fuelGenie Reviews 

Excellent service, very user friendly

Good customer service. More station to fill the feul

Generally a descent fuel card. However the issue with changing passwords everywhere every 3 months when most devices now use face recognition or fingerprints needs to be addressed. Trying to remember a password from 3 months ago is hard and more so when the system doesn't recognise your username so then you have to start emailing and chasing fuel genie.

For me I will go back to using a bank card and it gives me 2% back on my spending

We requested two new fuel cards via a phone call, the procedure was simple and took only a few minutes, the person I spoke to was very helpful.
The fuel cards were expected within 5 to 7 working days, they took slightly longer to arrive, a day or so, this was not a problem for us however and we have experienced postal delays from time to time in the past, so this may not have been a FuelGenie issue.

Brilliant service

Most fuel stations will not accept this card because they do not recognise it. Ninety per cent of my staff have been refused fuel and have to use their funds.

When you call Fuel Genie to explain to them that most stations will not accept the card, they want the station's address and the exact date of refusal. At this point, there are too many to give them. I do not have time to get all the information they want to fix their business. I will have to use another company.

I’ve had an absolutely fantastic experience with FuelGenie and couldn’t be happier with their services. The application process was incredibly straightforward and quick, and making credit changes, reapplying, or requesting new cards has been completely hassle-free and handled with the utmost professionalism.

What truly sets them apart is their outstanding customer care and professional support team. Every time I had a question or issue, they responded promptly and efficiently, leaving me feeling valued and reassured.

Overall, I highly recommend FuelGenie. If you’re looking for a reliable, professional, and stress-free service, this is definitely the one to choose!

Best service you can ever find with FuelGenie.

Emotinal blackmailer. They will sudden finish ur limit and ask for a security deposit

Quick and easy, I needed my limit changed as we use this service more than originally thought. A quick message and via the online contact us portal and my limit was changed less than 10 mins later.

Great service and staff

Your email helped us realise we were about to reach our credit limit. We applied to increase our limit and we had a positive decision within an hour. Helps our business run more efficiently.

Honestly shocking how this company works. You have to jump through hoops to get anywhere with them. They will not even change statement dates or collection dates. Account information is not easy to find. The card is rejected at most of the app recognised shell garages. Customer accounts member Mark is miserable sod who needs to find a new job

We have used Fuel Genie for our fleet since 2017. The service works perfectly for us.
We are in the process of changing banks and unfortunately timing of the change meant our old DD failed. I rang to speak to an advisor and spoke to Wayne, who was able to confirm the DD Changes had been made but not quite in time. Wayne also stated he would set a reminder to check the next payment goes through ok. He was really pleasant on the telephone and knowledgeable. Thank you

very easy to navigate

I Have been using Fuelgenie since 2014 never had any issues until last month changed address cards where sent to old address no contact from company emailed no response finally got through to someone raised to credit team nearly a week later no response I have had no cards delivered to new address having to pay fuel card for last month plus fill vehicles up this month the service is disgusting if this is how they treat loyal customers I will be raising this higher

Great, so easy to deal with.

Objective achieved, thank you.

Reliable, Quick, Easy to use and best of all it shows me where to go for the cheapest fuel…

After fuel cards from, Logistics UK, and Shell through a third party, I up graded to a fuelgenie + cards at pump price. Supermarket. I got tired of price creep with the fuel card companys so a call to the fuelgenie team and they sorted my requirements without fuss.