This review is for Stuart who fitted the kitchen and Tim and Jamie the electricians. Stuart was brilliant ! Very professional, Did a great job with good communication at all times. Tim and Jamie... Toon meer
Bedrijf heeft geantwoord
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Hedge removal and cutting at no 20 we are no 21 private house paul shay stef and glyn arb team were very professional and made sure nothing came onto our carport or sheds nor any damage to our fence c... Toon meer
Garry has been here to paint our kitchen walls and ceiling today. Friendly, professional & conscientious / respectful of our home. Highly recommend Garry as a painter for Flagship.
Bedrijf heeft geantwoord
We had a new kitchen fitted by Luke and i honestly couldnt fault anything at all. He got the whole kitchen ripped and out fully fitted in 4 1/2 days, including having to rip up and relay the under flo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We provide homes and create sustainable communities. The work we do matters because the lives we help matter. Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live. And as a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
Contactgegevens
31 King Street, NR1 1PD, Norwich, Verenigd Koninkrijk
- 0808 168 4555
- hello@flagship-housing.co.uk
- www.flagship-homes.co.uk
4,6
Uitstekend
609 reviews
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Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Just had a kitchen fitted by Gary
Just had a kitchen fitted by Gary . His work is excellent went above and beyond to make sure the kitchen is perfect. The plasterers and electricians were also fantastic. A big thank you to Gary and all the workmen .
18 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Laura,
Thank you for the 5* review.
It's great to hear how Gary and the team provided such good service.
We will be sure to pass on your kind feedback to our operatives.
Kind regards,
Sophie
A good job very well done
Bungalow had extensive tree boughs /branches overhanging it and driveway.Four man team were punctual, polite and very"wilco" They were very efficient and professional in their work and cleared up the work site brilliantly! Agood job very well done and a credit to their company. Thank you.
17 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Peter,
Thank you for taking the time to leave this review.
We're delighted to hear that the team was punctual, polite, and professional throughout the work.
It's great to know they completed the job efficiently and left everything clean and tidy afterwards.
Thank you for taking the time to share your experience.
Kind regards,
Sophie
They were very efficient and done a…
They were very efficient and done a really good job.
17 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Michael,
Thank you for taking the time to leave this 5* review.
Our team prides themselves on the service they provide, and we are glad they have worked efficiently and completed your work to a high standard.
Kind regards,
Sophie
Waiting months for a simple fix
Waiting months for a simple fix . About as useful as passing wind in a hurricane . Been a tenant for 16 years, they will never change . They used to have a Facebook page , that was taken down as flooded with tenants negative remarks
14 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Chris,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand your frustration regarding the delay in resolving your issue.
We value all customer feedback and are committed to improving our service.
If your repair is still outstanding, please contact us directly with your details so we can investigate and provide an update.
Kind regards,
Sophie
Gary was friendly and amazing
Gary was friend amazing , had amazing jokes while working , it was amazing to have around lovely guy 10/10 on the work he did
14 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi B,
Thank you for your fantastic feedback!
We're delighted to hear that Gary made such a positive impression with his great sense of humour and professional service.
We'll be sure to pass on your kind words and 5/5 rating to him.
Kind regards,
Sophie
Antwoord van Flagship Group
Hi Anna,
Thank you for the above review.
Its great to hear how our operative was able to complete the work required and did so in a kind way.
We will be sure to pass your feedback on.
Kind regards,
Sophie
Great job from start to finish
Great job from start to finish - thanks so much to Paul Sam Jim and Abby
7 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Consumer,
Thank you for the 5* review.
We are pleased to hear that Paul, Sam, Jim and Abby did such a great job.
We aim to provide this level of service to all of our customers and your review supports this journey.
Kind regards,
Sophie
Luke Jamie was very polite and…
Luke Jamie was very polite and professional. My kitchen was done within 3 days and looks amazing!
8 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Fallon,
Thank you for taking the time to leave such a positive review.
It's great to hear how Luke and Jamie worked in a polite and professional way, and, that you are happy with your new kitchen!
Kind regards,
Sophie
Just had a new kitchen fitted
Just had a new kitchen fitted, Louis the fitter was excellent, polite, tidy and very professional, no mess and finished within three day!!!. Nic the electrician was the same very professional.
7 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Gill,
Thank you for the above review.
It's great to hear that Louis and Nic worked in polite and professional manners whilst at your home.
We will pass on your kind feedback to the operatives.
Kind regards,
Sophie
Very friendly got job done that was…
Very friendly got job done that was needed helpful lady
9 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Mary,
Thank you for taking the time to leave a review.
We are pleased to hear that the work you required was carried out well and that our colleague was friendly and helpful.
Kind regards,
Sophie
New kitchen fitted.
We have just had a new kitchen fitted. New and additional sockets / lighting installed. The whole kitchen re-plastered, both the tradesmen did an excellent job. Efficient & tidy and really nice people to have in your home. Finally a few words about Wayne the kitchen fitter. Perfectly finished kitchen fitted, by a tradesman that knows his stuff. Attention to detail spot on. Thanks again to one and all, a great job done 👍
8 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Gary,
Thank you for your 5* review.
We are pleased to hear how the operatives who worked on your new kitchen worked in an efficient and tidy manner.
