Very poor customer service from Trent Valley Windows. I called regarding an unresolved glass issue and to find out who I could speak to, as my calls have not been returned. The lady who answered, who... Toon meer
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I was very pleased with the collection of composite doors from Trent Valley Windows. From making contact to making my purchase I was put at ease when making my door selection. I was contacted in ad... Toon meer
Bedrijf heeft geantwoord
A good solid door very quick and efficient fitting and we believe a good price for the quality.had trent valley before and always been please including there aftersales
Bedrijf heeft geantwoord
Very happy to score the quality of our new Bifold door a 5. As for the team, Salesman Fred, Surveyor Chris and Installer Pete, their manner, work ethic and professionalism throughout the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trent Valley Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at Trent Valley Windows we treat every customer as unique.
Contactgegevens
Nottingham, Verenigd Koninkrijk
- 01159 598000
- sales@trentvalleywindows.co.uk
- www.trentvalleywindows.co.uk
4,4
Uitstekend
302 reviews
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Great service and support from initial…
Great service and support from initial conversations (Martin) to installation (Ian and Markus) with a no pressure approach. The follow up from Dawn in customer service was great too. Thank you all.
18 februari 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Julie,
Thank you for your kind feedback! We’re delighted to hear you had such a positive experience from start to finish, from Martin’s helpful guidance to Ian and Markus’s professional installation. It’s also great to know Dawn provided excellent follow-up support. We really appreciate you taking the time to share your experience.
Warm Regards, The Customer Service Team.
Highly recommend
The whole service from start to finish was excellent. The two lads who fitted the windows were very professional and polite. Did a great job and cleared up afterwards. Highly recommend this company
20 januari 2026
Antwoord van Trent Valley Windows
Dear Sarah,
Thank you for your kind review. We’re delighted to hear that you found the service excellent from start to finish and that our installers were professional, polite, and left everything clean and tidy. We’ll be sure to pass on your compliments to the team.
Thank you for the recommendation—it’s very much appreciated.
The Customer Service Team.
We needed a visit as the porch door was…
We needed a visit as the porch door was not shutting properly, the Team at Trent Valley arranged a visit at a suitable time and provide service with a smile, even advising of future oiling and checks
Great work a happy customer
22 januari 2026
Antwoord van Trent Valley Windows
Hello Derek,
Thank you for taking the time to share your experience. We’re pleased to hear that our team was able to arrange a visit at a convenient time and resolve the issue with your porch door. It’s great to know the service was delivered with a smile and that the advice on future maintenance was helpful. We really appreciate your feedback and your support.
Warm Regards, The Customer Service Team.
Feature Windows Done to a High Standard
We have used Trent Valley Windows twice now for a front door about five years ago and recently went back to them to fit our bay windows as part of renovating our living room. The whole experience was very good the surveyor was thorough and didn't mind stepping across rebar, the floor hadn't been poured at that point. The windows were fitted slightly deeper than old ones due to the sash boxes being removed and the fitters finished things well to the level required. The price and the timing of fitting worked well with our budget and plan and we now have windows that are (or will be) a real postive feature of the renovated room.
12 januari 2026
Antwoord van Trent Valley Windows
Hello James,
Thank you for your lovely review and for choosing Trent Valley Windows again. We’re pleased to hear the survey and installation were handled thoroughly and that the finished windows fit perfectly with your renovation plans. It’s great to know the pricing and timing worked well for you, and we hope the new bay windows become a real feature of your refreshed living room.
Thank you again for your continued trust and recommendation — it’s genuinely appreciated by the whole team.
Warm Regards, The Customer Service Team.
Conservatory
I had my conservatory installed last year. I think they gave an over prized fee. Whenever I tell my friends and even those who come into my house for repairs were really shocked by the amount I have paid in this conservatory, everyone will say that I shouldn't have paid that kind of amount if I have chosen a different company. Tried researching and asking contractors I realised that it was really expensive considering the work done. Maybe because the surveyor or whatever it is called who came and did the planning and pricing noticed that I am naive. learned the hard way, now, whenever I do some projects at home I make sure to have a lot of options because not all companies are trustworthy. My overall experience with them is unsatisfactory. Slow to finish and every time I had to chase them. The lock of my double door is impossible to lock I believe it is misaligned.
3 juni 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear En,
We’re sorry to hear about your experience and appreciate your feedback. We take concerns about pricing, project timelines, and product issues seriously. We would like the opportunity to discuss the issues with your conservatory and the door lock to see how we can resolve them. Please contact our customer service team with your details so we can assist you directly.
