FirstPort Reviews 

Extremely poor service, no transparency, and no accountability - would rate 0 stars if it was possible.

Unsurprisingly, we’ve received yet another increase to our service charge. The letter we received cites reasons such as “major works”, “window cleaning contract” and “improved technology”, yet provides absolutely no further detail or breakdown of the projected works and associated costs.

I emailed Danniella Freemantle, the property manager, using the email address specifically provided in the letter for residents’ queries, requesting a full breakdown of the proposed works and costs. Four weeks later, my questions remain completely unanswered. My original email was sent on 21/09, and despite sending numerous follow-up emails, I have received neither an acknowledgement nor a meaningful response.

I then resorted to raising the issue through the customer service portal, only to be told by a member of the customer service team that they didn’t have the answers either. So, the property manager doesn’t respond, customer services cannot provide any information, and residents are left completely in the dark about why they are being charged more money.

How can a company justify increasing service charges without providing residents with a clear breakdown of what those charges are for? The complete lack of transparency, communication and accountability is frankly unacceptable. Residents deserve to understand what they are paying for, particularly when the costs continue to rise.

AVOID, AVOID, AVOID. If you are considering buying or renting a property managed by this company, I would strongly urge you to think twice. You pay excessive service charges and, in return, receive an appalling level of service and virtually non-existent customer support.

Based on my experience, this company has demonstrated a complete disregard for residents’ reasonable queries and concerns. The issue isn’t simply the increase in cost; it’s the total failure to explain it or even acknowledge requests for information. Absolutely appalling.

Called on Friday, had a long wait to get through and got cut off once so had to redial! spoke with a lady who assured me she had resolved the issue and I would receive and email. No email so called again on Monday morning and spoke with Kane, within less than 10 minutes he had resolved the issue, provided me with access to MyHome portal and linked two accounts so I could access everything I needed.

We have the best manager we could possibly have she looks after the building very well and she looks after the residents to the best of her ability always helping you if you have a problem as she helped me with my tax return as I don't do the Internet she is always happy and smiling and greets people who come to the court very warmly and we never want to lose her

FirstPort (UK) Gareth Cayford Keith Scott and Martin Douglas King VR MBA ATPI.

I am writing to formally express my serious concern and dissatisfaction regarding the ongoing water ingress issue affecting the roof and rooms at my son's property, which was first reported in February 2026 and remains unresolved to this day.

The handling of this matter has been wholly unacceptable, despite the significant period that has elapsed, no meaningful repairs have been undertaken and there appears to be a complete lack of ownership, accountability, and urgency from those responsible for addressing this issue. Repeated reports and requests for action have failed to result in a permanent solution, leaving the property exposed to continued deterioration and increasing risk.

This is not a minor maintenance concern, the continued presence of water entering the building presents a serious health and safety hazard, particularly where electrical systems may be affected. It is well understood that water and electricity create a potentially dangerous combination, significantly increasing the risk of electrical failure, fire, injury, or worse. In addition, the prolonged deterioration of the roof structure raises legitimate concerns regarding the potential for structural failure or collapse.

I must emphasise that your senior leadership team should be fully aware of the seriousness of this situation. Where known safety risks are allowed to persist without appropriate action, organisations and their officers may be exposed to significant legal and regulatory consequences. Should a fire, structural collapse, or other serious incident occur as a result of the failure to address this long-standing defect, questions will inevitably be asked regarding the decisions made, the delays incurred, and the individuals responsible for allowing the risk to remain unmanaged.

It is deeply concerning that after several months there is still no evidence of effective ownership of this issue, no clear remediation plan, and no definitive timeline for repair. This level of inaction is unacceptable given the potential consequences, I therefore require an immediate response confirming:
• Who has overall responsibility for resolving this matter.
• What actions have been taken since the issue was first reported in February 2026.
• Why repairs have not yet been completed.
• The specific measures currently in place to mitigate the risk to occupants and the property.
• A firm and binding timetable for the completion of all necessary repairs.

Given the seriousness of the risks involved, I expect this matter to be treated with the highest priority and for immediate corrective action to be taken.

