Placed an order over a week ago and have no information regarding the order being shipped and no tracking sent- I had also opted for 1-2 days delivery. I have sent an email to their ‘Customer servic... Toon meer
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Fantastic transaction and super quick delivery, highly recommend. ProTrain™ Essentials Braided Slip Lead | Soft Rope Dog Training Lead with Figure of Eight Option This slip lead is exceptionally... Toon meer
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Easy ordering online, good selection of items available. Both orders dispatched in the stated 5working days so no complaints about that. I originally ordered the wrong colour of boots (went off pic... Toon meer
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Ordered Bisley 1/2 lb puppy dummy. Seem very sturdy and our pup was very interested. Hoping this will prove that he will pick up training easily. Only had them for a short time so need to continue. We... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Please Note-we do not chase or ask for Trustpilot reviews so there are few here as we use Google reviews predominantly At Gundog Catalogue, we are passionate about providing everything you and your dog need for training, working, and enjoying life outdoors. Based in the UK, we specialise in trusted equipment, clothing, and accessories for gundog trainers, working dog owners, and country enthusiasts. From high-quality slip leads, whistles, and training dummies through to durable outdoor clothing, footwear, and accessories, our range is carefully selected to combine quality, practicality, and value. Alongside leading brands, we also develop and supply our own growing product ranges designed specifically for the working dog community. We are more than just a store. Our aim is to support handlers and dog owners with reliable products, honest advice, and personal service — whether you are an experienced trainer or enjoying life with your first dog. Customer service remains at the heart of our business. As a small independent retailer, we work hard to provide clear communication, fair support, and a straightforward shopping experience. The majority of our customer feedback is collected through Google Reviews following completed purchases, where we are proud to maintain consistently high ratings across a growing number of reviews. We continually listen to feedback and use it to improve both our service and product selection. When you shop with Gundog Catalogue, you are supporting a business that genuinely values dogs, handlers, and the countryside lifestyle. We are here to help you get the very best from your partnership with your dog — today, tomorrow, and for years to come.
Contactgegevens
Verenigd Koninkrijk
- www.gundog-catalogue.co.uk
4,1
Goed
176 reviews
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Antwoord van Gundog Catalogue
Thanks so much for this amazing review Jill
Fantastic Slip Lead
Fantastic transaction and super quick delivery, highly recommend.
ProTrain™ Essentials Braided Slip Lead | Soft Rope Dog Training Lead with Figure of Eight Option
This slip lead is exceptionally well made. The rope has the right balance of flexibility and firmness, and the stopper stays in place without slipping. The lead tightens evenly, which helps maintain gentle, consistent control. After several weeks of daily use, there’s no fraying, no stiffness, and the loop still glides smoothly. A reliable training and everyday lead that performs exactly as advertised.
25 juli 2026
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you very much for this brilliant details review. Others will find this incredibly helpful. We are truly grateful. Best Wishes Craig, Bailey and the GDC team.
Really helpful company as postage was…
Really helpful company as postage was wrong they refunded straight away and this was done on Sunday. I have only used slip collar so far and really good quality. Long line in colour sage looks like good quality to. Glad they don't try and over charge for postage like many other company just cause I live in the Highlands and islands
1 juli 2026
Antwoord van Gundog Catalogue
Thanks Emma and it was our pleasure to be able to help. You are quite right, we dont charge extra for Highlands and Islands. Thanks for the kind review
Slow to respond
I placed my order on 27th June. I finally got some communication on 8th July via text, having emailed and left a voicemail on previous days. I cancelled my order as something seemed amiss.
27 juni 2026
Review zonder uitnodiging
Antwoord van Gundog Catalogue
For context and others reading this. We had apologised for the delay and explained that the delay was due to unforeseen family issues that had to be attended to. This order was placed on 27th June (Saturday). We were 3 working days late and the parcel was due to be despatched on 8th July. Naturally, we hate any disappointment and have offered our apologies for same. The client claimed they had already had a bank refund despite no chargeback being raised on us so we took the unfortunate decision to cancel the order to avoid any further confusion.