Regards, The Customer Service Team.
Conservatory build
Very knowledgeable in the planning phase, explaining the options and the advantages. The survey was done very carefully which proved to be important to get a really good fit. I had 2 parts to the job so it was a little chaotic knowing the timings, but the quality of the work was excellent. Also the installers took care to clear up after each job. Overall very impressed and would recommend.
8 januari 2026
Antwoord van Trent Valley Windows
Hello John,
Thank you for your detailed feedback. We’re delighted to hear that the planning and survey phases were thorough and helped achieve a great fit. While we appreciate your patience with the two-part job and timing, it’s wonderful that you were pleased with the quality of the work and the care taken by our installers. Your recommendation is greatly appreciated!
Many Thanks, The Customer Service Team.
Unreliable and unprofessional impression from the start.
I had to chase them to make an appointment, several times. When someone came out, he was late as his other appointments over ran. He wanted to reschedule, but I asked if he could come measure the door as I had taken time off to meet him. He promised to follow up with a teams call. He didn't. No call to apologise or request to reschedule. Not a great first impression and I thought to myself if they are like this now, what would they be like if I actually placed an order? I have wasted so much time waiting for appointments and chasing appointments. Not great.
9 januari 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Sarah,
Thank you for sharing your feedback. We sincerely apologise for the delays and the frustration caused by the repeated need to chase appointments. We appreciate how valuable your time is, and it is clear that on this occasion our communication and scheduling fell short of the standard we aim to provide. Your comments have been noted internally to help us improve our processes and ensure a more reliable and respectful experience for our customers in future.
Warm Regards, The Customer Service Team.
Fitted to a very high standard
All the installations have been fitted to a very high standard. From start to finish the service and workmanship for my new windows and door has been exceptional. The attention to detail and skill and care taken is outstanding. The installers were highly skilled, efficient, and friendly. The sales advisor was invaluable in providing supportive advice and going the extra mile to ensure I was happy with the specifications. The surveyor was thorough and also ensured I was happy with the specifications. The project manager has helped throughout the entire project process. I praise all for their care and attention. A very pleasing result that has made a tremendous difference to my home.
15 december 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good morning,
Thank you for your fantastic feedback! We’re thrilled to hear that every aspect of your project, from sales and surveying to installation and project management, exceeded your expectations. It’s wonderful that the attention to detail and professionalism of the team made such a positive impact on your home. Your kind words will be passed on to everyone involved—they’ll be delighted to know their efforts are appreciated!
Many Thanks, The Customer Service Team.
I have had no issues when contacting…
I have had no issues when contacting customer services. The team are kind - supportive - try to resolve issues at pace and within a week where possible and care about customers who are loyal to them.
10 december 2025
Antwoord van Trent Valley Windows
Hello Kyle,
Thank you for your kind words. We’re delighted to hear that our customer service team has been supportive, responsive, and attentive to your needs.
We truly value your loyalty and are always here to assist whenever you need us.
Kindest Regards, The Customer Service Team.
Fantastic customer service
Fantastic customer service, installation service and after care. Trent Valley windows are a company that I would happily return to as they offer the complete package.i am a very happy customer. Highly recommend them.
3 december 2025
Antwoord van Trent Valley Windows
Dear Clare,
Thank you for your wonderful feedback. We’re thrilled to hear that you’re happy with the complete service.
It’s great to know you would return to Trent Valley Windows and that you feel confident recommending us. We truly appreciate your kind words.
Warm Regards, The Customer Service Team.
This is an excellent company
This is an excellent company. Had numerous doors and windows from them and always been more than happy with the quality and the service that I have received.
Just a few more to do in the house to complete.
Any after sales service that I have needed has been top class.
Would highly recommend this company,
10 december 2025
Antwoord van Trent Valley Windows
Good morning Diane,
Thank you for your fantastic feedback. We’re delighted to hear that you’ve been consistently happy with the quality of our doors and windows, as well as the service provided.
It’s great to know our after-sales service has met your expectations, and we look forward to helping you complete the rest of your home.
Thank you for your recommendation, The Customer Service Team.
Good service all round
The customer service was good, nothing was too much trouble. The door fitting went smoothly the guys made sure they cleaned up afterwards. They answered all questions asked and were very pleasant.
13 november 2025
Antwoord van Trent Valley Windows
Good morning,
Thank you for your kind feedback. We’re delighted to hear that our team provided excellent customer service and that nothing was too much trouble.
