Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... Toon meer
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... Toon meer
Bedrijf heeft geantwoord
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Fill up and save with fuelGenie business fuel cards
Geschreven door het bedrijf
- fuelGenie business fuel cards help UK sole traders, SMEs and growing fleets cut fuel costs and stay in control of driver spend – with no transaction fees on fuel. Fill up at great value pump prices across more than 1,350 Tesco, Morrisons and Sainsbury's forecourts. With fuelGenie+, that becomes 2,300+ locations, adding most Shell and Welcome Break stations. fuelGenie+ customers also get up to 45 days to pay,* and no surcharges – the price at the pump is the price you pay. One HMRC-approved VAT invoice help reduce the admin headache, and the free online account and app let you track usage, set limits and manage your cards 24/7. *Subject to status. Terms apply.
Contactgegevens
PO Box 6139, WV1 9RQ, Wolverhampton, Verenigd Koninkrijk
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
3,7
Gemiddeld
542 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very useful and efficient way of…
Very useful and efficient way of keeping track and for HMRC records.
I find it really beneficial.
27 februari 2023
Antwoord van fuelGenie
Hi Mr Roman Melny,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
easy to use and straight forward
23 februari 2023
Antwoord van fuelGenie
Hi Iain Hunter,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Excellent 10/10
2 maart 2023
Antwoord van fuelGenie
Hi Dean,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
QUICK AND EFFICIENT CUSTOMER SERVICE
QUICK AND EFFICIENT CUSTOMER SERVICE, AS SOON AS I SENT MY REQUEST IT WAS DEALT WITH WITHIN THE HOUR, EXCELLENT SERVICE
1 maart 2023
Antwoord van fuelGenie
Hi Jane,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Easy way to fund fuel for a small charity
Recently started using and going well so far.
Good idea for a small charity using vans for transport.
Not quite 5 stars as would be better if I can update our account without having to contact them by email as this causes a delay.
17 februari 2023
Antwoord van fuelGenie
Hi there!
Thank you for your comments!
We do have an online portal at fuelgenie.co.uk where the majority of account details can be updated by any of your registered account holders at any point without any need to contact us by email. There are some more secure processes where we may need an email for any amendments, such as a change to the bank details we hold for your direct debit, but if you're ever unsure, drop us a quick call and we can guide you through where the task you need to do can be done online or if it requires an email.
Many thanks,
The fuelGenie Team.
Complaint, Shocking Customer Support!
Complaint!
I have had one of my work vehicles rejected from a Shell garage at Pickets Cross, Ringwood, Dorset. They advised that they won't accept your Fuel Genie + card.
I have spoken too your customer that advised that the Shell garage should accept the card. After 5 minutes of advising Kam, at your CS, that they wont accept the card, even after I phoned them directly which they confirmed they don't accept FG+ cards?? His response when I asked him to make contact with them that he was too busy?? I asked to put through to a manager to discuss this further and advised he couldn't. Not to sure what customer support system you are managing but absolutely shocking treatment, expected better. I will now like my account to be closed as you are misleading companies advising that the Shell garages on your App are all accessible and they are not, further more your CS is shockingly bad. Send me details of my account closure as I will take my business else where.
22 februari 2023
Review zonder uitnodiging
Antwoord van fuelGenie
Thank you for your comment.
We do apologise that you have had to expeirience this. We have received your email in relation to this. This is going to be investigated as a high priority, we will be in touch via email regarding this.
Many thanks,
The fuelGenie Team
App works great
App works great, I know what I've got to spend on my fuel card every month. It also shows what petrol stations are around me.
16 februari 2023
Antwoord van fuelGenie
Hi Stephen,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Quick and very useful
7 februari 2023
Antwoord van fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
I got the response i needed but what…
I got the response i needed but what was impressive was that it was very quick and efficient
6 februari 2023
Antwoord van fuelGenie
Hi Mohammed Babu,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Fantastic quick and efficient company…
Fantastic quick and efficient company that’s helping us grow our business.
Can’t fault them on anything
31 januari 2023
Antwoord van fuelGenie
Hi Daniel James,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Quick response
29 januari 2023
Antwoord van fuelGenie
Hi Michael Gardiner,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Fab fuel card
23 januari 2023
simple to deal with and prompt
20 januari 2023
Antwoord van fuelGenie
Hi Billy,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Antwoord van fuelGenie
Hi Andreea-Cristina Pelin,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
I have had cards declined even though…
I have had cards declined even though my credit limit is well within what I spend and I still don't know why.
28 december 2022
Antwoord van fuelGenie
Hi there, thank you for your comments.
In order for us to investigate this further are you able to send an email to enquiries@fuelgenie.co.uk stating the date/time/store where the cards were declined, along with your account and any associated card numbers please?
Many thanks,
The fuelGenie Team.
Credit limit on cards
Needed a credit limit increase on the card; emailed requesting this, got an affirmative reply within the hour.
Great effortless service
16 december 2022
Antwoord van fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Antwoord van fuelGenie
Hi Derek,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Antwoord van fuelGenie
Hi Angie D,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Customer service has been very prompt…
Customer service has been very prompt since opening up our account, very happy
12 december 2022
Antwoord van fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
We have always found FuelGenie very…
We have always found FuelGenie very helpful and efficient
9 december 2022
Antwoord van fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
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