Order rook much longer to ship than their website stated when I ordered BUT i see they've now updated the website to reflect a more accurate timeframe. I reached out to customers service about where... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The bra was extremely I Uncomfortable and not flattering to wear under clothing. I ordered my regular size and still hurt to wear more then a few minutes
I had a few questions, and concerns regarding my purchase. I was contacted by Sophia, who showed empathy and concern for my confusion regarding my purchase. Sophia explained everything to me in detail... Toon meer
Bedrijf heeft geantwoord
The support team is absolutely amazing! My order was running late so I sent him a message trying to figure out what was going on and you get an actual person responding to you. They got back to me rea... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
334 reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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Very disappointed with product
Very disappointed with product. Ordered my bra size. Band barely fits very very uncomfortable to wear. Cup size not even close to being accurate. I fell out every 5 minutes. After 2 hours it was actually painful to wear so took it off and went braless the rest of day. Very embarrassing for a 55yo with a size D cup. If you plan on ordering make very sure you size UP UP UP
Oh also they only except returns within 30 days of when you ORDER NOT RECEIVED so considering it took 2 months to receive the product I was S.O.L. From get go. So I have no bras and I’m out $70 bucks. BUYER BEWARE!!!
22 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re very sorry to hear that the bra did not fit as expected and understand how disappointing and frustrating this experience must have been.
We’d like to clarify that our return policy allows returns within 30 days of delivery, not from the date the order was placed. We also offer replacement options for customers experiencing sizing issues, as we want to help ensure you receive a product that fits comfortably.
We sincerely apologize that the fit did not meet your expectations, and we appreciate your feedback regarding sizing. Your comments help us continue improving both our products and customer experience.
Please contact our support team if you would like us to review your order and discuss the options available to assist you.
Fantastic service!
She handled everything very quickly and with great professionalism. She asked many questions to make sure my replacements are correct. I am very pleased with the service I received. Thank you!
15 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your kind feedback!
Taking the time to understand our customers’ needs and ensure the right solution is provided is very important to us.
We’re so pleased you had a positive experience and truly appreciate your support. Thank you!
Issue resolved
I got the wrong size sent to me. The issue was resolved quickly and very professionally. Refund, correct size sent to me plus was able to keep the wrong size. I was more than impressed. Plus was offered a discount on future items as well. Very good customer service 💕
15 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your wonderful feedback! 💕
It’s great to know that you were happy with the support you received and that the process was handled professionally.
We truly appreciate your kind words and support, and we look forward to serving you again in the future!
The company replaced my order due to…
The company replaced my order due to the fact that they were too small. AND I was able to keep my original order so that I may bless someone else with them. The agent was very kind on the phone also.
21 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your kind feedback.
We’re glad our team was able to provide a replacement and help find a solution that worked for you.
We truly appreciate your kind words about our agent and are grateful for your support!
Bras are not true to size
Bras are not true to size. Bands and cups are smaller than their marked sizes. Do not waste your money.
21 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re truly sorry to hear that the sizing did not meet your expectations. We understand how frustrating it can be when an item doesn’t fit as expected, and we appreciate you sharing your honest feedback with us.
Sizing can sometimes vary depending on the style and fit preference, but we never want our customers to feel disappointed with their purchase. We’d love the opportunity to help make this right and see what options may be available for you.
Please provide your order details so, we can further assist you.
Thank you!
UPDATE: Thanks for providing your order details. You are still eligible for an exchange or a return. Please reach out to us at support@floralsecrets.co to further assist you.
Thank you!
Rose Bra
The rose bra is beautiful and works as shown on the ad. Customer service was amazingly kind and thoughtful. Highly recommend.
29 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your lovely feedback!
We’re thrilled that you’re happy with the Rose Bra and that it worked as expected. It’s also wonderful to know our customer service team made your experience even better with kindness and care.
We truly appreciate your recommendation and support!
I accidentally ordered more bras than I…
I accidentally ordered more bras than I thought , the offer on the bottom for more was a quick click and I clicked, but didn’t mean to.