It’s great to know that the door fitting went smoothly, that our team ensured everything was left clean, and that all your questions were answered. We’re also pleased you found them pleasant to deal with.
Thank you again for taking the time to share your experience — we truly appreciate it.
The Customer Service Team.
Excellent service
Excellent service, very easy to contact, arrange a visit, price given straight away, fantastic fitters .
Hassle free..
Would highly recommend
13 november 2025
Antwoord van Trent Valley Windows
Dear Zoey,
Thank you so much for your wonderful feedback. We’re delighted to hear that you found our service easy and straightforward, from arranging a visit to receiving your price. It’s great to know our fitting team made the experience hassle-free for you.
We truly appreciate your recommendation and are pleased you’re happy with the work carried out. If you need anything in the future, we’re always here to help.
Warm Regards, The Customer Service Team.
Excellent service from start to finish
Excellent service from start to finish. The quote and design was clear. The surveyor was excellent and the team who did the fitting for our windows were great. Everything ran on time and there was no mess.
I would highly recommend using Trent Valley.
6 november 2025
Antwoord van Trent Valley Windows
Hello Sarah,
Thank you for your fantastic feedback. We’re delighted to hear that everything went smoothly from start to finish. It’s great to know you found the quote and design clear, the surveyor excellent, and the fitting team such a pleasure to work with.
We’re also pleased that the installation ran on time and was completed with no mess.
Your recommendation truly means a lot to us.
Many Thanks, The Customer Service Team.
From start to finish.
We had excellent customer service from the start with the salesman, office, surveyor, contract manager to the installation team. 100% happy with the service we had and with the quality of the product. Most certainly would recommend.
6 november 2025
Antwoord van Trent Valley Windows
Hi Steve,
Thank you so much for your wonderful feedback! We’re delighted to hear that every stage of your experience met your expectations. It’s great to know you’re so happy with both our service and the quality of your new products. We truly appreciate your recommendation!
Warm Regards, The Customer Service Team.
Great doors and great to deal with...
Great communications and really helpful, no pushy sales talk and we felt confident the company understood what we wanted. We found a great choice of door styles and colours and the installation came exactly when they said it would. The fitters were great too!
6 november 2025
Antwoord van Trent Valley Windows
Hello Andy,
Thank you for sharing your experience! We’re thrilled to hear that our team made the process easy and enjoyable, from helping you choose the right door to a smooth installation. It’s great to know our fitters made such a positive impression as well.
Many Thanks, The Customer Service Team.
Follow up professional repair
Our extension was built very much to our satisfaction by Trent Valley two years ago, they have returned promptly to replace a door handle with no fuss.
They’re very reliable
6 november 2025
Antwoord van Trent Valley Windows
Hello Sue,
Thank you for sharing your feedback. We’re delighted to hear that you are very happy with your extension and that our team was able to promptly assist with the door handle replacement. We pride ourselves on reliability and it’s great to know this has been reflected in your experience.
Kind Regards, the Customer Service Team.
I were very happy with the work that…G
I were very happy with the work that been done every thing went well
14 oktober 2025
Antwoord van Trent Valley Windows
Dear Gloria,
Thank you for your kind feedback! We’re so pleased to hear that everything went well and that you’re happy with the work completed. Your satisfaction means a lot to us.
Warm Regards, The Customer Service Team.
Would thoroughly recommend
We are very happy with replacement of glass roof with prefabricated roof on our conservatory. Build quality excellent and project was well organised ,with all workers taking great care in cleaning up after themselves which was big job in itself . They worked so hard to finish the job in 3 days! We would thoroughly recommend
29 september 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Mr Brown,
Thank you so much for your lovely review!
We’re thrilled to hear that you’re so pleased with your new solid roof. It’s great to know you were impressed with the build quality, organisation, and the care our team took in keeping everything clean and tidy throughout the installation.
Thank you for your recommendation, it means a lot to us.
Warm Regards,
The Customer Service Team.
Speedy and efficient
The measurement and installation were both completed smoothly. There were a few issues post installation, but after sales help was always provided in a speedy and efficient manner. We are delighted with our new garden door！
1 september 2025
Antwoord van Trent Valley Windows
Hello John,
Thank you for your kind review!
We’re delighted to hear that you’re so happy with your new garden door and that both the measurement and installation went smoothly. It’s also great to know our aftersales team were able to assist promptly and efficiently when needed.
Kind Regards,
The Customer Service Team.
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