Floralsecrets Reviews 

This was such a positive, sincerely pleasurable experience. I was taken care of completely from start to finish. I ordered the wrong size and after asking about returning it, Claire asked a couple questions and immediately replaced it. Great experience and I would highly recommend everyone to but from them. The most comfortable bra I've ever had.

Had an issue with the additional product, It was resolved quickly. New size was sent. What a beautiful Bra! Recommend to anyone and everyone!

I had a top-tier experience with Floral Secrets. When my Comfort Rose Bra was delivered it was too small, and as much as I loved it, and thought it was absolutely beautiful. It didn’t fit. I asked the company if I could do a return, and they simply said don’t worry about that. Let us send you a new bra, and it’s on the way now. I’ve never had such a smooth and easy experience with a customer service representative before, and I never had a company so willing to make it right when something that I ordered didn't fit for me. I’m so pleased with this company. They’ve gained a customer for life. I will buy all of my bras from Floral Secrets from this point forward… thank you so much for this company and the great product that you make. Oh and the quality of the bra is amazing, soft, beautiful fabrics, gorgeous front closure, very blingy & feminine… pretty & made me feel beautiful and sexy.

I ordered a bra for my wife’s birthday and used the bra size on one of her bras, when it arrived it was much too small. I contacted customer service and was answered by a lovely lady Sadie Fisher who could not do enough to correct my mistake. She told me to keep the original bra and give it to someone and then went above and beyond, getting me to measure my wife’s under bust measurements and selecting the correct size bra to suit her. I would recommend Floral secrets to anyone that wishes to purchase these items, as they take great pride in giving great service and go out of their way to ensure the customer is happy.

This past March, I ordered what I thought would be a fantastic bra through Floral Secrets. Firstly, the bra came in the wrong size; way too small. Secondly, at the start of April, I noticed a charge hit my bank from Nymbus LLC. Apparently this is the parent company for many different companies that sell specialized beauty supplies. The charge was for $34.71 (USD), and it was for "VIP Customer Benefits" as stated by PayPal. I never signed up for this service. In fact, while checking out for the one bra I did purchase, I unchecked this box BECAUSE I didn't want VIP service. They charged me anyway. When I disputed it with PayPal, they denied a refund because they said the company informed me within the timeframe that I would be getting this service. I never received notice of this. In fact, the only thing I ever received from them was an order confirmation showing only the bra, the way too small bra (about a month later), and about a dozen emails from them asking me to buy more and two asking me to sign up for the VIP.

The first bra I ordered didnt fit properly so I reached out and the lady helping me was so unbelievably kind and helped so much they even sent me a new one with a bigger cup size. Even the shipping of the first bra was so quick!
I will definitely recommend this company to everyone! :)

THIS IS A SCAM - DO NOT BUY FROM THIS COMPANY. I ordered 2 bras from here. When I went to pay, I got an alert from my bank saying possible fraud. In my stupidity, I said it wasn't, as I was purchasing some bras. Next thing, 3 more payments were taken out of my account, totalling over £150.... I have since received emails saying that they have sent out my order, plus 3 different emails saying that they have sent out 6 different bras (not my size!) and also a VIP expedited delivery. if I do get them they will be of no use to me at all. Stay away and don't buy, I hope you see this before you are tempted.

I bought 5 bras costing over $100 and all 5 supposed to be 34E, as soon as I saw them I knew they'd be too small...I tried them but wouldn't even meet...I measured them they were 24 inches not 34 inches and the cups were at least 3 inches too small... And there was also loose threads that attached to other places about 3 inches not something you'd want to see on the outside of a bra.
I'll probably not see my money back.
I definitely would recommend avoiding at all costs.

Update: on the 14th they offered that I keep the bras and accept 30% refund! They haven't been in touch since.

Customer service was fantastic!!! I had a problem with my order regarding sizing. They made it right and got the correct size shipped out ASAP. They were always very nice and respectful and continued to follow-up with me until my product had arrived. More companies need to learn from them!!!

I can’t say enough about Floral Secrets. From start to finish, their team was incredibly patient, kind, and understanding. I completely missed the replacement deadline for a bra I ordered, but they guided me through sizing, reassured me, and made sure I would be happy with the fit. They didn’t charge me for a replacement, didn’t require me to send the old one back, and treated me with genuine care. Their kindness made a huge difference during a difficult time, and I’m so grateful. If you’ve never tried them, you’re truly missing out on amazing people and service.

