I received my in-line water filter within 2 days of ordering and I was informed every step of the way when it would be delivered. Excellent Service 👍 Regarding the water filter it was extremely... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I bought a machine from Equip2Clean back in January, but had mixed results from it in terms of it’s reliability. I contacted them and they gave me guidance on how to self remedy it. When it... Toon meer
Bedrijf heeft geantwoord
Inline water cleaner Well priced and technically works - big issue is it won’t stay connected to hose and pops off as soon as tap is turned on Correct attachments , tried their hose connector and... Toon meer
Bedrijf heeft geantwoord
I bought a 3kw outdoor heater for our bbq area, it arrived promptly, unfortunately damaged in transit. I immediately phoned to report the damage, and pleasantly surprised to hear they would send a rep... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Leverancier van schoonmaakproducten
- Apparatuurleverancier
- Industriële apparatuur leverancier
- Industriële stofzuigerleverancier
- Machineonderdelenfabrikant
Over Equip2clean
Geschreven door het bedrijf
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Geschreven door het bedrijf
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contactgegevens
Kiam House, L33 7TD, Liverpool, Verenigd Koninkrijk
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great products
Great products. used this company mutiterble times always fast at getting my equiment sent out fast delivery. I ordered the bronze cleaning package full exterior cleaning setup with the kiam 3700pr great machine hasnt let me down. Also been back mutiterble times for more equipment like pressuer hoses and pressuer gauge ect
1 april 2026
Antwoord van Equip2clean
Hi Ashley,
Thanks so much for the brilliant review — I really appreciate you taking the time. It’s great to hear the Bronze cleaning package and the Kiam 3700PR have been reliable for you, and that our delivery speed has been working well.
Thanks too for coming back to us for hoses, gauges and other kit — repeat customers like you are the reason we do what we do. If you ever need spare parts, advice on setup, or want me to hold stock for a future order, just say the word and I’ll sort it.
All the best
Jon Raven
Head of Customer Service
Equip2Clean
Reacted positively and quickly when…
Reacted positively and quickly when part supplied did not manufacturer's label, and therefore did not fit.
Prompt replacement by First Class post
31 maart 2026
Antwoord van Equip2clean
Hi Paul,
Thanks for the feedback — I’m really glad we could sort that part quickly for you and get a replacement sent First Class. Sorry again for the mix‑up with the manufacturer’s label, and I appreciate you bearing with us.
If you need anything else — a hand fitting the new part or help finding spares — just let me know and I’ll sort it.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
I had a great experience
I had a great experience, I bought a carpet cleaning kit, everything arrived perfectly, I highly recommend it.
31 maart 2026
Antwoord van Equip2clean
Hi Falcon,
Thanks for the lovely review — I’m really pleased everything arrived perfectly and that the carpet cleaning kit hit the mark. It’s great to hear you had a smooth experience.
If you ever want tips on getting the best results from the kit, need replacement parts, or want me to hold stock for a future order, just drop me a message and I’ll sort it.
All the best
Jon Raven
Head of Customer Service
Equip2Clean
Antwoord van Equip2clean
Hi Joan,
Thanks so much for the great feedback — I’m really pleased the order arrived on time and that everything was hassle‑free. If you need replacements, spare parts, or any advice in future, just drop me a message and I’ll sort it.
Kind regards
Jon Raven
Customer service is shocking guy had…
Customer service is shocking guy had attitude after I wasn't happy with a blown fuse yeah only a fuse buts its a brand new machine shouldn't have been questioned in the first place
30 maart 2026
Antwoord van Equip2clean
Hi Declan,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had. You’re absolutely right — when you buy a brand‑new generator, you shouldn’t feel questioned or dismissed over something as simple as a blown fuse. That’s not the standard of service we aim to deliver.
A fuse failing on a new machine is rare but can happen, and it should have been handled quickly and without any attitude. I’m really sorry that wasn’t your experience. I’ll be addressing this internally to make sure it doesn’t happen again.
