I was so disappointed when my order arrived at seriously much smaller than the sizes I ordered on line. The product does run small. However, when I contacted customer service they were on the sp... Toon meer
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Order rook much longer to ship than their website stated when I ordered BUT i see they've now updated the website to reflect a more accurate timeframe. I reached out to customers service about where... Toon meer
Bedrijf heeft geantwoord
The bra was extremely I Uncomfortable and not flattering to wear under clothing. I ordered my regular size and still hurt to wear more then a few minutes
Absolutely horrible company. Don't waste your time and money. Got unexpected charges, after ordering two bras got charged for 6. Customer service is horrible, lack of communication and told would on... Toon meer
Bedrijf heeft geantwoord
3,7
Gemiddeld
335 reviews
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Great customer service
Great customer service. I didn’t receive my parcel, some confusion with the post office. They followed up to see if I received my parcel, when they found out I didn’t get it, they promptly sent me a replacement pkg. to which I was very grateful. They were very professional and courteous. I would recommend them!
10 maart 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your wonderful feedback and for taking the time to share your experience.
We’re very glad our team was able to follow up and assist you when there was confusion with the delivery. Providing prompt, professional, and courteous support is extremely important to us, so it means a lot to know this made a positive difference.
We truly appreciate your recommendation and your trust in our brand. If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to help.
Yeah no
Yeah no. this website is a huge scam. I bought one bra, ONE. I paid the 20 dollars for it and then immediately was charged for 108 dollars. thankfully I didn't have the money in my account so it didnt go through. I was charged 108 on 2 separate occasions. only days apart. then I finally looked at the reviews, ACTUAL reviews, and found out it was a scam! I did however receive a bra from floral secrets today (2 weeks later than I was supposed to) and it was too small. like 5 sizes too small. dont order from this place.
19 februari 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re sorry to hear about your experience and understand how concerning unexpected charges and sizing issues can feel.
Please note that any additional charges are typically related to promotional offers that are presented during checkout. It is not something we automatically add to the order. We’re also sorry to hear the bra you received did not fit as expected.
We would appreciate the opportunity to review your order and account to make sure everything has been properly resolved. Please provide your details so we can assist you further and work toward a fair solution. You may also contact our support team directly at support@floralsecrets.co
Your feedback is important to us and helps us continue improving our service and customer experience.
Super suivi car j'avais mal pris mes…
Super suivi car j'avais mal pris mes mesures, j'ai eu une réponse rapidement et j'ai eu le choix parmi beaucoup de solution. Merci!
1 maart 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We truly appreciate you taking the time to share your experience.
We’re very glad our team was able to respond quickly and provide helpful options to support you. Our goal is always to make sure our customers feel guided and confident throughout their shopping experience.
If you ever need assistance in the future, please don’t hesitate to reach out — we’re always happy to help. Thank you again for choosing us.
5 weeks to receive the items
5 weeks to receive the items. I ordered two 36C bras. They are NOT 36C, more like 34Bs. So I looked up the return policy. You can only return them if it's been with in 30 days of ORDERING.....even though it took them 5 weeks to get it to me. So this is $40 wasted. Also, one of the straps is broken. They use adhesive to bind them and it came loose.....they don't even stitch the straps!!! Absolute waste.
18 maart 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how frustrating it must have been to wait longer than expected for your order and then receive items that did not meet your expectations in terms of sizing and quality.
This is certainly not the experience we want for our customers. Please provide your order details and photos of the issue so we can review your case and work toward a fair resolution.
Your feedback is important to us and helps us continue improving our products and overall service. We would appreciate the opportunity to make this right for you.
Second order and they completely…
Second order and they completely screwed it up they sent the wrong size all the way around. I needed a d cup they sent me. C cup. I won’t order from them again
17 maart 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Hi, thank you for bringing this to our attention, and we're very sorry about your experience. I completely understand how frustrating it must be to receive the wrong size, especially after placing a second order with us.
We’d really like the opportunity to make this right for you. Please provide your order details so we can review what happened and arrange the best possible resolution.
Your feedback is important to us, and we truly hope we can restore your confidence in our service.
