Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... Toon meer
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... Toon meer
Bedrijf heeft geantwoord
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Fill up and save with fuelGenie business fuel cards
Geschreven door het bedrijf
- fuelGenie business fuel cards help UK sole traders, SMEs and growing fleets cut fuel costs and stay in control of driver spend – with no transaction fees on fuel. Fill up at great value pump prices across more than 1,350 Tesco, Morrisons and Sainsbury's forecourts. With fuelGenie+, that becomes 2,300+ locations, adding most Shell and Welcome Break stations. fuelGenie+ customers also get up to 45 days to pay,* and no surcharges – the price at the pump is the price you pay. One HMRC-approved VAT invoice help reduce the admin headache, and the free online account and app let you track usage, set limits and manage your cards 24/7. *Subject to status. Terms apply.
Contactgegevens
PO Box 6139, WV1 9RQ, Wolverhampton, Verenigd Koninkrijk
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
3,7
Gemiddeld
542 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Daniel’s Resolution
Having had long conversations with accounts regarding a query about a change an agent called Daniel resolved the matter to resolution in a five minute call
Excellent work Daniel
4 juli 2023
Review zonder uitnodiging
Antwoord van fuelGenie
Hi Peter,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
I have never ever received a fuel…
I have never ever received a fuel discount.
10 juni 2023
Review zonder uitnodiging
Antwoord van fuelGenie
Hi there,
Thank you for your comments!
With fuelGenie you only pay the advertised pump price; there are no hidden fees or charges, however there is no discount on the pump price.
Our website contains a lot of information regarding the ability to save over 3p per litre when using fuelGenie; this statement is based on the difference between the published Government Weekly diesel fuel pump prices and the diesel pump price (inc. taxes) paid per litre for diesel by fuelGenie customers for the comparable period. During 2021 fuelGenie customers buying diesel at Tesco, Morrisons and Sainsbury’s saved an average of 3.11 pence per litre when compared to the Government Weekly road fuel prices.
If you have any other questions about your account and how fuelGenie works, please contact us at enquiries@fuelgenie.co.uk or visit www.fuelgenie.co.uk for more information.
Many thanks,
The fuelGenie Team
Great Experience
Easy to set up, UK coverage of fuel depots, great vision of account and personal account manager who was great.
Always checking on account requirements and very helpful when fuel prices were rising.
Used them for 17 years and a great experience throughout.
31 mei 2023
Review zonder uitnodiging
Antwoord van fuelGenie
Hi James Madden,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Very efficient service and easy to understand App
Excellent service and lots of stations to choose from
1 juni 2023
Antwoord van fuelGenie
Hi Mrs Gaynor,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Great company makes life much easier
25 mei 2023
Antwoord van fuelGenie
Hi Jason,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Speedy Response
Requested a credit increase and it was done quickly and efficiently.
Very fast and impressive service.
24 mei 2023
Antwoord van fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Simple to use
Simple to use, no fuss with detailed VAT invoices that simplify my business fuel expenses.
14 mei 2023
Antwoord van fuelGenie
Hi Peter,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Antwoord van fuelGenie
Hi Ryan,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Antwoord van fuelGenie
Hi liam Sheils,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Spoken to customer service a couple of…
Spoken to customer services a couple of times during our time with Fuelgenie and always seem to get rude Reg on the phone. One of the main reasons we're currently looking to move is a lack of care for retaining customers.
9 mei 2023
Review zonder uitnodiging
Antwoord van fuelGenie
Thank you for your comments.
Would it be possible to email us directly at enquiries@fuelgenie.co.uk, with examples of the dates and times as close as possible, as well as your account number, so we can investigate these incidents.
We take these comments very seriously, and we fully investigate and take appropriate action for any complaints we may have regarding our help desk agents.
