Erwin Hymer Group Reviews 

EHG in the UK are only interested in Elldis. We had a Dethleffs motorhome and although they are the parent company they had no interest in helping us at all. Their primary interest is the wholesale relationship with their dealership network. The motor industry is not regulated in the same way as the financial industry so there is no incentive for them to worry about complaints from the end customer and they seem to use your relationship with to the dealer to hide behind. So If you have a problem with your dealer there’s nowhere for you to go. I would avoid the EHG range of products at all costs.

Die Fahrzeuge von Hymer sind prima, der Kundenservice sowohl per Mail als auch telefonisch ist eine Katastrophe.
Man merkt, daß kein Interesse für wirklich Services besteht.
Selbst Fehler des Kundenservice werden versucht auf den Kunden abzuschieben

Vor 4 Jahren habe ich einen Hymer MLI 790 gekauft, in Erwartung, deutsche Konstrukteurskunst und Qualität zu haben. Fehlanzeige! Nie wieder. Das einzige gute ist das Mercedes SLC Fahrzeug. Der Aufbau ist mangelhaft. 5 Mängelrügen bei Fahrzeugübernahme, Billigteile verbaut (2 x Küchenarmatur defekt), Insektenschutzgitter nicht reparabel, weil Rahmen vernietet. Die Reihe an Mängeln ließe sich beliebig fortsetzen. Die Gnade des ursprünglich guten Produkts ist der Firma und vor allem deren Qualitätsmangements offenbar zu Kopf gestiegen...

Unfreundlichster und inkompetentester Service, immer alles von sich schiebend wenn keine Ahnung vorhanden ist!!!
Das sind eben Angestellte denen alles egal ist!!!
Das zukünftige Fahrzeug eben bei einem Mitbewerber kaufen und schauen wir mal wie da der Service ist.

Das neue Fahrzeug Cross Over für 106000€ ist nun 1,5 Jahre alt und es sind insgesamt 25 Mängel entdeckt worden, 4 Mal war es in der Werkstatt und zig Bauteile sind bereits mehrmals ausgetauscht worden. Das Beste ist aber dabei, dass das Wohnmobil als Wintertauglich verkauft wird und dann beim Einsatz im Winter alles mögliche den Geist aufgibt und Wasser aus allen Ecken und Enden läuft da schlicht und einfach keine, ja keine Isolierung angebracht worden ist.
Nie mehr Hymer

Absolutely outraged by @ErwinHymerGroup's refusal to honour their warranty for water ingress in my 2020 Affinity 520 caravan, citing technicalities inside the contract clauses. Despite clear evidence, they callously disregard their obligation, demonstrating a blatant disregard for customer trust and satisfaction. Their legalistic approach is disgraceful. Avoid dealing with them! #CustomerCare #ErwinHymerGroup"

The after service is appalling they are happy selling these campervan CV80 but when things go wrong from day one Sept 2023 and I am still waiting as vehicle is NOT fit for purpose as the pop up is out of action also aist of other problems and they just pass the buck and will not take any responsibility just fob you off to the retailer when they just sell them not BUILD these poor built motorhomes. I advise look else's were and don't buy elddis.

Hi. Following an issue with my CV80 regarding the locking mechanism on the pop up roof Elddis have agreed to replace the faulty part following an intervention byRachel Moncrief who works for Elddis/Hymer Group. Really happy with the outcome so a big thank you to Rachel and the company 😊😊

Vorsicht beim Kauf bei HYMER !!!
- Kein Service / keine Kompetenz
- Schlechte Qualität
- Extrem hohe Kosten bei Ersatzteilen
z.B. Multifunktions-Sideboard für Sydney
Preis lt. Option: ca. 500€
Preis lt. Service (Nachbestellung: 3.800€

Die Firma kann die einfachsten Fragen nicht beantworten. Das Personal ist inkompetent und zu faul, echt mal bei eienm Lieferanten etwas anzufragen. Kein Service, kein Dienstleistungen die diesen Namen verdienen.

musste die Rückfahrkamera und die Klimaanlage reparieren lassen. Da beim Halter der Toilettenklappe die Feder gebrochen war habe ich darum gebeten mir einen neuen Halter mitzubestellen, ich schraube ihn mir dann selbst an. Na das machen wir schon, war die Ansage. Nachdem ich das Fahrzeug nach sechs Wochen abholen konnte bin ich bei der Rechnungsdurchsicht richtig erschrocken. Das anschrauben des Feststellers an der WC Klappe , mit zwei Schrauben mit dem accu schrauber 5 Minuten kostete 73.50€ das Teil gerade mal 2,50€ bei einer Rechnung von 2500€ kein oder schlechter Service. Wobei ich es ja selbst montieren wollte.

