Just really easy to set up an account, navigate the options and needed to raise a case which was also easy to do. Being kept informed of case progression throughout. Really impressed Overall gr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This organisation had very outdated and incorrect information about me. Their old data caused a lender to decline my application. The Equifax customer service is very poor, slow and completely misses... Toon meer
When I raised a dispute with my file thay responded and dealt with the error quickly. My only complaint would be the time it takes to correct a false entry it should be instantly as it is not you faul... Toon meer
Bedrijf heeft geantwoord
It's okay but needs more, the service is okay, but I think the cost of paying for effectively insights you can create yourself (credit history and movement etc) being put behind a paywall, is a li... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kredietinformatiebureau
- Alternatieve financiële diensten
- Kredietregistratiebureau
- Niet-bancaire financiële diensten
Over Equifax
Geschreven door het bedrijf
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contactgegevens
Verenigd Koninkrijk
- www.equifax.co.uk
3,3
Gemiddeld
5K reviews
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Equifax is good 👍
21 augustus 2026
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwoord van Equifax
Hi Helen,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Very easy to deal with
28 augustus 2026
Antwoord van Equifax
Hi Gary,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Credit Score on Equifax have no basis in reality
I monitor my credit scores with all three CRAs . The score on Equifax has no basis in reality!
28 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Will,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
Other CRA’s hold your information and may use their own scoring methods to provide you with a Score. Their interpretation of your information may be slightly different to how Equifax interprets your information, and so the score/rating will be different to the Equifax score/rating. It’s also worth remembering that the information held by other CRA’s may not be the same information that’s held at Equifax, and therefore the score outcome will be affected by this.
It is also important to explain that your Equifax Credit Score is not the actual score that will be used by a company when you apply for credit with them. If the company uses Equifax, then Equifax will supply your credit report information to the company, but not the score.
During a credit application, companies use the information provided by Equifax and then apply their own lending criteria and scoring methods to decide whether or not to accept an application. Different companies will score your information in different ways. For example, a mortgage lender may place particular weight of emphasis on your ability to afford large monthly repayments by looking at whether you are perhaps already over-indebted. On the other hand, before giving you a handset, a mobile phone provider may be slightly less focussed on your ability to afford large monthly repayments and more concerned with aspects of your credit history which show you have a fixed address and are reliable and conscientious when making smaller payments. Credit card providers, short term loan providers, utilities providers and many other types of providers may all have various different priorities when it comes to assessing your creditworthiness.
All of this goes some way to explain why different CRA’s will have their own experience and idea of how lenders will score a particular individual.
We'd love to help explain this in greater detail so please feel free to contact us using online Help.
Kind regards,
The Equifax Team
Problems when you have a problem with Equifax but are not a customer of theirs
It looks like Equifax may have been circulating incorrect information about me. I phoned them to clarify the matter & also asked for a copy of the call for my records for the audit trail on this fault. The call handler told me I was not entitled to a copy of the call. I asked to speak to a supervisor & the operator then checked & came back saying that I was actually entitled to a copy & should request it via their web page. It is misinformation like this that is the exact reason I am requesting copies of what I have been told on the calls.
I went to the web-page & no contact email address was obvious for this but I did find their DPO email address so I sent my request to them & asked them to forward it to the correct party.
To be fair to Equifax I did receive a reply promptly offering that I could set up an account with them & process my request in that manner, however I explicitly DO NOT want to set up an account with them. Given their handling so far I do not trust them with my data. Sods Law they send this email through from a "no-reply" address so I cannot respond that what they are trying to force me to do is not what I'm asking for.
I phone them back, needless to say this type of call doesn't fit in with their "press 1 for this & 2 for that" call triage.... problem still progressing.
It looks like if you are a customer & fit into their pigeon holes nicely you probably get good service, but if you are a non-customer complaining about a mistake they seem to have made their system is tortuous.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Ian,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Did absolutely nothing
Didnt help at all, my mortgage is missing off my account, but when ask where it is they kept asking for information I have given 3 times and then sent a message saying they can only go of the address i sent when i created my account however i created my account years ago and i only moved this year and cant change it, and closed the case without even trying to check or wait for a response from me. Not sure why experian an account i locked my self out off so was inactive for years can have my mortgage on it but equifax cant find it at all
28 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
The website is very clear about what is important and to understand
The information is available in a clear format and is easy to read and understand.
19 augustus 2026
Antwoord van Equifax
Hi Felix,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that you found it easy to follow our website. I hope that you will continue to find Equifax of value and that we can continue to assist you.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
Antwoord van Equifax
Hi Adnan
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Poor send you letters for nothing wast…
Poor send you letters for nothing wast of time they are.
26 augustus 2026
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
You guys put the wrong information on…
You guys put the wrong information on my account without checking the details properly. You are tuning my credit for things that I didn’t do.
26 augustus 2026
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Incorrect Records
Checked my Credit rating, which is fine, however it's reporting I'm not on the electoral register, which I definitely am. If businesses are relying on these companies to make life changing decisions then the onus should be on the companies to ensure their data is accurate.
25 augustus 2026
Antwoord van Equifax
Hi Christopher,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Helpful and easy to setup
18 augustus 2026
Antwoord van Equifax
Hi Robert,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
The Query department are either all…
The Query department are either all "bots", or have no idea what it is like when incorrect information is supplied by equifax to debt collectors.
Maybe the ICO AND FSAwill, be the next port of call.
it would be nice if we could not use them, but that is not our choice.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Nigel,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
"financial associate" mistake
So my report shows a "financial associate" who I'm not associated with, other than buying a house from her in 2001. Equifax refuse to remove her as an "associate" until this woman, who moved out of my previous house 25 years ago asks to be un-associated with me.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Antwoord van Equifax
Hi Frankie,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Very easy to use
Really easy way to check your credit score and report.
Great tool to check for PPI
Recommend the app
25 augustus 2026
Antwoord van Equifax
Hi Gemma,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Atendimento péssimo
Atendimento péssimo. Não passam informações claras aos clientes e demonstram falta de conhecimento até mesmo sobre a utilização da página de acesso. É muito frustrante ter que lidar com esse tipo de situação. Sinceramente, estou muito arrependida de ter fechado contrato com essa empresa.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
I have never known such a useles company.
I have never known such a useless product as MyEquifax which relies on a sister company Consents Online to make it work in a seameless way with MyEquifax and the banks. It is rubbish - Equifax and Consents Online just keep providing one balance for a bank not 30days worth and getting errors 'myEquifax access denied to view your account'. I've reported cases to both companies but they just blame each other and close my cases. Equifax - sort these idiots out - Please.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
An easy and simple process to use
An easy and simple process to use, I would recommend it.
25 augustus 2026
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Absolute scam
Absolute scam – impossible to cancel free trial!
Signed up for a free trial but the system never let me access my credit report anyway. I tried to cancel online on Monday well before the 15th September deadline, but the system conveniently "failed."I had to waste ages on the phone to customer service. First, a woman said a "system error" meant she had to log a case to cancel it. Unconvinced, I called back yesterday. A man assured me it was cancelled and no payment would be taken, but claimed they "don't send cancellation emails." Worse, the cancellation case is still sitting open on my online account! This is a blatant con to force people past the trial date so they can steal a payment. Can Equifax please confirm that my subscription is fully cancelled, the case number raised was 260824-6590067. Do not touch my bank account on 15th September. Avoid this company at all costs!
26 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Leanne,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
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