Order rook much longer to ship than their website stated when I ordered BUT i see they've now updated the website to reflect a more accurate timeframe. I reached out to customers service about where... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The bra was extremely I Uncomfortable and not flattering to wear under clothing. I ordered my regular size and still hurt to wear more then a few minutes
I had a few questions, and concerns regarding my purchase. I was contacted by Sophia, who showed empathy and concern for my confusion regarding my purchase. Sophia explained everything to me in detail... Toon meer
Bedrijf heeft geantwoord
The support team is absolutely amazing! My order was running late so I sent him a message trying to figure out what was going on and you get an actual person responding to you. They got back to me rea... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
334 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I had trouble getting my order,but your…
I had trouble getting my order,but your team stayed beside to to solve the issue & resent my order.
20 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your kind feedback!
We’re sorry to hear that you experienced trouble receiving your order, but we’re delighted that our team was able to stay with you throughout the process and ensure the issue was resolved by reshipping your order.
Thank you for your patience, your trust, and for taking the time to share your experience. We truly appreciate your support!
Well girls....finally found a bra that…
Well girls....finally found a bra that makes these 67 yr. old ta ta's beautiful and sexy again!!! Truth! My husband said "Whoa...Whoa" Yep, that's right...Fits so comfy and I actually wore it under a tank top so the back would show. I Will be ordering a few more colors!
4 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for sharing your wonderful experience!
Your review absolutely made our day! We're thrilled to hear that you found a bra that makes you feel beautiful, confident, and comfortable. There's nothing better than knowing our products help our customers look and feel their best.
We're especially glad to hear your husband approved too—what a fantastic compliment! 😊
Thank you for choosing Floral Secrets. We can't wait to help you add a few more colors to your collection!
Excellent service lovely products !
Excellent service lovely products !
6 juli 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thanks for your feedback! We're very happy to know that you are satisfied with our Comfort Rose bra!
Great bra with great customer service
When there was a sizing issue with the bra I ordered they were so responsive to getting it right, like same day responses, which never happens with any other company or brand. I highly recommend and the bras are beautifully made and of good quality. Special shout out to Sophia my amazing customer service rep who was on top of everything!
25 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re delighted to hear that our team was able to quickly resolve the sizing issue and provide the prompt, responsive service you deserved.
We’ll be sure to share your special shout-out with Sophia—she’ll be thrilled to know her dedication and attentive service made such a positive impact on your experience.
It’s also wonderful to hear that you love the quality and craftsmanship of your bra. Thank you for your recommendation and for choosing Floral Secrets. We truly appreciate your support!
They where quick to fix my order
They where quick to fix my order
1 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thanks so much for your feedback!
I accidentally purchased 3 extra items…
I accidentally purchased 3 extra items and expressed my concerns right away. Kelly, a customer service rep, quickly responded and tried to help me. She walked me through my options and when she realized my mistake, quickly rectified the situation. Not only that, but she never left me hanging for a response which was invaluable to me. I would recommend this company just for the outstanding customer service alone!!! KUDOS KELLY
29 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thanks so much for your feedback! We’ll be sure to share your kind words with Kelly. She will be very happy to know that she made a great impression and you are satisfied of how she resolved your concerns.
Thank you for your recommendation and for taking the time to share your experience.
The bras are excellent quality
The bras are excellent quality, very comfortable and come in a variety of lovely colours.
I made a mistake with my order which I emailed about. The Customer service team was amazing. Great communication and sorted my issue quickly and efficiently. Excellent service, couldn’t have been better!!!
3 juli 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your wonderful feedback!
Providing prompt communication and exceptional support is always our goal, and we're thrilled that we could make your experience a positive one.
We truly appreciate your support!
I ordered 3 of the beautiful rose bras
I ordered 3 of the beautiful rose bras, however when received the cup size was a tad small. When I contacted the support team (no pun intended) 😂 they were fantastic! Could not help me enough! Replied to my email and promptly sorted my problem out. Was lovely to have such great customer service - Thankyou
22 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your wonderful feedback!
We’re delighted to hear that our support team was able to quickly assist you with the sizing issue and make the process as smooth as possible. We're especially glad you enjoyed the experience—and we loved your "support team" pun! 😊
Providing prompt, friendly, and helpful customer service is always our goal, and it’s wonderful to know we could help you find the right solution.
We truly appreciate your support and thanks for choosing Floral Secrets!
Excellent Customer Service
When I received the bra I had ordered, I realized that the fit was incorrect. I thought, "oh no, now I have to go through the hassle of customer service to either return, or replace, the bra."
Not the case. The customer service associate, Sophia Anderson, was very accommodating and helpful. Not only did she help me with the correct size I should have ordered, she walked me through each step of the exchange process.
This was the best customer service assistance I have ever received from a company! And the best bra I have ever bought!!!
14 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your wonderful feedback!
We’ll be sure to share your kind words with Sophia—she’ll be delighted to know her assistance made such a positive impact on your experience.
It’s even more rewarding to hear that you love your new bra and consider it the best you’ve ever purchased! Thank you for choosing Floral Secrets and for taking the time to share your experience. We truly appreciate your support!
The customer service of this company is second to none!
