Very poor customer service from Trent Valley Windows. I called regarding an unresolved glass issue and to find out who I could speak to, as my calls have not been returned. The lady who answered, who... Toon meer
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I was very pleased with the collection of composite doors from Trent Valley Windows. From making contact to making my purchase I was put at ease when making my door selection. I was contacted in ad... Toon meer
Bedrijf heeft geantwoord
A good solid door very quick and efficient fitting and we believe a good price for the quality.had trent valley before and always been please including there aftersales
Bedrijf heeft geantwoord
Very happy to score the quality of our new Bifold door a 5. As for the team, Salesman Fred, Surveyor Chris and Installer Pete, their manner, work ethic and professionalism throughout the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trent Valley Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at Trent Valley Windows we treat every customer as unique.
Contactgegevens
Nottingham, Verenigd Koninkrijk
- 01159 598000
- sales@trentvalleywindows.co.uk
- www.trentvalleywindows.co.uk
4,4
Uitstekend
302 reviews
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Good Installation
All personnel I dealt with seemed professional and the ordering to installation was a reasonable length of time.
The installation was excellent with 2 very good men who, although young (ish), knew precisely what they were doing from the moment they arrived to when they finished. Pleased with the quality of the windows and door particularly the security of the locking mechanisms.
19 mei 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello and thank you for your feedback.
We are delighted to hear that you found everyone involved professional and that the process from ordering to installation met your expectations.
We're also glad you are happy with the quality of your new windows and door, especially the security and locking mechanisms.
Thank you for choosing us and for taking the time to share your experience.
The Customer Care Team.
Staff on first point of contact were…
Staff on first point of contact were polite and courteous, sales rep was very good.not pushy at all,surveyor was very helpful, window fitters were brilliant and not messy,all in all a very good experience, well done the whole team, thankyou
7 april 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good morning,
Thank you for your kind feedback.
We are delighted to hear that you had a positive experience from start to finish. It's great to know that you were pleased with the sales representative and surveyor. It is great to here our installation team provided excellent service and that the project was completed professionally and tidily.
Thank you for choosing us and for taking the time to share your experience. We will be sure to pass your comments on to the team.
Kindest Regards, The Customer Care Team.
Sorry I had to put one star on to write…
Sorry I had to put one star on to write a review.
Avoid at all cost, they go out of business then go back into business with a tweak to their name and logo.
30 april 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Mr Brierley,
Thank you for your feedback.
Having reviewed your comments, I can confirm that your original installation was carried out by Trent Valley Window and Door Company Ltd prior to 2018, before that company ceased trading.
Trent Valley Windows is a separate company that commenced trading around that time and, as a result, we do not hold the historical records or documentation relating to your original installation. Unfortunately, this means we are unable to investigate or provide support under any original contract or guarantee that may have existed with the previous company.
However, in an effort to assist, our team has offered to supply the replacement frame glass at cost price and carry out the installation free of charge as a gesture of goodwill.
Should you wish to proceed with this offer or discuss the matter further, please contact our Customer Service team, who will be happy to assist wherever possible.
Kind regards, The Customer Care Team.
Came to my house , sorted the problem
Came to my house , sorted out my issue , very quickly.
12 mei 2026
Antwoord van Trent Valley Windows
Hello Gary,
Thank you for your feedback.
We’re pleased to hear the issue was resolved quickly during the visit to your home. Your comments are very much appreciated.
Many Thanks, The Customer Care Team.
Happy customer
I am really pleased with the work carried out by the installers they were highly skilled, efficient and respectful of property. Everyone involved in the process from start to finish were professional and gave honest advice without any pushy sales
Happy with the high quality windows and door.
Excellent customer service
2 mei 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Jill,
Thank you for your feedback.
We’re delighted to hear you’re so pleased with the work carried out and that the installers were skilled, efficient, and respectful of your property throughout. It’s also great to know you found everyone involved professional and appreciated the honest, no-pressure approach.
We’re pleased you’re happy with the quality of your new windows and door, and we truly appreciate your kind comments regarding our customer service.
Kind Regards, The Customer Care Team.
Great service and repair sorted quickly
12 mei 2026
Antwoord van Trent Valley Windows
Hello Julie,
Thank you for your feedback.
We’re pleased to hear you received great service and that the repair was resolved quickly.
Your comments are very much appreciated.
The Customer Care Team.
Quick and efficient installation by two…
Quick and efficient installation by two very polite young men who did the job and cleared the old French door debris.
21 april 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Norma,
Thank you for your feedback.
We’re pleased to hear the installation was quick and efficient, and that the team were polite and professional throughout. It’s great to know that they left everything tidy after the installation.
Your comments are very much appreciated.
Kindest Regards, The Customer Care Team.
Excellent job from start to finish
Excellent job from start to finish. My conservatory has new frames, windows and a new roof. It looks beautiful. The job was done with care, professionalism and in a timely manner. The workmen were lovely and very respectful. The conservatory was also of a very reasonable cost. I'd definitely recommend Trent Valley Windows
7 mei 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Rachel,
Thank you for your feedback.