I got in touch straight away and they offered me another offer , but I couldn’t afford more than 1 bra.
They understood and refunded the money for the extra bras.
Very happy.
The bra I ordered hasn’t arrived yet, so I can’t comment on the quality , fit etc .
But I find it quite unusual to get your money back when you have made a mistake.
I’m so happy with the service, hopefully the bra is fabulous
16 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for sharing your experience.
We’re glad our team was able to quickly help sort out the extra items and process the refund for you with understanding and care. We know mistakes can happen, and we’re always happy to help where we can.
We truly appreciate your kind words and support, and we hope you absolutely love your bra when it arrives!
This company is the worst
This company is the worst. They up charge. They will not take returns. They just string you along, do not buy from them. Worst company ive ever dealt with. And it gets even better, they sent an email saying they'll send new ones at no cost and then charge my PayPal 35 bucks for what. I have no idea. I started with a 20 dollar order, now im into it around 150 bucks with nothing to show for it.
23 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re very sorry about your experience and understand your frustration.
This is not the experience we want for our customers. We’d like to clarify that we do accept returns, and we sincerely apologize if the process felt difficult or unclear.
We would appreciate the opportunity to review your concerns further and see how we can help resolve this for you. Please provide your order details so we can assist you directly.
Your feedback is important to us and helps us continue improving our service and customer experience.
Fast delivery
Fast delivery. Great customer service. I was sent the wrong size and it was made right by me giving my measurements to the amazing young lady that helped. Bra is amazing it makes my 34Gs stand back up. So Happy with my decision to order. Stayed on fence way too long bout ordering.
11 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your wonderful feedback!
We’re so glad our team was able to help find the right fit for you and make things right quickly. It’s amazing to hear you’re loving the bra and feeling so happy with your decision to order.
We truly appreciate your support and are so happy you finally gave us a try!
The bra size is wrong
The bra size is wrong, tried contacting the seller all I got was an email back to say someone was looking into my complaint, then to add insult to injury they have taken another payment from my account and I've not ordered anything else, do not use
17 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re very sorry to hear about your experience and understand how frustrating this situation must feel.
We apologize for the sizing issue and for the delay in resolving your concern. The additional charge may be related to a VIP membership selected during checkout, and we understand this may not have been clear.
We would really like the opportunity to review your account and assist you further. Please contact our support team via email with your order details so we can check the status of your case, review the charge, and help work toward a resolution.
Your feedback is important to us, and we appreciate the opportunity to make this right.
DO NOT BUY!!
DO NOT BUY!!!
Two of the bras arrived two inches too short, in 32C instead of 34C, while these scammers put the same size tag on all.
Refused to provide a refund or a return label - here's their full response:
"We apologize for the frustration and understand your concern regarding the sizing inconsistency between the bras you received.
We did review the image you attached; however, we were unable to clearly see the bra tags in the photo provided. We appreciate you clarifying that all bras are tagged as 34/75 despite the noticeable difference in length.
In line with our commitment to customer satisfaction, we'd like to offer you a 15% refund, and you may keep all the items you received.
Alternatively, you may return the products in their original packaging within 30 days for a full refund.
Unfortunately, we are not providing free return labels.
Let me know which option works best for you.
Thank you, and have a great day!
Best regards,
Sophia Anderson
Customer Support Specialist"
DO NOT BUY!!!
18 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re very sorry to hear about your experience and understand your frustration regarding the sizing inconsistency.
While return shipping costs are the responsibility of the customer per our return policy, we do offer returns for a full refund when items are sent back within the return window.
We appreciate you sharing the communication you received, and your feedback regarding sizing consistency and the return experience is important to us. We will continue working to improve both our quality control and customer experience.
Please feel free to continue working with our support team if you would still like assistance with the return process or further review of your case.
They went out of their way to make sure…
They went out of their way to make sure I received the correct size and were so helpful and courteous
18 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re glad our team was able to help you find the correct size and provide a helpful and courteous experience throughout the process.
We truly appreciate your support!
