Very poor customer service from Trent Valley Windows. I called regarding an unresolved glass issue and to find out who I could speak to, as my calls have not been returned. The lady who answered, who... Toon meer
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Lees wat reviewers zeggen
I was very pleased with the collection of composite doors from Trent Valley Windows. From making contact to making my purchase I was put at ease when making my door selection. I was contacted in ad... Toon meer
Bedrijf heeft geantwoord
A good solid door very quick and efficient fitting and we believe a good price for the quality.had trent valley before and always been please including there aftersales
Bedrijf heeft geantwoord
Very happy to score the quality of our new Bifold door a 5. As for the team, Salesman Fred, Surveyor Chris and Installer Pete, their manner, work ethic and professionalism throughout the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trent Valley Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at Trent Valley Windows we treat every customer as unique.
Contactgegevens
Nottingham, Verenigd Koninkrijk
- 01159 598000
- sales@trentvalleywindows.co.uk
- www.trentvalleywindows.co.uk
4,4
Uitstekend
302 reviews
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Fixed my broken glass roof pane no trouble and good communication
Very helpful and resolved my broken glass window pane in our living room conservatory. No trouble quote supply and replace. Would recommend and refer to again in the future
7 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Leighton,
Thank you for your kind feedback! We're delighted to hear that we were able to help with the broken glass pane in your conservatory quickly and with no hassle. It's great to know the quotation, supply and replacement process was straightforward and that you would recommend us and use our services again in the future. We really appreciate your support
Warmest Regards, The Customer Care Team.
Front Door Installation
A very pleasant experience throughout, helpful staff members and kept me updated at various points when necessary. The installation team was excellent as well and a great job installing our new door
4 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Martin,
Thank you for your fantastic review! We're delighted to hear you had a pleasant experience from start to finish. It's great to know our team kept you informed throughout the process and that our installation team did an excellent job fitting your new door. We really appreciate your kind words and thank you for choosing us.
Many Thanks, The Customer Care Team.
Excellent customer service even after the doors have been installed
The doors Trent valley put in have made our house look beautiful. We are really pleased with them and the customer care since they’ve been in is brilliant. We had an issue with the restrictors but someone came out very quickly to repair them and resolved the issue. Would definitely use them again if we need doors or windows in the future. Great customer service.
16 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hi Sophie Anne,
Thank you for your wonderful review! We're delighted to hear that you're so pleased with your new doors and the difference they've made to your home. It's also great to know our aftercare team responded quickly to resolve the issue with the restrictors and provided the level of customer service you expected. We really appreciate your recommendation and look forward to helping you again with any future window or door projects.
Kindest Regards, The Customer Care Team.
From sales to installation
From sales to installation, the TVW team were professional, courteous and kept us informed throughout. The fitters carried out an outstanding job, clearing up thoroughly at the end of the job. Great product (windows) with additional features as standard. Thanks TVW team.
9 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Neil,
Thank you for your fantastic review! We're delighted to hear you had such a positive experience from sales through to installation. It's great to know our team kept you informed throughout the process and that our fitters delivered an outstanding installation while leaving everything clean and tidy. We're also pleased you're enjoying your new windows and their additional features. Thank you for choosing Trent Valley Windows, and we hope to be of service again in the future.
Warm Regards, The Customer Care Team.
Professional, efficient, high quality
We were blown away by our new door install. The quality of the manufacture was excellent. Operatives were professional, left no mess and have left us with a superb entrance to our house. The only thing that let Trent Valley down was the fact my install date was cancelled twice after id booked time off work. Third time lucky.
3 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hi Sally,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re so pleased with your new door and that the quality of both the product and installation exceeded your expectations.
It’s fantastic to hear your comments about our fitting team being professional, tidy, and leaving you with a superb new entrance to your home. We do apologise, however, for the inconvenience caused by the two cancelled installation dates, particularly after you had arranged time off work. We appreciate your patience and understanding while we resolved this.
