Friendly professional & efficient office The evaluation was spot on from Rhodri Humphreys Anna, O'Mahoney, Mitchell James & Natalya Hayward have been supportive all the way with great liason w... Toon meer
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Professional, friendly and reliable service provided by the Llandaff office during a rather lengthy sale process. I was really impressed with their knowledge, suggestions, helpfulness and prompt commu... Toon meer
We've had a fantastic experience with Hern and Crabtree and I especially want to highlight how amazing Gina has been throughout the entire process. Gina has been absolutely incredible - proacti... Toon meer
We felt really well looked after by Hern and Crabtree Heath Office throughout our house sale and purchase. Our open house was arranged very quickly and efficiently by Anthony and team. We particularly... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hern & Crabtree are Cardiff’s longest-established independent estate agents. Our highly experienced team specialise in residential sales, lettings, probate services, estate management, land and new homes, and property management services. We are dedicated and passionate about what we do and our highly experienced teams add immense value to each unique customer journey. Our focus is helping to sell your home in the best way possible, using our experience to make it a smooth journey for you. A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client’s property with the same consideration as we would our own. We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just want they want, but also the peace of mind that the very best result has been achieved on their behalf. We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends and family, perhaps that is why we have successfully helped people move for over 170 years.
Contactgegevens
Waungron Road 8, CF5 2JJ, Cardiff, Verenigd Koninkrijk
- 02920780240
- info@hern-crabtree.co.uk
- www.hern-crabtree.co.uk
4,9
Uitstekend
217 reviews
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Excellent service
Gina the progression lady was fabulous during the whole process of our sale. She kept us updated and was very personable and helpful as was Ann Marie and the whole team of the Heath branch and the photos that were taken by Mike the manager were first class. We would like to say a big thanks to all
11 november 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Thank you for your wonderful review, Jackie. We’re delighted to hear how positive your experience was with Gina, Ann Marie and the rest of the team at our Heath Sales Office. Keeping clients well informed and supported throughout the sales process is incredibly important to us, so it’s great to know this was reflected in your experience.
We’re also pleased you were happy with the photography carried out by Mike — presenting properties to the highest standard is something we take great pride in. Thank you for your kind words and for choosing Hern & Crabtree.
With best wishes,
The Hern & Crabtree Team
"We had an excellent experience with…
"We had an excellent experience with Hern and Crabtree. The team was incredibly supportive and helpful throughout the process. A heartfelt thank you to Gina, Anna-Marie, and Gavin — you’ve all been amazing!"
16 oktober 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Thank you for your kind feedback. We’re delighted to hear that you had such an excellent experience with Hern & Crabtree and that the team provided supportive and helpful service throughout. Gina, Anna-Marie and Gavin will be especially pleased to receive your thanks.
We really appreciate you taking the time to share your experience and wish you all the very best moving forward.
The Hern & Crabtree Team
Consistent Support from H&C
All staff members were helpful, approachable, and responsive during the 12 months of our dealing with them - Oct 2024-Oct 2025. Change of staff did not pose a problem but slotted into place easily. Daisy was ready with suggestions when the unexpected needed quick resolution. Pleasant at all times. Thank you.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Thank you for your thoughtful review, Wendy. We’re delighted to hear that you received consistent support from the team at our Pontcanna Sales and Lettings Office over such an extended period. It’s particularly pleasing to know that staff changes were handled smoothly and that Daisy was able to offer helpful solutions when the unexpected arose.
Providing an approachable, responsive and professional service at all times is very important to us, so your feedback is greatly appreciated. Thank you for choosing Hern & Crabtree.
The Hern & Crabtree Team
There are not enough words to describe…
There are not enough words to describe this incredible estate agency. The service, care, compassion, understanding, efficiency, and an incredible willingness to want to help. I had various problems arise along the way of my sale which were nothing to do with Hern and Crabtree yet they still embraced and got involved to work on these issues on my behalf. But it isn't just their work ethic, these people clearly love what they do and are prepared to think outside the box and go that extra mile to assist their clients. A special mention has to go to Daisy, Natalya, Anna and Mitchell but the entire team are just exceptional. So, from the bottom of my heart may I thank each and every one of you for not just doing your job brilliantly but also for the fun, easy going nature and sheer friendliness of you all, oh and not forgetting Nigel of course! 😁Thanks again to a great team.
4 september 2025
Review zonder uitnodiging
Excellent service from start to finish…
Excellent service from start to finish & the open day viewing approach worked really well. I can't thank Rhodri and the team enough for their timely responses & support throughout the process. Incredibly well managed which minimised the stress that comes with selling a property.
27 augustus 2025
Review zonder uitnodiging
Staff are very friendly and supportive…
Staff are very friendly and supportive as well as response promptly.