We will be sure to pass on your kind feedback to each of our colleagues who carried out this work for you.
Kind regards,
Sophie
The work men come out and done a…
The work men come out and done a fantastic job thanks thanks flagship. I would give the work men 10 out of 10
Because they have done everything perfectly its looks like a new place
7 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Ryan,
Thank you for taking the time to leave such a positive review.
It's great to hear how our operatives did such a fantastic job for you, we aim for all of our customers to receive this kind of service.
Kind regards,
Sophie
Peter fitted my kitchen and Alex done…
Peter fitted my kitchen and Alex done my electrics. Everyone who was involved was brilliant and nothing was to much for them especially Peter. Over the moon with how the kitchen looks now would highly recommend everyone who was involved the works. Craig was also a great help dealing with everything as we had some hold ups due to asbestos.
4 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Tina,
Thank you for taking the time to leave feedback.
It's great to hear how Peter, Alex and Craig worked in a brilliant way and that you are pleased with your kitchen.
Kind regards,
Sophie
Excellent
Had mark from flagship visit this morning to repair my back french doors. He was on time, polite and talkative. He completed the job to satisfaction, showing me what was wrong with it and how he was going to fix it. lovely man, thanks Mark :)
3 september 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Honey,
Thank you for taking the time to leave a review.
It's great to hear how Mark worked in such a professional manner.
We hope you enjoy the work carried out and will pass on your kind feedback.
Kind regards,
Matt
A big thank you to Shaun,and Liam for…
A big thank you to Shaun,and Liam for all your hard work on my new wet room.
Also a big thank you to Jamie, Alex,and Dillon for the Electrical work.
Not forgetting Steve for my new floor.
Thank you all.
Annette.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Annette,
Thank you for taking the time to leave such positive feedback.
It is important to us that all customers receive '5 star' service and we are pleased to hear how all our different teams managed to achieve this.
We will pass on your kind words to the teams that attended.
Kind regards,
Matt
Bill and Pete did an amazing job and…
Bill and Pete did an amazing job and are a credit to flagship. All calls and staff treated me with respect and was extremely helpful in sorting out the problem.
Many thanks to you all
27 augustus 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Duncan,
Thank you for your review.
It's great to hear how Bill and Pete worked in a respectful and helpful way when carrying out the required works.
We will pass on your praise accordingly.
Kind regards,
Sophie
Flagship have put scaffolding outside…
Flagship have put scaffolding outside my property to access their flats. They have made it impossible to open the door or the window. I have complained but no one responds. It's dangerous to stop people from being able to exit their property. The scaffolding have been there weeks. No work has been done.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Kuro,
Thank you for your feedback.
We’re sorry to hear about the disruption and the concerns this has caused. Resident safety is extremely important to us.
Please contact us with your address and reference details so we can investigate the scaffolding access arrangements and lack of communication.
Kind regards,
Sophie
I've recently had a new kitchen fitted…
I've recently had a new kitchen fitted by Flagship homes . I've given the Flagship team that fitted it 5 stars .
The fitter was Paul ,plasterer was Sam and I had an electrician that unfortunately I can't remember his name, I am sorry .
From ripping out the old kitchen , finding a small amount of asbestos ,which had to be removed , having walls plastered ,new screed on the floor ,new electrics and new kitchen cupboards . It took them 5 days .
My new kitchen is fantastic , I can't find fault with any of it. Paul ,the fitter , takes great pride in his work as does Sam ,also the electrician .
So thank you Flagship ,one very happy tenant !!
16 augustus 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Miss Sorrell,
Thank you for taking the time to leave such positive feedback.
It is important to us that all customers receive '5 star' service and we are pleased to hear how Paul, Sam and the electrician, completed this work for you in a positive way.
We will pass on your kind words to the team that attended, and, hope that you enjoy your new kitchen.
Kind regards,
Sophie
Very professional
Very professional, polite, quick and tidy. Was a joy to have them doing repairs.
Highly recommend Dan chamberlain and his colleague as a workers
24 augustus 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi M,
Thank you for your positive feedback.
We’re pleased to hear how your repair work was completed professionally and politely.
We’ll be sure to pass on your kind words.
Kind regards,
Sophie
Wow is my response.
Wow is my response. The kitchen fitter went above and beyond to help us with the new kitchen.A kitchen that was well past replacement time due to severe damp and mould (even workmen commented).He plastered the walls, excellent job of the floor then the cabinets. A fantastic professional job all round. He arrived before 8 never left until after 5 and tidied up every night. The electrician was helpful and polite also. If you're due to have a new kitchen and you get Luke and Alex you should have no problems. There has been alot of problems and delays before a date was finally set for it to be completed,I am over the moon. So thank you Luke and Alex for making a muddled time easier x I do hope feedback gets to them as i really did appreciate them.
Thank you.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Flagship Group
Hi Cindy,
Thank you for your fantastic feedback.
We’re delighted to hear how pleased you are with your new kitchen.
It’s wonderful to know that Luke and Alex's professionalism, attention to detail, and dedication made such a positive difference.
We’ll be sure to pass on your kind words and 5-star praise to them. Thank you for taking the time to share your experience!
Kind regards,
Sophie
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