EYG Home Improvements Reviews 

We’ve just had a new front door fitted by EYG. They were fantastic, from the sales appointment all the way through to installation, I would highly recommend these guys.

Excellent service from start to finish. Timely & thoughtful fitters, efficient & tidy.

AVOID THIS COMPANY
We asked the EYG salesman for a maintenance free front upper and lower bay windows in March 2024. We live in a conservation area so planning permission had to be applied for, we were concerned about this as several houses in this area had been refused planning permission, the salesman responded with “it may take some time, but we can do it, maybe back end of this year or early next year 25.” We then asked him if planning permission was refused would we get our £1100 deposit back, his reply was “YES but they would deduct the planning permission application cost i.e £200”. So we signed their contract under the impression that our £1100 would be refunded if planning permission was denied

After this initial consultation, on no occasion did EYG contact me, the few times I needed info, I had to contact them.

They initially sent a surveyor round, who pushed a lump of metal into parts of the window, damaging the frame, who then informed me that the upper part of the windows could not be done and we would have to paint it ourselves, this was not in the initial contract that we signed. Then a few weeks later a second survey was performed, as they never got it right the first time. Several months passed when a third survey was done, as the initial surveyer had left the company, the third surveyor said that the sills could not be replaced and we would have to also paint them ourselves. That's not what we signed up for, nor was it in the contract. A few more months passed and I happened to check on the council planning lists on the internet, only to find that they changed the plans for the actual window frames taking 4 inches off each window, once again no consultation and certainly not acceptable, at that point I phoned EYG and spoke to their sales manager for the first time, and the plans were once again changed, this shows the incapability of EYG’s surveyers.
Finally the planning permission was refused by the council. I phoned EYG as they haven't officially told me that planning permission was refused and still haven’t several weeks later, and speaking once again to the sales manager who I phoned, who initiallly offered me only £500 refund, but later after speaking to him a second time, he informed me that the fee for obtaining planning permission was over a thousand pounds, and that he told me this earlier on in the year because its on his records, It may on his records but the first form of communication was when I initially phoned him, so this is untrue, surely this is a case of their surveyors being incapable of doing their work correctly, and charging for incorrect plans and also being misled by their sales staff. The sales manager couldn’t resolve the problem and told me one of the directors will contact me. Im still waiting

I’ve emailed them on several occasions with no response
09/05/23 and also on the 13/05/25 . One the 29/05/25 I phoned them again but with resolution and waiting for the directors call. I also emailed the director with no reply.
UPDATE:
"We would welcome the opportunity to review the details of your case and the communication surrounding it. If you’re happy to do so, please contact our customer care team at customercare at eyggroup.com with your details so we can investigate this further and provide a full" response.

UPDATE:06/03/26
Do you not think it would be more personal to contact me, instead of giving me the opertunity to contact you, its been several years since your LYING salesman took a thousand pounds deposit, promising a guaranteed instalation. You still havnt contacted me nor returned my deposit.
PLEASE AVOID THIS COMPANY

Obviously They never read the full review

We had a front porch extension by EYG and we were delighted with the quality and the workmanship. The fitting team were polite and friendly and did an excellent job. Delighted and would reccommend.

We arranged for a quote to build an orangery. A salesman attended and we talked through our requirements. A price for the work was agreed and an arrangement was made for the salesperson to attend and we would go through the contract. On arrival, he told us that he had made a mistake with the quote and wanted £1700 more in order to complete the work and he had been told that this increase would have to stand. We were shocked that we had reached this stage and further money was required. This has shaken our trust in them. We have declined to pay anymore. The company should not be asking customers to pay extra in these circumstances.This error was down to their own doing and if they wish to show that they provide excellent customer service then the original quote should have stood. We are very disappointed with the way this has been handled. We do not feel valued customers. Prospective customers should be aware that their quote may not be accurate. In our case they put company before customer.

This company is always advertising but never reply to your interest.
I have left three emails, wanting quotes on Doors and Facia boards.
Not one reply, lost interest now, as it certainly put me off their service, if something goes wrong with product.
Avoid at all costs.

The installation team and sales team were great but as for getting contact with customer service to fix faulty door forget it. I have emailed Julie and Jason and customer care and filled in the online contact form for the past month and no reply. I had an engineer come out just before Xmas to fix it turned up after waiting most of the day to say it’s two man job he can’t do it and would contact us after Xmas. No contact yet and a faulty door still in situ and no fixed and not secured shut poor show have given them plenty of time to come back but now feel I should leave the review it’s been almost a year since fitting

We spent over 4 wasted months trying to get EYG Scarborough to fit a disabled wheel access door.
In the end we sent them this letter of complaint to head office.

