Hern and Crabtree Estate Agents Reviews 

Very pleased with the experience so far, friendly sales team and not at all pushy. Photographs have been taken and received a link soon to review them promptly - I’m really pleased with how they’ve been taken.

Very friendly and helpful staff. I needed to sell in a hurry and this was achieved with their excellent service. The staff made the process less stressful and were supportive throughout.
I can highly recommend Hern and Crabtree Estate Agents, Waungron.

Company addressed my concern and took the review seriously.
It was good experience speaking with Rhodri from Pontcanna office.

I have nothing but praise for the staff at Hern & Crabtree. I have recently sold my house through them and from the very beginning of the process to the end the staff couldn't have been more professional, courteous, knowledgeable and they made the whole experience far less stressless for me. I dont want to single out any particular person as they were all marvellous. So Anna, Mitchell, Natalie and Gina you have been such a great help to me in more ways than one and I would have no hesitation in recommending the whole company. Also a mention for Rhys whose patience has been admirable coping with my numerous queries.

Excellent estate agents to deal with. Gavin, Annamarie, Amberley and Gina have been so patient, attentive, informative and have kept us up to date throughout the whole process. Nothing was too much trouble. They are the one thing that held everything together between our solicitors and the buyers solicitors.

I would throughly recommend Hern and Crabtree above all previous local estate agents I have used over the years.

Many thanks

Damian.

What can I say.... yet another amazing experience with Hern and Crabtree Pontcanna, they take the stress out of buying and selling. From the start with a valuation with Rhodri, then pictures with Michael and our viewings of other properties with Anna, Mitchell and the team its been stress free. So much so we are currently on holiday as its all happening. A special shout out to Gina as she has always been on hand keeping us upto date as we are on a cruise. Wouldn't use any other agent to sell our property. Thank you all.

I have rented through H&C for the past 2 years and had great service throughout. They have been fab at communicating with us, and requesting our repairs to the landlord. Adele has always replied quickly to my emails and any concerns I have had. I have rented through a few different letting agents throughout the years and Hern & Crabtree Pontcanna branch have been the best by far!

Friendly, knowledgeable supportive team who are always informed of any updates via phone calls and emails. Aleays at hand with queries and always returned calls and emails. I really can't fault the team. A huge thanks for making the sale as easy as possible. Thanks Anna, Rhodri, Natalya, Mitchell and Gina

This is for the letting agent. We let out our property with Hern and Crabtree. They were great at finding a tennant, but once in situ they were very slow at responding to requests for work to be carried out. We had repeatedly asked for a quote on a new shed (didn't get one in the end), regrouting work (taken three months and still not been done to property). And for a hole in bathroom ceiling to be repaired (took four plus months of pestering and pestering before it was eventually done). There have been other things that we have asked them to sort for our tenants to make them more comfortable and it just hasn't happened. Just promises of "we will get on this" but then never getting back to us and we need to follow it up. We wanted our property managed as we are teachers and were worried about committing the time needed to manage properties, however we have spent a lot of time and stress chasing things up to no avail. Not had any luck complaining to management either or any indication of improving following previous complaints.

Hern and Crabtree have been amazing this is the 2nd time we have used them and they are so professional, caring and nothing is to much trouble for them Gavin, Anne Marie and Gina take a bow you really do care about your customers and this was a difficult time for us but you made it seamless, we can’t thank you enough, happy Christmas to you all x

First class service with Professional staff.
Progressions Manager Gina was a constant source of help, support and advice throughout.
Would highly recommend.

I can't fault The Heath office, from start to finish they have been amazing. Outstanding customer service from Gavin and his team who went above and beyond. Equally the support I had from their sales progression manager Gina was faultless. I couldn't have asked for a better experience with an agency. Would 100% recommend them to anyone

From start to finish the service from Hern & Crabtree has been fantastic.
We both sold our home and purchased new through them.

The pictures and virtual tour were just what we wanted and gave a great window into our home for all potential buyers to view.
Gareth from the Llandaff branch carried out the viewings, and helped us with the offers to best suit.
Annamarie from the Heath branch was a great help guiding us through the offering, purchase process on new home…. both keeping us well informed and calm during the stressful offers/best and final stage.
The months in between accepted offers to completion, Gina from the Pontcanna branch was on hand to negotiate any issues and really excelled in keeping everything on track. (Thanks Gina for taking all my calls:)
Overall couldn’t have asked for more…. And to top it off were also the most competitively priced.
Thanks
Rich + Grace

Everyone I’ve dealt with at Hern & Crabtree have been professional, keeping me informed, every step of the way, on the sale of my property. This is not easy, as I’m living in Australia.
Thank you.

Hern and Crabtree offer an exceptional selling journey, they are thoroughly professional in their approach, and someone is always on hand to answer any questions. I have sold a house with them previously and they made the process seamless and as stress free as possible, I didn't hesitate to use them again for my current sale. Alison and Nick White.

Very efficient and excellent service. Nothing too much trouble. Really pleased with the photos - Mike brought the best out of our house.

All members of the team were unfailingly polite, efficient and went out of their way to help my sister and I sell our Mother's home. A number of issues cropped up along the way and they were always there to offer guidance and support - I would thoroughly recommend them as a selling agent.

Mike from Hern & Crabtree sent useful information in advance of taking the photos of our property. We were pleased that he was flexible enough to accommodate some last minute requests and was polite and professional when he arrived at the agreed time. The quality of the photos he took, along with the virtual tour, were of a very high standard.

Very polite and friendly. No hassle or trouble at all. Very smooth and easy process.

Pictures came out brilliantly!

Amazing marketing photos taken and great communication. Trustworthy and highly professional. Would recommend.