Very poor customer service from Trent Valley Windows. I called regarding an unresolved glass issue and to find out who I could speak to, as my calls have not been returned. The lady who answered, who... Toon meer
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I was very pleased with the collection of composite doors from Trent Valley Windows. From making contact to making my purchase I was put at ease when making my door selection. I was contacted in ad... Toon meer
Bedrijf heeft geantwoord
A good solid door very quick and efficient fitting and we believe a good price for the quality.had trent valley before and always been please including there aftersales
Bedrijf heeft geantwoord
Very happy to score the quality of our new Bifold door a 5. As for the team, Salesman Fred, Surveyor Chris and Installer Pete, their manner, work ethic and professionalism throughout the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trent Valley Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at Trent Valley Windows we treat every customer as unique.
Contactgegevens
Nottingham, Verenigd Koninkrijk
- 01159 598000
- sales@trentvalleywindows.co.uk
- www.trentvalleywindows.co.uk
4,4
Uitstekend
302 reviews
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Very poor customer service from Trent…
Very poor customer service from Trent Valley Windows. I called regarding an unresolved glass issue and to find out who I could speak to, as my calls have not been returned. The lady who answered, who said she was from Wakefield, was rude, laughed at me, failed to listen to my concerns and eventually hung up on me. Completely unacceptable and unprofessional. All I wanted was an answer and some help resolving the issue but this seemed to difficult for her !
26 oktober 2026
Review zonder uitnodiging
A good solid door very quick and…
A good solid door very quick and efficient fitting and we believe a good price for the quality.had trent valley before and always been please including there aftersales
15 oktober 2026
Antwoord van Trent Valley Windows
Dear Andrew,
Thank you for your great feedback! We’re delighted you’re happy with the quality of your new door, the efficient fitting and the value for money. It’s especially pleasing to hear you’ve been happy with Trent Valley Windows and our aftersales service over the years. Thank you for your continued trust and support!
The Customer Care Team.
Reliable service
Door not locking properly. Needed sorting asap. The chap turned up on time. Was friendly and knowledgeable. Job done quickly and neatly.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good morning,
Thank you for your feedback. We’re pleased our engineer was able to resolve the locking issue quickly and efficiently. We’ll be sure to pass on your kind comments about his punctuality, friendly manner and professionalism.
Warm Regards, The Customer Care Team.
Five star experience with Trent Valley
Five star experience with Trent Valley. I had a new red door fitted the process of paying was fine. The price for the door was fine and the guy that fitted the door was lovely. Recommend them thank you.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Anne,
Thank you for your lovely five-star review! We’re delighted to hear that you’re pleased with your new red door and that everything, from the pricing and payment process to the installation, went smoothly. We’ll be sure to pass your kind comments on to the fitter.
Thank you for choosing Trent Valley Windows and for recommending us!
The Customer Care Team.
Great job by all.
I was very pleased with the collection of composite doors from Trent Valley Windows. From making contact to making my purchase I was put at ease when making my door selection.
I was contacted in advance of my installation date, and the installation team Darren & Dwayne arrived on time. Both of them carried out their task in a very professional way taking care of my property when removing my old door. They took time to answer all of my question along the way.
Once completed the work area was cleaned away and all the rubbish removed.
1st class job all round.
30 september 2026
Antwoord van Trent Valley Windows
Hello Andy,
Thank you for your fantastic review! We’re delighted to hear that you were so pleased with your new composite door and the service you received from start to finish. It’s great to know Darren and Dwayne arrived on time, worked professionally, took care of your property and left everything clean and tidy. We’ll be sure to pass on your kind comments to them.
Thank you for choosing Trent Valley Windows!
The Customer Care Team.
Good workmanship excellent work on the…
Good workmanship excellent work on the installation very pleased thankyou.
7 oktober 2026
Antwoord van Trent Valley Windows
Dear Vijay,
Thank you for your great review! We’re delighted to hear that you’re pleased with the quality of the installation and the workmanship. We really appreciate your feedback and thank you for choosing us!
