Have been excellent for many years. The shop interface, selection, and customer service are always great. You can reach their team via email, on the website, and via Discord. Which is more than you... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Neuware bestellt und gebrauchten Artikel erhalten. 4 Emails an den Shop geschrieben und absolut keine Rückmeldung erhalten. Werde nie wieder Ware von Fnatic kaufen. Edit Der Support hat endlich... Toon meer
Bedrijf heeft geantwoord
Ho acquistato molte cose da questo Shop da tastiere a vestiti, parlando di tastiere ho acquistato una Streak65 che sto usando proprio adesso, piccola, leggera e i tasti si premono molto facilmente, un... Toon meer
Bedrijf heeft geantwoord
Ho ordinato il Fnatic x Lamzu MAYA 8K (small) il 3 gennaio e mi è arrivato dopo solo una settimana. sono rimasto colpito dalla qualità costruttiva di questo mouse e dalle performance. Forse l'unica c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FNATIC is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. 17 YEARS LEADING ESPORTS PERFORMANCE.
Contactgegevens
2 Ebor Street, E1 6AW, London, Verenigd Koninkrijk
- shop@fnatic.com
- www.fnatic.com
4,3
Uitstekend
161 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fnatic really listens to the feedback
Fnatic really listens to the feedback, they ask back and communicate with their users. Great customer service and their products are also improving in quality.
5 april 2022
Review zonder uitnodiging
Antwoord van Fnatic
We are thrilled to hear you feel that way, we always try to go an extra mile for our users and we always listen to your feedback since we make both Gear and Apparel for you. 😊🧡🖤
Thanks for sticking with Fnatic! 👊
Really good mouse
Hello there!
The mouse is spectacular, the sensor is perfect and the lightweight makes it easy, for lowsens players like me, to turn-around in many situation on fps games.
It's not a 5 star review just for one thing. Your software on my pc doesn't show the battery percentage correctly. If i plug the mouse in for example, at first it shows 50% but if i plug out the mouse anche then plug it in again immediately it shows 90 or 100% . I think it's a software bug but maybe it's just on my pc.
Last but not least, the battery is so so durable. I can use the mouse for a week and the battery does not get low on percentage.
Overall a really good mouse, thanks for the effort you put in building it. Its really game changing.
5 april 2022
Review zonder uitnodiging
Antwoord van Fnatic
Thank you for your amazing review, we are happy to hear that you are loving and enjoying BOLT! 😊
Our Developers team is working on improving the OP and you can expect both the OP and the firmware update very soon, thank you for your patience! 🧡🖤
Scammed
The keyboard makes a buzzing sound when RGB is turned on and fnatic support refuse to let me return the keyboard after only 1 day. They do not allow returns even though there website says you have 14 days.
26 maart 2022
Review zonder uitnodiging
Antwoord van Fnatic
Hi there!
Thank you for writing to us and posting a review.
We're sorry you feel this way, and we would like to explain this more thoroughly.
The possible RGB buzzing you mentioned, can be caused due to the PWM (Pulse-width modulation) which is how the LEDs within the keyboard power and adjust their brightness levels, this can happen on other mechanical gaming keyboard brands as well, and isn't deemed as a defect, a further explanation about that can be found here: https://help.fnatic.com/support/solutions/articles/77000515936-buzzing-coil-whine.
We have set up the help pages for our customers to get acquainted with our Returns policies, and how the return/exchange processes operate.
You can find our Return policy here: https://help.fnatic.com/support/solutions/articles/77000302359-what-is-fnatic-return-exchange-policy-
Unfortunately, the reason you mentioned does not comply with the Returns/Warranty policies, and we couldn't accept the return because of that.
If you need any additional help, we hope to hear from you soon, and we appreciate your understanding with this.
Stay safe and well,
Fnatic Customer Support
Nice products and shady practices
Can't complain on the company, item was shipped fast and their customer support is great.
Why 2 stars then: my French layout Ministreak keyboard came with a manufacturing defect: a keycap is missing. The support told me they have a problem with the French layout and can't send me the missing cap. Well, it happens.