1 augustus 2025
Review zonder uitnodiging
Thank you
From start to finish, the team were amazing, and I felt truly looked after while selling my house. At the initial meeting with Rhodri, I felt completely in safe hands. He spoke about his team, and after meeting them, I could see why—everyone was incredible and made me feel like I was dealing with friends.
It was an incredibly stressful time due to pressure from other estate agents and the pressures of selling and buying, but Anna was always calm, helpful, and knowledgeable. Natalaya, Mitchell, and Gina were all fantastic, and I cannot thank you enough.
You sold my lovely home so I could begin my dream life in the country, and I will always be truly grateful to you all.
27 mei 2025
Review zonder uitnodiging
5 star service from finding a property…
5 star service from finding a property to making sure the selling and buying went smoothly. Heath, Cardiff team, you go the extra mile. Thank you!!!
21 juli 2025
Review zonder uitnodiging
BEST ESTATE AGENT IN CARDIFF
Two years ago my best friend died and left me the executor of his estate. My probate solicitor put me in touch with Hern & Crabtree, Pontcanna. What can I say. They have been AMAZING. Throughout the whole complicated process they have been professional, courteous, knowledgeable and most of all kind. So I would not hesitate to recommend them and I give a special shout out to Natalya, Rhodri, Anna and Daisy who have gone above and beyond in helping me. I’ll be very sorry not to chat with them again. So to all at H&C Pontcanna……. COOOOOEEEEEEE.😘😘😘❤️❤️❤️❤️
4 juli 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Dear George,
Thank you so much for your incredibly kind words — your review genuinely moved us all here at the Pontcanna branch.
It’s been an absolute privilege to support you through what we know has been a deeply emotional and complex journey. We're so glad we could make things a little easier during this time, and your warmth and good humour along the way made you a joy to deal with.
Natalya, Rhodri, Anna and Daisy are all touched by your shoutout.
Wishing you all the very best for the future, and please do pop in if you're ever nearby.
Warmest regards,
The team at Hern & Crabtree, Pontcanna 💙
Using Hern & Crabtree
They were very quick at responding and made the rental process very smooth. It was our first time renting and they made it seem like a breeze. Big thanks to Anna!!
2 juli 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Dear Thomas,
Thank you so much for taking the time to leave us a review — we’re really pleased to hear that your first rental experience felt so smooth and straightforward!
It’s great to know Anna was able to make the process feel like a breeze — we’ll be sure to pass on your kind words to her.
Wishing you all the best in your new home, and please don’t hesitate to reach out if we can help with anything in the future.
Warm regards,
The Hern & Crabtree Lettings Team
Adele & her team provided superb service.
I have again found Adele McMullen and her team at Hern & Crabtree Lettings to be first class in relation to finding a new tenant for an appartment we own. We had over 10 viewings and they were keen to advise which they would and wouldn’t let the property too. We ended up with a superb, young, professional couple.
Thank you, Adele and your team.
2 juli 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Dear Jonathan,
Thank you so much for your continued trust and for sharing such kind words about your experience.
Adele and the team are absolutely delighted to have helped once again, and it’s great to hear that you’ve found fantastic new tenants for your property. We really value your loyalty and are always here to offer honest advice and support throughout the letting process.
Thanks again for your recommendation — it means a great deal to us all.
Warm regards,
The Hern & Crabtree Lettings Team
10/10 would recommend for a smooth process…
The staff at Hern and Crabtree are amazing! They really tried to make this process run as smoothly as possible, which made it an enjoyable experience for myself and my partner who were looking for our first rental property together! We can’t thank you all enough - this is what everyone should experience from a letting agent company!
1 juli 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Dear Freya,
Thank you so much for your lovely review — it means the world to us!
We’re thrilled to hear that your first rental experience together was such a positive one, and that our team helped make it smooth and enjoyable from start to finish. That’s exactly the kind of service we aim to deliver for every tenant, so your feedback really does make our day.
Wishing you and your partner all the best in your new home — and don’t hesitate to get in touch if we can help in the future!
Warmest wishes,
The Hern & Crabtree Lettings Team
A nice team in the Pontcanna office
A nice team in the Pontcanna office. Helpful, polite and willing to help.
27 juni 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Dear Urfan,
Thank you very much for your kind words.
We’re so pleased to hear you found the team in our Pontcanna office helpful and polite — it’s always our aim to provide a friendly and supportive service. Your feedback is truly appreciated.
Best wishes,
The Hern & Crabtree Team – Pontcanna
If I could give zero stars, I would
If I could give zero stars, I would. This agency has been an absolute nightmare from beginning to end. I’ve just completed the purchase of a house through them, and the condition I received the property in was nothing short of disgusting and dangerous — and the estate agent’s response has been completely unacceptable.
On completion day, the seller didn’t even provide a back door key. Some of the other keys were broken, including one for the garden door, which is completely unusable because the lock is broken. The estate agent shrugged this off and offered me a £75 refund for one missing key — as if that would fix everything.