I have a 2022MY Buccaneer Barracuda caravan finally delivered in July 2022. This was a retirement treat designed to give us years of touring experiences.
It is the worst quality caravan I have had the misfortune to own
It was delivered 6 months later than quoted upon order and the faults started on day one. The shower cubicle trim was damaged, not picked up at pdi or in the factory. I pointed out on collection. The E&P system failed when I got home because Erwin Hymer had fitted the incorrect fuse rating and it blew on first use. No help from the dealer or Erwin Hymer but E&P technical support were fantastic and helped me diagnose the problem. I fixed it with a quick trip to Halfords.
There have been 12 different trim faults in the first year. Ranging from broken blinds and trim, to wrong size screws having been used in construction and peeling trim. Just shonky build standards and poor quality. 2 more serious faults are the battery has failed, and is waiting for replacement. But most seriously the ATC braking system failed 4 times. Twice leaving me stranded and calling the AA to rescue me. The caravan is currently stranded in the dealership with 5 warranty faults including the ATC making it undriveable.
When is a tourer not a tourer? Answer, when you need to have the AA on speed dial to use it.
I've written to Erwin Hymer saying that I don't want it back until it's fixed properly. If they can't do that then I want a full refund as the caravan is not fit for purpose.
This was the first Erwin Hymer group product I've bought after decades of owning Swifts, wish now I'd stayed with Swift.

I've finally sold it back to the dealer, took a £20k depreciation hit. Don't trust Erwin Hymer group to do anything after the shocking quality and diabolical service over this van. Promises mean nothing. Particularly if they're prepared to let this standard of product out of their factory. Latest issue was damp getting in through badly fitted roof seam trims, on an 18 month old van. Should be ashamed. I would give zero stars if that was an option. Update June 24.

Caravan with extremely poor build quality and not fit for purpose. The company will not even inspect it for what I consider a potentially dangerous fault

Erwin Hymer Group UK Ltd

Explorer House
Delves Lane
Consett
DH8 7PE

12 September 2023

Letter before court claim

To whom it may concern,

Re: Faulty Elddis 636 Supreme - Serial number SGET000EXHAVA5424

I have not had the inspection of the caravan promised by your technical I own after formally complaining. Having experienced a structural issue caused by what I have been informed by an engineer is a common fault in poor manufacturing process when the caravan was built I was asked by your team to take the caravan to a centre of your choice. I was informed you would look at the caravan to have it inspected by your team. I have now received confirmation that you have failed to inspect the caravan and have referred to the warranty claim not being valid rather than completing the process you said you would. Instead of inspecting the issue as promised for manufacturing fault you refer to the warranty and state you now not inspect it. I am now asking you to complete the inspection for a structural issue caused by a poor manufacturing process regarding the faulty caravan built at your factory. I am concerned that such a fault is a danger to me and my family as the front end is floating. I bought this in October 2019 and it has been in indoor storage and unused until Oct 2019. As the caravan was built poorly at your factory and has never been fit for purpose due to inherent issues at construction. I believe this must be fixed by you. I have had an independent assessment and been informed the repair required due to poor manufacturing standards if £3400.

I am once again requesting a full repair on the grounds that the goods were not fit for purpose under the Consumer Rights Act 2015.

I would like a reply as soon as possible so that I know you have received this letter. If you don't agree to the repair, could you please then send me a detailed response saying why you don't agree.

To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.

If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.

I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 13-16 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.

I look forward to your acknowledgment.

Yours faithfully,

Alan Little

Kundendienst gleich null.
Fahrzeug bmi 890 Fehler in allen Elektro Funktionen. Hilfe sogar wie nicht vorhanden 10 Wochen auf einen Werkstatt Termin warten .
Definitiv mein letzter Hymer