Ordered a bra over a month ago and…
Ordered a bra over a month ago and still haven’t received it, and I was just recently charged some $34 from this company. Now that I am seeing the reviews that it’s for some VIP fee that I did not sign up for. Very scammy! I have reported it to PayPal as well.
15 maart 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re sorry about your experience and understand why this situation feels concerning. Not receiving your order and then seeing an unexpected charge would be frustrating for anyone.
We’d really like to look into this right away. Please share your order number or the email address used for the purchase so we can check the shipment status and review the charge on your account. If the VIP membership is active, we can cancel it and review the billing with you.
We’re here to help resolve this properly and appreciate you bringing it to our attention
They work with you and help
The site is hard to navigate and I accidentally ordered more bras than I wanted. They worked with me to refund my money and to only send me what I had ordered.
7 maart 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you for your honest feedback — we really appreciate you sharing it. If you ever need anything in the future, we’re always here to help! 😊
This is a Scam Subscription service
This is a Scam Subscription service, after you buy from them they will take a monthly subscription fee for a VIP Benefits account they set up on your behalf during the checkout process. Then they will argue tooth and nail that you Opted In via the first purchase and refuse to refund the fees ( or many months fees you do not notice the payments being taken ). AVOID .
11 maart 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re sorry to hear about your experience and understand why this situation caused concern.
We’d like to clarify that we have been in contact with you via email and have now canceled the VIP subscription and issued the refund. We hope you acknowledge our intention of resolving this matter with fairness.
If you have any further questions or need additional assistance, please feel free to reply to our last email.
Absolute trash. Awful experience. Save yourselves
One of the worst experiences I've had. The bras are trash- fabric is rough and uncomfortable, edges are sharp and cut worse than wires. I tried 4 different bra types and 2 different sizes from them. The sizing is wildly unpredictable, and had no conformity. I had to fight the company for over a year to get my order, just to be sent the wrong sizes. I ordered sizes 38 G and 38 H, they sent me 32 B. I fought with them for another 3 months. They eventually replaced the order because it was escalating to lawyer involvement. Don't buy a bra from them. They're over priced, falsely advertised (my breasts were not supported well, the bras gave me uniboob, and the fabric was so stiff, that the edges actual cause several cuts in my skin). I should've fought for my money back, but honestly they're so crooked and unprofessional that I cut my losses. Stay far away before they burn and cut you, too. Honest rating- 0 stars, do not recommend, can't believe they're still in business.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re very sorry to read about your experience and understand how frustrating and upsetting this must have been. This is certainly not the experience we want any customer to have.
Receiving incorrect sizes and having difficulty getting the matter resolved would understandably cause disappointment. We appreciate you sharing these details, as feedback like this helps us review both our product quality and our support processes.
If there are still any outstanding concerns regarding your order or if there is anything further you would like us to review, please feel free to contact our support team directly with your order details. We would be willing to take another look and see how we can assist.
You may contact us directly at support@floralsecrets.co
The first ones that were delivered but…
The first ones that were delivered but were the wrong size, customer service was very good and found out my right size and sent the correct size, thank you so much they are the perfect size.
2 maart 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
It’s wonderful that the new ones fit perfectly. We truly appreciate your support, and if you ever need anything else, we’re always here to help! 😊
They responded to my concern with grace…
They responded to my concern with grace and promptly, what more could you ask for? Kudos to a company that cares about customer relations.
24 februari 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Customer care means a lot to us, so it’s wonderful to hear that reflected in your experience. We truly appreciate your support! 😊
They got back to me very quickly and…
They got back to me very quickly and resolved my issue within 24 hours. Excellent service!
26 februari 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Providing fast and helpful support is always our goal. We truly appreciate your support, and if you ever need anything else, we’re always here to help! 😊
Beware - scam company with Average products
Beware - very dodgy company, at checkout they subscribe you as a VIP and charge you NZ$60 a month and conveniently do not tell you this in any email. The order confirmation email provides no details of your actual order, presumably to get round telling you this.
Due to my own fault at not looking at my statements, I only realized this (thankfully) when the 3rd payment came out on my credit card.
