Fastway Couriers Reviews 

I’m very disappointed in this courier company my package has been in transit for the past 5 days the service is very slow

Horrible delivery service in Ireland. Lies that I was not home. Customer support that works two hours a day. Impossibility to contact anyone, constant lies. I was home and no one even showed up. Avoid this delivery service.

Yesterday got an email that courier attempted to deliver my parcel. Have no idea what kind of attempt he did, because I stayed at home whole day to get my package and nobody came. Today 29.11.2024 he knocked the door and left while I was running to the door and after for his van. He did not stop…I was running and waving to home behind the car. I am 9 months pregnant, that was so stressful for me, so now I can’t reach to the courier because I don’t have his number, I can’t contact to customer service because they don’t answer, how to get my parcel have no idea, but I will not leave this situation like that for sure. You made too much stress for me. Liars. No estimated times or contacts of this awful company…nowhere on the internet, how they still work have no idea

WORST WORST COMPANY
AVOID!!!!!!!!!!!!!
2 of my packages that contained christmas presents. One was a white fox hoodie worth €70, thrown over the fence into my dog!
Two separate occasions they have just thrown my packages into my dog.
Today it was a package with all of my family's Christmas jumpers.
If I could leave a voice note as a review it would be a very loooooong scream!!!!

The worst customer service imaginable from an Irish courier service.
They ignore your emails, no phone number available to contact.
My parcel is sitting in Hawkes bay Dublin since Nov 12th. No change in the tracking.

Scam…. Said my order delievered but never got it was told left in a safe place but I was home all day and no one called

Irelands most improved company in the past 4 years. It is difficult to explain how bad they used to be back then, a clear -1 on a +1 to 5 scale

Now the goods actually come to my door and the driver is rather civilised.

This company clearly doesn't care about their business, look at all bad reviews and comments on their social media, they leave nothing but a trail of unhappy customers, avoid using companies who deal with Fastway! Calling them dreadful and a bad service is a compliment, nothing but lies on their updates and no show with deliveries.

Terrible
Do yourself a favour and never order from any business that uses Fastway. There is no phone number, only a webchat. They have just joined the chat after a waiting time of 22 minutes, then ended the chat within seconds without even typing anything. They cannot be contacted at all.
Our order from the UK to Ireland went from "customs cleared" to "received by carrier" straight to "returned to sender". It was never out for delivery.
The Irish store we bought from are aware how bad Fastway are, but say they can't do anything about it.

Shockingly bad. This company has a culture of contempt for their customers and a policy of telling lies at every stage. They claim delivery when no courier came near my house, where I was present and working. Customer
Service (oxymoron) fail to respond to repeated messages and the online “live chat” do nothing. It is clear that the expensive coat I ordered has been taken. It was confirmed at the Kerry depot and then confirmed on the courier van. I will never again buy from any supplier that uses Fastway Couriers. It is beyond my comprehension that they retain any contracts. The only solace is reading all the other reviews that had the same negative experience of this company as I have had. Beware!

Wow

This is an efficient courier I have never had a problem since I was using it, they always on time the drivers are friendly I love it. For me they are the best.

Dread seeing that a company I have ordered from are using this courier. I ask them to leave it at my door (I'm in but disabled and take a few mins to get there) They deliver it to any random neighbour's door instead. We all have very large door numbers clearly visible. No other courier has this issue. Great if you want to go on a hunt down the street looking for your package.

No response from their online support ,no other way to call them. This must he the dumbest company ever. Any attempt to reach them has been no use...why are they still in business?

Fastway Ireland are an absolute joke. No reply from “Customer Care” (haha yeah right) 3 weeks later, can’t get through on the phone. 3 different requests to support and no replies. Driver marker my order as delivered. Absolute lies.

Never ever deliver our packages to the right house , always to an unoccupied neighbours house then I have to hunt it, worst customer service ever! Never a response !

My Ghd order shows delivered but our reception never received it. All other others with the same address details were delivered before. I am trying to reach to the courier but they made it impossible. Pls get back to me so I can share more details like tracking number etc

Terrible Courier, (irresponsible) waiting package to Company address, and not delivered, because company closed!! who deliver 18:30 evening when Company is Closed! Maybe next time you deliver 12:00 a night time, Start to thinking! Courier get package 9:00 a clock a morning and he have enough time to deliver until 17:00! All normals delivery companies, have delivery until 17:00 a clock independently you have home address or Company address!

Warning to never order from companies who use this courier service. My parcel was tracked as loaded to a container in Hawkes Bay depot on 6th October & no further movement since then, no replies to many emails. I honestly think they have lost or stolen the item which I paid alot of money for. It is shocking this company is legally allowed to operate in Ireland.

They tell me that they've attempted to deliver the parcel twice but video doorbell footage proves they never came to my house, and my address is correct on the site. Customer service is non-existent. I have sent customer service requests but I believe the email is dead as no one has ever replied to me. Not even the local depot will respond to an email. I wish I could give it 0 stars.

In good faith I booked a parcel through Fastway Couriers on 17th October 2024. Delivery time to be 4 business days. I received an email saying it would be collected on 18th October 2024. Parcel was not collected. No collection on the 19th or 20th October. I did receive an email saying rebook a pickup date. I finally received an email from a 'human' who was far from helpful and has now cancelled to booking. I will not use this organisation again. I should have used Australia Post in the first instance to guarantee delivery within 4 business days.