Thank you again for your kind words and for choosing Trent Valley Windows.
The Customer Care Team.
Trent Vally windows 100%
Trent Vally windows, firstly installed a composite front door for me, I was so impressed with how quickly, neat and tidy and the quality of not just the door but of the workmanship. So I immediately re booked them in to have a window replaced with French doors. This time it was a different team, but equally as efficient and still quality fitting. The service, quality and customer service is second to none. I would absolutely recommend them and will be using their services again for my next project.
Well done Trent Valley Windows!
7 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Sharon,
Thank you for your fantastic feedback and for choosing Trent Valley Windows for your home improvements. We’re delighted to hear how pleased you were with both your composite door installation and your later window replacement with French doors.
It’s great to know that both fitting teams delivered the same high standards of workmanship, efficiency, and care. We truly appreciate your kind words about our service and customer care, and we’re grateful for your recommendation.
We look forward to helping you with your next project and thank you again for your continued trust in Trent Valley Windows.
Kindest Regards, The Customer Care Team.
I would have left a 5* review
I would have left a 5* review, as the whole process from start to final installation ran extremely smoothly with the fitters being polite, extremely competent and neat and tidy throughout, but an issue with the patio door and having a no show to repair on the requisite day.
To be fair, when I reported this issue, TV windows were very apologetic for a clerical error and came out next day and the problem was solved
14 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Lee,
Thank you for taking the time to share your feedback. We’re delighted to hear that the process from start to finish ran smoothly and that our fitting team provided a polite, professional, and tidy service.
We apologise for the inconvenience caused by the missed appointment. We appreciate your understanding and are pleased that our team was able to respond quickly, attend the following day, and resolve the issue.
Thank you again for your kind comments and for recognising the efforts of our team. We hope you continue to enjoy your new patio door.
Warm Regards, The Customer Care Team.
Disastrous Experience from Installation to a 2-year battle for Legal Certification! Avoid!
Buying from Trent Valley Windows has been a multi-year nightmare. The contract was signed in October 2023, and the entire project was riddled with gross incompetence.
1. Shocking Project Management: The installation took over six months instead of the estimated timeline. Work was cancelled at the very last minute on multiple occasions, disrupting our holidays.
2. Incompetent Design & Mistakes: The designer recommended seven spotlights, but during installation the electrician revealed that the design was physically impossible. We were forced to accept a compromised five-spotlight layout under significant stress simply to avoid further delays. Although the company previously offered a £400 goodwill payment for this issue, the after-sales service turned out to be far worse.
3. A Two-Year Battle for the Building Regulations Certificate: The contract included obtaining the Building Regulations Final Certificate, yet it took over two years after completion before we finally received it. During that time we repeatedly chased both Trent Valley Windows and its parent company, CO Home Improvements.
Only after we escalated the matter to the GGF did we finally receive the certificate. Although CO Home Improvements informed the GGF that the certificate had been issued directly to us on 15 June, we never received it from them. The certificate was eventually forwarded to us by the GGF following its intervention.
The certificate has now finally been resolved, but only after nearly three years of delays, repeated chasing, poor communication and unnecessary stress. I would strongly encourage anyone considering Trent Valley Windows to think very carefully before signing a contract.
3 juli 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Sophie,
Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed with aspects of your experience and we acknowledge the frustration caused by the overall timescale of the project.
We appreciate that delays and ongoing communication regarding outstanding matters can be frustrating. With regard to the Building Regulations Final Certificate, we would clarify that this was issued to Trent Valley Windows and by the Approved Building Control body on 16 June 2026, they should have sent you a copy directly as your email address was detailed as the client. We can only apologise if you did not receive this. We acknowledge the GGF advised us this was outstanding on 30 June 2026 and the team sent a copy to you without delay.
We recognise the importance of completing projects fully and ensuring customers receive all relevant documentation, and we are sorry for any inconvenience caused during this process.
Kind Regards, the Customer Care Team.