However:
- the FR layout is still listed in their site with no mention of this issue, although they are aware about it
- I was invited to write a review on their site, which I took time to do, with a 4/5 rating, I mentioned the FR layout issue, so they just not published my review. So, DON'T trust their review section, it's heavily filtered / censored.
12 maart 2022
Review zonder uitnodiging
Antwoord van Fnatic
Hello Damien,
Thank you for taking the time to write.
We believe we responded to your review, but unfortunately, we haven't received a reply from you yet, so that could be the case why your review hasn't been published yet.
We’ll be reaching out to you personally, as we want to learn more about what happened and how we can make things right, as we do our best to be transparent with our customers.
Also, we would greatly appreciate the opportunity to discuss this further with you, and we have forwarded your feedback to the relevant team, so we will reach out to you, keep an eye out for an email from us : )
Fnatic shop has never let me down when…
Fnatic shop has never let me down when it come to quality items. You can tell from the minute your items arrive that they only use the best materials. I’ve placed many orders for Jerseys, Hoodies, Joggers, and more and have always loved all of them. I would recommend their clothes and gaming peripherals to anyone.
5 maart 2022
Review zonder uitnodiging
Antwoord van Fnatic
Thank you for the kind words, we love it that you are satisfied with our apparel and gear lines. Hope to hear and see you soon again! And thank you for supporting the Fnatic team in this way. #ALWAYSFNATIC
Great products - listens to feedback
Great products, fast shipping, and they listen to customer feedback which is wonderful to see. This is a very enthusiast oriented company and they seem to be very passionate about what they do. As of 02/2022 I'd say these guys are trustworthy and I'd be happy to buy more of their products in the future.
13 februari 2022
Review zonder uitnodiging
Antwoord van Fnatic
The team here at Fnatic is thrilled to hear such wholesome feedback, and we’re proud to be able to provide you with a great gaming and apparel experience. This confirms that we are going with this in the right direction. We hope to see you soon. #ALWAYSFNATIC
Antwoord van Fnatic
Hi there! Thank you for showing love for our apparel and gear items. We hope that you will be on the lookout for the new lines of both in the near future. :D #ALWAYSFNATIC
5 star keeb
First time buying from Fnatic and overall happy with the experience and the product. Would recommend the streak65 to others for its build quality. Sound and typing is better than your average Corsair or gamer keyboard. Typing is reactive as promised. On board RGB management is nice and easy.
The usb plug on keyboard is ever so slightly loose, and at low intensity 2 of the RGB modes show half of the board with either slower colour change or different colour than the other half of the board. Very minor cons and still a 5 star product for me.
A shame that the newer LP model does not come with more ISO key sets.
10 januari 2022
Review zonder uitnodiging
Antwoord van Fnatic
Happy to hear that you are enjoying the keyboard, thank you for the lovely feedback, we will make sure to pass it on to our Gear team! 😊 🧡🖤
Unlike the current STREAK65, the STREAK65 LP Black will not have region-specific modifiers as extras in the box. Initially, the available options would be only ISO and ANSI layouts with PBT keycaps. We have decided to go only with these two layouts for the time being, so we would suggest that you follow our social media to be in the loop if the changes happen at any point. 👊
Free shipping issue resolved
I found all stuff in the store really easily, I knew which sizes were available, how to determine my size.
I was trying to get my order to be over 100 euros so I can get free shipping, but shipping was still included so I opened up the terms and conditions and there was a list of all EU countries that have possibility to get free shipping and Croatia wasn't there, so I was sad but understood the problem.
I had no other problems and everything else went smoothly.
9 januari 2022
Review zonder uitnodiging
Antwoord van Fnatic
Thank you for the review, happy to hear that your experience with Fnatic was a positive one, and we will work on including more countries to the free shipping list in the future. 👊🧡🖤
Highly recommended
Fantastic Material, fast shipping and the customer support is very fast to respond and ready to help.
And besides of all that you ill get a bag off goodies.
26 december 2021
Review zonder uitnodiging
Antwoord van Fnatic
We are happy to hear about your overall satisfaction and experience with Fnatic! 😊🧡🖤
Amazing this product
26 december 2021
Review zonder uitnodiging
Antwoord van Fnatic
Thanks for the lovely review! 😊🧡🖤
Best keyboards of my life
Best keyboards of my life, price / value is outstanding, great quality , continue like this!
