Glyn Hopkin Group Reviews 

I have never, ever had such a pleasant experience with an MOT failure. No, this is not sarcasm. The car failed, if I had two rust holes the size of oranges in my underside, I would fail an MOT too. The experience however was excellent! The receptionist in the MOT / MG part of Glyn Hopkin was excellent. She was happy to help, polite and easy to deal with. The MOT mechanic, the man who took the car to the MOT bay and the man who took me to inspect the failure points were all professional, good to deal with and explained everything very well without treating me like an idiot. I AM mechanically minded but they didn’t know that. I would use this place and recommend it to anyone in a heartbeat. Once I have repaired the holes I will happily return. Oh, one last thing, they have a nice waiting area with tea and biccies.

When I got my car in November, I was asked to give a review. I stupidly did that. Big mistake. They took almost 2 weeks to sort out the settlement figure with my previous finance company. I had to keep calling and emailing MG department to find out what the hold up was. I was given all sorts of excuses. I was given an untaxed car and they never told me the car was untaxed since August. A few days after obtaining the car, it was clamped and I had to pay £260 just to have it unclamped. They still refuse to give me my money back. I have since reported it to Motor Ombudsman, who are dealing with the matter.The tyres were under inflated. Whenever I call or email them, they refuse to talk to me or reply to my emails. I even tried talking to the now manager and he was quick to get rid of me. They think it's over but it's not. Even the young man who sold me the car is ignoring me. They are all in it together. They are a dodgy set of people.

Miguel made the the whole experience warm friendly and engaging with no pressure. Smooth service and far superior than any other car dealership that we attended today.

Glyn Hopkin MG Chelmsford are fine if you only want a service or MOT. If you want any work done, go somewhere else. The mechanics do a good job and the customer services are pleasant but this is possibly the least inefficient company I have ever dealt with. I needed a rear fog light replaced before the MOT which I told them when I booked. I also left a message on the parts department phone when they didn't answer my call. No one rang me back, so I rang again and said what I needed doing. I also added a note of what I needed doing when I did the online service check in before my appointment. When I arrived the fog light was not on the list of work to be carried out. I asked again if it could be done. The outcome? The car failed the MOT due to a broken fog light. I couldn't drive the car due to the fail and was told it would be 2 days before the part would be in stock. As I am the main carer for my disabled mother who lives 15 miles away, this caused me considerable inconvenience and no one at Glyn Hopkin seemed bothered in the slightest. 'These things happen' I was told. Truly hopeless.

Bought a car from Romford. Found 6 things wrong with it .took it back been waiting for one week. Phone them . They said they would look into it still waiting. Being treated so badly never again going to Romford branch .

Took my Leaf in for a service at Glyn Hopkin Bishops Stortford today. Not cheap compared to local garages. Requested a courtesy car at online booking and received a confirmation of the service booking on Monday. Clearly stated on that email were the words "courtesy care required". Great, all confirmed I thought. Wrong. Arrived and no courtesy car available. Very rude spivvy looking young man told me it was my fault for misunderstanding the email and I should have read the Ts&Cs! Perhaps the lazy youngster could have phoned me a week ago and told me there would be no courtesy car instead of leaving me to get taxis at the last minute. Basically, they confirm they know you need a courtesy car but don't think they need to actually tell you one isn't available. Poor service!

I have been trying since Monday 9th February (three days ago) to make contact with the Colchester branch in order to have someone look at what would appear to be a minor warning light problem. Several of the telephone numbers listed on the web site are unobtainable, and I am now currently awaiting a response from two messages submitted through to Colchester by the Romford call-centre, who inform me that 'nobody is picking up', plus a further message submitted through the 'AI chat thing' on the web site. I have submitted mu contact numbers on each occasion and have yet to receive the courtesy of a reply or acknowedgement.

I own a Kia Stonic which needed a Warranty Inspection by Glyn Hopkin . The issues were dealt with by a staff member Mohammed promptly and efficiency ,result Kia agreed to a warranty claim. 5 star treatment by Glyn Hopkin

Really poor service - Alfie turned up gone half an hour later than our test drive appointment and when we left to do this he left me in the car whilst he was dealing with another customer! I had to cancel my drs appointment and then he said he was unable to get another model out for me to test drive - I would need to make another appointment! lol very shoddy … would not recommend this dealership (Thank you Theo for the coffee - that was kind of you)

Great customer service, very helpful and defo recommend.

