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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Signed up for their home 2500mbit service on City Fibre. Customer service has been very quick, with same day replies on every query. My only gripe was they didn't give a discount for using your own ro... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Their customer onboarding process is absolute garbage. Extremely poor communication, an email chain was setup for "updates" which I had to keep emailing myself and asking. I've been connected 6 days a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Our BT broadband was sluggish meaning we were always waiting for the computer to keep up. Our VOIP telephone kept dropping out and we couldn't stream anything and use the phone. Exascale instal... Toon meer

Bedrijfsgegevens

  1. Internetaanbieder

Geschreven door het bedrijf

Exascale is a national UK internet service provider based in Telford, with a growing gigabit full fibre and data centre presence


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

109 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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3,8

Alle reviews

(109)

20 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

great service

great service, attention to detail, very helpful.

15 juni 2021
Logo Exascale

Antwoord van Exascale

Great to hear you’re happy with your service from Exascale. Thank you for the feedback Ian!

Beoordeeld met 5 van de 5 sterren

I am SO impressed with your company and…

I am SO impressed with your company and all the dealings we have had with you. Max has been round to look at the problem that I reported less than an hour ago and has fixed it. Not sure how but we have the internet again. He was so polite and helpful- a real credit to you. He promoted an excellent image for your company
If you ever need someone to tell people how good you are, just call me!!

30 april 2021
Review zonder uitnodiging
Logo Exascale

Antwoord van Exascale

Thank you for the glowing review Julie :)

Beoordeeld met 5 van de 5 sterren

BT & Virgin Watch Out!!

A 6 Star Rating!
From our first enquiry, to the 'exceptionally' efficient and flexible installation, the communication and broadband/wireless mesh performance we couldn't have asked for more. If you have experienced the usual BT/Sky/Talk Talk speed excuses and drop outs, Virgin Media long winded customer service and very poor upload speeds then you really need to experience Exascale....blistering speeds - upload and download, 100% uptime and no fuss service! Thank you!!

7 januari 2021
Review zonder uitnodiging
Logo Exascale

Antwoord van Exascale

Thank you for the great feedback Dave! Pleasure to have you onboard as an Exascale Full Fibre customer.

Beoordeeld met 3 van de 5 sterren

Disappointing speeds

Better than previous provider but still not achieving speeds advertised "Average speeds of 150Mb", more like 50Mb.

17 december 2020
Logo Exascale

Antwoord van Exascale

Hi Phil, We're sorry to hear you're not getting the most out of your connection. Could you please email support@exascale.co.uk with your full home address and that you're not seeing the full 150Mb speeds and we will arrange an engineer to visit your home.

Beoordeeld met 5 van de 5 sterren

Gladly recommend

A pleasure to deal with and always address any issues (although there have hardly been any issues and any issues are relatively minor). An excellent and reliable service.

13 december 2020
Logo Exascale

Antwoord van Exascale

Thank you for your feedback Sanjeev!

Beoordeeld met 5 van de 5 sterren

Super fast service

Super fast service, approachable staff and quality install.

10 december 2020
Logo Exascale

Antwoord van Exascale

It's great to hear you're enjoying our service. We will advise the field engineering team of your comments. Thank you for the feedback!

Beoordeeld met 5 van de 5 sterren

Speed is unreal really happy with the…

Speed is unreal really happy with the service. Feels good to finally get rid of virgin media who provide good download speed but the worst customer service experience. They refused to give me the same bill as a new customer and I was paying about 40% more then new customers as a 7+ year customer with no default payments. I have showed my friends the speeds and they can't wait till this service can be provided to them.

20 november 2020
Review zonder uitnodiging
Logo Exascale

Antwoord van Exascale

Thank you for the great feedback Dean, and welcome to Exascale!

Beoordeeld met 5 van de 5 sterren

Great reliable service

Great reliable service. Our fibre broadband is really fast and stable

6 november 2020
Logo Exascale

Antwoord van Exascale

Thank you for the great feedback Graham.

Beoordeeld met 5 van de 5 sterren

Excellent networking choices from Exascale!

Exascale have provided me with an excellent, personalised service for many years, in which time I have noticed their offering expand. I would highly recommend them for any IT requirements. My only issue is that they don't supply their awesome looking fibre broadband packages to my area :(

2 november 2020
Logo Exascale

Antwoord van Exascale

Thank you for your feedback Ben, hopefully our Full Fibre broadband will be coming to your area very soon!

Beoordeeld met 5 van de 5 sterren

Excellent Speeds and Service

I've now had Exascale internet for some time, during this time I have had very few minor issues however when raised these were resolved the very same day. The speeds are good and the service is also above average compared to the bigger suppliers out there.

I work from home at the moment like a lot of people and I can complete work, have movies streaming for my son and the radio among other things without any disruption, I would reccomend Exascale to anyone.

Thanks guys.

19 oktober 2020
Beoordeeld met 5 van de 5 sterren

Great isp

Great isp, super fast broadband would recomend.

18 oktober 2020
Logo Exascale

Antwoord van Exascale

Thank you for the feedback Gary :)

Beoordeeld met 5 van de 5 sterren

As always Exascale offer best value…

As always Exascale offer best value prices and service is first class. I have been a customer for over 8 years and Tom and his team have always been there to assist. Never had an issue easy to use interface.
The 1911 café Essington

11 oktober 2020
Logo Exascale

Antwoord van Exascale

Thank you for your continued business John :)

Beoordeeld met 5 van de 5 sterren

Excellent broadband supplier

Excellent customer service, along with great prices and a reliable service.

11 oktober 2020
Logo Exascale

Antwoord van Exascale

We're very pleased your happy with our service! Thank you for the feedback Kris!

Beoordeeld met 5 van de 5 sterren

Great service

Great service
Quick at replying, explained everything once set up.
Neat & tidy work.
Andrew

8 oktober 2020
Review zonder uitnodiging
Logo Exascale

Antwoord van Exascale

Thank you for the great feedback Andrew, I've advised the enginners of your feedback.

Beoordeeld met 5 van de 5 sterren

Reliable Superfast Internet Connection

We live on a new housing estate (7 years old now) that didn't have fibre fitted by the telecoms company...
Exascale first provided us with high quality wireless broadband with good speeds, easily beating what we had before.
Exascale then upgraded us and our neighbours to fibre which has been excellent- far surpassing our expectations.
When Covid hit I have been reliant on my internet connection to work from home and Exascale haven't missed a beat! Colleagues with connections from the more commonly known providers have experienced regular downtime and outages, fortunately for me I have not.
If you want reliable, superfast broadband then look know further!!

7 oktober 2020
Review zonder uitnodiging

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