I’d really appreciate the chance to speak with you personally so I can put this right and restore your confidence in us. Please contact me directly at jon.raven@equipmartuk.co.uk and I’ll make sure you’re properly looked after.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Pressure washer is amazing very…
Pressure washer is amazing very powerful
I bought the gorilla 3600psi it’s was delivered within 4 days
Had a breakdown on my second day using it phoned them up simple fix very helpful
Don’t be put off by the breakdown I was on it 9 hours straight only stopped to refuel 3 hours into my second day it lost power but I’ve been on it now for another 9 hours strait and all good
Would recommend this machine
16 maart 2026
Antwoord van Equip2clean
Hi Lance,
Thank you so much for the brilliant 5‑star review — it really means a lot to us.
I’m glad to hear you’re loving the Gorilla 3600psi and getting such strong performance out of it. They’re powerful machines built for long days, and it sounds like you’ve certainly put yours to work.
I’m also pleased our team were able to get you back up and running quickly when you had that small breakdown. Even with brand‑new equipment, the occasional fuse or minor issue can happen, especially with the kind of heavy use you described, but it should always be a simple fix and we’re always here to help.
Thank you again for the recommendation and for taking the time to share your experience. If you ever need anything in the future, just give us a shout.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
great service and told me a lot about…
great service and told me a lot about the pressure washer,thank you.
26 maart 2026
Antwoord van Equip2clean
Hi Graham,
Thank you so much for the 5‑star review. I’m really glad to hear you had great service and that we were able to give you all the information you needed about the pressure washer.
If you ever need any further help or advice, we’re always here.
Kind regards,
Jon Raven
Good customer service
Good customer service, faulty charger was replaced quickly even on a bank holiday weekend
26 maart 2026
Antwoord van Equip2clean
Hi Matthew,
Thank you so much for the 5‑star review. I’m really glad to hear you received good customer service and that we were able to get your faulty charger replaced quickly — even over a bank holiday weekend.
We always aim to keep customers up and running with as little downtime as possible, so it’s great to know you were looked after promptly.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Fantastic piece of equipment
Fantastic piece of equipment, game changer, highly recommend.
26 maart 2026
Antwoord van Equip2clean
Hi Nick,
Thank you so much for the fantastic 5‑star review. It’s great to hear you’re finding the equipment such a game changer — that’s exactly what we aim for.
We really appreciate the recommendation, and if you ever need any help or advice in the future, we’re always here.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Antwoord van Equip2clean
Hi Dean,
Thank you for taking the time to leave your feedback, and I’m really sorry for the delay you experienced. You placed your order with a clear expectation of when it would arrive, and we didn’t meet that — that’s something I take seriously.
At the time of your purchase, we were expecting this product to arrive into our warehouse within the advised timeframe. Unfortunately, our supplier failed to deliver the stock when promised, which meant we then let customers down too. You were told you’d receive the item based on the information we had at that moment, but that information turned out to be wrong, and I completely understand your frustration.
I can see that your item has now been delivered, but I’d still really appreciate the chance to speak with you personally so I can put your mind at rest about our customer service standards and make sure everything is fully sorted for you. Please contact me directly at jon.raven@equipmartuk.co.uk and I’ll ensure you’re properly looked after.
Thank you again for your feedback — we will learn from this.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Bought over £2000 worth of equipment at…
Bought over £2000 worth of equipment at the cleaning expo on 27th March and was assured that it would be on nxt day delivery but that we'd receive it by 1st April at the latest. Phoned on 1st April to be told that it was still in the warehouse and would be delivered nxt day. Still nothing. Have emailed, no response. Have phoned 5 times myself and hubby over 50 times with the same recording of 'very busy'. To keep redialing one after the other and still no response is more than likely ignoring the the phone rather than very busy. Really am so disappointed especially as at the cleaning expo the owner seemed so friendly and knowledgeable, and so reassuring that we'd receive the items within the time limit.