My dogs love these and they are an…
My dogs love these and they are an excellent motivator and reward.
2 juli 2026
Antwoord van Gundog Catalogue
Thanks So much for this lovely review Sarah. Bailey also loves these Sausage bites too. We know our local dog trainers find them brilliant for, as you say, motivation. Thanks again Love from Bailey, Craig and Team GDC
First class goods & service
Such an easy process to order. Delivery
Was fast and effortless. Now for the iimportant part, the items them self's .
My two dogs love everything I have purchased from this company, there traing treats are just the right size & Craig and Bailey ( his dag) are so very helpful and kind. Go ahead order and im positive your be as happy to deal with this family ran business as i am. Thanks guys Dixie & Daisy xxx
28 juni 2026
Antwoord van Gundog Catalogue
Dixie and Daisy. We love you guys and the notes you send us. Bailey even recognizes your names when I say them and his ears pop up. We really appreciate you guys, thank you!
Antwoord van Gundog Catalogue
Thanks for this kind review Mrs Bain--we really appreciate it.
Good products and timely delivery.
29 mei 2026
Antwoord van Gundog Catalogue
Thanks for this great review Yvonne, we really appreciate it. Best Regards Craig & the GDC Team
shambles!
i placed an order on May 17th, on May 22nd (after 5 working days) i chased up on where my parcel was - i appreciate they're a small company but all the reviews were saying how their delivery is super fast and things were dispatched next day so i was hoping i'd get the delivery before the bank holiday rather than having to wait the full 5 working days to be told it would be dispatched on the 23rd May.
not only that on the dispatch i noticed that one dummy wasn't listed so i emailed enquiring, i stated had i known it was out of stock (bear in mind on their website it was in-stock... i was simply enquiring if it was going to be sent.. had it not been i would've rather cancelled the order as its just been a negative experience, rather than letting me know about said dummy they cancelled my order 🤬)
so an absolute waste of time!
they claim them offered me a discount but the only discount i see is their generic discount they offer to everyone (10% - i had already used a 10% discount on this order)
no communication from their side was given about the delayed dispatch or the missing item.
apparently a bank holiday (23rd May, this is when i got the dispatch email) isn't appropriate to enquire on the where abouts of the missing dummy, surely better to enquire before the order comes and waste more time in waiting?
honestly it's beyond frustrating and i wouldn't PERSONALLY recommend this particular shop.
.
to clarify,
i waited FIVE working days before messaging, NOT three as they've previously claimed.
yes i said had it not arrived in the time stated i wouldn't have bothered shopping with them. didn't say i wish i cancelled, by that point i would've waited as enough time has passed and i wanted my order.
then i got the confirmation to find the dummy was missing, the order was shipped the day AFTER the 5th day though i guess you can't count the saturday as day 6 as technically its not a 'working day'.
i hadn't been told about the missing dummy and by this point again i had more than enough of being messed around i said had i known then & only then i would have cancelled!
24 mei 2026
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Amy,
We are disappointed to read this review, particularly as it does not accurately reflect the sequence of events.
Your order was placed on 17 May , you first chased the order on 20th May via our online chat, and was processed and dispatched within our stated dispatch timeframe of up to 5 working days. As advertised throughout our website, working days do not include weekends or bank holidays.
Prior to dispatch, you contacted us regarding an item that had become unavailable due to a stock discrepancy. We apologised, explained the situation, and offered a discount as a gesture of goodwill.
In your correspondence you stated that, had you known an item was unavailable, you would have cancelled the order, you did this multiple times. As a result, and to avoid any further inconvenience, we made the decision to cancel and refund the order in full before delivery was completed.
It is therefore incorrect to suggest that you were left waiting indefinitely for goods that we had no intention of supplying. The order was already in transit when the cancellation decision was made and a stop-and-return request had to be placed with Royal Mail.
We are a small family business handling thousands of products and, whilst stock discrepancies can occasionally occur, we always aim to resolve them fairly and promptly. In this case a full refund was provided and no financial loss was incurred.
We wish you well and hope you find a supplier better suited to your expectations.
Kind regards,
The Gundog Catalogue Team
Still waiting for delivery 2 weeks later!
