EYG Home Improvements Reviews 

AVOID THIS COMPANY
We asked the EYG salesman for a maintenance free front upper and lower bay windows in March 2024. We live in a conservation area so planning permission had to be applied for, we were concerned about this as several houses in this area had been refused planning permission, the salesman responded with “it may take some time, but we can do it, maybe back end of this year or early next year 25.” We then asked him if planning permission was refused would we get our £1100 deposit back, his reply was “YES but they would deduct the planning permission application cost i.e £200”. So we signed their contract under the impression that our £1100 would be refunded if planning permission was denied

After this initial consultation, on no occasion did EYG contact me, the few times I needed info, I had to contact them.

They initially sent a surveyor round, who pushed a lump of metal into parts of the window, damaging the frame, who then informed me that the upper part of the windows could not be done and we would have to paint it ourselves, this was not in the initial contract that we signed. Then a few weeks later a second survey was performed, as they never got it right the first time. Several months passed when a third survey was done, as the initial surveyer had left the company, the third surveyor said that the sills could not be replaced and we would have to also paint them ourselves. That's not what we signed up for, nor was it in the contract. A few more months passed and I happened to check on the council planning lists on the internet, only to find that they changed the plans for the actual window frames taking 4 inches off each window, once again no consultation and certainly not acceptable, at that point I phoned EYG and spoke to their sales manager for the first time, and the plans were once again changed, this shows the incapability of EYG’s surveyers.
Finally the planning permission was refused by the council. I phoned EYG as they haven't officially told me that planning permission was refused and still haven’t several weeks later, and speaking once again to the sales manager who I phoned, who initiallly offered me only £500 refund, but later after speaking to him a second time, he informed me that the fee for obtaining planning permission was over a thousand pounds, and that he told me this earlier on in the year because its on his records, It may on his records but the first form of communication was when I initially phoned him, so this is untrue, surely this is a case of their surveyors being incapable of doing their work correctly, and charging for incorrect plans and also being misled by their sales staff. The sales manager couldn’t resolve the problem and told me one of the directors will contact me. Im still waiting

I’ve emailed them on several occasions with no response
09/05/23 and also on the 13/05/25 . One the 29/05/25 I phoned them again but with resolution and waiting for the directors call. I also emailed the director with no reply.

UPDATE: 1st contact, that I've received a letter dated June 5th from the director, basically telling me that they had the right to charge what they want. After replying on the 6th june via e-mail and a letter in the post, asking how much they were prepared to refund me and for a complete breakdown of their charges, it s now 13 june and as yet no response.
Update 2: 2nd contact via letter on Sat 14 June stating that we were told it would cost £1025.00 . They aplied for planning permission three times and failed.
ON NO ACCOUNT WERE WE INFORMED.
EYG say we were informed as their records show this, we were not.
PLEASE AVOID THIS COMPANY

Massive thanks to EYG for our new conservatory and highly recommended , from 1st sales appointment and the frendly advice and nice price , from ground-working lads who were great bunch of lads Geoff & Marc thank you and to installation team every thing been 10/10 and it looks amazing , just the plastering and decorating and it will be ready for the summer days to enjoy 👍👌☀️☀️☀️🍺🍺🍺Thank you EYG
Mr Handley Bourne Lincs

We are sick and tired of this company. My elderly disabled mother had some (extensive) work completed by them years ago and they have rung her repeatedly on a regular basis ever since, wanting to quote her for more work. It is often a struggle for mum to reach the phone to answer it, and a waste of her time and effort when we have told them over and again to stop ringing. We have politely told them that she does not want them ringing her and i have had angry words with them on occasions when i have answered, but still they continue to pester an elderly lady. Unfortunately we can't block their number on Mums landline but i consider this to be harassment. Although we don't have any significant complaints about the work they completed, I really wish we had never dealt with this company as they are causing my mum significant stress.

It’s taken 15 Months for a response.
I think you made my point.

Visited their showroom in Hull today looking to get a quotation for sliding patio doors. Spent about 10 minutes before anyone even showed their face. When someone did show up she kindly requested one of her colleague’s come and assist.
He didn’t even introduce himself so we advised him what we wanted and without even making eye contact or looking up from his calculator offers us the price. No dialoge on what colour what handles nothing, so we then had to give him that and again got another price. I requested a formal quotation for what he was offering, his response “Yeah I can write it down” he then did exactly that. Scribbled on a business card?? Which had him as a sales consultant. I think not. Sorry EYG if that’s the best you’ve got I’m taking my business elsewhere. Not a great experience and wont be going back for any other work in the future.

