This organisation had very outdated and incorrect information about me. Their old data caused a lender to decline my application. The Equifax customer service is very poor, slow and completely misses... Toon meer
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Lees wat reviewers zeggen
Just really easy to set up an account, navigate the options and needed to raise a case which was also easy to do. Being kept informed of case progression throughout. Really impressed Overall gr... Toon meer
Bedrijf heeft geantwoord
When I raised a dispute with my file thay responded and dealt with the error quickly. My only complaint would be the time it takes to correct a false entry it should be instantly as it is not you faul... Toon meer
Bedrijf heeft geantwoord
It's okay but needs more, the service is okay, but I think the cost of paying for effectively insights you can create yourself (credit history and movement etc) being put behind a paywall, is a li... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kredietinformatiebureau
- Alternatieve financiële diensten
- Kredietregistratiebureau
- Niet-bancaire financiële diensten
Over Equifax
Geschreven door het bedrijf
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contactgegevens
Verenigd Koninkrijk
- www.equifax.co.uk
3,3
Gemiddeld
5K reviews
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Antwoord van Equifax
Hi Linda,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
I disputed a false reporting on my…
I disputed a false reporting on my credit report and without even giving me the opportunity to provide evidence in relation to this they went with the energy suppliers stating they don’t have control over it. Equifax has complete control over false reports. .
12 augustus 2026
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave a review.
This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf.
If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team"
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Was just given generic information
When I queried some of the information on my account, I was just given generic information and then my case was closed. They did not actually answer the question I posed and did not allow me to add any more context once they closed my case.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Antwoord van Equifax
Hi Jessica,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Easy to view all the info
12 augustus 2026
Antwoord van Equifax
Hi Ruth,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Moved home recently and because of this…
Moved home recently and because of this my credit score sank like the titanic from 925 to 607..because I wasn't registered on electoral role. The fact I am, because my admin is awesome, but it takes time to update concerns me. I am penalised because I moved home. Made me feel sick. Equifax are all 'matter of fact' like robots.
In regards to reply by Equifax, I did reach out and my review was in reply to that 'assistance'
19 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Dear Equifax Complaints Team,
Dear Equifax Complaints Team,
I am writing to raise a formal complaint regarding a missed payment marker reported by British Gas on my Equifax credit file, as well as the lack of meaningful assistance I have received from Equifax in trying to resolve this matter.
I am currently going through an extremely difficult period in my life. I am suffering from significant health difficulties, including mental health problems for which I am taking prescribed medication, and I also have an existing heart condition. My medication can cause significant tiredness and I have recently been unable to work normally. As a result, dealing with financial and credit-related matters has become particularly difficult and stressful.
Despite these circumstances, I have always tried to meet my financial responsibilities. Where necessary, I have even had to borrow money to ensure that my bills and debts are paid.
British Gas payment
My main concern is that I paid the outstanding British Gas bill before the missed payment was recorded on my credit file.
I have evidence showing the date and time that the payment was made, and I am prepared to provide this. I therefore believe the circumstances and timing of this marker require a proper investigation.
A missed payment marker can have serious consequences. It can affect my ability to obtain credit, a mortgage, finance, mobile contracts and other financial services for a considerable period of time.
I understand that Equifax receives information from lenders and service providers and cannot simply remove accurate information because a customer disputes it. However, Equifax also has a responsibility to ensure that information held and displayed on my credit report is accurate and to properly investigate information that I believe is incorrect.
I am therefore asking Equifax to:
Formally investigate the British Gas missed payment marker and the date on which it was reported.
Compare the reporting date with the evidence showing when my payment was made.
Contact British Gas and request verification of the accuracy of the information they supplied.
If the information is found to be inaccurate or incorrectly reported, remove or correct the missed payment marker immediately.
If Equifax believes the marker is accurate, provide me with a clear written explanation, including the information supplied by British Gas that supports this conclusion.
