Healthharmonie Reviews 

Excellent opticians at Healthharmonie, Wylde Green, Sutton Coldfield, my appointment was punctual and i felt at ease

The examination only involved taking a photo to be passed to a consultant. After six weeks with no contact I had to contact them. I was told the consultant wanted to see me and was given an appointment. At the last minute I was told this would be a phone appointment and I should send a photo. My current treatment is based on dubious photos.

Poor poor service from start to finish. Was referred by my Dr in Feb 2025. Seen by HH in June 25, told was a BCC that needed removing asap. This was done in Aug 25. After hearing nothing I was given an appointment for results in Dec 25, when attended this appointment, they told me they didnt have my results back yet and would ring me. Jan 2026 and still heard nothing. Ringing up is a joke. Avoid avoid

Was seen for initial consultation, never heard back so 8 weeks later I rang for update....appeared I needed an urgent appointment for a skin lesion removal. Had this appointment....12 weeks on, still waiting for results. Luckily im under the care of an oncologist for breast cancer which is just as well as otherwise Id still be uncertain if ive skin cancer. Diabolical provision of treatment, still unsure how you were ever awarded this contract as your failures in patient care are inexcusable.
Don't even bother commenting or giving a reply back to this review, your service is sh!t and I dont want to hear any form of another apology to tick off your quality assurance control ....I recall you apologised for the fact you didn't call me months ago to say I needed that urgent surgical appointment so really your words mean nothing. And I'll be reporting you to CQC.
A word for other unfortunate patients who find themselves referred to this sh!t show, ask your GP to refer you to your local hospital instead, take ownership of your treatment as HH certainly won't!

A very, very badly run organisation. Long wait times for everything is normal service. It doesn't matter if it's trying to contact them by telephone, or waiting for appointment, the patient does not appear to be the focus of the company's efforts. There is no ownership of your treatment. It will follow a disjointed path which has been designed not to cope given the pressure of patient numbers, and or lack of qualified staff - reasons given for delays/wait times.

I’m appalled by your service! For one I was told the next step would happen between 3-5 days, dated the 4th December. I’ve now found out today 24th Dec that you can’t take my referral due to my mental health. This is the most stable I am going to get. I’m not asking for a crisis support service, I’m asking for an adhd assessment.

I know what this is though. It’s your service wanting quick and easy money off the nhs, most people who have adhd have metal health issues, and suicidal thoughts. I told you in the assessment I had no plans to act on them, and I haven’t since March of this year. They’re just intrusive thoughts.

Why not just be honest and admit you only want straight forward easy assessments, ideally ones where no titration is needed, as that’s easy and fast money!

Avoid!

A.Gent

Never get follow up appointments sent through always have to phone yourself and wait in a queue. Have also had to chase for prescription to be sent to the gp surgery. Not good service at all

Can this get any more unbelievable!
Finally been given an appointment... in Wolverhampton when I live in Oldham!!

From march/April 2024 noticed my skin started to change on my face and back and arms. I was referred to a dermatologist on the 11 October 2024 by my GP. By Christmas of 2024 and new year 2025 it had become worse still not seen a dermatologist! Multiple visits to MSK A&E the GPs followed due to my face and arm getting infected and me becoming quite poorly.

I continue to chase my appointment up at the GPs for a dermatologist to be told soon?! By this time it's August 2025 and still no dermatologist!

September 2025 finally I see a dermatologist from healthharmonie
46Wks and 6days after my referral they say I have a steroid skin induced infection? And I will be reviewed at 6wks! Given creams more antibiotics which I've now been on since April and washes. This appointment was bittersweet…
No1… I was so happy to be finally seeing a dermatologist.

No2… before any introductions were delivered and before my backside had even touched the chair the dermatologist blurted out there’s nothing I can do about the scarring. Just smack straight out with it. It knocked my sideways and I kind of missed the next few moments through shock. 😳 no consideration what so ever infact I’d say her bedside manner was in general rather poor to say the least while the other two assistants I felt sat there in an uncomfortable silence.
No3… There was no facial inspection no equipment used it was as if she had already made her mind up as to what it was!.

It's now 21st December 2025 still no reviews no dermatologist in sight more visits to the GPs even my consultant Rhumatologist has emailed them to express the urgency.

I've now been trying to phone them for 7wks and no one answers the phone because there obviously isn't enough receptionist or dermatologist.

Ive suffered another flair on the same areas especially my face without the presence of steroids? Which now beggars the question am I on the correct antibiotics & creams etc..

I've been ghosted neglected and ignored, past from pillow to post since my referral in October 2024 that's 1yr 2mnths 10 days!

I now have scarring for life on my face.
I'm now having to see a therapist.
The system is broken!!
This is not timely care!!
The NHS say 18wks to be seen…

Utterly unacceptable I have still got infected open wounds on my left cheek and despite myself the GP and MSK contacting them nothing?

If you're going to have the privilege of a NHS contract at least make sure you can fulfill it...

I’m also aware you only took this contract on recently surly you did your due diligence regarding delivery and demand?

Extremely frustrating
I feel helpless,
Why am I begging to be seen?

I’m sure news at ten investigations would have a field day with the dermatologist debacle along with all there other NHS revelations.