Their website gives you no details of this 'membership' you've subscribed to. Contacting them, the only email I received was to try to convince me not to end the subscription, after I told them to cancel it immediately.. Nothing! No further response to confirm it has been canceled.
Products - Bra was average and small sizing also, would not buy again even without the scamming involved by the Nymbus company. Paid extra for expedited delivery which did not happen and took a long time to receive item.
1 december 2025
Review zonder uitnodiging
Antwoord van Floralsecrets
We’re sorry to hear about your experience and understand why this situation would be frustrating. That’s certainly not the experience we want for our customers.
To clarify, the VIP membership is presented as an optional add-on during checkout and would only be included if selected before completing the purchase. Charges may also appear under Nymbus LLC, which is our payment processor and can sometimes look unfamiliar on bank or credit card statements.
That said, if you requested cancellation, we’d like to review your account to confirm the membership status and ensure it has been properly canceled. We can also look into the billing and the expedited shipping concern you mentioned.
Please share your order details so we can check this for you and make sure everything is resolved correctly. We’re here to help.
I had been looking for a bra that would…
I had been looking for a bra that would not only be supportive but also comfortable, well I differently found it with the Rose bra.
The staff were very helpful when it came to choosing the right size gor me. The colours you can choose from are very nice.
28 februari 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your lovely feedback! We’re thrilled to hear you found the support and comfort you were looking for with the Rose Bra — that’s exactly what it’s designed for.
It’s also great to know our team was helpful in guiding you to the right size and that you’re enjoying the color options.
We truly appreciate your support, and if you ever need anything, we’re always here to help! 😊
Customer service is top tier
Customer service is prompt, thorough and professional.
26 februari 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your kind feedback! IF you ever need anything, we’re always here to help! 😊
Great experience
While many people get a great fit, it didn’t work for my wife. Floral Secrets handled it quickly and professionally.
We are very satisfied with their guaranteed fit and money back guarantee.
3 februari 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you for your honest and thoughtful feedback. While we’re sorry the fit didn’t work out for your wife, we’re really glad to hear the situation was handled quickly and professionally.
Standing behind our guaranteed fit and money-back promise is important to us, so it means a lot to know you felt supported throughout the process.
We truly appreciate your trust, and if you ever need anything in the future, we’re here to help! 😊
My issue was dealt with promptly
My issue was dealt with promptly and in full. Happy with the customer service I received
27 februari 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you for your feedback! We’re really glad to hear your issue was handled promptly and fully resolved.
We appreciate you taking the time to share your experience, and if you ever need anything in the future, we’re always here to help! 😊
Antwoord van Floralsecrets
Thank you for your feedback! We’re really glad to hear that reaching out to us was easy — that’s exactly how it should be.
If you ever need anything else, we’re always here and happy to help! 😊
I REALLY like this bra!
I REALLY like this bra!! The first one i received was the wrong size, but the company handled this very quickly and sent me the correct size. It is soft and is the best fitting bra i have ever owned, with no exaggeration. The people i have had to email have been very helpful and professional. It had been a long time since i felt like i could say "i trust the company", but i trust this one!! A+!!
1 februari 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Wow — thank you so much for this amazing feedback! We’re thrilled to hear you love the bra and that it’s the best fitting one you’ve ever owned — that truly means a lot to us.
We’re also glad we could quickly fix the sizing issue and get the correct one to you. Providing helpful, professional support is something we care deeply about, so hearing that you trust us really makes our day.
Thank you for the A+ and for giving us a chance. If you ever need anything, we’re always here to help! 💛
Top Tier Customer Service
I ordered the wrong size and asked how to exchange. Floral secrets responded immediately and told me to keep the item and offered a replacement. They helped me identify the correct size and sent it. They were friendly and responsive, and I appreciate the outstanding customer service!
25 februari 2026
Review zonder uitnodiging
Antwoord van Floralsecrets
Thank you so much for your kind feedback!
It means a lot to hear you felt supported and well taken care of. That’s exactly the experience we aim to provide. We truly appreciate your support, and if you ever need anything again, we’re always here to help!
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