Zac was very helpful at sorting out the payment querie

I reside at HOMEROSE HOUSE southsea, I have lived here for 16yrs quite happily up until the last few months when once again we are without a full time manager and so things take a long time to get resolved.
This is supposed to be independent living,not anymore as we are getting more and more disabled persons moving in that are unable to leave their flat,a Russian lady that is unable to communicate with anyone,a problem has just arisen where someone is putting soiled clothing in a washing machine which is disgusting.
3 weeks ago we informed a manager that 1 out of 3 dryers was not working since then another dryer will not dry towels and the last one is intermittent, nothing has been done.
The joints in the wallpaper on the ground floor are all coming away from the wall and we are well over our date for re dec of the interior.
The refuse room is being used as a dumping room for all matter of items no one takes any notice of requests to flatten cardboard boxes they just leave them after removing the address label. Residents are getting very disheartened with the way we are having to live the last few months and its only since an influx of new residents.

Our manager, Sandie, is doing an excellent job for us. She has been with us for several months now and has settled in extremely well, including dealing in a calm and business-like way with a few unexpected problems, notably the car park barrier, the water leaks caused by a contractor’s careless work, and the termination of an unsatisfactory gardening contract in favour of a better one.

Horrible company!

Kane was very helpful. Very efficient and excellent customer service. Thank you.

I spoke to Wendy Barker and she was very friendly and extremely helpful.
For someone like me who finds coping with figures and finances very difficult, l am hugely grateful.
Many thanks
Kind regards
Penny Mason 🙂

I’ve always had a good experience. Olamide is a really useful hand and he is always happy to assist, super helpful and polite.

Olamide is always helpful with every query I have. Really easy to work with the team.

I would like to give a huge shoutout to Olamide and Qudus, the concierge team at Three Waters. They are absolutely fantastic at what they do! Whenever I need help, they are always extremely patient and responsible. Whether it's handling packages, answering questions, or dealing with daily requests, they never rush and always make sure everything is sorted out perfectly. They are reliable, professional, and always greet residents with a smile. Having them at the front desk truly gives me peace of mind. Thank you both for your outstanding service!

House manager has been very responsive to any problems that have arisen.

*AVOID THIS BUSINESS*

My advice to anyone considering buying or renting a property managed by FirstPort is simple: don't.

A close relative purchased a property several years ago and experienced nothing but problems from the day they moved in until the day they sold it earlier this year.

During the final year of ownership, my relative suffered several serious health issues and was admitted to hospital on multiple occasions, at times in a critical condition. Despite FirstPort being made aware of these circumstances, they continued to pursue outstanding charges, sending repeated demands and threatening legal action. As my relative was hospitalised for extended periods and unable to manage their affairs, these communications placed additional and unnecessary stress on both them and the wider family, who were largely unaware of the situation.

Having become heavily involved in resolving a number of issues towards the end, it became clear to me that FirstPort showed little regard for the wellbeing of residents or the condition of the properties they manage. My experience was that their primary focus appeared to be on levying additional charges wherever possible and issuing legal threats, rather than engaging constructively with residents to resolve matters through simple communication and reasonable discussion.

The family has already raised concerns with the relevant Ombudsman and our local MP, and we await the outcome of these investigations with interest.

(I would also like to add that the Warden who allegedly looked after the properties was lazy, unsympathetic and lacked any knowledge at all reference the important responsibilities at the complex where my relative lived)

Based on our experience, I would strongly advise anyone considering a property managed by FirstPort to carry out thorough research before making any commitment.

Settled in well , friendly ,approachable

2024. House sold. One bedroom flat purchased at Colonel Stevens Court in Eastbourne, midway between seafront and town centre.
Complete refurb on flat, new furniture and still money left over for holidays, including a cruise.
Independent living with “pull-cords” for my safety and help if required! SAFETY!
THE best move I have ever made.
NO PROBLEMS WHATSOEVER, just a few normal hiccups that happen in any business or maintenance procedures.
Location is a dream! The property management staff are incredible; considerate, helpful, tolerant.

Tracey does an excellent job.
Always responsive and polite to requests

Tracy is a wonderful person, always smiling and friendly, always has time for a chat.
Always on top of any issues, and goes up and beyond to help.
A great assest to our residence.

our manager is good but Firstport are unhelpful during out of hours