We needed a new front door and side…
We needed a new front door and side panel and hoped to be able to get a composite one. Not being 100% sure on what we wanted, if we could afford it and no idea who to use as a supplier, we started by going to the Trent Valley display at the garden centre on Mapperley top. There was an excellent display of doors for us to view and a very helpful sales agent who booked us a sales appointment. The rep who called was very likeable listened to what we wanted and gave us a no bullshit quote so we accepted it. A surveyor called a few days after and again listened to what we wanted to achieve regarding the width of the door and side panel and showed us exactly what we could have. The fitters arrived a couple of weeks later, on time and did a great job, tidied up after themselves and spent time showing us how the locking system worked and how to get any extra keys if we needed them. All payments were very easy to make online with receipts arriving within minutes. So can’t fault the system, service or staff.
19 juni 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Robert,
Thank you for your fantastic review. We’re delighted to hear that your experience with Trent Valley Windows was so positive from your initial visit to our display through to the completed installation.
It’s great to know that our team took the time to understand what you wanted, provided clear advice, and helped you find the right composite door solution for your home. We’re also pleased that the fitting team delivered a professional service, leaving everything tidy and ensuring you were confident using your new door.
Thank you for your kind words about our staff, service, and processes. We really appreciate your recommendation and hope you enjoy your new front door for many years to come.
Many Thanks, The Customer Care Team.
Great sales support from Edgar in Nottingham
Visited Trent Valley windows for extension- great service and support - ask for Edgar at Nottingham he was great to deal with - in the end we didn't extend as planned - but very impressed with service
1 juni 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Andrew,
Thank you for your kind review. We’re delighted to hear that you received great service and support from our team, and we’ll be sure to pass your kind words on to Edgar.
Although your extension plans didn’t go ahead, we really appreciate you taking the time to share your positive experience and are pleased that you were impressed with the service you received.
Kindest Regards, The Customer Care Team.
Fantastic
We had Sash windows/ front door fitted by Peter & Bailey, both look fantastic & were fitted with minimal damage to existing decor, very happy, would highly recommend
17 juni 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Jules,
Thank you for your fantastic review. We’re delighted to hear that you’re so pleased with your new sash windows and front door.
It’s great to know that Peter and Bailey provided a high standard of workmanship and completed the installation with minimal disruption to your existing décor. We’ll be sure to share your kind words with them.
Thank you for your recommendation,
The Customer Care Team.
Roof glazing panels
Whilst I was cleaning my conservatory roof I noticed that 2 of the glass panels had, under gravity, moved down. I went to my nearest dealership at a nearby garden center and explained my concerns. The rep couldn't have been more helpful. He asked me to email him the details and photos. A few days later, after the weekend, I got a phone call and arranged for a visit. The guy came round but the glass was too heavy for one person to lift. Another phone call and a second visit and my roof panels were back in place within 45 minutes. I feel this was excellent service. Thank you very much
18 juni 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Robert,
Thank you for your excellent review. We’re delighted to hear that your concerns were handled quickly and professionally from your initial visit to our dealership through to the completion of the repair.
It’s great to know that our team kept you informed, arranged the necessary visits, and resolved the issue efficiently. We really appreciate your kind words and will be sure to share your feedback with everyone involved.
Thank you for choosing us and for taking the time to share your experience.
Kind Regards, The Customer Care Team.
Pressure Sales
Would be far better if they provide a price and give a little time for you to make a decision. I don’t know if it’s worth paying the extra for their windows/doors as didn’t buy them. I felt so hassled and pressured I just wanted them to stop calling in the end.
22 juni 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good evening,
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt pressured during your experience with us, as this is not the level of service we aim to provide.
We would like to reassure you that we do not promote or encourage high-pressure sales techniques. We believe customers should be given clear information, honest advice, and the time they need to make a decision that is right for them.
We appreciate your comments regarding the process and will use your feedback to review our approach and ensure we continue to provide a helpful, professional, and respectful experience for all customers.
