Farm Direct Reviews 

2.144
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I've been using Farm Direct for a few years, and absolutely love it. The food is great quality, you can choose what you like (not limited to boxes), you know where everything comes from, and the team... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a very good first experience with Farm Direct and I am impressed by the quality of food and their service. I loved the vegetables, and with a quite large catalogue, Farm direct provides very goo... Toon meer

Beoordeeld met 1 van de 5 sterren

ABSOLUTE NIGHTMARE! BEWARE OF THIS COMPANY! I am writing this to warn everyone about the awful service and outright shady behavior from this company. I ordered fish more than 7 days in advan... Toon meer

Beoordeeld met 5 van de 5 sterren

From the great range of products and easy ordering, to the friendly delivery and excellent quality produce, the whole experience has been brilliant. Receiving a genuine follow-up from Robert at Farm... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Supermarkt
  2. ook in
  3. Biologische kruidenier
  4. Boodschappenbezorgdienst
  5. Groenteboer
  6. Online voedselbezorgdienst
  7. Seizoensproductenwinkel

Geschreven door het bedrijf

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,5

Alle reviews

(2.144)

129 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Amazing quality for a very good price

Amazing quality for a very good price. The delivery is always on time and the products taste and smell very yummy. Would recommend!

2 juli 2026
Logo Farm Direct

Antwoord van Farm Direct

hi Maria
thanks so much for your feedback and for supporting us, it means everything!
Robert

Beoordeeld met 5 van de 5 sterren

I absolutely love farm direct

I absolutely love farm direct. I have been trying to get all my friends to use because it is honestly the best. Quality is 10/10, delivery is smooth, great selection.

31 juli 2026
Review zonder uitnodiging
Logo Farm Direct

Antwoord van Farm Direct

hi Morgane
thanks so much for your generous feedback, its very kind of you,
Robert

Beoordeeld met 5 van de 5 sterren

Good quality local seasonal produce

Good quality local seasonal produce, both organic and pesticide free at reasonable prices.Sustainable packaging with minimal plastic in recyclable boxes that can be returned at the next delivery. Very friendly drivers. I like the live tracker sent on the morning of delivery so that you know exactly when to expect the delivery. Occasionally there's the odd off product or poor packing of the boxes with fragile produce below heavier items but complaints are swiftly responded to and refunds offered when possible. The summer fruit offer from my last orders have been exceptionally good.

19 juni 2026
Logo Farm Direct

Antwoord van Farm Direct

Hi Ariela

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Beoordeeld met 5 van de 5 sterren

Love the seasonal

Love the seasonal, fresh fruit and veg!

9 juli 2026
Logo Farm Direct

Antwoord van Farm Direct

Hi Sharfaa

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Beoordeeld met 5 van de 5 sterren

Great quality service - true to its mission

From the great range of products and easy ordering, to the friendly delivery and excellent quality produce, the whole experience has been brilliant. Receiving a genuine follow-up from Robert at Farm Direct to make sure everything was okay was a lovely touch.

It's refreshing to find a business that genuinely lives its mission rather than just talking about it. Highly recommended.

9 juli 2026
Logo Farm Direct

Antwoord van Farm Direct

Hi Sinead

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Beoordeeld met 5 van de 5 sterren

Knowing the products are LOCAL is very…

Knowing the products are LOCAL is very important.
Delivery is on time and always a friendly person!

6 juli 2026
Logo Farm Direct

Antwoord van Farm Direct

Hi Rebecca

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Beoordeeld met 1 van de 5 sterren

Very disappointing experience

This was my first and last experience with this company. The customer service was terrible. On the day my order was delivered, I received another invoice with a different amount and was charged again. I called, emailed, and even submitted a contact form through their website, but I never received any response. Very disappointing experience. I would recommend ordering from a company that is more trustworthy.

17 juli 2026
Review zonder uitnodiging
Logo Farm Direct

Antwoord van Farm Direct

hi FR

i am very sorry to hear this - can you give us some kind of idea of who you are so we can deal with the issue?

Yes your invoice might vary from the original sum as the some items (eg meat / fish) are charged on a price per kg.

I look forward to hearing from you,

Robert

Beoordeeld met 5 van de 5 sterren

A decade with Farm Direct

Farm direct are absolutely brilliant! I’ve been with them for almost a 1 decade now. Really good product, i love how everything is seasonal and from the UK. They are great at communicating if there ever is any issue and they are always offering deals or new and exciting offers.

Great team, great product 12/10!