Kind Regards, The Customer Care Team.
Excellent quality and service
Excellent quality and service.
Fred was fantastic from the quotation process and any queries we had.
The fitters were very friendly.
Great quality doors and service
Highly recommend
29 september 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hi Rachael,
Thank you for your fantastic review and recommendation! We’re delighted to hear that you were so pleased with the quality of your new doors and the service you received. It’s great to know that Fred was so helpful throughout the quotation process and that our fitting team were friendly and professional. We’ll be sure to pass on your kind comments to Fred and the team!
Many Thanks, The Customer Care Team.
High quality product and great customer service
I was very impressed with the communication, speediness of response and everyone involved conducted themselves professionally
30 september 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Krista,
Thank you for your fantastic review! We’re delighted to hear that you were so impressed with the communication, prompt response and professionalism of everyone involved. We really appreciate your feedback and support!
Kind Regards, The Customer Care Team.
Can’t believe we had an appointment…
Can’t believe we had an appointment booked for a quote today and because we told him that we were having other quotes too he said he was cancelling ??
5 september 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Steve
We’re very sorry to hear about your experience. We understand your disappointment, and we apologise that your appointment was cancelled simply because you advised that you were obtaining other quotations. We appreciate that customers quite reasonably want to compare their options before making a decision, and this is not the level of service we would expect to provide.
Kindest Regards, The Customer Care Team.
Good after sale service
Had a small problem with back door. Rang and spoke to Robyn who arranged for repair quickly and at time convenient for us. Good service all round
11 augustus 2026
Antwoord van Trent Valley Windows
Dear Mr and Mrs Wilson,
Thank you for your feedback. We’re pleased to hear that Robyn was able to arrange a convenient appointment and that the issue with your back door was resolved quickly. It’s great to know you were happy with the service you received.
Warm Regards, The Customer Care Team.
Very professional
This was a good quality product, very well installed for a good price. Everyone from this company who we have had contact with, from the original salesman who responded to our enquiry, to the surveyor and the installers, were diplomatic and professional. Would definitely recommend.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good morning,
Thank you for your fantastic feedback. We’re delighted to hear that you are pleased with the quality of the product, the installation and the value for money.
It’s also wonderful to know that everyone you dealt with, from the initial enquiry through to the survey and installation, was professional and helpful. We really appreciate your recommendation and thank you for choosing us.
Kind Regards, The Customer Care Team.
Sealant repair
Very helpful staff and small repair carried out quickly.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Kate,
Thank you for your feedback. We’re pleased to hear that you found our staff helpful and that your repair was carried out quickly. We appreciate you taking the time to share your experience.
Many Thanks, The Customer Care Team.
Extremely disappointed. Find a company not connected with TVW
Extremely disappointed.
Extension work still unfinished after 6 months. Project manager beyond useless with a distinct inability to communicate.
Products arrived damaged, faulty product installed, site left a mess, damage to property still unresolved after 3 months.
Formal complaint goes on unresolved.
Next steps - legal action
12 augustus 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Graeme,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration caused by the delays, outstanding works, communication issues and concerns regarding damage to your property.
We take the matters you have raised seriously, particularly as you have already raised a formal complaint. We can confirm that a visit from a member of our senior management team has now been arranged to review the project and the outstanding issues in full. This will allow us to assess the works, discuss the concerns you have raised and agree the appropriate remedial action and next steps.
We sincerely apologise that your experience has fallen short of the standards we expect, and we hope the review will provide a positive step towards resolving the outstanding matters.
Kindest Regards, The Customer Care Team.
I used Trent valley windows and doors…because they are brilliant
I used Trent valley windows and doors some years ago and thought I'd use them again for new french doors and a window, from the initial telephone call and throughout the entire process I was kept updated and informed, the fitter was excellent and a pleasure to have in our home, his standards of workmanship were excellent and he left the place spotless. Thank you.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Ray,
Thank you for your fantastic review and for choosing Trent Valley Windows. We’re delighted that you received the same high level of service, with excellent communication throughout and a first-class installation your received previously.