Update...so we finally received the equipment and low and behold the jetwash doesn't work! Tried for over 3hrs , it powered up once for a matter of seconds then cut out. We've tried absolutely everything we can think of. So not only did we lose 2 jobs because we didn't receive the equipment in time we've just lost another one as its now too late to hire a jetwash to complete it! Once again we were ringing and nobody answered 😡
3 april 2026
Review zonder uitnodiging
Antwoord van Equip2clean
Hi Lorna,
Firstly, thank you for your patience — and I want to offer my sincere apologies for the experience you’ve had. You were absolutely right to expect your order promptly after the Cleaning Expo, and I’m genuinely sorry for the delays and the frustration this caused.
I can see that your order was finally delivered on the 8th, but the service you received before that wasn’t up to the standard we set for ourselves.
Please get in touch with me personally so I can make sure everything is now fully sorted for you and put your mind at rest about our customer service standards. You can reach me directly at jon.raven@equipmartuk.co.uk.
Regarding the difficulty getting through on the phone — we haven’t been ignoring calls. We’ve simply been victims of our own success recently. It’s genuinely been a case of putting the phone down and it ringing again immediately. That’s not an excuse, just the reality we’re working hard to improve with additional staff and better systems.
You deserved a smoother experience from start to finish, and I’d really appreciate the chance to speak with you directly and put things right.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Antwoord van Equip2clean
Hi Russell,
Thank you so much for the fantastic 5‑star review. It’s great to hear you’ve had a first‑class experience with us and that you’re happy with both the service and the product.
We really appreciate the recommendation, and if you ever need anything at all, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Items not turned up and zero contact
Promised an item by a certain date when purchasing. The day came.. no item. I phoned them, turns out they don’t have any in stock and never did. No contact at all to let me know it wasn’t coming and even got an email a few days before saying it had been shipped and was ‘on the way’
Not the first time I’ve had items not turn up when using them. I would advise people to avoid them, especially if it things you actually need quickly for a job. There are plenty of more honest company’s out there you should stick too.
30 maart 2026
Antwoord van Equip2clean
Hi Callum,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had. You were promised an item by a specific date, and we didn’t meet that commitment — that’s on us.
At the time you placed your order, we were away from the warehouse exhibiting at the Cleaning Expo and were expecting the product to have been delivered in time for dispatch. Unfortunately, our supplier let us down at the last minute, which meant we then let customers down too. That’s not the standard we set for ourselves, and I completely understand your frustration.
The lack of contact only added to the problem, and for that I apologise. You should never have received an email saying your item was on the way when it wasn’t — that’s something I’m already addressing internally.
I’d really appreciate the chance to speak with you directly so I can put this right and restore your confidence in us. Please contact me personally at jon.raven@equipmartuk.co.uk and I’ll make sure you’re looked after properly.
Thank you again for your honesty — we will learn from this.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
PRE ORDER LIES
Rang up for a pre order to check if id get the equipment id need for my job for the following week, and didnt recive my order called and spoke to one person the first time who was just rude then he put the phone down on me, the second time I rang they said they didnt know when they would even be reciveing the product and theres 200 of them on pre order why tell me id get it for my job when clearly they didnt know when they would be delivered, plus on my order it say dispatched with the date so clearly they are lying and taking money from people, really poor service and wont be using them again id rather spend my money with a company that cares and looks after its customers
26 maart 2026
Antwoord van Equip2clean
Hi Leroy,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had. You were relying on this equipment for a job, and we didn’t deliver within the timeframe we originally advised — that’s something I take very seriously.
At the time you placed your pre‑order, we were expecting this product to arrive into our warehouse within the stated timeframe. Unfortunately, our supplier failed to deliver the stock when promised, which meant we then let customers down too. You were told you’d receive the item in time for your job based on the information we had at that moment — but that information turned out to be wrong, and I completely understand how frustrating that must have been.
I’m also very sorry to hear about your experience on the phone. You should never feel spoken to rudely or dismissed. I will be addressing this internally. We’ve been dealing with extremely high call volumes recently — genuinely a case of putting the phone down and it ringing again immediately — but that does not excuse the way you felt treated.