Warm Regards, The Customer Care Team.
Except for some initial…
Except for some initial misunderstanding on the start date we are extremely happy with quality of the windows and the professional way the installation team fitted them.
We can recommend this company to anyone thinking of having new windows.
Mr & Mrs Smith.
5 juni 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello John,
Thank you for your kind review. We appreciate your patience regarding the initial misunderstanding over the start date and are delighted that you are so pleased with the quality of your new windows and the professionalism of our installation team.
Thank you for your recommendation and for choosing Trent Valley Windows.
The Customer Care Team.
Repaired quickly and well
From analysis to repair Trent valley kept me informed and were able to suit their visits with my availability, the repair was was done and all is well.
Thankyou
2 juni 2026
Antwoord van Trent Valley Windows
Hi Nick,
Thank you for taking the time to leave your review.
We are pleased to hear that you were kept informed throughout the process, from the initial assessment through to the completion of the repair. It's great to know that our team was able to arrange visits around your availability and that the repair was carried out successfully.
Providing convenient, reliable customer service is very important to us, so we appreciate your positive feedback.
Kind Regards, The Customer Care Team.
Patio door
We had our new patio door installed in April brilliant from start to finish, ordered and arrived on time fitted by great friendly workers, would be happy to recommend to family and friends.
15 juni 2026
Antwoord van Trent Valley Windows
Hello Diane,
Thank you for your wonderful review.
We are delighted to hear that you are pleased with your new patio door and that your experience with us was positive from start to finish. It's great to know that your order arrived on time and that our installation team provided friendly and professional service throughout.
Thank you for your kind recommendation. There is no greater compliment than knowing you would be happy to recommend us to your family and friends.
Warm Regards, The Customer Care Team.
Positive and quick response from Trent…
Positive and quick response from Trent Valley Windows. Fitter arrived when expected. Problem identified and resolved quickly giving quality service. Fitter answered queries I had, was most knowledgeable giving advice.
9 juni 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear June,
Thank you for taking the time to leave your review.
We are delighted to hear that you received a prompt response from our team and that the issue was identified and resolved quickly. It is particularly pleasing to know that our fitter arrived as expected, provided quality service and was able to answer your questions with knowledgeable and helpful advice.
We take great pride in the standard of our customer service and aftercare support, so your feedback is very much appreciated.
Kindest Regards, The Customer Care Team.
Composite door adjustment
The engineer arrived on the same day to fix the issue and could not have been more helpful. All round great service
11 juni 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Jodie,
Thank you for taking the time to leave your review.
We are delighted to hear that our engineer was able to attend on the same day and resolve the issue quickly for you. Providing prompt and helpful aftercare support is something we take great pride in, so it is wonderful to receive such positive feedback.
Thank you for your kind comments and for choosing Trent Valley Windows. We truly appreciate your support.
The Customer Care Team.
Excellent warranty service
We had a window that wouldn’t stay locked, Trent Valley came out at a time to suit us and assed the issue, a new part was required which was ordered and fitted quickly again at a suitable time and the fitter was excellent.
Thank you Trent Valley for honouring the warranty.
2 juni 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Nick,
Thank you for taking the time to leave your review.
We are pleased to hear that our team were able to arrange a visit at a convenient time to assess the problem.
It’s great to know that the required part was quickly ordered and fitted, and that our engineer carried out the repair to a high standard. Thank you for your kind words and for recognising our commitment to honouring our warranty.
We really appreciate your feedback.
The Customer Care Team.
Problem fixed with no hassle
The lady on the phone realized the urgency of my issue and arranged for someone to call later the same day. The repairer knew how to fix it quickly ,was polite and informative.
18 mei 2026
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Caroline,
Thank you for your kind feedback.
We are pleased to hear that our team recognised the urgency of the issue and arranged a prompt visit the same day. It's great to know that the engineer was able to resolve the problem quickly.
Thank you for taking the time to share your experience.
Warm Regards, The Customer Care Team.
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