Avoid at all costs!!
We had full upvc windows and conservatory replaced in 2024 by EYG and the experience was terrible.
Their fitting team was unprofessional, we had to site manage snags everyday and they needed to return 7 times after the conservatory was fitted there were that many issues of poor quality, rushed work and behaviour many would associate with lads on holiday.
I hate giving bad reviews and would love nothing more than to enjoy our new windows and conservatory, but I'd really recommend going with a different provider given this experience.

Just had new windows and doors fitted....great service before fitting, on installation day team arrived and set to immediately...... dust sheets down.... paul and sean were amazing, took such care, friendly, professional and genuinely lovely chaps, second day another crew came to assist, again, great chaps, so happy with the work, results and overall experience..... thank you! Everything tidied, great attention to detail.... would definitely recommend them.

We chose EGY to replace our conservatory, windows and fit a garage door, but we really wish we hadn’t.

Below are just some of the issues we experienced:
- Working part days so job took longer than it was supposed to (only told it would not be finished at end of last day)
- Not turning up when they said they would & not informing us that they wouldn’t be attending
- Leaving potentially dangerous rubbish strewn around the garden
- Using different fitters each day so we had to continually repeat ourselves and things weren’t finished to our preference
- Being continually lied to, including to do with what could and couldn’t be done, types of fittings used and quality of finish
- They used incorrect parts which needed replacing
- The conservatory fitters were very noisy, disruptive and the job was finished to a poor standard
- The conservatory floor has been badly damaged and needs replacing
- The self-cleaning windows not only do not self-clean but are already permanently marked by bird poo. We are now left with lifelong cleaning costs at an increased rate due to how difficult some areas are to get to.

The Management and colleagues that initially followed up recognised the poor work. So much so that after the initial time set to install the conservatory, we had 7 further visits to try and resolve the issues. In the end we told them that time would be the last, they still didn’t bother to do a good job. We are now left with either having to live with the bad finishes or pay for someone to re-do them.

All this would be bad enough, but the attitude of the Director assigned to deal with our complaint has been disgusting. We received a blanket apology and were advised that due to company restructuring, this situation wouldn’t happen again, which I do not believe for a second after having to deal with him and his dismissive attitude. We listed many issues which were just ignored, hardly any of the issues (and none of the ongoing cost issues) were addressed. We were given information by their office regarding costs which turned out to be a lie, he didn’t even bother to apologise for that, just made excuses.

We were assured by the Sales Rep that we would only pay once we were happy, yet another lie. Whilst they did give us a discount, the amount offered (and then some) will be swallowed up by replacing the damaged floor and having the poor workmanship re-done. That was the maximum they would offer, we had no option to agree as he just threaten us with court and demanded payment.

We recently had our windows replaced by EYG and are thrilled with the service we received from start to finish. Due to damage to our property, we needed new windows fitted urgently, so we contacted EYG for a quick quote. A representative visited the very next day to take measurements and provided a detailed quote on the same day.

Once our insurance approved the work, we placed our order, and the process moved swiftly from there. The surveyor came out promptly to finalise the measurements, allowing production to begin without delay.

The installation itself was completed in just three days by two exceptionally skilled installers. They were polite, professional, and meticulous, taking care to leave no mess behind at the end of each day. They truly were a credit to the company.

It’s only been a few days since the windows were installed, but we’re already noticing a significant improvement in the warmth of our home. Not to mention, the windows look fantastic from the outside!

We couldn’t be happier with the entire experience and would highly recommend EYG to anyone looking for quality windows and outstanding service. Thank you, EYG!

just like to say what a professional job was done by the two fitters they left no need cleaned up and made sure the Windows were right before they left 5 stars service to you what a brilliant company

Made an appointment with sales team, they contacted me day before to confirm appointment, they never turned up and never called me to let me know they had cancelled appointment - this is sales team! What would fitter be like? EYG took 2 years (yes that is correct 2 years to respond to this review!

