I’m very happy with the service I received. The process was quick and straightforward, and the staff were friendly, helpful, and professional. Everything was explained clearly, and I felt well looked... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Although First Alternative were the cheapest on offer it was still very expensive for a very experienced driver. I find it grossly unfair that my 13yrs no claims bonus earned as a professional driver... Toon meer
Bedrijf heeft geantwoord
I has never heard of First Alternative but as they were 5star rated by Defacto I thought I would try them. I was not disappointed !! . Easy to arrange cover and had everything sorted quickly and easil... Toon meer
Bedrijf heeft geantwoord
Price was good and the website pretty straightforward once I found I had to keep scrolling down on Review prior to Pay. The prompts for additional cover were useful.
Bedrijfsgegevens
Geschreven door het bedrijf
First Alternative provides 5 Star Defaqto rated car and multicar insurance with a range of benefits and optional extras. Find out more and get a quote!
Contactgegevens
Reigate, Verenigd Koninkrijk
- www.firstalternative.com
4,6
Uitstekend
3K reviews
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Antwoord van First Alternative
Thank you for your review - we really appreciate it.
I’m only with the company a few days…
I’m only with the company a few days but the response from the company been great and I got more of a package deal with this company which I’m pleased about. So good news just now.
7 oktober 2026
Antwoord van First Alternative
Thank you so much for the lovely review and welcome to First Alternative! 😊
Antwoord van First Alternative
Thank you for the feedback.
I'm very happy I choose Frist…
I'm very happy I choose Frist Alternative it was much cheaper than my old insurance plus I got full cover on the RAC and still £30 pound cheaper a month which help me so much im very happy and was so easy online 😊
6 oktober 2026
Antwoord van First Alternative
We are pleased to hear this, thank you for the kind review.
Happy with service
My insurance was set to renew at an extortionate rate. First alternative offered a great price and it was easy to set up with them.
6 oktober 2026
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Very easy transaction and great prices.
Very easy transaction and great prices.
No problems here
6 oktober 2026
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Couldn't disable auto renewal without…
Couldn't disable auto renewal without going onto the chat service. I NEVER enable auto renewal as you can normally get it cheaper by searching. I NEVER just take a renewal quote unless it IS the cheapest
6 oktober 2026
Antwoord van First Alternative
We're sorry to hear this, and we appreciate you taking the time to leave us feedback. You can contact us via phone or web chat through the 'Need Help' section of our website, where an advisor can assist with removing this from your policy if still required. Alternatively, you can make this change yourself through your online portal.
Thank you for the review.
Straight forward online purchase of car…
Straight forward online purchase of car insurance… we highly recommend.
6 oktober 2026
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Antwoord van First Alternative
Thank you very much for the review, we appreciate the feedback!
Antwoord van First Alternative
Thank you for the feedback.
Horid and Stressful
First Alternative are an absolute nightmare to deal with,
My car was repaired by Halo badly and the damage to the suspension completely ignored rendering the car unusable for half a year,
I CAN NOT ADVISE YOU MORE STRONGLY TO USE ANY OTHER COMPANY.
5 oktober 2026
Review zonder uitnodiging
Antwoord van First Alternative
We’re sorry to hear this. We kindly ask, that you forward your review and policy details to us at, trustpilot.feedback@esure.com and we can look to assist you further.
Thank you for taking the time to leave us feedback.
Antwoord van First Alternative
Thank you for the feedback.
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Although First Alternative were the…
Although First Alternative were the cheapest on offer it was still very expensive for a very experienced driver. I find it grossly unfair that my 13yrs no claims bonus earned as a professional driver driving 28k+ miles per year cannot be used when purchasing private insurance at retirement. Particularly as I'd now need to have a very busy week in order to drive 50 miles.
22 september 2026
Antwoord van First Alternative
We are sorry that this has been your experience, and we value the time you have taken to provide us with feedback.
We appreciate your review.
My experience with First Alternative…
My experience with First Alternative was easy to follow and the price very reasonable
4 oktober 2026
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Terrible claims department I had a…
Terrible claims department I had a small prang 50/50 fault they paid out to the other party before even talking to me I had door bell video proof but was told the claim had been settled there was no damage to my car at all and a small dent on the other car but their attitude was disgusting i thought theyd act for me not the other party I lost my no claims bonus aswell its cheap for a reason Terrible customer service avoid at all cost
30 juni 2026
Review zonder uitnodiging
Antwoord van First Alternative
We’re disappointed to hear this is how you’ve been left feeling. We suggest sending your review and policy information to us at trustpilot.feedback@esure.com along with your review and we can escalate this with the relevant team.
Antwoord van First Alternative
Thank you for the feedback.
Antwoord van First Alternative
Thank you for the feedback.
I has never heard of First Alternative…
I has never heard of First Alternative but as they were 5star rated by Defacto I thought I would try them. I was not disappointed !! . Easy to arrange cover and had everything sorted quickly and easily. I would recommend them unreservedly.
12 augustus 2026
Review zonder uitnodiging
Antwoord van First Alternative
Thank you very much for the review, we appreciate the feedback!
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