Darren and the man who helped him were so polite and laid down carpet and door covering before entering the flat. They assembled the table and put into the exact position I wanted. Thank you gents it’... Toon meer
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Fishpools is our go to place for furniture and soft furnishings? The range is extraordinary! And for this Waltham Crosser , it cannot be beaten! It is clear to see why this family run business has bee... Toon meer
Bedrijf heeft geantwoord
As usual with Fishpools delivery was excellent. 2 hour window for delivery was sent the day before. Delivery team called to say they were on their way-with ETA-which was accurate, Two very profes... Toon meer
Bedrijf heeft geantwoord
Visited the store today and met 2 lovely ladies who worked in the store Jenny and Marg. Absolutely exceptional customer service from them both , they were so helpful and spent lots of time with me hel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fishpools
Geschreven door het bedrijf
Fishpools furniture store in Waltham Cross is one of the largest quality furniture shops in South East England serving Hertfordshire, Essex and London.
With an established heritage dating back to 1899 and years’ worth of expertise and knowledge behind us, we are proud of our reputation for great products, incredible value and first-class service.
CUSTOMER FIRST
Our shopkeeper roots mean we always put the customer first. We pride ourselves on our commitment to outstanding service - it’s what has earnt us hundreds of excellent customer reviews.
INSPIRING SHOWROOM
Our inspirational showroom in Waltham Cross is home to stunning displays showcasing our extensive product ranges. Visit us to browse in store and you will receive a warm welcome from our knowledgeable staff who will gladly take you through our beautifully styled and curated room sets.
ON-TREND PRODUCTS
Our buyers travel across the globe to bring you the latest products for your home. We focus on the newest interior trends to ensure you will always find inspiration for every room, both in store and online. From statement furniture pieces to the perfect accessories and finishing touches, we’ve got everything you need to make your house a home.
Contactgegevens
115 High Street, EN8 7AL, Waltham Cross, Verenigd Koninkrijk
- 01992 636465
- info@fishpools.co.uk
- www.fishpools.co.uk
4,8
Uitstekend
8K reviews
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Reageert doorgaans binnen 48 uur
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Extremely rude customer service - POOR
Extremely rude customer service. Asking for assistance with a preferred courier to send back a rug and was sent 2 abrupt and snotty emails.
Product also didn’t arrive on time and was left, without my permission in the porch.
1 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for taking the time to leave a review.
Unfortunately, we have been unable to identify your order or customer record from the information provided, and we have not received any further details that would allow us to investigate your concerns.
We would be very happy to look into this for you. Please contact our Customer Services team directly with your order number and contact details so that we can identify your purchase and investigate further.
Kind regards,
Fishpools
The delivery drivers were promp
The delivery drivers were promp, polite, and very professional, covering the carpet and the front door to protect it.
Very pleased.
4 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that our delivery team were prompt, polite and professional throughout. It’s great to know they took extra care to protect your home by covering the carpets and front door during the delivery.
We’ll be sure to pass your kind comments on to the team. Thank you for choosing Fishpools.
Kind regards,
Fishpools
For the first time in my life I am…
For the first time in my life I am really disappointed.
I have always given positive feedback when ever its due, but in this case I will make an exception.
What started out as a pleasant experience has turn into a painful, deceitful and obfuscated experience, turning this company into something it should not be....
definitely not Harrods !
Extremely
Unhappy !
4 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that your experience has not met your expectations. We would appreciate the opportunity to look into your concerns further and help resolve the matter.
Please contact our Customer Services team with your order details so that we can investigate and assist you further.
Kind regards,
Fishpools
I don't think this store is good…
I don't think this store is good anymore, we bought a carpet, but it turned out to be too small for us, we didn't use it, a day later we decided to visit the dealer and change it, to which we received a negative No, we can't do it, they said in a very rude way, and we are their respected customers and have bought a lot of furniture from them, it used to be a good store but definitely not now(
16 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for taking the time to leave a review.
Unfortunately, we have been unable to identify your order or customer record from the information provided, and we have not received any further details that would allow us to investigate your concerns.
We would be very happy to look into this for you. Please contact our Customer Services team directly with your order number and contact details so that we can identify your purchase and investigate further.
Kind regards,
Fishpools
The salesperson was very helpful and…
The salesperson was very helpful and polite
4 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our salesperson was helpful and polite, and that you had a positive experience with us.
Thank you for choosing Fishpools. We hope to welcome you back again soon.
Kind regards,
Fishpools
Excellent Service and Choice
Excellent, helpful and friendly service from David Short. He was knowledgeable about the furniture and what we might need to know about it.
The shop of course has a great selection of high quality and stylish furniture beautifully laid out.
Other staff were friendly whilst dealing with their areas.