The incorrect dispatch notification you received is also something I’m already working to prevent going forward.
I can see that your item has now been delivered, but I’d still really appreciate the chance to speak with you directly so I can put your mind at rest about our customer service standards and make sure everything is now fully sorted for you. Please contact me personally at jon.raven@equipmartuk.co.uk and I’ll ensure you’re properly looked after.
Thank you again for your honesty — we will learn from this.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
good job good job
20 maart 2026
Antwoord van Equip2clean
Hi Gareth,
Thank you for the 5‑star review — really glad to hear you’re happy. Always great to know we’ve done a good job.
If you ever need anything else, we’re here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Well decent service well decent power…
Well decent service well decent power washer thanks appreciated amen 🙏
20 maart 2026
Antwoord van Equip2clean
Hi Michael,
Thank you for the brilliant 5‑star review. Really glad to hear you’re happy with the service and that the power washer is doing the job for you. Your feedback is genuinely appreciated — amen to that 🙏
If you ever need anything else, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great service
Great service
The Patio Cleaner fits my Hyundai jetwasher perfectly
V happy
14 maart 2026
Antwoord van Equip2clean
Hi Adam,
Thanks for the great 5‑star review. Really glad to hear the patio cleaner fits your Hyundai washer perfectly — always good when the setup is spot on. Delighted you’re happy with it.
If you need anything else, just let me know.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Not good so far
Not good so far - placed order 26th on 24hr delivery. Nothing delivered as of 30th with no communication ! Really dissappointed with first order.
However, since then I received an apology which I accept fully as was beyond there control. I think a 1 star was little unfair and have calmed down since 😄
26 maart 2026
Antwoord van Equip2clean
Hi David,
Thanks for your review, and I’m really sorry for the experience you’ve had so far. I’ve checked your order and it was placed as a pre‑order, with stock due in last week. Unfortunately, the shipment was delayed by circumstances outside of our control, which meant we weren’t able to dispatch it on the usual 24‑hour service.
That said, we should have communicated the delay more clearly, and I apologise for the lack of updates — that’s on us.
Your order will be sent out the moment the stock arrives, but if you’d prefer not to wait, just let us know and we’ll arrange a full refund straight away.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Purchased telescopic washing pole to…
Purchased telescopic washing pole to clean my house external window frames, rendered area and roof soffits and fascia’s. If you are someone that enjoys DIY I would recommend this as I was quoted to wash down my house externally £1000!
Purchased this for £300 and use it every spring ,
Found the telescopic pole generally great to use and so handy for high level washing with brush on the end!get a bit of a struggle to use over 6 metres high but so handy for general use. Would recommend!
26 maart 2026
Antwoord van Equip2clean
Hi Terry,
Thanks so much for the 4‑star review and for sharing your experience. Great to hear the telescopic pole has helped you tackle all those high‑level areas and saved you a small fortune compared to getting the house professionally washed down. That’s exactly what it’s designed for.
They can get a bit more challenging over 6 metres, so it’s good to know it’s still proving really handy for your general use each spring.
If there’s anything we could have done to turn your experience into a 5‑star one, I’d genuinely love to hear it — your feedback helps us keep improving.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
The inline filter I brought was a great…
The inline filter I brought was a great price, I live in an area with very hard water and wasn't expecting much. I was shocked at the results I cleaned my glass conservatory roof and all the house windows not a water mark to be seen. I can't express enough how good this product is I've brought another ready for a refill. The windows look professionally cleaned thank you for a game changing product.
16 maart 2026
Antwoord van Equip2clean
Hi Tom,
Thanks so much for the fantastic 5‑star review. It’s brilliant to hear how well the inline filter has worked for you — especially in a hard‑water area. Getting a conservatory roof and all the windows spotless with no water marks at all is exactly the kind of result we love to hear about.
The fact you were impressed enough to order another one ready for a refill really means a lot. It’s great to know the finish looked professionally done — that’s the difference a good filter can make.
If you ever need any help or advice with the setup or refills, just let me know.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.