I’m very happy with the service I received. The process was quick and straightforward, and the staff were friendly, helpful, and professional. Everything was explained clearly, and I felt well looked... Toon meer
Bedrijf heeft geantwoord
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I has never heard of First Alternative but as they were 5star rated by Defacto I thought I would try them. I was not disappointed !! . Easy to arrange cover and had everything sorted quickly and easil... Toon meer
Bedrijf heeft geantwoord
Price was good and the website pretty straightforward once I found I had to keep scrolling down on Review prior to Pay. The prompts for additional cover were useful.
Best quote given for my car insurance. I even added some extra protection to my policy which still made it cheaper than my last insurance policy. It covers all my needs and was so simple to set up. Fo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
First Alternative provides 5 Star Defaqto rated car and multicar insurance with a range of benefits and optional extras. Find out more and get a quote!
Contactgegevens
Reigate, Verenigd Koninkrijk
- www.firstalternative.com
4,6
Uitstekend
3K reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great easy and price was better than…
Great easy and price was better than all others
27 september 2026
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Very bad service
"The government should reconsider giving licences to insurance companies that provide this level of service. This is the second time I've called customer service and I've wasted a lot of time in an endless process just to reach someone. I was told a document would be emailed immediately, but I never received it." Then you can add "When I called back, I went through the same long process again, and the call ended because the person said they couldn't hear me." And finally, "In my experience, there's no proper customer service or respect for customers. It's extremely frustrating and unacceptable."
30 september 2026
Review zonder uitnodiging
Antwoord van First Alternative
We’re sorry to hear this. We kindly ask, that you forward your review and policy details to us at, trustpilot.feedback@esure.com and we can assist you further.
Thank you for taking the time to leave us feedback.
I chose First Alternative because they… are extremely competitive and have an early navigable website
I choose First Alternative because they had the most competitive price and the best policy for my car. There were lots of things included in the price that would normally be an additional charge with their competitors. Also the process from start to finish was incredible simple.
30 september 2026
Antwoord van First Alternative
We are pleased to hear this, thank you for the kind review.
Everything was very clear and easy to…
Everything was very clear and easy to navigate.. shopping for car insurance is a nightmare.. but you made it stressfree
29 september 2026
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Breakdown Recovery Refusal
This company refused to help me when my car broke down. On live chat they lied and said RAC does not do their recovery, which on their website, it stated they do.
I had to pay and source my own recovery during a traumatic car break down. I am not chasing reimbursement.
Poor customer service with unprofessional communication and grammar errors. There is no one to call.
29 september 2026
Review zonder uitnodiging
Antwoord van First Alternative
We’re sorry to hear this. We kindly ask, that you forward your review and policy details to us at, trustpilot.feedback@esure.com and we can assist you further.
Thank you for taking the time to leave us feedback.
Easy to navigate
Was easy to do… Selected what extra cover I needed for my insurance, well priced, policy confirmed and emailed within minutes.
Clear and simple
29 september 2026
Antwoord van First Alternative
Thank you very much for the review, we appreciate the feedback!
Very fast,got everything that I needed…
Very fast,got everything that I needed in a short period, easy to use and clever good swrvice
29 september 2026
Antwoord van First Alternative
Thank you very much for the review, we appreciate the feedback!
So easy to use site and of course great…
So easy to use site and of course great savings on my car insurance
29 september 2026
Antwoord van First Alternative
Thank you for taking the time to leave us a review.
Wish I warned so please be warned!!!
Found them on price comparison website. Cheap and has 5 star Defaqto ratings. Also “seems” to have high ratings here in Trustpilot. Well, what a bit mistake I made. Never realised defaqto does not rate customer service satisfaction. And the many positive reviews on here must be made by the same AI bots that you will be dealing with online. A simple question took over 45mins for the online assistance to respond. It’s like they are dealing with 100s of customers all at the same time. Can’t add additional temp driver if I have hurt myself and needed someone to drive my car.
29 september 2026
Review zonder uitnodiging
Antwoord van First Alternative
We’re sorry to hear this and we appreciate you taking the time to leave us feedback.
You can call or chat with us via the 'Need Help' option on our website to make amendments, unfortunately we don't offer temporary additional drivers however we can quote on a permanent basis. Thank you for the review.
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Very fast no complications and the…
Very fast no complications and the insurance quote was really cheap and very competitive 5 stars
28 september 2026
Antwoord van First Alternative
Thank you very much for the review, we appreciate the feedback!
Good competitive price
The price lowest on compare pricing,no hassle on filling out form
28 september 2026
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Really easy an straight forward website…
Really easy an straight forward website an really happy with my wuote
28 september 2026
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Simple quote system and by far the best…
Simple quote system and by far the best price.
28 september 2026
Antwoord van First Alternative
Thank you for taking the time to leave us a review.
Great policy at the most competitive…HAPPY!
Great policy at the most competitive price. Very pleased with the ease of applying online, everything just worked . Good stuff. I have been driving since I was 17 and am now 63 , never had a claim in that time so I think I am good value too.
19 september 2026
Antwoord van First Alternative
We are pleased to hear this, thank you for the kind review.
Antwoord van First Alternative
Thank you for taking the time to leave us a review.
Great service
Great service, competitive price and easy to get a quote on the website .
21 september 2026
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Antwoord van First Alternative
Thank you for your review - we really appreciate it.
Antwoord van First Alternative
Thank you for the feedback.
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