Dana is the customer service person I had an what a delight. Dana made sure that I was satisfied every step of the way, Dana remedied a mistake that was made on my behalf but then when I miscalculated my size making sure that I was sent the correct size. Friendly and professional. I would use this company again just because I know they are there to help, not just for the bottom line. The situation lasted about a month and a half so the fact that she took the time to check up on me and make sure I was still happy, is something you don't come across anymore these days.

Can't knock the customer service team. My customer support person Claire was fast at replying and so very helpful

I bought my bra and I ordered one that was to small. I contacted costumer service for a replacement and they responded so promptly it was within a couple of hours that I got I response. They told me exactly how to measure so that I could get the right size. When they got my measurements they discovered they didn't have my size, but they did have the size down if I wanted to try. I tried the size down and I'm so glad I did!

It fits amazing, the underband is so nice and comfortable, I barely have a pink mark from the it after wearing it all it day, compared to any other bra I ever wore. The shoulder starts fell so soft all day with no red marks and never have to readjust them. The cups are even nice and soft and keep your breasts in place with very little to no adjustment throughout the day.

This bra is the best bra I have ever bought I didn't think it was possible to have a bra so comfortable and costumer support that is so quick, polite, and helpful. From the the time I received my first bra to right sized bra, it only took them 2 1/2 weeks. I already have 2 more orders in.

I have Lupus, Rheumatoid Arthritis, Fibromyalgia, and many other things that make wearing bras extremely painful. But they have nailed it and made the perfect bra that doesn't hurt after just a half hour, it feels so good to wear a bra all day again. I feel like a woman again, and I can't thank them enough for it.

Please don't hesitate their bras are amazing and well worth it.
Sara

SCAM! I ordered and received 2 bras (which did not fit and were poor quality). I just looked at my account and noticed that for 3 months I've been being charged for the full amount for some VIP benefit- I DID NOT SIGN UP FOR THAT. I am currently trying to work with Paypal to get this resolved, but I have not heard anything back from Floral secrets after notifiying them that I never signed up for some monthly fee (which I have not received anything for). AVOID!!!

AWFUL. I ordered a set of 3 bras to try and was then charged full price for 3 more that I had not intentionally ordered. I tried to cancel as soon as I was aware and they said not possible.
I tried to return all bras as sizing is WAY OFF.
They provided an address to which I sent the package with a tracking number. They claimed it was delivered to a different address from the address on the package and because I didn't have a photo of the label, they denied any refund. This company is SHADY AND AWFUL to deal with. I would recommend that everyone steer clear.

I ordered two of their bras in my usual size of 36 D but when I went to put on found them too small&wouldn't meet to fasten front clasp by almost 2 inches.I emailed Tiffany who was the Customer Care Representative.She replied within a few days apologising for this problem.
She said it would be too much of a hassle&expensive sending them back so suggested I pass onto someone they might fit or even try selling.I also had to send in my under bust measurement so she could suggest which size to send as a free replacement(38 C).I finally took delivery last Thursday&when tried on after adjusting the shoulder straps fit really comfortably
She has been really kind&helpful during this whole episode.I would recommend this company as their garments are really pretty but order size larger than what normally wear.

I highly recommend to get your bras from this company!!! They are comfortable, and beautiful!!! I made a mistake, on my size, and they sent me a new one, and no charge... Also the customer service experience was excellent!!! So sweet, and kind!!! I highly recommend!!!

The follow up on my purchase which was done in a very professional and courteous manner.

When I received my bra it was 8 sizes to small and when I asked for a refund they wanted me to keep it at 1st they offered 30% off to keep it, NO, then 50% off to keep it......NO it wouldn't even cover my nipple. And then I thought I had the subscription situation handled in January but I guess not because they took money out of my account this month again and I'm still waiting on part of that money to come back to me I would not trust these people for nothing. I have worn a 38 double d almost all my adult would I ordered a 38 double d from then and I couldn't even get it on so I told him they're sizing was wrong then they wanted me to measure myself I don't need to measure myself I know what size I am these people are relentless and this is not a fake review this is real

Great customer service. I didn’t receive my parcel, some confusion with the post office. They followed up to see if I received my parcel, when they found out I didn’t get it, they promptly sent me a replacement pkg. to which I was very grateful. They were very professional and courteous. I would recommend them!