But it gets worse. When I walked into the house I had just spent my life savings on, I was met with a complete mess. The place was filthy. There was urine left unflushed in the bathroom, piss stains on the carpet, and the kitchen was disgusting — covered in grease, grime, and filth. It was clear that no one had cleaned or even bothered to prepare the house for handover.
And the DIY work left behind is a serious fire and safety hazard. A water filter was installed right above the washing machine’s electric sockets, posing a clear risk of electrocution and fire. Several wires hanging from the walls all over the house. What kind of unregulated, dangerous nonsense is this? And why did the estate agent allow this property to go to completion in such a state?
This agency facilitated the sale of a house that was unfit to be handed over, and once they got their commission, they completely washed their hands of it. We raised all of these issues with them and the only action they took was a £75 key refund. That’s it.
No follow-up, no accountability, no remorse. Just a “not our problem anymore” attitude.
I feel utterly deceived and let down by this agency. Their lack of care, responsibility, and professional conduct is shocking.
❌AVOID this agency at all costs unless you want to be ripped off, ignored, and left with a disaster of a property while they walk away with their money. They should be ashamed of how they operate.
23 mei 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Dear Faranak Gh and Mike Tandy,
We’re genuinely sorry to hear that your experience did not meet your expectations, and we take your feedback very seriously — especially when a client feels so disappointed.
We’d like to provide some context around the events following the completion of your purchase through our agency.
After the successful completion and key collection, you informed us that the back door key had not been left by the seller and that the door had been left unsecured. As you were due to go away the following day, we fully appreciated the urgency of the situation. Jo made multiple attempts to reach the seller, leaving several voicemails, but unfortunately received no response. As a result, you arranged for a locksmith, and we offered — as a gesture of goodwill — to cover the cost of replacing the back door lock (approximately £75). We understand that you also chose to replace the front door lock for added peace of mind.
Later that evening, you contacted us with concerns about the condition in which the property had been left. Owen responded the following morning, before 10am, to acknowledge your concerns and to express our shared disappointment. However, as we explained at the time, the condition of the property upon handover is legally the seller’s responsibility. Estate agents are not party to the contract of sale and therefore have no authority to enforce standards regarding how a property is left. Any issues of this nature must be addressed through the legal representatives involved.
We absolutely understand how stressful moving can be, particularly when things don’t go smoothly. We're truly sorry that your first impression of your new home was a negative one. That said, we must clarify that none of the issues you encountered were within our control or caused by our agency. We believe we acted promptly, professionally, and in good faith to support you wherever we were able.
You are correct in quoting Densie — she did say she would rather not be having this conversation. That comment came from a place of genuine frustration, as she had already explained on several occasions that the matter lay completely outside our remit as agents. Despite our willingness to help, there was, unfortunately, nothing further we could do.
To set expectations more clearly: no estate agency in the UK is legally responsible for checking, cleaning, securing, or preparing a property prior to the new owner moving in. While we would love to provide such a service, it is not something any buyer can reasonably expect under current industry standards. As we’ve stated in response to a review left on another platform, these responsibilities lie solely with the previous owner, and regrettably, we have no authority to enforce them.
We always strive to support both buyers and sellers fairly, and while some matters are outside our control, we do our best to go above and beyond — as we endeavoured to do in your case.
We sincerely wish you all the best in your new home and hope it brings you much happiness in the future.
Yours sincerely,
The team @ Llandaff H&C
Llandaff Office
We purchased a house through Hern & Crabtree, and the experience has been absolutely appalling.
Upon receiving the keys, we found the property in a vandalised and disgusting condition. The boiler doesn’t work, the electrics are non-functional, and to top it off, there was urine soaked into the carpet. It was clear the house had been vandalised before handover — and yet Hern & Crabtree either didn’t know, didn’t care, or worse, turned a blind eye.
One plug socket even had a leaky canister hanging above it which burst into flames and posed a serious safety hazard.
After the sale Hern & Crabtree have become totally unresponsive.
The remedial work will cost thousands upon thousands.
No transparency, no warning, and absolutely no support once the issues were discovered. We are now left facing significant repair costs and health hazards, immediately after completion.
For example, I spoke to Denise who showed no sympathy when I raised all of these concerns and she said, and I quote, "I'd rather not have this conversation".
If you’re considering buying through Hern & Crabtree: don’t. Their handling of this sale was irresponsible, unprofessional, and deeply disappointing.
23 mei 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Dear Faranak Gh and Mike Tandy,
We’re genuinely sorry to hear that your experience did not meet your expectations, and we take your feedback very seriously — especially when a client feels so disappointed.
We’d like to provide some context around the events following the completion of your purchase through our agency.
