Good response to questions I asked. However I am not able to access any more on this site than I can on my UK site with the exception of newspaper articles. I cannot find any marriages or births fro... Toon meer
Bedrijf heeft geantwoord
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Amazingly bad text search for their digitized records. Even knowing the exact date and the paper in which a death notice appeared, it could not find a simple surname string. Moreover, attempting to... Toon meer
Bedrijf heeft geantwoord
How did this scenario happen? Why is it necessary to compliment people for doing EXACTLY what their job description describes as their job? I am the first one to compliment someone when they go abov... Toon meer
Bedrijf heeft geantwoord
I like Genealogybank because it seems to have papers that my other historical newspaper subscriptions do not have. It is easy to look up information. It would be nice to be able to have it search fo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
GenealogyBank.com is one of the largest online newspaper archives for family history research with over 2 billion names from 1600s to present day. Search free.
Contactgegevens
Verenigde Staten
- www.genealogybank.com
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Marilyn is a very good technician
Marilyn is a very good technician, thoroughly familiar with your software. The issue was with my computer, not your software. We had to go through several trials to isolate the issue. She was patient with me. The problem is fixed now.
28 april 2026
Antwoord van GenealogyBank
I'm so glad that you got Marilyn to help you! She is indeed one of our best. Thank you so much for posting this!
Customer service was excellent
Customer service was excellent. Karen did a great job. Thank you.
3 mei 2026
Antwoord van GenealogyBank
Thanks for your feedback!
What made my experience great was the…
What made my experience great was the person that I was speaking to and her name was Marilyn she was very attentive and very caring which I really appreciate it. The service was excellent and they had exactly what I needed which I am very grateful. Thank you genealogy bank for all your help.
2 mei 2026
Antwoord van GenealogyBank
Thank you for sharing your experience with Marilyn. We think she's pretty great, too!
Loved working with genealogy bank
Loved working with genealogy bank, just did not use enough to warrant renewal due to change in finances.
27 april 2026
Antwoord van GenealogyBank
Thank you for your kind words! If you need us again, we will be here!
You have outstanding employees
You have outstanding employees. Everyone with whom I spoke was knowledgeable, personable and professional.
5 april 2026
Antwoord van GenealogyBank
Thank you for sharing this! We love helping our customers!
Closed due to fraud
Unfortunately, my card had been closed due to fraud. So, when my renewal came up, it was refused as I didn't have a new card on file. I called and spoke with one of your employees and she fixed everything and even offered me a promotion that was currently running. She was friendly, informative and helpful.
4 april 2026
Antwoord van GenealogyBank
Thank you for sharing! We're glad to hear the experience was easy for you.
Personal attention to my needs
Personal attention to my needs. Immediately took care of my problems. Very polite and courteous.
5 april 2026
Antwoord van GenealogyBank
Thanks for your feedback!
Unsatisfactory purchase experience.
I did not renew my previous subscription due to high cost for the use I get out of it. Then I did re-purchase due to special price offered in email. With that link, I was offered a two-year rate which also included one free month. After filling in payment info, no actual receipt was shown with any extra charges. My payment was accepted. No receipt came, even though the page said there would be. When checking my account, it showed only 24 months subscription - NOT 25. It also showed a higher cost than had been listed. Subsequent Chat and email accomplished getting the "free" month and an explanation that tax had been added - and an actual receipt. Should NOT have had to complain to get all that.
31 maart 2026
Antwoord van GenealogyBank
You're correct. This all should have been automated for you and we've passed your feedback along to the marketing team to check the link. We are glad that our team was able to resolve it for you.
Antwoord van GenealogyBank
Thank you for your review!
Antwoord van GenealogyBank
Thanks! We appreciate your feedback!
Great customer service!
Dealing with a real human being (even though through email) was wonderful and fast. And this is in my opinion the best resource for my genealogy research.
26 maart 2026
Antwoord van GenealogyBank
Thank you! We appreciate you posting your feedback for others to see!
Nothing new on your site
Nothing new on your site. Anything could be found with plain Google searches, and much faster.
24 maart 2026
Antwoord van GenealogyBank
We are sorry this was your experience. Over 95% of our content is unique to our site and can't be found elsewhere.
Serious in regarding the way to do business
GenealogyBank works seriously
-promptly answered my emsil
-immediately acted to solve the subject
They understand the real value of any company is the client that can trust them.
24 maart 2026
Antwoord van GenealogyBank
Thank you for sharing! We love helping customers quickly!
Prompt and courteous service! 🙂
The person I dealt with, Mindy, addressed my questions promptly and went the extra mile to help me find the San Francisco Chronicle edition I was seeking.
16 maart 2026
Antwoord van GenealogyBank
Thank you for sharing your experience!
My family lived in small towns and your…
My family lived in small towns and your site does not have small town newspapers
7 maart 2026
Antwoord van GenealogyBank
We are sorry to hear that we don't have the publications you need at this time. We are always adding new content, so please check back!
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