The product is beautiful and the fabric…
The product is beautiful and the fabric is so soft, unfortunately my first order was to small, however floral secrets was very quick to respond with a resolution! Great customer service once I did get a reply to a couple days. But overall good product, great customer service.
22 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for sharing your experience.
We’re glad to hear you loved the softness and beauty of the product, and we appreciate your patience regarding the sizing issue.
We truly appreciate your support and kind feedback!
I didn't realize at first that the VIP…
I didn't realize at first that the VIP experience was an additional charge. I happened to see a comment on one of their social media advertisements that made me nervous so I emailed customer service. I told them I only wanted the bras I'd ordered, not a monthly VIP subscription. I had the pleasure of speaking with Sophia who didn't just take care of closing the subscription, she also let me know I'd be receiving an email confirming when my order shipped and she was very friendly & personable too!
I know this company has some complaints but so far I couldn't be happier. Thanks again Sophia!
11 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
It’s wonderful to know that she made the experience feel friendly and personal while also keeping you informed about your order status. We’ll be sure to pass along your kind words to Sophia — feedback like this truly means a lot to our team.
Thank you again for giving us the opportunity to assist you, and we hope you love your bras! 😊
The bra wasnt a great fit but the team-…
The bra wasnt a great fit but the team- Ellie especially were so incredibly helpful to try rectify the sizing issue but also were very happy for a refund to take place, was quick and efficient with discussions and responses.
23 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re sorry to hear that the bra wasn’t the right fit, but we’re very happy to know that Ellie and the team were able to assist you promptly and help make the process as smooth as possible. Thanks for sharing your experience with us!
Polite professional staff
Polite professional staff, who are there to help you. They go out of their way to help you. The Greatest support staff I have ever dealt with. Very efficient and they reply promptly.
1 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Your appreciation and recognition motivate our team to continue delivering the best service possible. Thanks for your support! 😊
Antwoord van Floralsecrets
We understand how frustrating this can be and sincerely apologize for the inconvenience caused. Your feedback regarding both shipping time and sizing is important to us and will be shared with the appropriate team for review and improvement.
We appreciate you taking the time to share your experience.
AMAZING BRA - GREAT CUSTOMER SERVICE
I had ordered based off of what my size is on my bra, and the size I got was waaay too small. When I emailed their customer support team, they got back to me quickly amd helped me resolve my problem.
I made the mistake of not reading their size chart, and simply going off of what my bra tag said. They were generous enough to send me a replacement with no extra cost to me, which I was very grateful for.
This bra truly is comfortable, and thankfully doesnt stab me with each breath ' thanks to there being to underwire. The front claps is also a god-send, because doing an ungodly number of claps BLIND has been a huge hassle.
Not to mention- my breasts look amazing!! I used to look flat-chested due to my posture, BUT NO MORE!!~
I truly do love this bra, it is cute, comfortable, and sexy in the front. When I get enough money, I will be buying more!!
14 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
It’s wonderful to know that you’re loving the comfort, front clasp design, and overall fit of the bra. Hearing how confident and comfortable it makes you feel genuinely means so much to us!
Thank you again for your kind words and support — we’ll be excited to welcome you back when you’re ready for your next order 😊
Fantastic customer service
I bought two of these bras unfortunately they didn’t fit so I contacted customer services for a refund . Avery who delt with my enquiry was fantastic the issue was resolved very quickly and professionally. I was very happy with the outcome (I am waiting for the proper size to come through and I’ll review the bras )
Customer service was genuinely one of the best experiences I’ve had with any company I cannot praise them enough .
14 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
It’s also wonderful to know that your customer service experience stood out so positively. We truly appreciate your patience while waiting for the correct size, and we hope you’ll love the bras once they arrive!
Thank you again for your support and encouragement 😊
Quick replacement
My first set was to small when received. I emailed the company about it and they didn't hesitate to replace them with correct sizes. Even talked me through how to correctly measure. The bras are great looking to.
5 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re glad our team was able to assist you promptly with the sizing issue and help guide you through the correct measurements to find a better fit.
We truly appreciate your support and kind feedback 😊
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