In July 2025 we requested for a door to be put on our workshop, Jamie came out and gave us a quote which we accepted minus 20% VAT for disabled access. Josh sent me the contract and asked if we could reply accepting it minus the 20% which I did. Please note that my name is incorrect on the contract, My name is Jed not Jeff, I did point this out to Josh at the time and others that have contacted me throughout the last 4 months, however this still appears not to have been rectified. Since then there have been numerous calls backwards and forwards with Josh and other staff in the office, they continually keep sending people out to our home to give us quotes for the same job, they keep saying they will get back to us the same day or the next day and they never do, we have been told surveyors are coming only for other people to come wanting me to sign documents that I have already completed and demanding a 10% deposit. For four months now we have been extremely patient, listening to their excuses and lies. This is very unprofessional, if EYG does not want our custom then please let us know so that we can contact another company and leave our reviews on other sites for other potential customers.
Regards

EYG Head office never replied to a formal complaint they asked me to write.
I rang EYG Scarborough and josh said, the accounts manager had said, we are not dealing with the HMRC Disabled tax wavers.
I printed out that it's just HRMCs form to give to the accountants to file so they don't have to pass it over.
Josh said the accounts manager said, we have not handled vat tax paperwork for disabled people and we are not starting now.

Absolutely disgusting company to treat Disabled people in this way for over 4 months before dropping us off a cliff at the end.
EYG Discriminating against Disabled clients is absolutely dreadful.

I'm speaking legal advice

I have recently had my windows replaced with EYG. They have been fitted to a high standard and excellent quality product. The fitters were very helpful and clean.

We have just had a new composite door fitted, its made a huge difference to the heatloss in the hallway. Excellent customer service from start to finish. Would definitely recommend EYG.

From start to finish the sales and installation was smooth & efficient. My new windows look great. I've already noticed a difference in the rooms, much warmer. I would highly recommend EYG

After having windows fitted in my house, I noticed a lot of things gone wrong. After many, many phone calls and emails, with me getting more upset by the day, a date was finally arranged to 'revtify' the many errors. Needless to say that my grandson could have done a better job. I am still unhappy, unsatisfied, out of picket. Many emails later, I have yet to receive a response from anyone from that company. One would think that a family-run business would pride themselves in customer service. Nope, not them. I just wish one of them had the decency to contact me. I guess hell freezes over first. Additionally, I am contacting FENSA. Avoid the company.

Fantastic experience from start to finish. The team and EYG couldn't do enough for us during the design and build of our new conservatory.

The cost was very slightly higher than other quotes but we are so glad we went with EYG. The quality and finish was exactly what we were looking for. Highly recommended

Awful Experience – Poor Quality, Rude Service, and No Accountability
We had our windows installed a year ago and it’s been a nightmare ever since. The installation team left our home in a terrible state — walls dirty, cupboards disturbed and even managed to break one of our chairs. After countless calls and emails, we eventually got a £100 refund for the damage, but the overall experience was unprofessional from the start.
More concerning was the poor workmanship. We noticed right away that some window seals were cut too short, and several panes felt soft when pressed — the glass actually moved inward. When we raised this, we were told it was “normal.” Fast forward a year, and one of those same windows shattered completely after a bird flew into it. That’s never happened with any window we’ve had before, and it shows just how substandard the installation was.
When we tried to resolve this, the company’s response was shocking. Our calls and emails were often ignored, and when we did get a reply, the tone was rude and dismissive. Despite explaining that we’d raised concerns from the beginning, we were told they “can’t help” and would need to pay for a replacement window.
We paid a lot of money expecting a professional job and a company that would stand by its work. Instead, we got poor quality, damaged property, and zero customer care. Once they’ve taken your money, you’re on your own.
Avoid this company — the workmanship is poor, the aftercare is non-existent, and their attitude towards customers is appalling. We deeply regret choosing them and wouldn’t recommend them to anyone.

Avoid this company. No customer service . had front door fitted by them five years ago and in last month the door has been unable to open. They have come out 3 times to repair including changing the lock etc and still not working and they are refusing to change the door even though it is under FENSA warranty do not use this company. At present I have a front door that I am unable to open !!!!

John Dearman came out to quote us, we had windows, doors, and the soffits and guttering done, we've had a few problems with the fitting, but the guttering is the worst it holds water and when you walk underneath it, it spills water when it fills up, not sure how this happens as it does it when it hasn't rained, iv sent videos, had people out over the last 5 years, noone has come to rectify the problem, but they keep ringing as they have today to sell us windows, this is the worst company we've ever dealt with,this work was ordered on the 20th July 2020, I would steer well clear of this company,

Had sliding doors fitted. 5 star service. Workers were very friendly and did a great job, leaving no mess whatsoever. Will definately use this company again for any home improvements

Could not fault the company at all. From having Chris round to talk through the windows, then the surveyor, followed by prep work by the builder Raz and then the installing of the windows by Mark & Kevin. Had no issues, they worked professional, respecting the property and very clean workers. They are not pushy unlike Anglian Windows and this is the first time using EYG.

EDIT - after posting they started to do things as per agreed.

Ordered works costs 33,000 with EYG, there were the cheapest firm to quote by £2,000 by so this should this is not quote that is too cheap for the works etc.

sadly its impossible to get them to actually perform and start work or even provide a start date as apparently there are issues with my order which sales need to resolve but never action.

It started off okay. I ordered windows through them but quickly realised that they are very pushy with sales. Salesperson made me order and pay then and there to get the ‘best deal’ and also wanted a man available, my partner, which I found extremely sexist and worrying.

Got some sliding doors from them which were half fitted and left in a sorry state. I had to chase up months after to get this sorted which took two attempts to get right. Door wasn’t the right size which was disappointing.

Since then I haven’t wanted to use them but I am getting cold called consistently on a weekly basis. Asked them to take me off from their contacts list which still has not been done.