Order rook much longer to ship than their website stated when I ordered BUT i see they've now updated the website to reflect a more accurate timeframe. I reached out to customers service about where... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The bra was extremely I Uncomfortable and not flattering to wear under clothing. I ordered my regular size and still hurt to wear more then a few minutes
I had a few questions, and concerns regarding my purchase. I was contacted by Sophia, who showed empathy and concern for my confusion regarding my purchase. Sophia explained everything to me in detail... Toon meer
Bedrijf heeft geantwoord
The support team is absolutely amazing! My order was running late so I sent him a message trying to figure out what was going on and you get an actual person responding to you. They got back to me rea... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
334 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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My items arrived and the sizing was…
My items arrived and the sizing was totally wrong. Also the quality was not very good. After lots of chasing they said I could return them to America at my own cost, this would cost me more than I paid. So they offered me a 50% refund. Everytime I message them the amount they say they will refund gets less. They take ages to reply and are not a good company to deal with. I would not recommend ordering from this company. There is no warning that should there be an issue it’s impossible and expensive to get your money back.
12 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re truly sorry to hear that the items did not meet your expectations in terms of sizing and quality, and we also apologize for the frustration you experienced during the resolution process.
We have now processed the promised refund and it should be credited to your account in 3-5 business days.
Have a great day!
Angry client. Stop taking my money. I am also going to report it to the better business people
I ordered bras from you and never received them. And now you take another payment from me. Now I would like to receive all my money back. I did not place this order for anything else. I would greatly appreciate it if you could return my money.
11 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re understand your concern regarding the charges and the order you did not receive.
Please contact our support team directly with your order number and the email address used during checkout so we can properly review the transactions and assist you with a resolution as quickly as possible.
We appreciate your patience and look forward to helping resolve this matter for you.
I got everything resolved and the…
I got everything resolved and the person helping me was nice.
13 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We're very glad that everything is sorted out for you. Thanks for sharing your feedback :)
Great customer service!
Cindy is what made the experience so great. Size was not what was expected and needed larger. She helped me with that, then assisted in getting the mailing address changed. She even updated me when the mail carrier had no tracking info update.
30 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your kind words.
We’re so glad Cindy was able to support you every step of the way.
We’ll be sure to share your lovely feedback with her. We truly appreciate your support!
They have been very helpful & quick to…
They have been very helpful & quick to help me resolve my problem.
6 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thanks so much for sharing your feedback!
Great customer service…
Sadie got back to me quickly during our email exchanges. She offered me several choice and was very understanding and quick to assist me without any hassle.
23 maart 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We truly appreciate your support! Sadie will be very happy with your feedback :)
Wonderful
Wonderful, helpful staff. Answered all questions I had. Explained the sizing. Super pleasant and professional.
15 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your kind words.
We truly appreciate your support!
They are a scam!
They are a scam!! Tracking from China to Los Angeles to Detroit to Lapeer back to Detroit
1 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re sorry to hear about your experience and understand your frustration regarding the tracking updates.
International shipments can sometimes route through multiple transit hubs before reaching the final destination, which may cause confusing tracking activity and delays. We sincerely apologize for the inconvenience caused.
Please provide your order details so we can review the shipment status directly with the carrier and assist you further.
Website is not clear in that you…become a bio member
Website is not clear in that you automatically became a bio member. I don’t click on anything to become a member.
Two, hard time ordering second bra
24 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re sorry to hear about your experience and appreciate your feedback.
The VIP membership is offered as an optional program during checkout, and we understand this may not have been clear. We sincerely apologize for any confusion caused.
We’re also sorry to hear you experienced difficulty placing your second order. Please provide your order details so, we can resolve this for you.
Thank you!
Overall disappointed
So ive had problem after problem with this company... I got one sent to me a couple months ago the size isnt true to size im a c 38 and the bra was more like a A 38 so I contacted company they were very nice and sent another one free of costs a month later but, when it was to be delivered on the day it was out for delivery usps leaves me a message informing me that I wouldnt be getting the package cause it had a counterfeit postage and to contact said business...well I did just that they said they would never use counterfeit postage and that it must of been a mistake...pretty much saying "usps must be lying" luckily they were nice enough to send me another one and this one came 3 times faster then the previous I did receive it mind u I had to order a triple d (f) to be able to get the "right" size i was so excited to finally get it i tried it on immediately...... and ..the shape was aweful 😖 it flattened the sides of my boobs and pushed the middle together giving a very cone shape appearance and it just didn't feel right .. sad to say im super disappointed ive been waiting months for this bra just to be disappointed 😞 the price was steep and I just dont know how to go about this now cause I almost guarantee they wont give a refund.... and I left 5 star rating for customer service cause they were so "nice" I wish I hadn't done that...
1 mei 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re very sorry to hear about your experience and understand how disappointing and frustrating this has been for you.
We truly appreciate your patience throughout the process, and we’re glad our team was able to assist you along the way. We also apologize that the final product still did not meet your expectations in terms of fit and shape.