I ordered two toys and some treats 2 weeks ago today and I am still waiting for my parcel! Very disappointing.
29 mei 2026
Antwoord van Gundog Catalogue
Dear Sarah,
We are sorry to read your review.
Having checked your order, it was placed on 18 May and dispatched on 26 May, which was within our advertised 5 working day dispatch timeframe once the Bank Holiday is taken into account.
At the time of your review, this was the first notification we had received that there may be a delay with delivery. Had you contacted us directly, we would have been happy to investigate the shipment with Royal Mail on your behalf.
We appreciate that delivery delays can be frustrating, however your order was dispatched within the timeframe advertised at the point of purchase. Once a parcel has been handed to the carrier, delivery times are unfortunately outside of our direct control.
Please contact our customer service team and we will gladly look into the current status of your parcel and assist further.
My pup really loves them.
29 mei 2026
Antwoord van Gundog Catalogue
Thanks Robert that's just the sort of great feedback we enjoy reading.
Kind regards Craig and the GDC team
Superb range of items and very honest…
Superb range of items and very honest and efficient deliveries. The dog supplements arrived next day and the leads and treats followed. I will be ordering from Gundog catalogue again.
21 mei 2026
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thanks so much for this amazing review! We look forward to welcoming you back soon. Best regards Craig and all at GDC
Fantastic Treats & First class service
I've once again reordered my stock of dog treats, My two dogs love every item
I've ordered from this company. The process to order is very easy and straight forward, delivery is very fast. I couldn't ask for a better service. Thank you once again Craig & Bailey
19 mei 2026
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thanks for this lovely review June. We are so grateful that Dixie and Daisy enjoy the treats so much . Best Wishes Craig & Bailey
Good quality but poorly run
My order took a while to arrive, I ordered it on the 30th March they dispatch within 5 working days which is longer than most other providers and everything is done at the last minute. The item didn't actually arrive until the 15th May. I was able to contact Craig however, and he was helpful with this matter. The products I recieved were also good quality.
I then sent some of the items back as they arrived too late and I purchased them elsewhere. There was no confirmation of receipt from the company. I also had an agreement with the team where I wouldn't pay postage on my returns seeing as I had to buy the items from somewhere else as they took so long to arrive however, they still charged me for delivery. I had to chase confirmation of reciept of the items. Their policy also states that refunds will be processed within 14 days however, I had to chase my refund as it wasn't recieved within the 14day timeline. When I emailed regarding this, there was no reply. I did however, recieve my refund 3 days late.
The items may be slightly cheaper from the gundog catalague but honestly I would rather pay more money and have items delivered in a timely manner, the company seems poorly run.
16 mei 2026
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thank you for your feedback Sophie.
Firstly, we would like to sincerely apologise for the delays experienced with your order and subsequent refund. On this occasion, we accept that our service fell below the standards we aim to provide and understand your frustration.
Your order was placed on 30th March and despatched on 9th April, which was outside our stated target timeframe and for that we are genuinely sorry. Unfortunately, Royal Mail then experienced additional delays in transit, with tracking confirming delivery on 15th April, which further compounded the issue. Whilst some of the delay was outside of our control, we fully appreciate that from a customer perspective the overall experience was disappointing.
We did remain in communication throughout and were pleased we could assist directly when you contacted us. We are however grateful that you recognised the quality of the products received.
With regard to the return and refund, your return request was created on 16th April and the goods were received back with us on 22nd April. Due to a combination of the May bank holidays and staff holidays, the refund was processed later than it should have been and we apologise for this delay also. The refund was subsequently completed in full.
We completely accept that this was not our finest hour operationally and we have already reviewed internal processes to help prevent a repeat of this situation moving forward.
Thank you again for your order, your patience, and for your honest feedback.
I ordered on the 19 April still haven’t…
I ordered on the 19 April still haven’t received it. I’ve emailed twice and heard nothing.
Absolutely shocking
19 april 2026
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Lucy,
We’re sorry you feel this way, however for clarity:
Your order was placed on 19 April
You requested cancellation on 24 April, which was actioned
Your refund has now been processed within our stated timeframe
Our policy clearly outlines that refunds can take up to 14 business days, and this has been adhered to in this case.
