Greenline Reviews 

Piece of bad stuff, if you have even a tiny bit of respect for yourself don't even dare travelling with them. In 9 out of 10 situations you are going to be faster travelling by bike. It's a shame I had to put one star in the review, not like it's deserved by any means.

Absolutely terrible - will never use again for the following reasons (based on yday power outage across the country)

Bought a ticket for £10 from Victoria to Luton (Bus never arrived - the only coach that was at the stop was overcrowded and driver never let anyone else on)

Stops are inadequately marked

Staff are nowhere to be seen

Cant even email them - you try and do it form their website and it never works - shocking bad

Poor, poor, poor

My British children were bitten by bugs all over the body train reached 4 hour late no TV no wifi all fake very dissapointed paid 30k waste all of my money
Pakistan zindabad

This 758 is always late. I take it to go to Hemel and it’s the worst service I have ever seen. Even if the road is empty, they complain about traffic every day. Can they not manage their route? So inefficient... I advice everyone to consider your plans an hour late for this ridiculous service.

Rude and intimidating bus driver. I will never use this service again. When asked about the time the driver rudely asked me:" what does the timetable say?" I just said that I needed to know in case it departs too late. His answer was that I should get the train then if I can't wait!
Absolutely disgraceful! It happened today, 12th July at 1.25 in Luton!

We have just been to torquay the nethway hotel with our fantastic driver and his wife Julie who has made our weekend away very special. Paul and Julie you are a credit to greenline thank you so much love Jean and gang xxx

I have taken 757 from London to Luton Airport twice. First time round the bus did not show up. According to the schedule a coach is supposed to come every 30 min so I decided to wait for the next one, as their phone operator advised me to do. Bad idea - the next coach was 20 min late so I arrived at the airport nearly an hour later than I planned.
Stressful to say the least.
But I thought that perhaps it was a fluke, after all the service back ran smoothly. So I tried again in a few months time. And once again: no bus, phone operator says that the next one will be there in 30 min... this time round the second bus did not show up either.
So if you can’t spare an hour or two waiting save yourself the trouble and get the train or a National Express bus.

Complete scam. I paid for a ticket on their website, the ticket was supposed to be emailed to me, the email came through in a corrupt format so I could not access the ticket. Their lines are closed all weekend so no one to help. When I called Monday morning I spent £10 on the line waiting for an advisor, then told there is nothing they can do. I complained and tried to get a refund on my ‘unused ticket’ (which never arrived), no refund. Untrustworthy, unhelpful, company. Never again.

Bought a ticket to the airport and the coach was full. I rang the company and was told "buying a ticket doesn't guarantee you a seat". Scam company.

Never on time. Seats are tight and crammed for room. Barely any leg space.

Dear Greenline

I’ve just had the most unpleasant experience with a female member of your team. She was rude intimidating and to be quite frank threatening.

My husband and myself arrived at Victoria Station to board our bus home. My husband proceeded to ask a bus driver of the Megabus if we were in the right area to board. Your inspector very rudely interjected and ‘shouted’ she is on her break ! My husband said to your inspector I only want to ask the driver a question and she repeated in a very intimidating manner the same response. I said to the inspector that there was absolutely no reason to be rude she put the flat of her hand up to my face and repeated she was on a break. I called her rude and she just kept repeating and repeating ‘break’ ‘break’. I asked this inspector for her name which she flatly refused to give and told me that she did not have to give it to me !!

If you have CCTV in the area I am sure you will witness this incident for yourselves. The time of the incident was approximately 12.50pm on Tuesday 15 January.

I have never been treated in such an appalling manner from a front customer serving agent. Further to say I am totally disgusted !

Where the other bus National Express has to be booked or tickets be bought in advance, with Green Line you can pay cash (£11 p.p) or pay by card at the chauffeur. At arrival at Luton Airport as well as departure from Victoria Station we had a very good travel experience (Dec.23 p.m.). Be there on time, in London Victoria Station is the first place to step up so seats enough even during Chrismas days. Full is full, but the bus leaves every half an hour.

Hi Greenline Team
We traveled from Malaysia & was connected to Greenline by our local tour - our coach driver Maureen did a fantastic job & been tying to get in touch with Maureen but not been very successful. Maureen has been fabulous and has gone the extra mile to make our trip to North New Zealand worthwhile.
She was our driver and a tour guide. Fantastic person. Please give me her contact number as I want to thank her personally.

I got the 3am bus to Luton airport. I probably got the same arrogant driver as others mentioned. There was no space for me to put my suitcase, and as I was trying to make space for my luggage , the driver started closing the door! First and last time I'm using green line! The webpage is confusing, the only positive was the customer service line that I used to get information. I never had issues with national express.

The online booking experience is awfull - I received an e-mail with a link to my ticket that I'm supposed to print out. However, after opening it once, the link doesn't work anymore. So I need to call Customer Service to re-enable the link again so I can print it out. Wait time on the customer support is 20+ min!! If this happens at night, their customer support is closed and you'll be stuck without a ticket, and you won't be able to travel. What a ridiculous system.

My husband and I needed our tickets refunded due to unforeseen circumstances. We used the online live chat and (after some waiting) the customer service team was extremely helpful.

Coach will depart later than sold in the ticket to be able to fit as many people in the coach as possible. Very unprofessional. If you want a serious coach service do not use.

Bought a ticket on the 23 April 2018,to depart from Vitoria station towards Luton Airport on the 29/04. Because it was the 1st time using this service, I called the thursday before and I was told there would be buses leaving from Victora at 2am, 3am, 4am, etc.
I arrived 30 min earlier to take the 3am coach. Found the Bus stop and checked the coach schedule there, it said the Greenline bus would stop there in the direction of Luton Airport. Other passengers were waiting.

The hour arrives and the bus was going to intitially stop behind a national express bus, changed the direction, went around, and drove off. Several passengers were left behind.

After sometime I found another Bus Stop metters away, after a junction. Other passengers that had missed the 3am BUS were there, at least 6 that I noticed.
There was a closed bus there, when the driver opened the door I asked what time it would depart, he told 4.30am, Not 4am as I was told on the phone, days before.

After a lot of confusion me and 2 other passengers that had missed 3am coach, decided to take a tax to Luton Airport, incurring an extra expense.

This service is deplorable, customer service line says ones schedule, the drivers do different schedules. I checked the schedule on that Bus Stop and it said the BUS would stop there in the direction of Luton Airport, the coach drives around and leaves passengers behind. I had to spent £20 more to get to Luton Airport. I will never use your services again.

If you want to be treated like a miserable beast, take this coach service. Arrogant driver on my first and last experience, with this company. For reference, it was the service from London Victoria to Luton Airport at about 8:30 of the 22/04/18 (bus stop 6).