Please know that we take feedback like this seriously, especially regarding sizing and overall comfort. We’d still like the opportunity to review your case further and see what resolution options may be available for you.
Please provide your order details so we can assist you directly. Your feedback is important to us and helps us continue improving both our products and customer experience.
Terrible.
Ordered a bra, turns out the size was off by alot. Tried to return and was told even though it was their sizing issue I couldnt return it. Super disappointed. Fit awful.
30 april 2025
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re very sorry about your experience and understand how disappointing this must have been.
We’d like to clarify that we do accept returns. There must have been a disconnect somewhere.
Please provide your order details so we can assist you with the return process and work toward a resolution.
Thank you!
Shit products
It took so long they wouldnt take a return they do it on purpose so your still charged 38.00$ pluse they tried to scame me for over 100.00$ s stay away they are fake as hell not worth lossing money on. The bra is poor quality and made me look worse instead of good or better. They are full of shady shit.
27 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re very sorry to hear about your experience and understand how frustrating this must have been.
We’re sorry the product did not meet your expectations and that the return process caused frustration. This is not the experience we want for our customers.
We would like the opportunity to review your order and concerns more closely. Please contact our support team via email with your order details so we can investigate the charges, review your return options, and work toward a fair resolution.
Your feedback is important to us and helps us continue improving our products and service.
Wonderful customer service
Ill admit things were a little difficult at first, and i wasnt happy about being auto subscribed to their vip subscription but i emailed them straight away to cancel and they happily did, also they do massivley undersize their bras, i ordered my regular size and and was ridiculously undersized but their customer service was extemely helpful, asked for measurements to find the correct and sent the new size out without asking for a return or any money, recieved new size which fit nice looks pretty and its suprisingly comfy and gives great push up. The process as simple as i wish, but i cant thank the customer service enough and love the bras, thankyou xx
11 maart 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thanks so much for sharing your experience.
So happy that the new one fits better. We're pretty sure it looks good on you :)
Customer service was very helpful
Customer service was very helpful. My order didn't fit so they shipped me a replacement. It was an easy process.
24 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re glad our team was able to help and make the replacement process easy for you. It’s great to hear everything was handled smoothly.
We truly appreciate your support!
Great customer service
I had issues actually getting the bra to arrive. Kelly worked diligently to resolve the issue and I did get my bra eventually. Great customer service!
23 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you for sharing your experience.
We’re glad Kelly was able to help resolve the delivery issue and make sure your bra arrived. We’ll be sure to share your kind words with her.
We truly appreciate your support!
Issues but great resolution
Although we had issues with the tracking the team were great and extremely helpful. Thank you so much. Would definitely buy again
23 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thanks for sharing your experience.
We’re glad our team was able to help and support you through the tracking issue.
If you need further assistance, we're always here to help!
I previously wrote a review about this…
I previously wrote a review about this company. They spammed my email with the exact same offer as the phone conversation. I do not recommend this company at all. I have had to block them.
22 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re sorry to hear about your experience and understand your frustration.
This is not the experience we want for our customers. We appreciate your feedback and apologize if our follow-up communication felt excessive or frustrating.
If there is anything still unresolved, please feel free to contact our support team so we can review your concerns and assist further.
SCAM!!!!!
Placed an order in December. There was a delay in shipping, but it made it eventually. Not impressed with the product, but I ordered it. Then, discover that they somehow signed me up for some "VIP Membership" during the purchase and have been billing me $36 every month for NOTHING. This is so wrong. Don't do business with this company.
20 december 2025
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re very sorry to hear about your experience and understand how frustrating this situation must be.
We apologize that the product did not meet your expectations. Regarding the charges, these are related to a VIP membership that is offered as an optional program during checkout. We understand this may not have been clear and sincerely apologize for any confusion caused.
We would like to review your account to ensure everything is properly resolved. Please provide your details so we can locate your account, cancel any active membership, and assist with any applicable refunds.
Your feedback is important to us, and we appreciate the opportunity to address your concerns.
Made a purchase one time
Made a purchase one time, then find out they are taking some kind of subscription monthly, for nothing. I'm not receiving anything from them. When I try to call the phone number of "Nymbus" that is taking the money, the call fails, when I try to call Floralsecrets, I'm told no one is available.
20 december 2025
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re very sorry to hear about your experience and understand how frustrating and concerning this must feel.
The charge you’re seeing is typically related to a VIP membership that is offered as an optional program during checkout. We understand this may not have been clear, and we sincerely apologize for any confusion.
We would really like to help resolve this for you. Please provide your details so we can locate your account, cancel any active membership, and assist with any applicable refunds.
We’re here to help and will make this a priority for you.
Great communication
Great communication, Fast resolution, will definitely be using again .
9 april 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you for your feedback!
We’re glad everything was handled quickly and smoothly. We truly appreciate your support and look forward to serving you again.
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