Northern care alliance did you do any due diligence as to weather healthharmonie actually had the infrastructure and staff to deliver? Obviously not!…

asked my GP for a dermatology referral in feb this year. In NOV (!) after chasing them I get a text from them to say they have referred me to health harmonie. since mid Nov I have rung HH virtually every day. lowest number in the queue 14, highest 28. it takes about 15mins for their "we will call you back in 24 hrs" . But they don't. emailed them, no reply.
And the number the GP gave me to call HH is not a free phone number but a normal 0121... number.
And this is a private health care provider !?.

In January 2025 I was referred for a hysteroscopy appointment. I am still waiting to receive an appointment, it’s been 11 months and counting… healthharmoine is supposed to help reduce NHS waiting times??? Crazy waiting times
Called in July and was told I’m still on the waiting list. Every time I’ve tried to call since I’ve been on hold for 20+ minutes unable to get through?

Really disappointed and frustrated. The appointments came through quickly and I got my diagnosis even though the 2nd professional seemed to not be listening. Then it grinds to a halt.

7-8 weeks and still no report. I guess they got paid already.

As for phoning to get an update. I’m on my 3rd attempt to get through, with no luck. Hold music for 20+ minutes on 3 different days. It’s disingenuous to have messages about high call volume. If it’s always a problem it’s a choice of HHM to not staff things appropriately.

Literally do not care, do not listen, just want an argument, spent weeks and weeks trying to get through, 3 weeks before I went away I then tried via email which was exciting to start as I got a response but then no, completely ignored again! As my medication has literally saved my life.... now I have finally got through to someone they just don't care at all, literally told them it will wreck my life if I come off these meds. Literally will not do anything.... no apology, no care, horrible company and people! GPs and nurses have been good tbf, but you're not allowed to speak to them.... now have an appointment a couple of days after I come off meds, lets hope I get through the days of suffering! Thanks god my doctors are decent and let me in for an emergency bloods appointment otherwise would of had no chance. Ask to go elsewhere if you hear this name mentioned.

I have just been put on hold (4 in the queue) for over a hour , then a robot said I am being transferred to a call back and hung up.
Iv had dealings with this company previously and I’m not impressed. I doubt I’ll get a call back

After my scan I was told I could access results within 5 calender days via my GP
Nearly a month later I still have no scan results.

1 star – Appalling assessor conduct and zero professionalism

My experience with HH Minds was shocking. My assessor, Juliana Tinhunu, was rude, abrupt and repeatedly talked over me from the moment the assessment began. She made absolutely ZERO pleasant, reassuring introduction, made no explanation of the process. She was cold, uncaring and had zero people skills. She demanded ID without any prior notice, ignored my explanations, and refused to continue even after I provided valid ID. Despite me being hospital for an injury i made the effort to still attend and was able to get a private room to still do the assessment, when she learned this she spoke to me in a cold, accusatory manner and refused to continue saying she couldn't do the assessment while i was in hospital as i could be in hospital for mental health reasons! I told her it had nothing to with mental health i was there for an injury. I asked her to justify her decision to terminate my assessment with the policy or written proof that this was the case. Even when asked on 3 occasions she refused. She said she'll get it. I asked her not to close the video meeting until she finds it. She immediately left and closed the meeting. Her manners were disgraceful, I have never encountered as less empathetic professional in my personal life and professional life as former learning and behaviour psychologist for overseas ministry of education

When I asked for clarification on a matter she was claiming, i asked her to keep the call open while she checked, she abruptly hung up with no warning, no explanation and no information about next steps. Her communication lacked empathy, professionalism or even basic respect. As a former Behaviour Psychologist, I know what appropriate professional conduct looks like… and this was far from it.

This experience raises serious concerns about safeguarding, transparency and adherence to NHS standards. I have submitted a full formal complaint with evidence and expect HH Minds to take this extremely seriously.

I would not recommend this service based on what I have experienced.

Update ...
In reply to their reply below- what medication?? I made no reference to medication and i don't take medication. I guess this illustrates how much attention is paid to complaints 🤔 🤷🏼‍♀️

They do not answer emails and their stats are made up. I don't believe their lead time is 4-6 weeks. They haven't answered my emails in over 2 weeks. I'm going to complain to my GP and get referred somewhere else.

Spending 1 hour on hold and only moving 2 positions. The queue,supposedly, was only 8 long.

Asked to press 1 for a call-back "we aim to call you back sometime within 24 hours" and that didn't work either.

So much for the NHS using a contractor- Service is worst than going direct

I have been waiting 5 weeks for an urgent shoulder scan. I was due to have it this morning in Penkridge, Staffs but received a phone call at 9.15am saying that the clinic was cancelled. I was asked to phone the HQ in Birmingham. After waiting in a queue for half an hour I was pleased to hear that there was an appointment in Uttoxeter this afternoon. I had explained that this was for a shoulder scan.
A text message arrived for a gynaecology ultrasound scan with instructions to drink plenty of fluid beforehand!
I eventually managed to speak to someone at the surgery in Uttoxeter and was informed that they didn’t do shoulder scans! Glad I didn’t have a wasted journey but I’m still waiting for my shoulder scan.

Referred for eye examination
Arrived a little early but was seen almost immediately
Excellent service