Echo what others have said; followed process, extremely long wait without contact, remembering months (8mths) later we've not received voucher, chase, fairly quick reply from Gift Cloud but still have... Toon meer
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Lees wat reviewers zeggen
I hadn’t redeemed my gift card within the three-month window so I emailed GiftCloud. They responded very quickly and assured me they’d contact the company that gifted it to see if they could reissue a... Toon meer
Bedrijf heeft geantwoord
Giftcloud card claiming and setup website and portal links all result in a '502 bad Gateway' blank screen. Having jumped through lots of hurdles to get even this far towards claiming my EE broadband r... Toon meer
This review rating is for the customer care team only, as my initial contact from Giftcloud was not good! I received my email to claim my gift, but the links didn’t work. Eventually, the link for help... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The reward campaign builder - helping businesses grow. Our customer service team are on hand to help any customer or client enquiries in the first instance. Just contact using the form below ⬇️ https://giftcloud.zendesk.com/hc/en-gb/requests/new
Contactgegevens
Verenigd Koninkrijk
- hello@giftcloud.com
- www.giftcloud.com
3,3
Gemiddeld
4K reviews
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I was so relieved when I came across an…
I was so relieved when I came across an email I had forgotten about. It was for a gift card of £150. Gift Cloud sorted it out for me immediately. Excellent service.
23 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
Hello Lesley, thank you so much for your wonderful review. We are delighted that our team could quickly help you sort out your £150 gift card after you came across that forgotten email. It was a pleasure assisting you, and we hope you enjoy spending it.
Excellent customer service…
They were very informative so I could decide if I wanted the company to source my cooker or provide a voucher. The voucher arrived via mail within the hour.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
We are glad you enjoyed your experience with us. Thank you for your positive feedback. We are happy to hear that our team provided clear information to help you make your decision, and that we delivered your voucher so quickly.
Quick at sorting out my problem
16 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
We are delighted to hear that we could resolve your issue so quickly and efficiently. Providing prompt and helpful support is always our top priority, and we truly appreciate you taking the time to share your positive experience.
Very easy to use
22 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
Hi James, thank you so much for taking the time to leave us a 5-star review. We are delighted to hear that you found Giftcloud so easy to use. We truly appreciate your feedback and hope to see you again soon.
Very good every was correct on what I…
Very good every was correct on what I was being told
22 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
Hi Craig, thank you so much for your five-star review. We are delighted to hear that everything was accurate and matched what you were told throughout the process. We truly appreciate your feedback and hope you have a wonderful day.
They are an awesome company who were …
They are an awesome company who were brilliant at responding and resolving the issue with my gift card and getting us to me asap 10/10
22 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
Thank you so much for the wonderful feedback. We are thrilled to hear that we could resolve the issue with your gift card so quickly and get it delivered to you without delay. Providing prompt and helpful support is always our main goal, and we truly appreciate you taking the time to share your positive experience.
I’ve been waiting for a voucher for…
I’ve been waiting for a voucher for three years and another for 18 months absolutely ridiculous
22 oktober 2025
Review zonder uitnodiging
Antwoord van Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
It's great being able to claim rewards…
It's great being able to claim rewards for shopping which I was going to do anyway. The only slight issue is I have to spend more than I normally would in order to qualify and I spend even more on top of that in case some of the items are out of stock and reduce my total to below the amount required. All in all an excellent deal!
21 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
Hello CL, thank you for taking the time to share your feedback with us. We are delighted that you enjoy claiming rewards on your everyday shopping, and we appreciate your clever tip about adding extra items to cover any out-of-stock products. We hope you continue to find great deals with us on your future purchases.
Very useful
21 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
Thank you so much for your positive review! We are glad you find our product useful!
It was Gift!!
21 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
Hello Brian, thank you for leaving us a wonderful five-star review. We are delighted to hear that your gift was such a hit. We truly appreciate your support and look forward to helping you again soon.
Can i give 0 STARS?
Can i give 0*??
It's hard to believe a company be so incompetent - or deliberately trying to demoralise me into submission?
15 emails & weeks of waiting for my voucher that was the deal agreed to when I signed to SKY.
I HAVE THE EMAIL THAT PROVES IT - and yet I'm still waiting. WHY?????
21 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
Hello,
Thank you for your patience while we investigated this matter.
After reviewing your account, we can confirm that your original reward was sent on 7th September, in line with the specific Sky offer you signed up for.
However, we also acknowledge that you clicked through a £70 reward offer. With this in mind, as a gesture of goodwill, we are pleased to confirm that we will be issuing the remaining £30 reward to you.
We sincerely apologise for the time it has taken to reach a resolution and appreciate that you have had to contact us on multiple occasions. We understand how frustrating this experience must have been, and we are sorry for any inconvenience or disappointment caused.
You can expect to receive your additional £30 voucher within the next 24 hours. This will be delivered directly to your email inbox from no-reply@giftcloud.com. We recommend checking your junk or spam folder if you do not see it in your inbox.
We hope this brings the matter to a satisfactory resolution and thank you again for your patience and understanding.
Should you require any further assistance, please don't hesitate to reply to your existing support ticket, and we'll be happy to help.
Kind regards,
Giftcloud
Antwoord van Giftcloud
We are absolutely thrilled to hear that you had such a wonderful and straightforward experience using our service. Thank you so much for sharing your positive feedback!
Claim Time Limits
I lost one gift of £25 because I didn't claim it within a certain time, when I wasn't aware their was a limit
25 oktober 2025
Review zonder uitnodiging
Antwoord van Giftcloud
We thank you for this feedback. We are reviewing our communication to make sure gift expiry times are clearer.
on opening the gift card
on opening the gift card it was registered as having a zero balance. The bar code was not accepted at Sainsburys. Perhaps somebody could offer help.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
Antwoord van Giftcloud
We are glad you enjoyed your experience with our customer service.
Good one and I loved it
2 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
We are glad you enjoyed your experience with our product, and we truly appreciate your positive feedback.
That was easy
Claiming my gift was very easy. Just a couple of steps to follow. Good choice of vendors to choose from too. Redemption of the gift card was very easy. All in all, within a few minutes of receiving the email, I’d made my selection and redeemed my card with the vendor, making the funds immediately available. Great service!
21 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
We are glad you enjoyed your experience with our platform. It is wonderful to hear that our redemption process was straightforward and that you found a great selection of merchants to choose from. We always aim to make accessing your rewards as quick and seamless as possible, and we appreciate you sharing your positive feedback with us.
Got my gift card 6 weeks after taking…
Got my gift card 6 weeks after taking out the offer, a lot sooner than I expected.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
We are glad you received your reward much faster than expected. Thank you for the positive feedback.
Antwoord van Giftcloud
We are so glad you enjoyed our delicious coffee. Thank you for sharing your positive experience with us.
Only joined 2 days prior to winning my…
Only joined 2 days prior to winning my M&S voucher. Fantastic
20 oktober 2026
Review zonder uitnodiging
Antwoord van Giftcloud
We are glad you enjoyed your quick win. Our team appreciates the feedback.
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