We’re delighted to hear you’re pleased with your new conservatory, including the frames, windows, and roof, and that the work was completed with care, professionalism, and respect. It’s also great to know you found the installation good value for money.
Your recommendation is very much appreciated.
Many Thanks, The Customer Care Team.
Professional friendly service
As a previous customer of Trent Valley Windows and extremely happy with their past work . I decided to use them again . I am so pleased I did Michael Brown sales consultant was really helpful and friendly . And Ian swain the surveyor was very professional and gave me good advice. My new Windows are lovely and we're expertly fitted, old ones taken away and left clean and tidy .Great communication and attention to detail. Would definitely ,recommend. Always nice to hear a kind voice on reception and the assistant in the show room at Brookfields Mapperley was very helpful and kind Thankyou so much to all the team .
9 april 2026
Antwoord van Trent Valley Windows
Hello Lorraine,
Thank you for your wonderful feedback and for choosing Trent Valley Windows again.
We’re delighted to hear that Michael provided friendly and helpful service, and that Ian offered professional advice during the survey. It’s also great to know you’re so pleased with your new windows and that the installation was carried out carefully, with everything left clean and tidy.
our kind comments about our communication, attention to detail, reception team, and showroom staff at Brookfields Mapperley are greatly appreciated and will be shared with the team.
Thank you again for your continued trust and recommendation—it means a great deal to us!
The Customer Care Team.
Antwoord van Trent Valley Windows
Hello James,
Thank you for your feedback! We’re delighted to hear you were happy with the professional service provided by the team.
We really appreciate you taking the time to share your experience.
Kindest Regards, The Customer Care Team.
Antwoord van Trent Valley Windows
Hi Anthony,
Thank you for your kind feedback! We’re absolutely delighted to hear you’re so pleased with the completed installation.
We really appreciate you taking the time to share your experience—thank you!
The Customer Care Team.
Fantastic experience with Trent Valley…
Fantastic experience with Trent Valley Windows. We’ve had doors and windows from them and they are very efficient in ordering and getting them fitted. The fitting team are very friendly and did a great job! Thank you!
23 maart 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Alex,
Thank you for your lovely feedback! We’re delighted to hear you’ve had such a fantastic experience and that both the ordering process and installation went smoothly.
It’s great to know the fitting team made a positive impression and did a great job. We really appreciate your continued custom and kind words—thank you!
Kindest Regards, The Customer Care Team.
Great service from start to finish.
Great service from start to finish. Organised Trent Valley windows to install a new front door for my Mum. She’s elderly & lives alone, they were very understanding. There was no mess left,it was absolutely spotless. Mum was extremely happy with her door & the service provided. Very fast too, only a matter of weeks from quote to installation. Highly recommend.
25 maart 2026
Antwoord van Trent Valley Windows
Hello Louise,
Thank you for your wonderful feedback!
We’re delighted to hear that both you and your mum had such a positive experience with Trent Valley Windows. It’s especially pleasing to know that the team were understanding and ensured the area was fully cleaned.
We’re so glad your mum is happy with her new front door, and that the whole process was quick and efficient.
Your recommendation means a great deal to us.
Thank you again for taking the time to share your experience and have a very happy Easter!
The Customer Care Team.
Never received any contact after requesting a quote
Completed the request for a quote for a new front door online. 72 hours later, no holding reply no contact whatsoever. I’m glad I got a taste of the level of customer service at an early stage. Must be a very popular and busy company if they cannot acknowledge a request in a reasonable timescale.
18 maart 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Keith,
Please accept our sincere apologies that the team did not contact you as promptly as expected. Upon review, the mobile number we have on record was called daily from 17 March, and two follow-up text messages were sent within 72 hours of your online enquiry. Based on this, it appears the contact number may be incorrect.
We wish you all the best with your project, and if there is anything we can assist you with in the future, please don’t hesitate to get in touch.
Kindest Regards, The Customer Care Team.
Shocking workmanship, shocking service
We had a sales guy called Khalid visit us. Went through a lot of options. We were looking to have a new front door and new patio doors with some additional brickwork. We decided at the time just to have the front door changed but later decided to have the patio doors changed as well.
They arranged a surveyor and sort the fitting of the new front door. Everything was fine with this part of the project.
The same can’t be said for the patio doors. The surveyor came and it all seems positive. The fitters arrive to put in the new doors. However, it became evident that neither a bricklayer nor plasterer had been arranged. The project manager Ian, then went on to organise this but it was 5 days before the bricklayer came. In that time the gap last was left was fitted with OSB board rendering the property unsecure and drafty.
The bricklayer came and bricked up the outside, which was a nice job but has made a mess of the inside fitting the brick to far in and too far over. The left a near impossible job for the plasterer. The plasterer came a few days later and wasn’t happy with the last left. He managed to plasterer over the brickwork but didn’t have enough of a gap to put plasterboard in. This means we now have really thick plaster which will crack over time.