Consider my health circumstances and treat me as a customer who may require additional support and reasonable consideration when communicating about this complaint.
Previous experience with Equifax
I am also extremely disappointed with the support I have received from Equifax so far.
I have repeatedly felt that my concerns have not been properly listened to or investigated. When somebody disputes information that can significantly affect their financial future, they should not feel that they are simply being passed between the credit reference agency and the company that supplied the information.
This situation is causing me substantial additional stress at a time when I am already dealing with serious personal and health difficulties.
I am not asking Equifax to remove legitimate information simply because I do not like its effect on my credit score. I am asking for a fair and thorough investigation into whether this particular information is accurate, especially considering that I have evidence that payment was made before the marker appeared on my credit file.
Please treat this correspondence as a formal complaint and provide me with a complaint reference number.
I would appreciate a full written response explaining what investigation has been undertaken and what action will be taken.
If this matter cannot be resolved fairly, I will consider escalating my complaint through the appropriate complaints and regulatory channels.
I sincerely hope that escalation will not be necessary and that Equifax will take the time to properly investigate the evidence and circumstances of my case.
Yours faithfully,
Awais Farooq
19 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Awais,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You've not left any case identification in your feedback comments, however I'm confident from your description that Equifax is actively working on your case already and has been in touch with you recently.
If i'm incorrect and this is not the case, then please get in touch with us and include the feedback you have provided, as Trust Pilot comments are not linked to Equifax systems.
Otherwise - thank you for your patience and please be assured we will continue to assist you as best we can with your case.
Kind regards,
The Equifax Team
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
The fact that you found my claims so…
The fact that you found my claims so quickly. Including the information required to put the claims in. Thank you so much. Just hope now the companies now settle properly. They took the money, now they should give it back.
18 augustus 2026
Antwoord van Equifax
Hi there,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I hope that you will continue to find Equifax of value and that we can continue to assist with any future queries.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
Antwoord van Equifax
Hi Peter,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Pathetic service
Pathetic service. They were unable to verify any detail regarding my cards and electoral registration
18 augustus 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Equifax fail to provide understand issues and provide sensible responses.
Yesterday I left a 1-star review of equifax on trustpilot. Their response provided a perfect example showing how their staff either don't understand my issue, or can't be bothered to provide a good service. My review yesterday gave them all the details that they need to improve, including a reference to a support case that I submitted a while ago. A response could have said something like "Thank you, we will consider your suggestion". Instead, they said I should use their online help system to notify them instead ☹️, i.e. explain everything to them for a 3rd time. Given these experiences, that would clearly be a waste of my time.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Paul,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
V straightforward and easy to navigate
17 augustus 2026
Antwoord van Equifax
Hi Lucy,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwoord van Equifax
Hi Samantha,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Quite difficult to raise an issue
Quite difficult to raise an issue, then when issue was eventually able to be raised no real accountability was taken by Companies who manage my Credit History. I still do not believe my issue was resolved where i stated that I had a missed payment showing on my most recent report, yet i have never missed a payment for mortgage, loans or credit cards, or for any other borrowing in my lifetime, with the case reported as now being closed???
10 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Peter,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Finding out how I stand at the moment…
Finding out how I stand at the moment regarding my credit sc ore I hope this will improve at the end of October when my IVA finishes
16 augustus 2026
Antwoord van Equifax
Hi Brenda,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Dont agree with paying for a report…
Dont agree with paying for a report when they make money trying to sell loans and credit cards
9 augustus 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
It may be helpful to make you aware that Equifax does not charge you for access to your statutory credit report information, this is completely free of charge and you can access it online within minutes, or have it delivered to you in the post. We do offer some subscription products, but even these are available with a free 30 day trial period, so that you may use the time to decide whether you feel the features represent value for money.
If we can help clarify anything about our services, we'd be delighted if you gave us a call so that we could discuss with you. Please be sure to explain your issue as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
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