Excellent fitter (Andrew) 1st class job, superb finish, everything left tidy. Thank you Andrew

Booked via the form on their website.
Someone got back to me within a few hours, an appt was made for the next day.
Explained what we wanted and he explained everything without any pushy sales talk.
Good price quoted so booked fir work to be done.
So far so good.
Eastfield, Scarborough branch.

From our very first enquiry to this company, we were dealt with in a friendly, ultra-professional manner - traits which were continued by all the EYG staff and employees who we encountered. Shane, the Sales Consultant, is vastly experienced and knowledgeable, and was instrumental in helping us choose which style of windows best suited our property. The fitters, Gaz and Jordan, were polite, exceptionally skilled, and were very careful in removing the old windows without causing damage to the internal reveals or external render. They cleaned up thoroughly after the work was finished, and we are delighted with both of them. Finally, the quality of the windows is first class and the price quoted was very competitive. EYG have transformed my property and I have no hesitation in highly recommending this company.

Eyg fitted a new front door a small window and redid our conservatory. They were supposed to start on Monday 22nd July but called on the Saturday before that they would be a day late.
The fitters did a fantastic job and we are very pleased with new door and conservatory.
They explained what they was going to do every step of the way.
I would recommend them.

Had French doors fitted today. Service excellent. Fitters Steve and Mike did a fantastic job. Very professional. Lovely lads. Would certainly recommend. Waiting for next one to be done.

I recently had the pleasure of working with EYG, and I am absolutely thrilled with the results. From start to finish, their service was impeccable, and the quality of their work exceeded my expectations.

The initial consultation was thorough and informative, allowing me to understand all the options available for my project. The team at EYG took the time to listen to my needs and provided expert advice that helped me make the right choices.

Throughout the installation process, the EYG team was professional, punctual, and incredibly efficient. They demonstrated great attention to detail, ensuring that every aspect of the project was completed to the highest standard. The craftsmanship is truly top-notch, and I couldn’t be happier with the final outcome.

One of the standout aspects of EYG’s service is their excellent customer communication. I was kept informed at every stage of the project, and any questions I had were promptly answered. It’s clear that they genuinely care about their customers and strive to provide the best experience possible.

I highly recommend EYG to anyone looking for high-quality home improvements with outstanding service. They have transformed my home, and I am beyond satisfied with their work. Thank you, EYG, for a job well done!

Mark Damien and John did a superb job fitting us two bifold doors.

We asked for a quote for a new front door. The salesman that called around appeared confused and unsure of his product range and left without giving us a price. I then got a phone call from the Lincoln sales manager who provided us with a quote that was almost £1k more than the other competitors, and that was supposed to be the sales price. When I told him it was too expensive he became rude and condescending. I am now plagued by regular cold sales phone calls from this company. November 24 Update: Still getting regular cold calls despite asking them to remove my number from their database. I've now had to block their number. Update: Jun 26 - I wrote the original review March 24 and it has taken EYG until June 26 to reply. I think that tells you all you need to know about their level of customer service.

Having been let down by another well known double glazing company in Hull we called EYG to give us a quote for the remaining work that needed doing.
Daryl the sales man was very straight forward and we were more than happy with the quote which hasn’t left us out of pocket.

Bad experience with this company, one of three companies I invited round to give quotes for 7 replacement windows.
Martin attended in March and measured all windows; he gave a quote which was competitive and similar to the other two. He made no mention of the lack of lintels above each of the four upstairs windows, which was clearly apparent as they were identifed by the other companies.
I accepted the quote in good faith, and signed an initial contract. A surveyor was arranged and Simon arrived some weeks later. He immediately identified that four 'steels' were required above the upstairs windows and said that the cost would now be increased by over £900. I refused to pay anymore than agreed initially at which point he called EYG and told me we could get away with only three steels with an increased cost of over £700.
Again I refused to pay anything further.
I asked EYG to clarify the position and John Waugh, Domestic Sales and Marketing Director got involved.
Four days later I got a text stating the installation team would contact me shortly.
Still no new quote had been written or communicated to me, so I called EYG myself to be told the additional cost of £700 plus was still live on the contract.
I immediately cancelled the contract and got my deposit back within 7 days.

A happy ending though, I have received a more professional and fair response from local firm JF Bodmans & Sons in Doncaster who charged much less to negate the lack of lintels. I am awaiting an installaion date from them.