25 december 2021
Review zonder uitnodiging
Antwoord van Fnatic
Thank you for your great review Giacomo, thrilled to hear that you are loving the keyboard! We sure will, since we make our gear for you! 👊🧡🖤
Great Merch
Just received my merch. Sizing is built for below average-size people, so be sure to check out the size chart. Other than that- Awesome. I'm really happy that I bought my Fnatic jersey
21 december 2021
Review zonder uitnodiging
Antwoord van Fnatic
Thanks for the lovely review, we also always advise our customers to check out the Size Chart since the sizes can very depending on the fit and the manufacturer.
Lovely to hear that you are enjoying your Fnatic Jersey! 🧡🖤
I love fnatic
I've been following Fnatic since 2014, became a real fan in 2016, and started to offer myself some products like their split and world jackets and jerseys every year, mouse, t-shirt, jogging, etc
All the year , every products of Fnatic has been a success, never been deceived once.
My only regret would be to never have been able to go to Berlin, at the lec studio, see my favorite team play, get an autograph of them as well as a picture, but overall, I'm pretty happy with all of what Fnatic has been offering us throughout the years and I still believe its gonna keep impress us in the future ( I'm sorry for my bad english, still learning :) )
25 november 2021
Review zonder uitnodiging
Antwoord van Fnatic
Thank you for the wholesome story about the history that you have with us. And the love that you shared regarding the apparel and the gear, and above it all that you supported the team in this way throughout the years! It means a lot! :D
Your words inspire us to continue and to improve and to keep up the good work. Your English is great, keep it up! :D #ALWAYSFNATIC
high quality service and product
high quality service and product. fast delivery
22 november 2021
Review zonder uitnodiging
Antwoord van Fnatic
Thank you for the kind words, we are glad that you loved the whole Fnatic experience with us. Kindly recommend us to your friends. :D #ALWAYSFNATIC
Best website from an esport team
Best website from an esport team, safe shop.
22 november 2021
Review zonder uitnodiging
Antwoord van Fnatic
Thank you very much! This really means a lot since we upgraded the shop, and that the new design is loved by our Fnatic fans! And thank you for supporting our team in this way. :) #ALWAYSFNATIC
smooth and efficient
smooth and efficient. fast response from customer service
21 november 2021
Review zonder uitnodiging
Antwoord van Fnatic
The team here at Fnatic is thrilled to read that you loved the whole experience. It validates that we are on the right road and that we will keep up with the good work! :D Hope to see you soon again. #ALWAYSFNATIC
I love the products of fnatic
I love the products of fnatic, so much quality and also nice prints, maybe the shipping to Eu could be faster and the sale more often
21 november 2021
Review zonder uitnodiging
Antwoord van Fnatic
Hi mate, thank you for showing love for our apparel. :D Regarding the shipping part, COVID-19 and possible customs processing depending on the country, we try to put all out in the open on our help pages for everyone to see. Regarding the sales part, we have passed it on to the relevant department, but we would suggest that you follow our social media channels to be in the loop. Currently, we have a Black Friday sale, you might find something that fancies you. Thank you for the kind feedback! :)
Beyond satisfied
I have ordered a jersey, a mouse, and a mousepad from fnatic shop. Overall I am satisfied with the delivery time and the service provided. With covid being at large and most of the world being quarantined, it did take a while for my stuff to be delivered, but the customer service was superb and responsive. As far as the quality of the items I purchased, it’s been two years so far and everything is working as intended at highest level of performance.
20 november 2021
Review zonder uitnodiging
Antwoord van Fnatic
Thank you for reaching out and letting us know of this, this feedback lets us know that we are doing things right, and we are glad that you are satisfied with the whole experience. This will help us to stay on the right track and to provide quality service. :) #ALWAYSFNATIC
Amazing
My experience with Fnatic shop Is perfect, I order more on the site
20 november 2021
Review zonder uitnodiging
Antwoord van Fnatic
Thank you for the wholesome review. :D #ALWAYSFNATIC
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.