Erwin Hymer Group Reviews 

Unser neues Hymer Wohnmobil Typ MF-T 570 (Mercedes Benz 3,0Liter Diesel 4WD / teilintegriert) wurde mit nur einseitiger Dachreling und welligem Dekor ausgeliefert. Im System des Spannungswandlers 12 Volt DC auf 230 Volt AC bestand ein Wackelkontakt. Qualitätskontrolle gibt es dort scheinbar nicht mehr. Im Nachhinein fielen diverse Verkleidungen und Blindstopfen von Möbeln ab. Nach ca. 20 E-Mails und Anrufen dauerte es 7 Monate, bis die Fa. GÜMA in Wertheim (Verkäufer) entsprechend Ersatz liefern konnte. Zwischenzeitlich tätigte ich einen Anruf beim Hymer Service in der Zentrale mit der Bitte um Unterstützung. Die Dame dort am Telefon wies mich unfreundlich ab und betonte, bei Hymer kann keinesfalls geholfen werden. Verantwortlich wäre der Verkäufer, in dem Fall die Fa. GÜMA.
Loben muß ich bei GÜMA ausdrücklich meine dortige Ansprechpartnerin im Service, Frau Stefanie Bender. Sie hat sich sehr freundlich und mit stoischer Geduld um meine Belange gekümmert.
In der Garantiezeit ist nun außerdem der Geber für den Schmutzwasserfüllstand ausgefallen und 2 Verriegelungsmechanismen der Seitenklappen. Die Verarbeitung des Fahrzeuginneren entspricht nicht der Womo-Oberklasse (Kaufpreis 129.000€).
Aufgrund der geschilderten Erfahrungen kann ich die Marke Hymer nicht mehr empfehlen. Das war definitiv anders, als der Seniorchef noch in der Geschäftsleitung war.

Last May we discovered a fault with water coming in around the seal to our panoramic window on our Elddis caravan. Unfortunately, a lot of water got in before I thought to raise the front of the caravan to stop the water flowing forward off the roof.

Our workshop inspected and found the problem to be the seal around the top of the window. They submitted a claim to Erwin Hymer to replace the seal with all of the associated work, which Erwin Hymer subsequently accepted.

Because of the long delay in getting hold of the replacement parts and the workshop being able to book in a slot to complete the work, it was early December before this job was actually started. At this stage, a crack was then found on the front plastic panel just, coming from the the top of our panoramic window so a claim was also submitted for this. This claim was declined.

I contacted Erwin Hymer directly to explain the circumstances preceding the discovery of the cracked panel. In my view, the most likely cause of the cracking would be due to framework movement around the window caused by swelling and shrinking of the timber because of it getting very wet and then drying out in the very hot summer. We did have a temporary repair done when the fault was found which, unfortunately, failed and let in more water, probably causing further swelling and movement of the wooden frame.

Despite the above explanation, Erwin Hymer have still refused the claim, stating that the cracking could have been caused by stressing as a result of travelling on abnormally rough roads (not something we can recall doing at any time).

It seems, looking at social media, that there have been a huge number of complaints regarding cracked panels on Erwin Hymer group caravans. Having had ownership of a previous caravan for over 12 years with no such faults and seeing the number of cases, it would appear that there is fundamental flaw in the suitability of their caravans for 'touring'.

My advice to anyone considering a purchase of any Erwin Hymer group caravan would be to ask to see all details of the warranty before purchasing the caravan (they advertise a full, 'worry free', 10 year water ingress warranty) and to accept that there is a reasonably high likelihood that they will be faced with a several thousand pound repair bill within the first few years of owning their new caravan (with no guarantee that exactly the same fault could re-occur).

Be aware before you buy Caravan or Motorhome of these makes: Elddis, Compass, Xplore, Buccaneer.

The Erwin Hymer's 10 year water ingress and body integrity warranty is not worth the paper it is written on.
The small print of the warranty states that Exterior Panels, Plastic Products (This includes the front and back panels of the caravan) and Chassis components are only covered for 12 months from date of purchase. You may question what exactly a 10 year water ingress and body integrity warranty covers. It would appear that in terms of the fundamental requirements of a caravan, that of keeping you dry, only the seams are covered.
We purchased a new Buccaneer Barracuda caravan in 2018.The current new market value of this caravan is nearly £50,000.
On its 4 year service water ingress was detected in the front offside locker. This was traced to the ridge capping where the front panel joins the roof. A small 6mm stress crack had also appeared in the front plastic panel adjacent to the ridge capping on the roof. The workshop stated this is a common fault caused by the caravan flexing whilst being towed. Clearly no fault of ours. They stated that even if they replaced the front panel they could not guarantee it would not happen again and would have to undertake some strengthening work to prevent this.
A warranty claim was submitted to Hymer but they declined it completely. After some extensive arguing they eventually agreed to honour the claim, however when the work was done they would only agree to cover the seam under warranty, stating that the front panel is a plastic part that is only covered by warranty for 12 months. This leak occurred some time between the 3 year and 4 year service. We now have a caravan with a piece of heat tape on the roof to prevent the water getting in. I'm sure any reasonable person would not find it acceptable.
Be very wary of their sales literature and the salesman when buying a caravan or motorhome, as they will reassure you that you are covered for 10 years for water ingress and body integrity. This is clearly not the case and is being misrepresented at the point of sale. Having checked Social media, many more people have complained regarding the warranty.