We’ll be sure to pass your kind comments on to the fitter, and we’re especially pleased to hear he left everything spotless.
Thank you for your continued trust and support!
The Customer Care Team.
Excellent product and service
We had 2 composite doors fitted, the doors are of a really high quality and the fitter did an amazing job, we’re very happy with the finished product! Excellent service, we’d definitely recommend to friends and family based on our experience!
31 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Stephanie,
Thank you for your fantastic review. We’re delighted to hear that you’re so pleased with the quality of your two new composite doors and that the fitting was completed to such a high standard. It’s wonderful to know you’re happy with the finished result and the service you received. We really appreciate your recommendation to friends and family!
Warmest Regards, The Customer Care Team.
Customer Service
I had to contact Trent Valley Windows to come and fix a minor issue with one of newly fitted windows. They were great from the moment I contacted. A suitable date was arranged and the fitter arrived promptly and fixed it super quick.
30 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Susan,
Thank you for your review. We’re pleased to hear that Trent Valley Windows made the process so easy, from arranging a suitable date through to the fitter arriving promptly and resolving the issue quickly. We really appreciate your kind feedback and are glad we could help.
Kind Regards, The Customer Care Team.
Happy to score TVW 5+
Very happy to score the quality of our new Bifold door a 5.
As for the team, Salesman Fred, Surveyor Chris and Installer Pete, their manner, work ethic and professionalism throughout the process was exemplary. Ideally I'd give them each 5+
Thank you very much Trent Valley Windows
Very happy customers.
Thank you.
Roger & Eliza Gittings
20 juli 2026
Antwoord van Trent Valley Windows
Dear Roger and Eliza,
Thank you for your wonderful review! We're delighted to hear you're so pleased with your new bi-fold doors and that the quality met your expectations. It's especially rewarding to know that Fred, Chris and Pete all made such a positive impression with their professionalism, workmanship and customer service. We'll be sure to pass on your kind comments to them. Thank you for choosing Trent Valley Windows, and we hope you enjoy your new doors for many years to come.
Warm Regards, The Customer Care Team.
Thank you to Trent Valley Windows for…
Thank you to Trent Valley Windows for making the replacement of my windows and doors s good experience. The windows and doors are excellent quality. From the very first contact James Barry I was impressed. My initial installation went ahead as planned without any issues. I would also like to thank Dawn in customer services and Chris who has been great with any small issues along the way.
Thoroughly recommend them. Great people, great products and great service.
21 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Angela,
Thank you for your fantastic review! We're delighted to hear you had such a positive experience from your first contact through to installation and aftercare. It's wonderful to know you're so pleased with the quality of your new windows and doors, and that James, Dawn and Chris all helped make the process a smooth one. Thank you for your recommendation and for choosing Trent Valley Windows.
Warmest Regards, The Customer Care Team.
Everyone who we had dealings with were…
Everyone who we had dealings with were fantastic. The door is perfect and looks Amazing we couldn't of chose better. Thank you to everyone concerned you were great.
22 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Debbie,
Thank you for your wonderful review! We're delighted to hear you're so pleased with your new door and that it looks amazing. It's great to know everyone you dealt with provided fantastic service. Thank you for your kind words and for choosing us—we hope you enjoy your new door for many years to come.
Kind Regards, The Customer Care Team.
Excellent service with Trent Valley Windows
I had new windows and front door installed this week and I cannot say how great the service, customer care and finished product is. It looks lovely - especially my front door! From start to finish I have been kept updated on the process and the install itself was very impressive. Installers Darren and team were professional, efficient and super helpful.
I have been very impressed and will certainly recommend them and use them again for any future projects.
21 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Kate,
Thank you for your fantastic review! We're delighted to hear how pleased you are with your new windows and front door, especially that you're loving your new front door. It's great to know you felt well informed throughout the process and that Darren and the installation team provided such professional, efficient and helpful service. Thank you for your recommendation—we look forward to helping you with any future projects.
Warmest Regards, The Customer Care Team.
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