Estée Lauder UK Reviews 

With enormous difficulty I ordered an eyeshadow palette last week. I wasted hours on the disastrous website and it took days to make the purchase. At one point the assistant on the chat line told me I needed to use a PC not an iPad as that was causing problem. It was a colour which I couldn’t obtain anywhere else or I wouldn’t have persevered. It was a Christmas gift and arrived today. I opened the beautiful padded envelope to find an open product box, which had no cellophane wrapping. I took out the palette and saw that the gold edge was tarnished. How disgusting that a multinational company should have a pathetic website with ineffective systems, poor customer service and shoddy product distribution. I attempted to contact them today to complain but just spending a short time on their website I decided to put my money where my mouth is. I personally use Estée Lauder- Night repair, moisturiser, cleanser, primer foundation, mascara, eyeshadow, highlighter, tinted moisturiser, lipsticks, eye pencil, eyebrow pencil. However I have decided that I will transfer to Elemis, Chanel and the many other companies which I’m sure will offer me a much more competent and efficient service.

Absolutely appalling levels of customer service! If I could leave this company less than 1 star I would! On the 26th of October we ordered two sets of the revitalising supreme sets that were on offer. Just 24 hours afterwards we received email confirmation of dispatch and a tracking number. Unfortunately we were not able to track this number with Royal Mail. After contacting Royal mail twice and a full eight days after the order was placed we received an email stating that the items were ‘out of stock’ in the warehouse! !! It took two days to get hold of anyone after being continually disconnected from live chat, beauty chat, messenger and over the phone. Even then they only acknowledged my query because I had to post a comment on their Facebook page advertising their gifts. I was then promised that my order would be delivered again today via email just two hours after my comments on Facebook. Unfortunately when it arrived only the free gift was in it and the two items which we had ordered we’re not there yet again. Finally after 2 1/2 days of ringing; messaging, posting and following up comments from Facebook they finally admitted earlier this morning that they could not fulfil the order!! As a lifelong customer of Estee Lauder I’m both shocked and disappointed by this. What sort of company accepts orders, 24 hours later sends out a dispatch notice with tracking number only to 8 days later confirm that the items are now ‘out of stock’ in the warehouse and then leave the customer to try and sort out what has happened to the order for the next 48 hours along with any refund. They do not reply to Facebook, messenger or to the phone, live chat or beauty chat! The only way I found out about the order was via comments on their Facebook pages! Finally this morning they have admitted they can’t fulfil the order after promising just yesterday that the order had been sent out yet again. To add insult to injury they are still advertising gifts on their Facebook page while being fully aware that they are unable to fulfill orders that have already been placed! Regretfully, I would advise anyone to think very carefully before handing their hard earned cash over and purchasing any Estee Lauder products currently. I have still not received any viable explanation for this or an apology For all the time and trouble that it has taken to chase this up. Ironically the purchases were for my mum who is unable to shop for gifts at the moment due to the fact she is shielding as a result of on going treatment for cancer who is now a full 9 days after the order was placed having to now source gifts elsewhere! My polite request to speak to a manager via live chat (eventually when I got through,after 2 days) was
refused - twice! Avoid at all costs. You have been warned!

Placed my order on 4 Oct, four days later when I checked it, the order has been cancel I don’t know why. Then I spoke to customer service in Messenger, they told me to speak to somebody on live-chat. I felt I have been pushed away by this company. Why couldn’t you just solve my problem out? I decided to wait see how they react. Absolutely nothing! I spoke to somebody on live chat today after I placed my order two weeks 15/10/2020. The lady significantly polite as unreal that made me felt sarcastic, after said to me you order has been cancelled because the products out of stock while they still selling them online. She cut off When I question her. And I still have no refund. I told the Customer service On Messenger all my experience to speak to the live chat. She turned around apologies for the service I have received. I was so upset that I didn’t received my service at all ! They are the one getting paid to speak to us and suppose solve the problem out and they don’t bother at all.

There consumer care team is absolutely awful. For so many weeks they said someone investigating my issue will be in touch with me and no one has bothered. There product gave me a reaction. That might not be there fault I appreciate but just tell me straight up what's going on! Good luck with there so called customer service.

I always buy Estée Lauder skincare & make up online now. Their customer service is excellent. Any queries or questions are dealt with very quickly & professionally. One example, I put in the incorrect code so I didn’t get my free gift but one Email & it was sorted out & my free gift sent without any problems. Estée Lauder skincare is amazing particularly for my mature skin. I’ve been using their products for over 40 years & yes it can be a bit more expensive than some brands but you get what you pay for. The online loyalty scheme is a great idea as well.

Best foundation! Their double wear is a must!

First class every time !
I have used Estée Lauder makeup for twenty five years . They are so helpful and pleasant . Twice during that time I have bought something that didn’t quite suit my skin . On both occasions they have been so very kind with a no quibbles attitude about customer care ,.and a prompt exchange for another product or colour . Congratulations on the service you always provide Estée Lauder , Well done !

I use these products regularly and tend to buy with third parties if there is an offer. Estee lauder had an offer that the time of my purchase and they gave me a free gift. The products are great, delivery was reasonable for me and they were packaged well.

(Shared on both Estee lauder and Estée Lauder UK) —- I typically look around for offers and gift with purchases (I’m a university student so every £ counts) and saw that every Friday they have gift deals . (1am Friday morning) the code couldn’t be applied therefore I guessed the system hadn’t updated yet . So waited for 9am to try again to see if it would work which it DID . I spent £118 on 2 items therefore qualified for the code to be used which successfully added it to my cart and paid . I got an email (invoice) showing my items and free gift . I received my item 7 days later with no free gift? Which didn't add up as I understand subject to availability but surely should have seen stock levels and removed it before I paid or mentioned to me or else I wouldn’t have spent £118 on items where I could get a free gift elsewhere . Worst of all because it was a code to get the free gift and it’s only one code per transaction I obviously couldn’t use my 15% which was fine at the time , but I paid full price for items used my code for the gift which I never received when really I could have just used 15% off and at least got something out of the amount I paid? I called the Estée Lauder line and (bless her) all the lady could do is say sorry for something out of her control and said she couldn’t send anything out as there were 0 in the warehouse , she said I could return and try another deal but when I asked if it could happen again she said it was possible. I find the online service pretty appalling for a high end brand if you ask me . Wouldn’t never buy Estée Lauder from their site again (I would try feel unique or look fantastic). I get were in a pandemic but as serums and makeup aren’t requirements I don’t see why they’re running orders if they can’t keep up with demand and keep putting sales/offers up

I’ve been waiting 8 days now for an order to be dispatched from Estée Lauder.co.uk. Money has been taken from my account and it’s still in their warehouse when I check. Now I know these are difficult times, but many other companies, equally as large and also smaller are managing to dispatch items much, much quicker. There is also no way of emailing them or contacting them in any way whatsoever, you just go round in circles on their website. I would not have ordered from them if I’d known this was going to happen. Very poor Estée Lauder.