Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... Toon meer
Bedrijf heeft geantwoord
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Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... Toon meer
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... Toon meer
Bedrijf heeft geantwoord
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Fill up and save with fuelGenie business fuel cards
Geschreven door het bedrijf
- fuelGenie business fuel cards help UK sole traders, SMEs and growing fleets cut fuel costs and stay in control of driver spend – with no transaction fees on fuel. Fill up at great value pump prices across more than 1,350 Tesco, Morrisons and Sainsbury's forecourts. With fuelGenie+, that becomes 2,300+ locations, adding most Shell and Welcome Break stations. fuelGenie+ customers also get up to 45 days to pay,* and no surcharges – the price at the pump is the price you pay. One HMRC-approved VAT invoice help reduce the admin headache, and the free online account and app let you track usage, set limits and manage your cards 24/7. *Subject to status. Terms apply.
Contactgegevens
PO Box 6139, WV1 9RQ, Wolverhampton, Verenigd Koninkrijk
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
3,7
Gemiddeld
542 reviews
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UNDERHAND CHARGE INTRODUCED FOR NON…
UNDERHAND CHARGE INTRODUCED FOR NON USEAGE....
I have held my account for some time, it has worked and was supposed to get me fuel discounts.
Just noticed 2 payments of £3.60 on my account.
It appears that if you are unable to use your card for a while - you are now charged....
YOU HAVE NOW LOST A MEMBER AND I AM NOW GETTING 3% CASH BACK ON MY CREDIT CARD.
NOT PAYING YOUR FEES....
14 oktober 2026
Review zonder uitnodiging
Antwoord van fuelGenie
Hi there, thank you for your comments.
We're very sorry you're unhappy with the changes that have recently been put in place regarding the monthly account charges for usage.
An advance notification was sent to all customers during the week beginning 15th June advising of an update to our T&C's where a small monthly account charge of £3 + VAT per month will be introduced on each account where the monthly spend is less than £500. This email was sent to all customers from the email address of updates@news-fuelGenie.co.uk
The full details for the update that was communicated in June can also be found on our website here https://www.fuelgenie.co.uk/terms-conditions/, and are also available on the home page when logged into your online account.
If you have any further questions or concerns over this issue, please contact our helpdesk by phone on 0345 371 2490 between 09:00 - 17:30 Monday to Thursday, or 09:00 - 17:00 on a Friday, or by email at enquiries@fuelgenie.co.uk, and we will be happy to assist.
Many thanks,
The fuelGenie Team
Being charged didnt use card got…
Being charged didnt use card got charged for not using because set a high amount for the month, dont even give you a discount on the fuel spent on the card , can not speek to any one on the phone have to send emails which they dont reply to . will cancel DD .
Dont use this company.
9 oktober 2026
Review zonder uitnodiging
Antwoord van fuelGenie
Hi there,
Thank you for your comments.
Our phone lines are open Monday - Thursday 09:00 - 17:30 and Friday 09:00 - 17:00, and we have minimal wait times during these times to get through and speak to a member of our team.
We also aim to respond to all emails within around 2 working days at most. If you would like to email us at enquiries@fuelgenie.co.uk with your account number as a reference, along with the details of the issue, an agent will be back in touch with you as soon as possible.
Many thanks,
The fuelGenie Team
Stay away
I went to open an account. Then decided to stop it. Never received a card. They then kept hounding me with emails asking for my bank details. Stay away. There are better companies. As you can see from the answer below. They are clueless.
5 oktober 2026
Review zonder uitnodiging
Antwoord van fuelGenie
Hi there, thank you for your comments.
We would be happy to investigate the issues you have mentioned in your comments; please email us at enquiries@fuelgenie.co.uk and include the application reference number you would have been given when you first applied.
Just to clarify, if the application was never completed as we needed further details to finalise your account, then no card would have been issued to you.
Many thanks,
The fuelGenie team
Being charged didnt use card got…
Being charged didnt use card got charged for not using because set a high amount for the month.
Dont use this company and they take money every week other companies out there which donot charge. I noticed you have replied the same to every body giving a bad review and you still charging when cancelled
5 oktober 2026
Review zonder uitnodiging
Antwoord van fuelGenie
Hi there, thank you for your comments.
We are always looking at ways to ensure fuelGenie remains a competitive option in the crowded fuel card market, and unlike many of our competitors we don't include transaction fees and surcharges, or any individual card fees as a standard set up for fuelGenie accounts.
We have however introduced a small fee of £3.00 (Plus VAT) per month to ensure the costs of account operation, invoice production and transaction settlement are covered for accounts with low usage for the month.
This fee will only applied to the account when the usage over the course of the previous month has been less than £500.00, and will be shown on the first available invoice produced each month.
Also, we offer a number of options for billing depending on the fuelGenie product you have; we offer more than weekly billing depending on the type of account you have.
If you have any further queries about the updated T's & C's, or anything else related to your fuelGenie account or our updated fuelGenie+ account which offers wider coverage throughout the UK and expanded billing options, please contact us at enquiries@fuelgenie.co.uk
Many thanks,
The fuelGenie team
Not a company I would recommend
Not a company I would recommend - avoid
Apparently if you don't spend in excess of £500 per calendar month they are charging you for the priviledge of having their card
There are others out there that have the same facility (and don't charge for the facility) and have loyalty schemes so investigate
It would be better to pay on a company credit card rather than use this company
11 september 2026
Review zonder uitnodiging
Antwoord van fuelGenie
Hi there, thank you for your comments.