We have an Elddis 115 prestige motorhome 2017 which we bought last year (our third bus) which after doing some upgrades and repairs refixing things etc. is really good. It belonged to an elderly couple originally from new and was parked up throughout covid; low miles and immaculate condition.
Now the ticking time bomb moment came to light as the factory fitted cycle rack (by Elddis) never used by the original owners, became detached with our cycles on it whilst driving slowly around a roundabout in Valencia, Spain. Rated to 60kg it had 34 kg on it so well under spec, very fortunately we were not on the motorway and no-one was injured, only us shocked and disorientated about what had happened. Spanish locals were brilliant and helped us retrieve the still fully intact rack off the island roundabout and into a supermarket where we did our best to sort out what to do. We were in total shock to find the top and bottom brackets were fitted only using 16mm self tapping screws and a bit of sealant - bodge job doesn't even come close to describing it.
As I say, ticking time bomb that could have been fatal. We managed to limp into Zaragoza and sourced from a Fiamma dealer in Lloret a bracket fixing kit for this model supplied with bolts etc. Luckily I had a drill and tools, straightened our bent rack as best I could and fitted it back on to get home.
After contacting the dealer we discovered Elddis had fitted the bike rack. Well, they promised us the earth to compensate and repair our damaged rear panel etc. and even fit a towbar cycle rack because we've lost faith in rear mounted.
The vehicle was inspected by one of their approved repairers; he was stunned and did a daming report back in April. Guess what, they have done nothing but fob us off with parts not ready, excuses and still not repaired our motorhome or compensated us. We are now taking legal action and getting the repairs done ourselves as we cannot wait any longer or listen to their false promises.
Our solicitor is disgusted with Erwin Hymer and I'm sure we'll get recompensated accordingly. My main concern is if anyone has this same model or cycle rack please get it checked ASAP. We have been lucky, I'm sure the Spanish police would have held us responsible if a fatality had happened. As for Erwin Hymer customer service: absolutely disgusting and disappointing in our opinion. I've reported this to the DVSA to investigate and I now hope the people responsible get what they deserve.

Absolute nuggets.
So I got my habitation certification done by a mega knowledgable engineering company. Firstly i asked him how high up the list in his view were the Erwin Hymer Elddis brand. His reply was " not high".
He picked up that from build the gas regulator has been incorrectly fitted. This defect could cause liquid LPG into your system. Also in the Toilet and shower there are areas where no sealant has been fitted from build. On top of this they inform me my warranty is void because they do not have any evidence of previous Hab certs even though I have a copy for every year. Absolute chancers think twice before you buy Erwin Hymer products

Hallo ich habe ein Fahrzeug der Hymer Group im allgemeinen bin ich zufrieden mit dem Fahrzeug aber mit dem Kundenservice eher ganz und gar nicht sie sind arrogant unhöflich besonders die von Dethleffs ich kann jeden nur empfehlen kein Fahrzeug von der Hymer Group zu kaufen vielleicht kommen sie dann wieder runter von ihrem hohen Ross

Don't buy anything from these. They do anything to get out of honouring 10 year warranty. My caravan has gone damp because when they built it in the factory they failed to seal/screw fridge vents. Water has now got in thanks to them and they won't put it right. It says it all they can't even answer anybody reviews.

A 3 year old motorhome, costing over £100,000 new failed its first MOT due to wiring looms needing replacing which took 3 weeks to arrive in the UK. Erwin Hymer completely relaxed about the matter, not a problem for them!

We have an Elddis 115 motorhome, which is less than three years old. At the beginning of February this year, my wife and I were sitting on one of the bench seats when it collapsed beneath us. The support for the seat had never looked straight, and it had been reported when the annual check was carried out, but we were assured it was okay.
As the interior is covered by a three year warranty, the collapsed seat was reported to the dealer who sold us the motorhome, who submitted a claim to Elddis (or Erwin Hymer Group).
To our disbelief, the claim was refused as they claimed that the seat had been "misused". Simply sitting on a seat is misusing it?
I wrote to Elddis to question their reasoning, and also to point out several problems that we had encountered since the vehicle was new due to poor build quality.
They eventually agreed to authorise the repair "as a gesture of goodwill", which is in itself complete nonsense as the repair should have been covered by the three year warranty, no question!
Despite having the repair authorised, however, we are still waiting, and have now been given a provisional date of 7th July. By that time our motorhome will have effectively been off the road for five months.
My advice? Avoid Elddis at all costs.
UPDATE SEPTEMBER 2024: The seat problem was eventually repaired. However, when the next habitation service was carried out an even more serious problem was discovered.
Severe dampness was discovered behind the rear panel of the motorhome and beneath the rear wheel arches. Motorhome was only just over three years old at the time. Elddis eventually agreed to rectify the dampness under the warranty, and a date of 3rd September 2024 was agreed to have the motorhome was taken to the dealership to have the work carried out.
That's almost four weeks ago.
We were initially told that the work would take three weeks, but they found that the dampness was "far worse than anticipated" and it looks like we won't get our motorhome back for another two weeks, and even that isn't guaranteed. And all the time the summer and autumn are ebbing away and by the time we eventually get it back it'll be too cold for going anywhere.
It's particularly galling because my wife has severe mobility issues and our motorhome is really the only way she can go on holiday or for days out. That's why we bought it in the first place.
Like I previously said, don't buy an Elddis motorhome!