Garden Bargains Reviews 

Don't try to ring this Company. After 2 emails complaining about the state of a shrub sent to my daughter, I have made 3 phone calls of over an hour with no reply from their end. On one call the battery actually ran out on my house phone!!! Eventually I was told, via email, to RING AGAIN to leave my card number to pay for more postage and packing so that they could send me a replacement!!! 2 more calls of over an hour, later I have emailed them asking that they ring me..............still waiting! What on earth has gone wrong? I have had several items in the past and been more than pleased.

Terrible customer service...I bought a membership with my last order where I purchased online, yet I can't order anything else online with them as apparently I do not have an account with them with my email address, yet I get sent invoices and offers? You're not given a membership number which I find really odd? I don't want to have to keep placing orders via phone especially when you're left on hold or set up a new account and nowhere to put in your membership so I lose out on discounts. Better off going to the garden centre if you can or buying from their main advertisers.

Bought their multi purpose compost. All my plants died.
Emailed them, told me I should have used additives according to the plants. I will not be useung them again. Very poor service.

Beware of this companies special offers and website. We ended not getting the plants we ordered and paying more than the offer we used. Tried using their customer service and it was a waste of a phone call and my time. My advice is avoid at all cost and send their emails to SPAM !!!

Ordered 120 bedding plug plants ,for just under £20.Ordering was easy ,and they came within 5 days.However the plants were rooted in plastic cells but put into cardboard boxes ,were they have been thrown around the box damaging some of the plants .Also some of the plants hadn’t grown in their individual cell ,and others had come out of the cell ,showing how dry they were .Some very weedy plants amongst the selection ,but let’s see how they grow .

So i purchased a Jasmine plant after doing some online check regarding delivery times and price. 7-14 days to delivery ( no pre-order item ) i was ok with this. 2 days later after purchasing no purchase confirmation received so i call and a lady says its on its way, later that day received it. 2 weeks later not dispatch note as i was told i would receive when the item was sent so i write a mail and check online, the item is still there for sale. I get a notification that they will get back to me with in 5 days. A week later i called because it was enough and i am told that its a pre order item ( it was not otherwise i would not have purchased it) and i tell her that they have them in stock since las week because i checked online. She tells me that they just got in yesterday and i would receive my item with in 7 to 14 days. So i cancelled the purchase.

So points to raise.
- unorganized
- lack of structure
- no control of how they operate
- letting down the customer

Completely disappointed, i always give people and businesses a chance and if they are smaller businesses even more. But this business is a complete and total let down.
I do not recommend them and i will advice any one not to use them.

I've purchased some of garden plants from here. Plants are so fresh.. All of them are growing up so fast. Also bought some insecticides.. Price is reasonable.. Good quality of products.

Such poor service, I wish I had read the reviews before ordering. Was happy to wait the estimated 7-14 days for my order, but still no sign after 20 days so rang. 55 mins on hold, got a lovely lady telling me my orders were on a pick list. I asked what that meant, she said it meant someone was selecting my order imminently. When I suggested that should mean delivery within a week she said probably not......lovely lady became not-lovely and said I just needed to wait, their system doesn’t tell them anything more so pointless me calling back to check in a week.
I know it’s a busy time for these places, but stop taking orders and catch up - if you cannot fulfill an order just refund!

I have waited nearly 4 weeks still no plants

I orderd some plants from them and when they came ,the leafs where yellow and a lot of the stems were brocken.They had very little compost in if any at all . The packageing was not up to other suppliers standard.The plants were very dry ,and when I took them out to repot them on the small amount of compost fell away from the roots . NOT VERY HAPPY .I WILL NOT USE THEM AGAIN

DO NOT USE THIS COMPANY. I do not usually write reviews, but this company are using misleading practices regarding the items they are ‘selling’.
I ordered four items over three weeks ago on 21 March. 3 items were in stock and the fourth item, bedding plants, was due to be in stock 2 April. After no delivery or contact from this company, I called last week to be told that there was a 14 working day delivery time and that I would receive my order by today 12 April. Again nothing has arrived.
I called today to be told the bedding plants were sent out on 9 April and should arrive (sometime). The other 3 items that I ordered were apparently not in stock when ordered (although they were showing as available when I ordered them). They do now have them available to send but have told me to expect they will take a further 21DAYS to arrive. I cannot cancel for a full refund as they have sent (supposedly) the bedding plants which were only added to bulk up the order.
Very shoddy practices and I suspect borderline fraudulent.
If I could give a minus star review I would.

I don’t enjoy complaining but this company doesn’t give you 100% satisfaction. I ordered a batch of plants when the first one arrived the package was poor and some of the plants where damage. I email them all they could do was to give me a £5.00 voucher.my second plants came I was disappointed again .The same thing the box was not sealed right and all my plants where out of there holders some in the bottom of the box.The plants where dry.very poor packaging. No worth the money I’ve spent .

I was sceptical because of all the negative reviews but I have had a really positive experience. The cypress conifers arrived when they should and were of great quality. The real bargain however was the price I paid, super cheap compared with everywhere else

I ordered a bamboo plant and a willow tree. Both arrived in very poor condition. The bamboo pot was broken and most of the soil was in the box, a few stems were broken and the soil was bone dry. The willow was also sat in bone dry soil. I had to take the bamboo out immediately and the soil was just dry all the way to the roots. I notified Garden bargains as they requested you contact them before leaving a poor review, but despite my email and sending photos to show I was telling the truth, I've heard nothing. So here's the poor review. I'm not going to be using this company again.

Ordered 5 plants only one of them reasonably healthy 2 others no sign of any plants just pots of soil and the other 2 not brilliant needless to say no response to emails wont order anything else from them

Where do I start I wouldn’t even give them a star absolutely disgusting still haven’t received an order from 14/03/2021 when you call them kept waiting to then get put through to someone that as no customer service skill. Never will this so called company get my money again no response to emails either hence having to call them today awful awful awful.

Once bitten, never again. Put in an order late January. 2 items should have been despatched immediately (hanging baskets), 2 items had despatch dates in March. Received email saying 3 items (accessories plus one plant) had been despatched to Royal Mail. Checked through tracking, due Thursday, on Friday item still not received. Telephone call was a joke, sent an email, waited 2 days, received confirmation that order had gone missing and a new order would be raised. Still waiting for despatch notification a week later. Have received the 2nd part of my order which I can't plant on because I am waiting for the hanging baskets.
Excuse given during telephone call was, "we're very busy", of course they are its spring employ more staff and fulfil your obligations to your customers who have already paid.
Very frustrated, will certainly never use again.

Ordered through Garden Bargains for the first time this year but was a bit unsure due to other reviews regarding packaging. I have now received two separate deliveries and both come in really good packaging with no damage to plants. Would definitely recommend.

My first and only time giving Garden Bargains any of my money! Still waiting for two of three parts of my order beyond their maximum estimate for delivery. I was left hanging on the phone line without any clue as to how long I would be required to wait and I have not had an answer to my email. One of the items is a set of planters I don’t see what could be the delay in dispatching planters. Good luck to anyone who has had a positive experience, all I have to say is buyer beware!

I have ordered two peach trees and they arrived a week later (maybe 10 days max) well packed and in good condition. There were few branches snapped in transport but nothing major that would affect the plants growth. The only downfall was despatch email came after the trees were delivered but again it was no problem. Overall great experience