Fastway Couriers Reviews 

Not waste time my is house not arrive parcel not good report crime u fastway hours no call and answer

Dreadful service, no way of contacting them. Ordered from beauty bay and can't get a refund or my items from either beauty bay or fastway. Will never use either again

My 3rd bad experience with this shower of cowboys. Tracker said my parcel was delivered and signed for Oct16th even tho I hadn't received it.
Parcel was located today Oct 18th in a nearby unoccupied property. I cannot understand how this outfit is still in business.
Update. Fastway emailed me defending the method used. Obviously the signature on the tracker means nothing as I did not sign it or indeed have received nothing to sign.
The GPS was sent again showing the van outside my house and tracking the courier thro my front door and in to the kitchen. As the parcel turned up a few days later in an unoccupied house its difficult to believe the GPS tracker is even remotely accurate. A simple apology from Fastway would have satisfied me but obviously Fastway don't see the need for offering an apology for delivering to the wrong address

After giving previous 5 star review I feel this experience deserves sharing also. Have ordered a package from teemu that was lost by Fastway.teemu reordered and yet again no sign of it. Details on track say it's at the distribution centre for nearly 2 weeks. Use the online form last week for an update. Which you get a reply to say they will be in touch within 24 hours but a week and no reply. Teemu have refund the item again but I wanted the item in the first place that's why I ordered it.. will prob choose items that don't have Fastway as a courier form here on in

I already have and I got no reply, so what's the point.
Investigate what? Are you having a laugh. Why don't you just improve your service.
Unfortunately I was forced to use Fastway because Woodie's use them for deliveries, it certainly wouldn't have been my choice.
Hopefully more companies will stop using you until you get your act together.

Absolute awful delivery service! Parcel left on gate post for anyone to steal! The last time they delivered to 75miles away to a complete stranger. Words fail me!

Its a pity there is not a negative star above as this carrier does not even deserve a one star. I ordered a package from ASOS on Sunday and got the usual messages from Fastway letting me know when it is going to be delivered. Then I get a email package delivered and they have authority to leave as signature is not required. This authority certainly did not come from me. However, the package was not delivered. My address included the postal code so there is no excuse. However, they fail to respond to any attempts to contact them I just keeping getting the same message that they will respond within 24 hours and then nothing. This is not my first bad experience with this particular carrier. I am currently attempting to resolve this issue with ASOS. If a supplier is using Fastway as there delivery carrier I would think again before purchasing from them and use an alternative supplier who use one of the other reliable carriers in the country DPD for example

Worst customer service ever I have been waiting for my parcel 3days ago the worst ,I am so angry because the parcels are for my birthday .

Fastway lost two of my packages. Is terrible to receive an email that says my parcel has been delivered in a safe place and I have to disturb neighbours just to be sure that my parcel was lost... again! Very bad customer service as well, no phone numbers, just email. If you need something urgent, you can't trust fastway.

If only there was an option for no stars! Got an email advising a package was left in a 'safe place!' No parcel was left. I checked with neighbours etc to see if they got it & they didn't. When I contacted them they advised the driver left it at the house but I'd CCTV which showed they'd not been. They then said the driver left it at an incorrect address & I'd need to go to that house & get it myself!!! They advised the driver would call to me but as expected, they didn't.
The company I'd ordered from sent me a replacement item. I once again received an email advising the parcel was left in a 'safe place'. I was at home and again, no attempt of delivery was made! I contacted to advise same & again was told the driver would follow up. The next day a lady called to our house with a package asking was it mine! She'd found it in a Bush in the estate nowhere near my house. Only for she was honest, I'd once again not have gotten the package. I've made numerous attempts to get Fastway to contact me but I'm being fobbed off by the same answer that the driver will check! I've logged an official complaint but am still waiting for a reply which I doubt very much is going to happen.

Hello again !!!!

1. My parcel have been delivery at 09:28 pm!
2. Your courier stole my bra!!!! Bald and fat courier.
He gave me parcel and I closed the door. When I looked bag was empty and was payment!!!! Empty !!! When I has opened door he is gone! What are f*??? Second time your courier stole my order!!!!! Now, I’m waiting other one order, and what’s next situation???

Mailed at 07:30 on a Monday morning when I was already at work on a very busy day. They attempted to deliver three hours later - I was unawares and at work. They rang to ask for my work address which I said I would check if it is my employer would accept delivery of personal packages. They would not. I messaged the courier saying unfortunately they would not and that we should arrange for a delivery to my home address as originally requested. The courier now has said there is a technical issue with the delivery and that j should pick it up at the depot which would cost me 10 euros in fuel and a morning off as I would need to do this during working hours. I ask you...what is the point of a courier in that case.

Fastway has changed names and now offers worst service as Amarex (At least in Toowoomba)
Disgusting service and incompetent management

Got 2 emails in a row within a minute advising to be delivered and attempted to deliver. No knock on the door at all as per my RING doorbell.

Useless company

if i could give zero stars i would, most unreliable couriers ever always either delayed up to a week due to ‘misdirected’ parcels, or they just throw your package somewhere random and mark as delivered without as much as knocking a door or ringing a doorbell. utterly useless, any time i pay extra for faster delivery they are somehow extra slow or delayed or some other excuse

Fastaway, delivered on time.

Waiting nearly two weeks on a parcel. Apparently it was delivered last week and left in a safe place. No idea why as we were all in the house. I can’t find it at all. I’ve checked with neighbours and check cameras. Fastway did not approach my house at time of alleged delivery. The contents were a birthday present for my daughter. I will not be using any company that uses Fastway for delivery. To be honest it doesn’t even deserve 1 star

I would like to thank AJ from Fastways Stanthorpe Qld for the extra help he extended to a medical parcel MIA for my father. Although it wasn't his delivery he went that extra mile to help locate it and advise of it's delivery time. Thank you AJ appreciate the time and effort you put into helping us out.

How is this company still in business? It is the only company I have issues with receiving my parcels.
I had a parcel due to arrive 2 days ago which hasn't been updated in the system in 4 days.
I got onto customer service and when I expressed my frustration the chat agent left the chat.
Great customer service.
If a company sends out by fastway don't shop there

Worst customer service ever... my parcell got "lost" somehow.. appears delivered but the security camera shows hoe the driver leave with my package... customer service ( Andrea Hartley) is rude , not helping and speaking very bad with customers .