We are always looking at ways to ensure fuelGenie remains a competitive option in the crowded fuel card market, and unlike many of our competitors we don't include transaction fees and surcharges, or any individual card fees as a standard set up for fuelGenie accounts.
We have however introduced a small fee of £3.00 (Plus VAT) per month to ensure the costs of account operation, invoice production and transaction settlement are covered for accounts with low usage for the month.
This fee will only applied to the account when the usage over the course of the previous month has been less than £500.00, and will be shown on the first available invoice produced each month.
If you have any further queries about the updated T's & C's, or anything else related to your fuelGenie account or our updated fuelGenie+ account which offers wider coverage throughout the UK, please contact us at enquiries@fuelgenie.co.uk
Many thanks,
The fuelGenie team
Charging you for not having a card after 12 months and ignoring requests!
Ignores my rewuest to.close my account when I cancelled the card 12 months ago and have now decided to start charging me for a card that I dont have! When I phoned customer service they told me to send and email (which gets ingnored) then lefy me in hold when I asked who their reglating body is. I now find that my online account has been disabled with no reasons given. Absolutly disguating service, I have given them 14 days to sort this out before I contact the ombudsman, which I can do as a 2 person only business! Oh and can I find an email address for them!?! All emails have to be sent via their website with no cinfirmatiin being sent to my email so they can conveniently claim it wasnt sent, so I have had to take screenshots this time...
9 september 2026
Review zonder uitnodiging
Antwoord van fuelGenie
Hi there, thank you for your comments.
We're very sorry for any inconvenience caused here.
Unfortunately cancelling a card on your account doesn't automatically close your account, as that will require a specific request in writing to do so as per our T'&C's.
Our email address is shown towards the bottom of the Contact Information section on our Contact Us form linked here: https://www.fuelgenie.co.uk/help-and-support/contact-us/
The details of our regulatory body are also available on our website at the very bottom of the home page here: https://www.fuelgenie.co.uk/, as well as noted on our opening welcome message on our contact number of 0345 371 2490.
Unfortunately we can't find your account from the information provided as part of this review, however if you have used the Contact Us form to send us a request or to discuss a concern then we can assure you the correct team who manage the query in question will be in touch as soon as possible to assist you.
Many thanks,
The fuelGenie team
Antwoord van fuelGenie
Hi Sohail Ashiq,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
We are being charged for an account…
We are being charged for an account that should have been closed two years ago.
4 september 2026
Review zonder uitnodiging
Antwoord van fuelGenie
Hi there, thank you for your comments.
If you wish to close your account at any point please email us at enquiries@fuelgenie.co.uk using your account number as a reference.
Accounts can only be closed with written request, and any accounts still open will have been informed of our recently updated T's & C's in June.
Kind regards,
The fuelGenie Team.
With no discount on pump price and now…
With no discount on pump price and now the introduction of the monthly "low spend fee" this fuel card does not suit the small business owner.
Using a credit card where cash back is available offers a better value alternative.
4 september 2026
Review zonder uitnodiging
Antwoord van fuelGenie
Hi there, thank you for your comments.
We are always looking at ways to ensure fuelGenie remains a competitive option in the crowded fuel card market, and unlike many of our competitors we don't include transaction fees and surcharges, or any individual card fees as a standard set up for fuelGenie accounts.
We have however introduced a small fee of £3.00 (Plus VAT) per month to ensure the costs of account operation, invoice production and transaction settlement are covered for accounts with low usage for the month.
This fee will only applied to the account when the usage over the course of the previous month has been less than £500.00, and will be shown on the first available invoice produced each month.
If you have any further queries about the updated T's & C's, or anything else related to your fuelGenie account or our updated fuelGenie+ account which offers wider coverage throughout the UK, please contact us at enquiries@fuelgenie.co.uk
Antwoord van fuelGenie
Hi Iftkhar Ahmed Sheikh,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Did everything to help my card.
11 augustus 2026
Antwoord van fuelGenie
Hi There,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Antwoord van fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Antwoord van fuelGenie
Hi Wesley Peak,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Matter dealt with promptly
10 juni 2026
Antwoord van fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Issue dealt with very quickly and…
Issue dealt with very quickly and efficiently. Thank you.
22 mei 2026
Antwoord van fuelGenie
Hi Paul,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Antwoord van fuelGenie
Hi Sally,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Antwoord van fuelGenie
Hi Stern Energy Ltd,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Few issues I have is occasionally the…
Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to another machine. Annoying atimes. There is also delays with receiving additional cards. Takes longer than anticipated. Other than that, it's been ok to use, easy to increase limit and changes to card also very easy to do.
28 april 2026
Antwoord van fuelGenie
Hi Felix,
Thank you for your comments.
If you experience any issues using your fuelGenie+ card in any of the participating forecourts, please drop us an email at enquiries@fuelgenie.co.uk with the details of the store and a brief description of your experience. We can use this information to offer feedback to our colleagues within the operational division of the retailer to hopefully avoid any repeat instances of issues like this at the store in question.
In terms of card delivery, we estimate cards can take up to 7 days to arrive after ordering; if you are experiencing longer delays please get in touch with the details of the card and we can check dispatch dates with our distributor to offer reassurance.
Kind regards,
The fuelGenie team.
Antwoord van fuelGenie
Hi Donycouriers,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Great service best prices for fuel
Great service my very tiny margins are helped by knowing I’m getting a good price for my fuel
3 mei 2026
Antwoord van fuelGenie
Hi Clare,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
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