Estée Lauder UK Reviews 

Would give 0 stars if I could! Went into House of Fraser in Reading as there was a free 7 piece EL gift set. No assistant at the Estée Lauder counter waited for someone to show.. Ended up leaving. Went back 2 weeks later. Still no one on the counter! Emailed on both occasions. Still waiting for a sufficient response to the shoddy service.

Very disappointed with my Jo Malone Earl grey and cucumber cologne, I can hardly smell it. I have to use twice the amount I would normally use and after about 30-45 mins the smell is so faint you can hardly smell it. I have asked others if they can smell it and they can't, yet when I wear a different perfume I can smell it for hours afterwards and so can others. It's not that my 'nose' has grown accustomed to the smell as it isn't a perfume I have used before. Although, the ones I can smell I have used for a long time. I feel that for £100 cologne it is really not worth it. Very disappointed.

UPDATE FROM JO LOVES, BE AWARE OF THIS WHEN BUYING ANY JO MALONE.........

Dear Jackie,

Thank you for your email - I hope you are well.

I am afraid that the mentioned fragrance is not one of ours and you will need to go back to Jo Malone London.

Jo sold Jo Malone London to Estee Lauder in 1999 and she left that brand altogether in 2006. Jo has no connection to her previous brand, Jo Loves is a totally independent brand, solely owned and created by Jo.

Tried to contact them on facebook long time ago. Nobody even check messeges. Live chat is not working. Never available. No matter is it the middle of week or weekend. Cant find their email. How to reach you???

Eastgate shopping centre

I would like to say I was in boots on Monday 2nd August and I received excellent customer service from a young girl on the Estée Lauder counter. Nothing was a hassle for her she really made a Rubbish day of mine and turn it into a day that resulted me been happy and feeling good about the rest of my day . , I had to ask her name as she didn’t have a name badge , it was Steph/Stephanie
She went over and beyond to give me a great experience instore . I could actually speak for maybe a couple of other customer when I say this , I actually stood and watched her with another customer on no7 counter before she served me . she was a truly delightful bubbly breath of fresh air . The store is very lucky to have this young girl .

The Estée Lauder Advanced Night Repair serum has transformed my skin! I have been struggling with facial eczema for a number of years and have been searching for a product to help provide some relief. I am so amazed by the fabulous results! After using this for a couple of days, my skin is glowing and so hydrated! The serum has really helped with patches of redness and dry itchy skin. I have tried so many creams and ointments to no avail. I really cannot believe that a serum could have such an amazing result. I’m so pleased with the results! Thank you Estée Lauder for your truly wonderful serum! It’s been life changing!

My Mum and I decided to treat ourselves to a new lipstick, normally being strictly Lancome we decided to go wild and buy estee Lauder pure colour lipstick, at a price of £34.00 each, Which had it stayed on would be a great bargain, as we were promised by the sales rep that this is the best lipstick. Let me WARN YOU IT LASTS less than 1 hour. Shocking waste of money, as cheaper brands such as high street brands last longer. I could have bought 3.

Unlike other people, I've always found Estee Lauder to be helpful and easy to contact.

Throughout the lockdown period I bought all my products online via their website and, when I was unsure, chatted with their online beauty advisers.

Before the pandemic, all products arrived beautifully gift packed in glossy black boxes. This obviously stopped during the pandemic and packaging was plain, simple but sturdy. Hopefully EL will get back to normal and bring back their beautiful packaging and also add their gift packaging back to the menu. That was always first class and gave gifts a WOW factor.

The chat facility is only open during the day, not 24 hours. Not an issue for me because I simply contact them when they are there. When I have needed to email them, they have replied promptly.

This is one of the worst shopping experiences (estee lauder U.K.). I placed an order and for confirmation message, money is withdrawn from my account. However I did not get the confirmation email and the items still looks in the shopping bag. Tried to reach live chat they are closing before 18:00 but on their website it looks like they need to be there until 18:00

I sent an email and the response is very slow and still the issue is not solved. Their website is also very bad. Once I solve this issue I will never use the website again.

