Fastlane Autocare Reviews 

Absolute cowboys. I didn’t want my car taken to this garage however as I was being recovered by AA I had to use an approved garage (what they are approved in is a mystery). I needed quick repairs due to being self employed and relying on my car heavily. Technician rang with the issue, a snapped auxiliary belt and oil leak and they said they could have the work completed by end of the week. That was the first lie!! They only looked at it on the Friday!!! Quote sent over initial £35.00 plus £275.41 just to look at car! Agreed as I was desperate! Came back on the Monday work required auxiliary belt 87.50 but the recommended timing belt replacement. Clarified with AA who confirmed only recommended due to mileage. As garage never answer the phone. I have a record of 87 unanswered calls! Agreed to work as car was approaching 62,000 miles £711.76. We are now two weeks in!!! Called as week 4 was approaching for update car will be ready following Tuesday at the latest very annoyed but finally reaching the finish line. Tuesday come I receive a call from AA work is complete car is ready to collect! It was 4.30 so called garage 18 times to see if they would wait for me to arrive no response so I left it till following day! Call at 8am from clueless advisor at garage to say they needed a little longer for more checks (these were apparently already completed according to a report)! Agreed but asked for an update asap! Gets a text at 11am car is ready to collect ! Great make my way there to collect! Advisor on desk who had absolutely no idea what he was talking about asks am I recovering the car! Why would I need to do that? Apparently all of a sudden it needs a new engine ( in 5 weeks absolutely no mention of any engine issues) this is the engine that the garage removed from car to carry out investigation apparently m, but there was no issue at that time. A rude obnoxious gentleman comes to waiting area, claiming managerial status, if true I advise a simple customer service course because his manner and attitude was appalling! He couldn’t provide an explanation just continued to claim that’s how it arrived, which is utter nonsense as car was driven onto recovery truck! Asked AA to investigate, (don not ever purchase smart care) for two weeks they told me garage was at fault , garage agreed to refund work done (or not) and i need to pick up car! AA decide as I have a refund I should be happy, oh I’m ecstatic that a crappy garage hasn’t completed work but have destroyed my car!

It won’t be left there. If you value your car I would advise you avoid this place like the plague

Happy camper store/fastlane autocare (SAME BUSINESS - READ REVIEWS FOR BOTH) are charging through the roof for parts basic services. They consistently avoided answering questions about parts I would be receiving for electrics installation and when the parts eventually arrived and I checked the prices against the prices I could have paid directly from the manufacturer I realized Id been overcharged thousand's of pounds.

They lied consistently about which parts I would be getting and then when confronted about it they just said I've been charged accurately for what I received.

They charged me the following;

£440 for a Renogy BT2 which costs £40 from renogy
£1400 for a Renogy DC-DC charger which costs £300 from renogy
£240 each for solar panels which costs £160 from renogy
£180 for a battery box which was some cheap plywood boards stuck together
£2400 for battery which costs £1200 from fogstar

They do all business on the phone so there is no way to prove anything that they have said

They also stated I could keep all of the warranties for all the parts but later said that the warranty is only available through them (which I'm not sure will even be true if i was to need it)

Overall terrible experience. Its my own fault as I should have read reviews before going with them and not paid until I saw what was going to be installed. Hopefully you are reading this review and wont make the same mistake I did.

This is the worst car repair company I have ever come across in 50 years I gave them my classic car to repair they created jobs that were not nesassary they charged extortionate price once they had the car , they knew I had problems my sister had died my friend had died I had no time or inclination to do the repairs myself and they ripped me off I have reported them to trading standards plus HMRC but they do seem to care DO NOT USE AS THEY ROB EVERYONE I AM A VERIFIED USER ON TRUSTPILOT SO I AM REAL

I wish I had read reviews on Trust Pilot before using Fastlane as it appears others have had similar problems to my own!
I was recovered to Fastlane as they said they had specific Fiat software to identify and fix a gearbox problem.
They gave a quote for work of £1640 and requested 50% up front, they confirmed that a breakdown of costs would be emailed but I never received this until we spoke 11 days later. The initial work was expected to take 2-3 days and I would receive updates on progress. We didn’t not receive any calls and struggled to get through to them, when we did get through they said they would call back but did not do this until I chased up again.
On confirming they had completed the initial work they quoted £5800 to resolve the issue and then broke down costs for original work which included £270 for a courtesy car (this cost was never mentioned and see pics of courtesy car!)
It also included £450 for a service which I explained did not need doing as it had been done a week before!
I challenged their under hand and crafty pricing and went to recover my vehicle to move to a different garage.
On arrival they maintained that they had provided all coatings appropriately but two staff contradicted each other on what had been done.
During our disagreements I was called a ‘effing on head and effing bellend’
I decided to remove the vehicle myself and when asking for the keys was told ‘buy another one’
I fully intend to take tiOS matter further and share other comments regarding trading standards - I have made an initial enquiry for this.
Please read all Trustpilot reviews (they told me they don’t recognise trustpilot!)
If you do have work please get full quotation and breakdown before parting with any money.