The customer service of this company is second to none! I am very thankful for being able to get the correct size hassle-free. I can't wait until it shows up, as I want to wear it to a wedding at the end of August. Thank you again!
29 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your wonderful feedback!
We’re delighted to hear that our customer service team was able to help you get the correct size quickly and hassle-free. Providing a smooth and enjoyable experience for our customers is always our goal.
We hope your replacement arrives soon, and we’re excited for you to wear it to your wedding at the end of August! We hope you love the fit.
Thank you for choosing Floral Secrets and for taking the time to share your experience. We truly appreciate your support!
Well I kept hearing bad reviews so I…
Well I kept hearing bad reviews so I was a little worried but I'm so glad I went through with it it I love the bra it's everything they say it is
1 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for sharing your experience!
We’re delighted to hear that you gave us a chance and that the bra lived up to your expectations. It’s wonderful to know you’re happy with your purchase and found it to be everything you hoped for.
Your feedback means so much to us, and we truly appreciate you taking the time to share it. Thank you for choosing Floral Secrets!
I had signed up for the wrong thing and…
I had signed up for the wrong thing and the straightened it out
Quick response to emails also
Thank u
1 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you for taking the time to share your experience. We truly appreciate your support!
My bra clasp broke
My bra clasp broke. It was replaced right away. I love that floral secrets backs their product
25 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your wonderful feedback!
Standing behind our products and providing excellent customer service are very important to us. Your kind words mean a lot, and we truly appreciate your trust and support.
Thank you for choosing Floral Secrets!
The customer service was top tier
The customer service to make a mishap right was amazing woukd definitely order again and product is just as advertised and I have since ordered more
31 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your wonderful feedback!
It’s very rewarding to know that you’re happy with the product and that it lived up to your expectations. The fact that you’ve already placed another order means so much to us.
Thank you for your continued support—we truly appreciate it!
Still not had a response after 5 days…
Still not had a response after 5 days from the email I sent 20 minutes after putting in my order. I realised I bought another 3 of the wrong size and I’ve requested a cancellation and my money back. So far I’ve had nothing. No response and no bras !!! I requested a refund from PayPal which they are working on. I would not trust this company as far as I could throw them… I’m owed over £100 and they’ve not replied or even acknowledged my order in the first place!!
23 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We sincerely apologize for the delay in receiving a response and for the concerns regarding your order. We understand how disappointing it is when you request a cancellation shortly after placing an order and do not receive the communication you expected.
Please provide your order details so we can review your account, investigate the status of your order and refund request, and assist you accordingly. If you have already opened a case with PayPal, we will continue to cooperate with the resolution process.
Thank you for bringing your concerns to our attention.
Monica Davis in customer service
Monica Davis in customer service was a true pleasure to work with in getting my refund returned. I highly recommend this company!
14 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your wonderful feedback!
We’ll be sure to share your kind words with Monica. Thank you for your recommendation and for taking the time to share your experience—we truly appreciate your support!
If I could give them zero stars
If I could give them zero stars, I would.
Ordered 3 bras for 19.99 each. They charged me for those, BUT ALSO another three I did not order, that weren't even my size. Those were also at 34 dollars each.
In total they charged me 102 dollars for bras I did not order, that were not even my size.
I contacted them within minutes of the second charge coming through to tell them they messed up and request a refund.
They ignored my email and shipped everything out the next day, as one shipment. So I KNOW they knew, because it was billed as two separate orders.
I have dispute this with PayPal, but clearly, they are doing this deliberately.
SCAMMERS.Do not buy from them.
18 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re sorry to hear about your experience and understand your frustration.
We sincerely apologize for the confusion regarding your order and the additional items you did not intend to purchase. We understand how concerning this situation must have been, especially after you contacted us shortly after placing your order.
We also regret that your concerns were not resolved before the order was shipped. If you have already opened a dispute with PayPal, we will continue to cooperate with the resolution process.
If you are willing, please provide your order details so we can review your account and investigate what occurred. We appreciate your feedback and the opportunity to look into your concerns.
At first the products that I ordered…
At first the products that I ordered wasn't fit to me at all so I complained about the sizes inaccurate. Good thing that the staff are so nice and friendly. They replaced my order without returning what I ordered and help me find the correct size. After almost 2weeks I received the replacement. I am so glad it fit me well and it is so nice. I am so satisfied with this beautiful push up bra
22 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for sharing your experience!
It’s wonderful to know that your replacement arrived, fits you well, and that you’re so happy with your beautiful push-up bra. Your satisfaction means the world to us!
Thank you for your patience, your kind words, and for choosing Floral Secrets. We truly appreciate your support!
Floral Secrets has a great team working…
Floral Secrets has a great team working behind it. They resolve issues quickly and efficiently as well. Their bras are very comfortable and sexy too.
3 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’ve had such a positive experience with our team.
It’s also fantastic to know that you’re enjoying the comfort and style of our bras. Your kind words and support truly mean a lot to us.
Thank you for choosing Floral Secrets!
I should've ordered the next size up…
I should've ordered the next size up for comfortable fit they talk about in ad.....really puts the girls up there!!!!
12 juni 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you for sharing your feedback!
We’re glad to hear you’re enjoying the lift and support the bra provides!
Thank you for choosing Floral Secrets and for taking the time to share your experience. We truly appreciate your support!
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