We would respectfully note that your comment stating you had “heard nothing” is not an accurate reflection of events.
We aim to be transparent and fair with all customers, and we’re confident this order has been handled in line with our published terms.
Kind regards,
The Gundog Catalogue
Ordered pair of game trousers on…
Ordered pair of game trousers on October 20 2025.
April 11 2026 contacted GDC with picture of the seam on inner lining coming undone after 6 months. On April 13 the last response I've had with GDC over this issue. Nothing since.
Not replying to emails or chat conversations. With no phone number and them ignoring my messages I'm stuck with trousers coming apart.
Poor customer service
29 april 2026
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Steve,
Thank you for your review — and I’m sorry to hear about the issue you’ve experienced.
I’ve reviewed this and can see you contacted us on 11th April, with our last reply sent on 13th April. You’re right that we should have followed this up further, and I apologise for the delay in doing so.
We haven’t ignored your enquiry, but clearly we haven’t progressed it as quickly as we should have — that’s on us and our supplier
We’d like to get this resolved for you. If you can please reply directly to our support email with your order number (GDC6398), we will take this forward immediately with the supplier and update you accordingly.
For clarity, we do have contact details available and always aim to respond promptly — and we will ensure this is handled properly from here.
Kind regards,
Craig & The Gundog Catalogue Team
Awful service and communication
Ordered on the 16th April. Now the 27th and I haven't heard anything about it being dispatched or shipped. Several emails and only one reply saying they will be in contact once in the office but nothing. Absolutely would avoid. Now going through my bank for my money!
27 april 2026
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hi Luke,
We’re sorry to hear you feel this way.
For clarity, your order was placed on 16th April and was still within our stated dispatch timeframe when you contacted us. We acknowledged your message and advised we would respond once back in the office.
Following your subsequent email indicating you would be pursuing a chargeback and making public complaints, we made the decision to cancel the order rather than proceed under those circumstances, and a full refund was issued immediately. This is now being processed by your bank.
While there was a short delay in our follow-up due to an unforeseen personal matter, we believe this was the most appropriate resolution.
Kind regards,
Craig
The Gundog Catalogue
Highly recommend
Highly recommend,
I ordered the Chopped Nettle Supplement for the first time from here. And I was not disappointed at all. Great quality product. Which I will be ordering from here in the future.
My dogs are show dogs and I need the at the peak of their health.
The delivery was a little later. But they kindly said Sorry for that. Which was much appreciated.
Thank you The Gundog Catalogue 🙂
10 april 2026
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hello Jane,
Thank you so much for your kind review — we’re really pleased to hear you were happy with the Chopped Nettle Supplement and that your dogs are benefiting from it.
We appreciate your understanding on the delivery timing as well, and we’re glad our team could help when it mattered.
It means a lot to us that you’ll be ordering again, and we look forward to supporting you and your dogs going forward.
Kind regards,
Craig and the team
The Gundog Catalogue
Ordered ramp for our dog 2 weeks ago.
Ordered ramp for our dog 2 weeks ago.
Nothing had arrived or info given by start of this week.
Emailed them Wednesday 22nd April . Nothing heard
Buy at your peril
13 april 2026
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Hello Alan,
Thank you for your review, and we’re very sorry for both the delay and the lack of response to your email — on this occasion, we fell short of our usual standards.
We have now cancelled your order and issued a full refund. While we were working to resolve the issue, we should have kept you informed throughout, and we apologise for the frustration this caused.
This is not reflective of the level of service we aim to provide, and we are reviewing our processes to ensure better communication in future.
Kind regards,
Craig and the team
The Gundog Catalogue
Acme Alpha dog whistle
Good well made whistle, with a bit of training the dog is returning. Has a good range and easier than shouting.
25 november 2025
Review zonder uitnodiging
Antwoord van Gundog Catalogue
Thanks for this brilliant review and yes (and we have all done it) shouting is much less effective than a good whistle. Best wishes Craig and all at GDC
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