Having an indication of a DPF problem on my vehicle, I took it to FastLane Autocare where they said that would carry out a diagnostic check for £135 (plus Vat).
After the diagnostic I was told that the DPF was blocked and the charge to remedy the problem by carrying out a Regen would be £820 (plus Vat). Both items payable up front.
Having had the car for a day and a half I telephoned the to check on progress and I was told that the work would involve something extra but it would be carried out at no further cost to myself. After another day and subsequent to frequent phone calls to check progress I was then told that the additional work which they had mentioned previously would incur a further charge of £720 (Plus Vat).
When I queried what this charge was for I was told that it was for cleaning the soot from the pipes which should have been done in the first tranche of work subsequent to the diagnostic. When I confronted them about the phone message that told me that there would be no extra charge incurred, they denied all knowledge of their undertaking.
Subsequent to this experience, I am taking my vehicle to a trusted garage to see if they can ascertain the veracity of what FastLane are claiming.
My feeling about this experience is that FastLane should be investigated by Trading Standards.
Having looked at reviews for customer satisfaction with FastLane I can see that they have a dreadful track record of rip off, evasion and obfuscation and I cannot understand how they are managing to stay in business.
I only wish that I had checked reviews before entrusting my vehicle to them but at the time they were the nearest garage to where I had indication of a problem

If you are like me and did not bother to check online reviews of Fastlane Autocare prior to using their service or considering ignoring the negative reviews because of the few good ones (likely fake), DON’T!!! This is a truly a SCAM company. The actual service is awful and customer service is horrendous as soon as they receive your money. They charged me £280 to inspect a car I was planning on buying. When I called to complain/follow-up on the horrible service they had charged me for they slammed the phone on my ears. The main issues in the service provided me are highlighted below.

- Firstly, the mechanic spent less than 25 minutes inspecting the vehicle making it impossible to have a thorough check on behalf of a supposedly valued customer.
- No diagnostic tools were used to inform the working condition of the vehicle. They claim on their website that they have the latest tools for this purpose which was not evident from the inspection.
- The so-called mechanic did not bother to drive the vehicle to understand the working condition and to make matters worse they lied in the report they provide claiming that it is a SORN vehicle. A quick google check of the registration would show that the vehicle has been taxed for a full year.
- They did not even bother to include pictures of the dashboard or anything and when they supposedly included pictures of a bumper damage it was not even an image of a car. No exaggeration, it was a picture of a ground in some garage.
- They claim to provide inspection data on >200+ components of a vehicle on their website only to provide me with a report of 45 points most of which are probably fabricated because the working order of some of the components marked passed cannot be properly assessed without driving the vehicle.
- I had to chase them for days for this report which was promised to be a 24hr turnover and only to receive no additional information than would have already received looking up the recent MOT report and visually inspecting the car myself. I feel scammed out of £280.
- They did not bother to give an overall assessment of the vehicle and whether it would be a good buy as a second-hand vehicle. Again, a stark contrast to the claims on their website about guiding potential vehicle buyers.
- In summary, they wasted a week of my time providing no additional valuable information on a vehicle I was planning to purchase, charged me an exorbitant price for a service that they had no interest in doing properly and therefore misled me through your website.
- Their work provided zero confidence in the state of the said vehicle and I had to abandon plans of buying the vehicle.
- I thought maybe I may just be that one unlucky customer to have received a suboptimal service from them only to find out online that the company is notorious for promising services they are either unable or uninterested in delivering, which is quite disappointing. I wish I had read the review online prior to going with Fastlane autocare company. If you are a smart to have been here before paying, avoid at all cost.

Fraudsters said they had a Mercedes star diagnostic machine then turned up and never had one still charged me, Fastlane to prison this company should be called.