Many thanks,
The fuelGenie Team.
speedy response and got what was needed
2 mei 2023
Antwoord van fuelGenie
Hi Ms Linda,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Great customer service
16 april 2023
Antwoord van fuelGenie
Hi Mr David,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Antwoord van fuelGenie
Hi Teresa,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
I cannot believe how many times she has…
I cannot believe how many times she has to apologise for your errors
Total disorganisation, and Jenny is accounts doesn't even know what emails she has sent....
23 april 2023
Antwoord van fuelGenie
Good afternoon,
Thank you for your comments today.
A member of the team has been in contact with you. If you have any further queries please don't hesitate to get in touch on 0345 371 2490.
Many thanks,
The fuelGenie Team
Yes this is very good and maybe best…
Yes this is very good and maybe best fuel Card! But 1 thing! I didn't use many years my Account. But was about £45 advance! So. They are just closed my account and stolen money. Now I have £0 in advance! Sorry 1 star.
18 april 2023
Review zonder uitnodiging
Antwoord van fuelGenie
Thank you for your comments.
Unfortunately we can't find your account from the information provided in your review. In order for us to investigate further and advise what might have happened with your account can you please send an email with a description of the issue, along with your account number or card number as a reference, to enquiries@fuelgenie.co.uk
Many thanks,
The fuelGenie team
perfect
using the APP i have control over my account and when it was clear i need to up our credit limit it was a 5 minute job m done dusted
excellent
16 april 2023
Antwoord van fuelGenie
Hi Ian Villa,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Absolute rubbish constant charging
Absolute rubbish constant charging , if you miss the direct debit 50 quid charge constant direct debits flying out the account with no explanation cancel my account you can’t meet the demands !
2 april 2023
Review zonder uitnodiging
Antwoord van fuelGenie
Thank you for your comments.
fuelGenie provide answers to all your questions in the Frequently Asked Questions section of our website to enable potential customers to make an informed decision before submitting an application to us.
This section includes how often you will be invoiced, payment terms and any charges that could be incurred and under what circumstances they will be charged.
Please contact our Credit Control Team on 0345 371 2490 should you wish to discuss further.
Many thanks,
The fuelGenie Team
Rubbish customer service for potention customer.
I wanted to go from a UK Fuels card to fuel genie as I’m not receiving great service from my current provider. I have good credit history with uk fuels and credit in general but everytime i apply for a fuel genie card, i get declined. Customer service is non existant with fuel genie by the looks of it. Cant even reply to emails.
29 maart 2023
Review zonder uitnodiging
Antwoord van fuelGenie
Hi There,
Thank you for your comments.
We're sorry to hear about your bad experience.
All of our applications are reviewed on an individual merit. If credit cannot be offered, we do try and offer a suitable alternative option.
In order to review this further, could you please send us an email to enquiries@fuelgenie.co.uk confirming your application number or business name so that this can be investigated further.
Many Thanks,
The fuelGenie team
TERRIBLE SERVICE.
Upgraded from a fuelgenie card to a fuelgenie+ card so I could use Shell stations. My 3 local shell stations are on the app stating the card is accepted. After putting £123 diesel in my vehicle one said the card is not accepted. I insisted it was on the app so they tried to process the card and it was not accepted. Queried with the station manager who said they were a franchise station so they could not accept. I telephoned the other two stations and spoke to supervisors and both said it would not be accepted if I tried to use it at them. Emailed and spoke to Fuelgenie approx 3 weeks ago who said they would get their rep to follow through and advise me. I am still waiting thus planning to cancel my cards.
10 maart 2023
Review zonder uitnodiging
Antwoord van fuelGenie
Hi there,
Thank you for your comments.
We're really sorry you've had a bad experience using our fuelGenie + cards in a number of Shell stores.
In order for us to investigate this further, could you please send us an email to enquiries@fuelgenie.co.uk detailing which stores you have had this issue with, including your account number or the affected card number too please?
Many thanks,
The fuelGenie team
FuelGenie offers an excellent service.
FuelGenie offers an excellent service.
I have had an account with them for many years and would not hesitate in recommending them
24 maart 2023
Antwoord van fuelGenie
Hi Craig Banks,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
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