Delivery was organised quickly too.
4 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that David Short provided such helpful and friendly service, and that his knowledge helped you make an informed choice. We’ll be sure to pass your kind comments on to David.
It’s also lovely to hear that you enjoyed our selection of furniture, the showroom displays and the friendly service from the wider team, as well as a quick and efficient delivery arrangement.
Thank you for choosing Fishpools. We hope you enjoy your new furniture!
Kind regards,
Fishpools
Good communication
Good communication, friendly and helpful driver.
4 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that you were kept well informed and that our delivery driver was friendly and helpful throughout.
Thank you for choosing Fishpools. We really appreciate your feedback.
Kind regards,
Fishpools
They sent the wrong unit and wouldn't…
They sent the wrong unit and wouldn't take it back, out of 3 units 2 was right one was the wrong size, they said i had to call the shop to arrange return.
I don't understand why they couldn't just leave it on the lorry and take it back
4 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
We’re sorry to hear about the issue with your order. We’ve passed the details on to our Customer Service team, who will look into what has happened and be in touch to get this rearranged for you as soon as possible. We apologise for the inconvenience caused.
The delivery was notified on time
The delivery was notified on time, very helpful and friendly guys who fitted covers in the house to move items in and removed all packages being clean and thorough. Perfect
4 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Thank you for your review, we hope to see you shop with us again soon.
Antwoord van Fishpools
Thank you for your review, we hope to see you shop with us again soon.
Just went looking for a love chair for…
Just went looking for a love chair for our kitchen diner found one at a reasonable price was helped by Tony Bruce who couldn’t have been more helpfull and polite and patient with us great help will definitely be going back if we need any more furniture
3 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Thank you for your review, we hope to see you shop with us again soon.
Excellent service.
The delivery team were polite and efficient, taking care to protect flooring, etc. as they bought the furniture in and took it upstairs.
The furniture was delivered on the date arranged. I received a text giving me the time slot for delivery a day in advance. On the day, I received an update by text and a phone call before the delivery to let me know it was arriving in half an hour approximately. Excellent service. Thank you.
3 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Thank you for your review, we hope to see you shop with us again soon.
All of the staff were very polite and…
All of the staff were very polite and friendly. Paul Nicola was extremely helpful moving furniture around for me to try as I was recovering from a ruptured achilles tendon which made it awkard to get around the store. He made the buying experience relaxing and he couldn't do enough to make me comfortable.
30 juli 2026
Review zonder uitnodiging
Antwoord van Fishpools
Thank you for your review, we hope to see you shop with us again soon.
Great communication & delivery
Great communication, perfect delivery with super nice guys. Prompt, tidy and courteous thank you !
3 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Thank you for your review, we hope to see you shop with us again soon.
Excellent service and quality
The service is excellent. We happy about the quality of table and chairs we bought. They delivered it on time with care and assembled and took the boxes away.
3 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Thank you for your review, we hope to see you shop with us again soon.
Very good service and very helpful
Very good service and very helpful
3 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that you received such good service and found our team so helpful. We really appreciate you taking the time to share your experience.
Thank you for choosing Fishpools.
Kind regards,
Fishpools
Double bed with 2 drawers and headboard.
Just had a bed delivered into a loft room. Very happy. Excellent delivery by Tim sorry not sure of the other delivery guy. Delivery went very smoothly. Highly recommended.
2 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your wonderful feedback and recommendation.
We’re delighted to hear that your bed delivery to your loft room went so smoothly and that you were pleased with the service provided by Tim and his colleague. We’ll be sure to pass your kind comments on to the delivery team.
We hope you enjoy your new bed!
Kind regards,
Fishpools
Excellent service from the two men.
Excellent delivery service from Fishpools.
2 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our delivery team provided excellent service and were polite and courteous throughout. We’ll be sure to pass your kind comments on to them both.
Thank you for choosing Fishpools.
Kind regards,
Fishpools
The delivery was professional
The delivery was professional, seamless and carried out with the upmost respect. Both men explained how to use the features on the sofa and assembled it with care. Thank you!
2 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that your delivery was professional and seamless, and that our team treated your home and new sofa with such care and respect. It’s also great to know they took the time to assemble everything carefully and explain how to use the sofa’s features.
We’ll be sure to pass your kind comments on to the team. We hope you enjoy your new sofa!
Kind regards,
Fishpools
Excellent experience all round
Delivery was prompt, took care when unpacking and placing and removed all packaging. Friendly and courteous.
2 september 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that your delivery was prompt and that our team were friendly, courteous and took great care when unpacking and positioning your furniture. It’s also great to know that all packaging was removed afterwards.
Thank you for choosing Fishpools. We hope you enjoy your new furniture.
Kind regards,
Fishpools
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