After the successful completion and key collection, you informed us that the back door key had not been left by the seller and that the door had been left unsecured. As you were due to go away the following day, we fully appreciated the urgency of the situation. Jo made multiple attempts to reach the seller, leaving several voicemails, but unfortunately received no response. As a result, you arranged for a locksmith, and we offered — as a gesture of goodwill — to cover the cost of replacing the back door lock (approximately £75). We understand that you also chose to replace the front door lock for added peace of mind.
Later that evening, you contacted us with concerns about the condition in which the property had been left. Owen responded the following morning, before 10am, to acknowledge your concerns and to express our shared disappointment. However, as we explained at the time, the condition of the property upon handover is legally the seller’s responsibility. Estate agents are not party to the contract of sale and therefore have no authority to enforce standards regarding how a property is left. Any issues of this nature must be addressed through the legal representatives involved.
We absolutely understand how stressful moving can be, particularly when things don’t go smoothly. We're truly sorry that your first impression of your new home was a negative one. That said, we must clarify that none of the issues you encountered were within our control or caused by our agency. We believe we acted promptly, professionally, and in good faith to support you wherever we were able.
You are correct in quoting Densie — she did say she would rather not be having this conversation. That comment came from a place of genuine frustration, as she had already explained on several occasions that the matter lay completely outside our remit as agents. Despite our willingness to help, there was, unfortunately, nothing further we could do.
To set expectations more clearly: no estate agency in the UK is legally responsible for checking, cleaning, securing, or preparing a property prior to the new owner moving in. While we would love to provide such a service, it is not something any buyer can reasonably expect under current industry standards. As we’ve stated in response to a review left on another platform, these responsibilities lie solely with the previous owner, and regrettably, we have no authority to enforce them.
We always strive to support both buyers and sellers fairly, and while some matters are outside our control, we do our best to go above and beyond — as we endeavoured to do in your case.
We sincerely wish you all the best in your new home and hope it brings you much happiness in the future.
Yours sincerely,
The team @ Llandaff H&C
We are just after our house photoshoot
We are just after our house photoshoot. Everything went really smoothly and quick. House on the photographs looks amazing. We are really pleased
23 mei 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Dear Ewelina,
Thank you so much for your lovely feedback!
We’re delighted to hear that the photoshoot went smoothly and that you’re pleased with how your home looks in the images. Presenting properties at their best is so important, and it’s great to know you’re happy with the results.
Wishing you all the best as we move forward with your sale!
Warm regards,
The Hern & Crabtree Team
Photographer
Met the photographer on 23.05.25, to take photos etc of the property I am selling. Alastair was great, very professional, explained the process and even assisted with rearranging items! Received the photographs today, which look fantastic.
23 mei 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Dear Justine,
Thank you so much for your lovely review!
We’re so pleased to hear that you had a great experience with Alastair — he’ll be delighted to know his professionalism and attention to detail made a difference. It’s fantastic to hear that you’re happy with how the photographs turned out — showcasing your property in the best light is always our priority.
Wishing you all the best as we move ahead with the sale!
Warm regards,
The Hern & Crabtree Team
Hern & Crabtree Estate Agents to Trust
Instructed Hern & Crabtree to market/sell a property for me as l already had experience of their honest approach & management when selling our Family home. Everyone is willing to help & advise at all stages, provided me with trusted Solicitor contacts, photographer arranged swiftly & results sent to me, marketing mock up sent for my approval within 24hrs of photographs being taken. When the team at H&C are ready to advertise the house, I am confident that they will be efficient, keep me informed & secure the best sale available.
8 mei 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Dear Nicola,
Thank you so much for your kind and thoughtful feedback — it really means a lot to us.
We’re delighted you chose to work with us again and that your experience has been such a positive one so far. From photography to marketing, we always aim to act quickly and keep things as smooth and efficient as possible — so it’s wonderful to hear that reflected in your review.
We look forward to taking the next steps with you and working hard to secure the best possible sale.
Warmest regards,
The Hern & Crabtree Team
Very helpful staff
Gina particularly was extremely helpful in getting the transaction completed and all staff were happy to help throughout.
8 mei 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Dear Sarah,
Thank you for your lovely review.
We’re so pleased to hear that you found our team helpful throughout, and we’re especially glad that Gina was able to support you in getting everything completed smoothly. Your kind words will certainly be passed on to her and the rest of the team.
Wishing you all the very best for the future!
Warm regards,
The Hern & Crabtree Team
Great photos of my house that I intend…
Great photos of my house that I intend to sell
6 mei 2025
Review zonder uitnodiging
Antwoord van Hern and Crabtree Estate Agents
Dear Debra,
Thank you for your kind feedback!
We’re really pleased to hear you’re happy with the photos — presenting your home at its best is such an important first step, and it’s great to know the images hit the mark.
Wishing you all the best as we move forward with the sale.
Warm regards,
The Hern & Crabtree Team
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