Fastlane Autocare fitted an Autoterm diesel heater to my VW campervan in June-23 for £1600. It developed faults three times over 6 months and I returned it to them three times, each time taking a day of my time and a 40 mile drive each way. It became clear that as well as over charging me, they hadn't really got a clue about how to fit it properly. On the final occasion I took it in a fourth time, handed in the keys, went away for 2 h to wait while they looked at it, came back and was told "sorry the mechanics aren't in today"....a waste of a day and 80 mile round trip, and waited 2h up the road when they could have told me the mechanics weren't in when I arrived .... or at least phoned me. The staff promised to call me the next morning to send a mechanic to my house - I'm still waiting for that call 2 months later. I was asked to complain by email - I spent 1.5 h compiling the email, sent it and got no reply. I phoned up 3 days later to check if they had received the email, and was told yes it's been passed to the boss, Ben. 2 months later I'm still waiting for a reply from "Ben". Utter disregard for customers or even for fellow human beings. Mechanics aside, I still cannot believe how badly I was treated by these money grabbing thugs! I'd love to take them to court and get them closed down. They do not deserve 1 star !! PS. Planar Heaters/Autoterm at Overton, nr Wrexham have since fixed my heater and made it clear that the way it had been fitted by Fastlane was incompetent and they had overcharged me by £650 !!! Planar Heaters would have supplied and fitted the same heater (properly) for £950!! Prof Tim Stott, Snowdonia Outdoors

I am finding it difficult to even put in to words how actually despicable this 'garage' is. I will do an in depth review at another time, but in the meantime I am actually planning to take them to court, so if anyone else here would like to get involved also on a mass lawsuit then please do reach out to me! Currently £20k down and NO WORKING VEHICLE. Disgusting. DO NOT USE!!!!!!!!!!!!!

DO NOT USE THIS CRIMINAL OUTFIT. Due to work I was unable to carry out the repair to my vehicle myself and for time and convenience I got these cowboys to fit a new compressor. This job should of been done within 30 minutes of jacking it up, and cost around £500. They actively damaged components on the vehicle to bump up the price. I wish I would of read the reviews before handing over £3000 ransom for the car that was not fixed. They had it 9 days and I had to instruct there so called mechanics what the problem was after going in to there workshop and inspecting the car myself. The car was removed from them and the fault was found within 30 seconds and repaired in 5 minutes. This was due to damage they had caused and tried to fix the suspension air hose with insulation tape. The car was released and fit to drive in a very dangerous condition. DO NOT USE !!!

Would give minus stars if an option. First they came and gave a diagnosis costing £140 ..no diagnosis given, total money making scam, so they then took it to their garage of doom! The cars only issue was an air suspension problem

Repairs supposedly began..they kept finding more and more unnecessary faults and cranking the bill up ..

They wouldn't give updates, I had to contact them & was told on 4 separate occasions the car would be ready by COB so i had to travel there 4 times to collect the car, it was never ready when I arrived
I live in South Manchester so not around the corner, when asked why they said the car was ready they blamed me for having a faulty car...they are a garage supposedly trained to fix faults!. The staff are rude, incompetent and complete time wasters

The car was hijacked by them for 9 days ..they cost me money, time and effort coming out of work to collect my car and not being able to take it ..240 miles in total there and back!

I finally got my car back ..my bill/ransom money was £3000 and the car is still not fixed!!

I wish I had have read the reviews as looks like I'm in a long line of people that have been totally ripped off and messed around

Please take this as a warning DO NOT use this garage ...

100% STAY CLEAR got charged £942 for an ecu diagnostics on my vehicle, they had it for four weeks for me to find out they hadn’t done nothing with it. I’ve since Had it to another mechanic to confirm that the ECU has never been touched. I have now started legal Court proceedings against them

Do not use this dodgy garage!!!

Attention, all the people who suffered from dealing with this garage, please, file a full complaint with the TRADING STANDARDS! These Scammers must be shut down for good and all of us to be compensated. If they receive more complaints, this is very much possible!

They lie to their clients with the intention to pull out as much money as they can until we are not able to pay any longer.

I’ve had a brake fluid leak , brakes didn’t operate as required and had to top up the fluid everyday. Called AA to come and diagnose the problems and take me to the relevant garage for repairs.
AA patrol recorded leaking brake fluid from brake pipes and took me to Fastlane Autocare garage as they were registered with them. I was told you would be getting updates by text messages at all times and have never received any!

They have reported to AA that the brake cylinder needs to be replaced as they haven’t found any leaks. Charged almost £400 and then sent to AA another request to replace the ABS sensor saying this hasn’t fixed the problem. Quoted around £700-800 and as my warranty only covers £500 I was asked to confirm and pay the remaining amount. I immediately refused and reported to this garage and AA that the brake fluid leak from brake pipes had been initially diagnosed and accused of fraud.

I have collected my vehicle and took it to another garage which within 1 hour with me being there found the leak from the brake pipe and I have replaced those pipes for only £200 which fully resolved and fixed the fault!
They returned my vehicle with the driver’s mat dirty with foot marks as they don’t use any protective coverings and refused to clean it.
A very very dodgy fraudulent garage!!
I’m now starting an ombudsman claim with relation to this matter!!!

Stay away , you’ve been warned!!!