Been coming here for years
Reliable good trustworthy

Sales team was excellent

When my radio stopped in my Nissan Juke I went to Glyn Hopkins in Waltham Abbey and asked for help to put the code in correctly. I had all the necessary information I needed including the code as it turned out but was told by a receptionist that this was not right and that I would have to book the car in for the day and engineers would need to take the radio out in order to put it right. This would cost over £90. (Plus cabs from and to the garage).
It turned out that this was completely unnecessary and with more friendly advice I sorted the problem out myself for the cost of £15. The information I had presented to Glyn Hopkins was all I needed.

It’s a pity that this particular member of their staff was either ignorant of the product she was asked to deal with or she was deliberately unhelpful.
Not good.

After being told we needed to do an inspection we were informed that the brake pads needed replacing as they were 90% warn. It was going to be 600 pound so we asked another mechanic ho quoted us less money(under 200). When we took the car in, he told us our brake pads were how much 80% good and didn’t need a rep replacing and that whoever told us it was was lying.

This is the worst garage I have ever dealt with. I took my Renault Megane here after my car alarm was continuously going off. The car was under warranty, however I was still charged over £300 for a new alarm unit. This did not solve the alarm going off. I was also told that the car had a broken coil spring, that needed replacing. They wanted me to pay upfront for the part, which they said was on back order and could take months to arrive. I decided to take the Car to John Banks in Ipswich, who fixed the alarm and also told me that the coil spring was not broken. So I can only guess if the mechanics at Glynn Hopkin are incompetent or just trying to con customers in to work they don’t need.

Just avoid them at all costs.

Shocking customer service from the buckhurst hill service centre. I've only had my car 6 months and already having problems after approx. 4 months.
Popped in to see if I could have this looked at (all electrics from front to back not working on both passenger doors) as doors and windows not opening.
Was told they could squeeze me in on 30th Jan and to bring the car between 8-10am.
When I arrived I was Informed it was not a 'waiting' appointment!! At no point was I informed that there are two different types of appointments and that mine was not the above.
I have no one to help me, so I have to wait for the car. I was the first car in the carpark at 8.30 and yet at 11.00 I'm still sitting waiting for my car to even be seen (now they're telling me 1pm).
Whilst the waiting is annoying, the issue I have is that the communication is shocking and you cannot expect people to just know what the drill is if you are not clearly and thoroughly explaining it to your customers. The receptionist Ellie is then getting 'aggy' towards us customers and cannot see that the fault is lying with the complete zero communication. As a first time customer and new to having a car from Glyn Hopkins, I have no idea how the appointments work, so if its not explained to me, how am I expected to know ?
There were 2 managers in offices behind the receptionist and at no point has ANYONE offered any apologies for the wait or customers service. This is shocking. How are you managing a service and you can't even be bothered address your unhappy customers ?!!
At this stage, I would not put myself in a position going forward to have to deal with this service centre again.
Incredibly disappointing.

The service and staff attitudes are appalling. I would warn everyone not to deal with this showroom

I bought a used Nissan Qashqai from Glyn Hopkin Nissan in St Albans, expecting a proper inspection and peace of mind from a main dealer. Unfortunately, this was not my experience.

Soon after purchase, issues started to appear. The local GH dealership later acknowledged that the front tyres were not to Nissan standards, and from an early stage I experienced clutch and drivability problems. Despite being told the car had passed multiple inspections, basic issues were missed — including expired repair kits left in the boot.

After months of ongoing problems and no satisfactory resolution from the dealership, I had no option but to escalate the matter. Both the Motor Ombudsman and the Financial Ombudsman Service investigated and concluded that the vehicle was not of satisfactory quality at the point of sale. As a result, my finance company took the car back.

This was a very stressful and time-consuming experience, and not what I expected when buying from a main dealer. I would strongly advise anyone considering a used car here to be cautious and to carry out independent checks.

The worst experience ever in relation to buying a car from
Glyn Hopkins. Brand new car and already in their garage with a broken gear box and more. Extremely bad communication, service and they don’t want to deal with you once you have made your purchase etc etc Please be vary careful when purchasing a car even if it’s brand new like mine. Couldn’t be more disappointed. It is Glyn Hopkins Bishops Stortford