FirstPort Reviews 

Sandie is friendly and approachable and always does her best to provide the relevant information or resolve any issues I may have.

Mohammed Yusuf solved my login problem two days after I had It. Thanks

Our Development manager is just perfect and irreplaceable.

Five stars for Muhammed, he was very helpful and resolved my issues.

I owned a flat in Cheltenham that was managed by FirstPort. During the process of selling the flat, they were the direct cause of SEVERE delays in the conveyancing of the property. Poor communication, zero cooperation with solicitors resulting in unnecessarily dragging out the transaction an additional 2 months and additional legal fees. Our selling agent confirmed that they have routinely caused problems with other transactions. The bottleneck they caused is shameful.

Following on from my last review of First Port, they raised a case said they would get back to me within 5 days, guess what, no contact, now 10 days. This is a company that tells you what you want to hear, then slinks off into the dark. Have now had to instruct a solicitor and contact the ombudsman. All their emails are now with both parties. Remember and be warned this is a company whose own federation suspended them.

Brilliant manager with excellent interpersonal skills. Always approachable and dependable.
Annie and Brian

Jenny provides excellent communication about the site and what is happening including newsletters and meetings.
She is always very approachable, always willing to help often going out of her way to help residents.

The best manageress we have had.
Works tirelessly working more than her allotted hours
Has a cheerful pleasant approach even during trying tasks

We visited a relative who lives at Highview Court and is happy there. She thinks Natalie is a good manager. My only criticism is the lack of concern shown for a resident at lunch who did not have a place setting, was very immobile and was given little help.

On several occasions over the past few months there has been staffing issues ( lack of staff) and cooking equipment problems ( lack of power ) Natalie has always stepped up to the challenge, changed rota's and made quick decisions to ensure meals were always served and washing collected , etc.

Engaged with them for a
Conveyancing information sheet which is mandatory to complete a transfer of equity and remortgage that is in an onward chain. Told of their 10 working day policy to provide the pack/sheet and advised not to chase. 13 working days later, advised sheet has not been sent and it will be expedited and expect another 3-5 working days.
No acknowledgment that missed deadlines are now risking a collapse of chain.
No accountability to expedite an already missed deadline or effort to rectify a breakdown in efforts that has severe consequences.
Given the gravity of context that this information is required, it’s been disappointing and unduly stressful to deal with a team who take a very relaxed view on missing a deadline that has a crucial role in a successful onward purchase.
Cas ref
SR01247436 Should anyone be in a position to release this information via email that confounds logic to need to take another 3-5 days to send.

Spoke to Kane regarding access to the portal so I can manage my Mother in laws account. After security checks Kane was able to expedite this in a quick, friendly and professional manner. I was really pleased he was able to help and to do it so quickly

If you need to speak to anyone then best get Kane, he's spot on

Waiting on an Information sheet that has delayed a simple remortgage and transfer of equity to near collapse. Timelines missed and a very relaxed policy of simply adding additional days to response times, despite missing their own imposed turnaround times throughout which you cannot chase. No accountability for poor service given the serious consequences of a collapsed chain waiting on forms to be emailed that are already overdue. No escalation policy or expedition steps taken into account given the situation. Case Cas ref
SR01247436. Outrageous given the costs involved in providing these packs.

Both our managers left giving 3 months notice. Head office didn’t even bother to interview for new staff until one week before the first left. We have been left with no management except for a relief who thinks her job is to just be here. There are people here with dementia who will be traumatised by a stranger knocking on their door. We pay their wages. Where’s that money going to in the interim. We are disgusted by the way this changeover has been handled.

Terrible management company. Communication is poor, there are constant delays, and no one takes responsibility. I had to spend months chasing updates after a water leak damaged my flat.
Service charges keep increasing with very little transparency about what leaseholders are actually paying for. Instead of helping residents, FirstPort makes every issue far more stressful than it needs to be.
I would not recommend FirstPort.

I called FirstPort to ask some questions regarding my late dad’s bungalow. Stephanie the customer service agent was really polite, kind and extremely helpful.
She emailed me back with all the answers to my questions in much detail.
I am very grateful to Stephanie (Banfield) for her professional customer service.
Thank you FirstPort for your service.

Our property manager, David, at Irvine Court is always quick to respond to emails or calls and is thorough in setting up any necessary repairs and cleaning issues in the building. He is easy and pleasant to work with and takes the concerns of residents seriously.

I have been here nearly 3 years and Haylea the manager is always very helpful, and caring for everybody here,Joe Hague.

Our manager takes a pride in the interior and exterior of the building. She is conscientious and hard working. Approachable and tries to find a positive outcome when dealing with issues raised by leaseholders.