Have made several orders over the past 4 months and each one has been a perfect transaction. Fantastic products, and loyalty gifts etc are all amazeballs. Couldn’t be happier :)

Absolutely disgusting, unprofessional company, if one could call them a company! I have used Estée Lauder products for years and very rarely ordered directly, but this time made a massive mistake and ordered directly from the company. I placed a few orders one in December for £70 and another few totalling £250+ in January, a couple of which were gifts. One of which was a gift set with a full size serum. Luckily I checked the set as I was mortified to find items missing from one of the gift sets. I chased them up and no reply for weeks. As other reviewers have stated, absolutely non existent customer service and a total shambles! Almost a month later I received a very rude reply stating the gift set was complimentary. I’m sorry but no it was not complimentary and anyway my query was why would you send me an incomplete set with item missing? Obviously it had been taken out? Suffice to say I returned. I shall not be placing any orders with this disgusting shambles of a company who clearly have no loyalty towards their customers whatsoever.

Love Estee Lauder products in General but I find their website slow and awkward to navigate. An app would be useful, I don't know why they don't have one yet?
Tried to order through the Estee lauder website via "clearpay" for the first time and it wouldn't let me process my order for no apparent reason so I gave up and ordered through the Look Fantastic app via clearpay on the same day.
I called the customer service team to see why my ordered couldn't be completed via clear pay before I ordered with Look Fantastic and they said they "THINK" there is a problem with clearpay and that it's down.
Clearpay worked fine through look fantastic on the same day. A week later, clearpay still not working on the Estee Lauder website?
Emailed customer service... 7 days later still no reply and no clear answers.. very disappointing!

Customer service team is absolutely rubbish. Thought I was safe ordering from estee lauder direct but I was mistaken. Ordered a cream in December but cream/glass was cracked in half. Very disappointing as money had paid for item which I am not able to use. Contacted customer service no reply absolutely rubbish. Have been a loyal estee lauder customer for several years. Very disappointed with experience.

Decided to have a complete overhaul on my make up and after researching chose Estée Lauder. Placed an order on the 27th December for over £160 and I have had no communication since. I have chased via Instagram, Facebook, Twitter, live chat and nothing. Their customer service is zero. I wished I had ordered from John Lewis, instead I thought I would do the decent thing and order direct. I thought this company was a quality,reputable brand. If this is how they treat their customers I cannot see how this brand can survive, it will not surprise me if we see this company go bust. I will return my items when they (eventually) arrive, I have no trust in this brand at all. Avoid.

Love the products but I should have ordered from Boots rather than direct , order worth £95 29th December still showing as in warehouse money taken from my account a week ago I can see many people having same issues also live chat useless

Absolutely shambollic! Bought the mother in law a present on the 27th of December! Her birthday was the 29th! She really wanted the blockbuster set , which we bought for £69. The page took our information and payment and then went to a blank screen. No order confirmation or anything! I contacted Estée Lauder by social media three times, and was asked to write an email directly to them.
After complaining and telling them what a shocking experience we were having dealing with them , we recieved ONE email asking Atleast ten questions to prove we made the purchase. So we provided the information and also screen shorted bank statements! Nothing was ever replied to. Which I was shocked at as I had asked for a complaints email. Then randomly the other day my partner had £69 re credited to his account. No apologies, no explanation from the so called amazing “International cosmetic company”
I was going to buy myself some products as Iv used Estée lauders products for many years! I now refuse to give another penny to them

Shocking experience and service! I absolutely love the products! But the online service has been soo disappointing. My order was placed near 2 weeks ago and is “in warehouse” on the order status. I tried contacting them via the online chat- was left in the chat for over an hour on 4 occasions with no response. So I called their customer services team- an hour to be connected to someone who had no idea what she was doing or talking about. The call ended with me being promised a refund - 6 hours later I receive an email to state my order has now been dispatched. Shocking considering how much I’d spent too!

Shocking. From beginning to end. I placed an order and opted for standard delivery, which stated 3/5 days. 10 days later, order is still ‘In the warehouse’. I tried the online chat to see what the hell it’s going on...40 mins later I am still waiting for an advisor to come on. All the while, I am also on hold with their phone customer service....30 minutes and still waiting. Absolutely bloody poor and never again!

Hey made an order 25 November for delivery within 2 working days. For a birthday present Product is still not here!!! Very disappointed! Can not get through on live chat or customer service line poor service been on hold for an hour and still can’t get anywhere 😡

Ordered over 10 days ago contacted customer service which took 45 minutes for them to tell me my order has been lost in transit . Advised the items are now out of stock and will take up to 7 days for a refund ! The company did not contact me to tell me my items had been lost . I had to contact them god forbid I didn’t contact them I would still be waiting for an update I feel like they have ruined Christmas for me as this was an important gift for my mother !