We then started to develop problem with the doors. The deadlocks became so stiff we couldn’t lock the door, again leaving the property unsecured.
We have been emailing and ringing the project manager constantly but he never answers the phone and takes weeks to respond to emails. We eventually got a response from him and he arranged for a guy called Chris to visit to do an inspection. Chris shred that the internal brickwork was wrong and need to be redone. This meant it would also need to be replastered. Since that visit, some 3 weeks before this review, we have heard nothing from anyone. We have rung the project manager several times and the customer service team and still nothing is sorted.
We are now unable to start our living room project. The doors still don’t lock properly, the doors still aren’t fully fitted and the brickwork still need to be redone and we can’t get hold of anyone to sort it out.
My next step with be a section 75 with the finance company and a call to the financial ombudsman.
We just want what we paid for. Shouldn’t be too much to ask. They were very quick to take the money but the workmanship and customer service is shocking. Day 1 of the project was 29th January and it’s still it sorted.
Update. Continues to be shocking. Spoke to Peter, head of customer services. Asked for details and pictures. All of which are already with the project manager but still had to do it again. Then silence.
The project manager finally called in the meantime just to send Chris out again for yet more pictures. He adjusted the door again and admitted it had dropped. Still difficult to lock. No mention of plans to fix anything. Disgusting company.
29 januari 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Neil,
We’re very sorry to read about your experience and the issues you’ve encountered with your patio door installation.
While we’re pleased that the front door installation met your expectations, it’s clear that the remainder of the project has fallen short, including the coordination of trades and the delays in communication and follow-up. This is not the level of service we aim to provide.
We also understand your concerns regarding the security and functionality of the doors.
Please be assured that your feedback is being taken seriously. If you could contact the Customer Service team by emailing customerserviceseast@cohomeimprovements.co.uk directly with your details, we will ensure the issues raised are fully reviewed.
Once again, we sincerely apologise for any inconvenience and frustration caused.
Kindest Regards, The Customer Care Team.
Antwoord van Trent Valley Windows
Hello Lynn,
Thank you for your feedback. We’re pleased to hear you found the service polite, friendly, and efficient—it’s exactly what we aim to deliver every time.
Kindest Regards, The Customer Care Team.
Accountability/irresponsibility
This is a review not about the company’s windows but about the poor behaviour of one of their drivers.
We were driving on the A614 near White Post. There was a 20 mile an hour speed limit-the road had just been resurfaced and was covered in grit. A Trent Valley Windows van overtook us at about 50 miles an hour driving recklessly. Our car was showered in grit. The windscreen had to be replaced urgently. Trent Valley ignored our claim for our insurance excess. They now refer us to their insurers who won’t reimburse us in the absence of dashcam. We are taking Trent Valley to the County Court. Although it is a relatively small amount, it’s the principle that the company is not prepared to take any accountability for one of its employees, the driver.
1 september 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello,
Thank you for taking the time to share your concerns. We are very sorry to read about your experience and appreciate how upsetting and frustrating this situation must have been.
Please be assured that we take reports regarding the conduct of our drivers extremely seriously and have reviewed the matter internally and with our insurers. As advised previously, in the absence of independent supporting evidence, our insurance provider has confirmed they are unable to progress or uphold the claim.
We fully understand this is disappointing. However, as the claim is being handled through the insurers’ process, any determination regarding liability and reimbursement sits with them based on the evidence available.
If you are able to provide any additional information or supporting evidence, we would of course be happy to pass this to our insurers for further review.
Kind Regards, The Customer Service Team.
Great service
Dawn dealt with my issue efficiently and arranged a survey and repair. Chris was polite and efficient when he visited, with the repair being performed prompty.
18 februari 2026
Antwoord van Trent Valley Windows
Hi Anthony,
Thank you for your feedback! We’re delighted to hear that Dawn handled your issue efficiently and that Chris was polite and prompt in carrying out the repair. We really appreciate you taking the time to share your experience.
Many Thanks, The Customer Service Team
Our experience was great
Our experience was great from start to finish - no pushy sales but good communication throughout. Ian the installation manager was very helpful and flexible. Marcus the fitter and his team were hard working and friendly. The windows and doors look great and were very reasonably priced. Highly recommended
15 februari 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Catherine,
Thank you for your kind feedback! We’re delighted to hear that your experience with us was smooth from start to finish. It’s great to know Ian, Marcus, and the team provided helpful, flexible, and friendly service, and that you’re happy with your new windows and doors. We really appreciate your recommendation!
Many Thanks, The Customer Service Team.
Great help from TVW when we had a…
Great help from TVW when we had a problem with a window a year in. Really quick and helpful.
12 februari 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Alistair,
Thank you for your feedback! We’re glad to hear that Trent Valley Windows were quick to respond and helpful in resolving your window issue. It’s great to know you had such a positive experience even after a year. If you need any assistance in future, feel free to reach out!
Warm Regards, The Customer Service Team.
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