26 juni 2026
Logo Farm Direct

Antwoord van Farm Direct

hi Lea
thanks so much for your longstanding support, it means everything to us,
RObert

Beoordeeld met 1 van de 5 sterren

DOES NOT DELIVER OUTSIDE OF LONDON BUT NO INFORMATION ON SITE

NO NOTICE ON MAIN SITE PRIOR TO ADDING ITEMS TO BASKET.
JUST A CANCELLATION A DAY BEFORE DELIVERY

TELLING YOU BECAUSE THEY CLEARLY DONT RESPECT CUSTOMERS TIME by giving a response that doesn’t address the core issue of not informing people before they start putting basket. It's too late at checkout. Letting items be purchased when chosen as not being collected is poor management. Fancy picking if the order is big enough to make it worth going slightly outside of the zone? Inform of min orders. What an entitlement. Poor poor admin and site and bs instead of constructive action.
I will go directly to farms because this service by third party cannot be a*** to improve anything for the sales benefit.

16 juli 2026
Review zonder uitnodiging
Logo Farm Direct

Antwoord van Farm Direct

hi there

sorry you didnt leave a name - i am very sorry for the inconvenience caused - yes we dont deliver outside of London, and on checkout if you are not in our postcode area, then you do get a very big red sign on checkout saying -

"Please note, we only deliver to postcodes within London's North and South Circular.
We haven't recognised your postcode XXXX XXX so we cannot guarantee you home delivery.
Please email store@farm-direct.com for more information".

we accept orders anyway for two reasons

1, as many customers choose to come and collect
2, we try and be human and flexible if people are fractionally outside the delivery zone.

I appreciate that didnt work for you and am sorry for the inconvenience caused,

thanks
Robert

Beoordeeld met 5 van de 5 sterren

Ive been ordering from Farm direct for…

Ive been ordering from Farm direct for years now and I remain a customer as the quality of the produce is excellent and cant be found anywhere else.

5 juli 2026
Logo Farm Direct

Antwoord van Farm Direct

hi Melanie
thanks so much for your enduring support, it is hugely appreciated,
Robert

Beoordeeld met 5 van de 5 sterren

Great!

Great fruit and veg. Great ethos. Great service.

4 juli 2026
Logo Farm Direct

Antwoord van Farm Direct

hi Sally
thanks so much for finding and supporting us, it means everything to us,
Robert

Beoordeeld met 5 van de 5 sterren

always fresh produce and very good…

always fresh produce and very good value for money

4 juli 2026
Logo Farm Direct

Antwoord van Farm Direct

hi Marlene
thanks so much for finding and supporting us, we hugely appreciate it,
thanks
Robert

Beoordeeld met 5 van de 5 sterren

I use Farm direct regularly

I use Farm direct regularly the company provide delicious, quality farm fresh produce at a reasonable price. The communication is excellent and they really care about their customers.

2 juli 2026
Logo Farm Direct

Antwoord van Farm Direct

hi Elaina
thanks so much for your longstanding support, we are hugely grateful,
Robert

Beoordeeld met 5 van de 5 sterren

Great produce at a reasonable price

Great produce at a reasonable price. Deliveries always on schedule and easy to track. I use it every week.

25 juni 2026
Logo Farm Direct

Antwoord van Farm Direct

hi Adam,
thanks so much for your great support, we really appreciate it!
Robert

Beoordeeld met 4 van de 5 sterren

I like the produce

I like the produce - more flavour than what you get from the supermarket. And more variety of things like jams and chutneys.

Though I would appreciate fewer mistakes with my order.

29 juni 2026
Logo Farm Direct

Antwoord van Farm Direct

hi Kate
thanks so much for the positive and fair feedback - yes we do need to improve for sure,
thanks
Robert

Beoordeeld met 5 van de 5 sterren

Have used them for several years

Have used them for several years, they have a good range of UK produce with emphasis on seasonal and sustainable. They have cuts of meat not seen in the supermarket and from rare breed. The delivery is efficient and any problems or missing items have been dealt with promptly. We like the poultry, they do very big and tasty free range chickens and the seafood is good. There is a regular email about what is in season. Would definitely recommend.

29 juni 2026
Logo Farm Direct

Antwoord van Farm Direct

hi Nicola,
thanks so much for your positive feedback and longstanding support, it means everything to us!
Robert

Beoordeeld met 5 van de 5 sterren

Good variety of produce available

Good variety of produce available, good quality produce, Delivery time advised and courteous friendly delivery drivers.

19 juni 2026
Logo Farm Direct

Antwoord van Farm Direct

hi Sheila
thanks so much for the friendly feedback and longstanding support, it means everything to us!
Robert

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