Within hours of my very honest review - suddenly there are really fabulous reviews ?????????
Please don't be sucked in

If there was a minus option other than a 1 star we would have chosen that one. PLEASE PLEASE PLEASE don't waste your money with this company. They have charged us pounds short of £600 for a diagnostic check ( we have the invoice). They have then quoted thousands for a new gear box. Is this because we have a personalised registration registration number? They then quoted us figures of thousands more for a new gearbox? . Fortunately we have now sought help from a reputable company. Please please seek other quotes...This is our opinion....but we have the invoice etc....

We have invoice evidence that
5th March 2024 'Invoice Standard Labour Gearbox Service - £595.00 Labour Total £675.00 VAT £135.00 Total including VAT £810.00

15th March 2024 (SAME VEHICLE) Diagnosis Gearbox £495.00 Total including VAT £594.00

Gearbox Diagnostics Same Vehicle £1414.00 ??

Charges us a fortune to just find out a problem we already knew! No communication whatsoever! Run by clowns and cowboys!! DO NOT USE THIS GARAGE!!!!

Right, i sent my moped here and i had to pay £750 up front to fix a fuel injector which for one is a rip off. then they never call you back or contact you in any way shape or form. the amount of times i rang up chasing the bike they always said a week until it was done and something else was wrong with it.

this then went on for a year and we just went and picked the bike up and got no refund at all.

absolutely horrendous company!

This garage is full of scammers, car went in Feb 2023 to have work done, asked for money upfront. We,ve had 12 months of lies and excuses, £3200 and still not got car back

UPDATE ON THIS COMPANY AVOID THEM ..THEY SAY THEIR PRINTER DOES NOT WORK AND THEY WILL EMAIL YOU WHAT THEY HAVE DONE TO YOUR CAR...LIES ALL LIES AS YOU NEVER GET AN EMAIL AND ITS NO USE RINGING THEM DONT WASTE YOUR ENERGY ..ALSO CHECK YOUR RECEIPT THE VAT SHOULD BE SHOWN SEPARATELY. BUT ITS NOT SO REPORT THEM TO THE VAT MAN & TRADING STANDARDS. THIS COMPANY SHOULD BE CLOSED DOWN..AS JUST LOOK AT ALL THE PREVIOUS REVIEWS. THE GUYS THAT WORK THERE SHOULD BE NAMED & SHAMED..DO NOT TOUCH THIS COMPANY IF YOU VALUE YOUR CAR OR WANT TO KEEP YOUR SANITY...MY CAR IS STILL NOT RIGHT..BUT I WILL BE TAKING IT TO A REPUTABLE GARAGE. ONE THAT IS HONEST & RELIABLE..

Avoid this company at all cost, we took our car here in March 23 with a knocking noise from the engine for investigation. As our car was a high performance car this investigation seemed to involve a member of staff miss treating and ragging the ar*e off it on a so called test drive (footage of which we recovered from the Dashcam before they took it down). we were told it needed a new timing chain, as the car had an extended warranty on it this work was authorised eventually by the warranty company once they were able to contact Fast lane as communication is not their strong point hence our car being stuck there for so long. The timing chain was replaced with an inferior after market part not a genuine manufacturer part like we were told it was, but this did not solve the problem, in fact it was just the start of our nightmare with this garage. They had the car in total for over 4 months during this time we were told (when they bothered to communicate with us and the warranty company) there was various problem after problem with various parts within the engine and it would need a full new engine which we did not believe as the car had very low mileage, we decided to take the car back into our possession and get it looked at elsewhere, we were eventually told it would have to be recovered as it should not be started or run. Very annoyed by now as the car was a runner when we took it there. On the day we was to recover the car we received a call telling us to hold off collection as the cars bodywork had now been damaged by a customer hitting it (which we did not believe more like they had done it themselves, no witnesses, no cctv, no idea) they said they would repair it which they ended up doing but very badly and poorly. We had had enough by now and was fuming. We eventually recovered the car to a new garage who stripped the engine down, found the real cause of the knocking noise and repaired it within a few weeks. It turned out everything fast lane told us was wrong with it was no where near what was actually wrong with it, they didn't have a clue.Fast lane charged us over £2000 to replace the timing chain which never needed doing in the first place (as the original one was examined by the new garage) and return our car to us in a much worse state than when we took it to them.We still need to get the bodywork sorted by a proper bodyshop and hope to get it done when the weather picks up in the spring. Apologies if this review seems long winded but just needed to get it out there as lots of other people have said that Fast Lane Autocare rip you off and have zero customer care. Do your homework and read all the reviews before trusting anyone with work you may need doing on anything.

Absolute shambles of a company, don't go anywhere near them unless you want to be ripped off and pay for something they don't do.