Hirestreet is great and I would highly recommend for anyone who can afford. It’s genuinely a really good deal; £39 for 3 items every month is a lot less than what some people spend every month on clot... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I thought this was a sustainable fashion platform, but the clothing “rented” is brand new with tags and then is sold (either on the website or on their dedicated eBay page) at discount pricing. Nothin... Toon meer
Bedrijf heeft geantwoord
Fantastic service! Delivery is super quick, with orders arriving the very next day, and there’s a great selection of outfits to choose from. Any questions or issues are resolved almost instantly via... Toon meer
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It was my first time using HireStreet and they were great! The clothes were all fantastic, the customer service was excellent and the whole experience was really positive. I would highly recommend. Es... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.
Contactgegevens
10 Brandling Park, NE2 4QA, Newcastle upon Tyne, Verenigd Koninkrijk
- help@hirestreetuk.com
- www.hirestreetuk.com
4,2
Goed
789 reviews
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Clothes smelt unclean and looked worn
Clothes smelt unclean and looked worn. Did not wear.
26 juni 2023
Antwoord van HIRESTREET
Hi Vickie,
Thank you for feedback and comments, we are so sorry to read that you were unhappy with your order, our team were not aware that there was an issue and have dropped you a message right away to see how we can resolve this quickly for you.
Each order goes through a series of cleaning and quality checks before being sent so we are so upset to hear this may not be the case on this occasion.
Keep a look out for a message from our team and we hope we can get this sorted as quickly as possible.
Lots of love,
Hirestreet xx
The customer service for refunds…
The customer service for refunds doesn’t work efficiently. I returned two dresses which I didn’t wear and am having a battle to get refunds. It took a week to get one dress refunded and the other hadn’t been refunded yet because customer service seem to be confused as to my order and think I only ordered one dress. The refund process should be automated and shouldn’t require a lot of back and forth with customer service.
The quality of the dresses is poor; only one actually looked like the image and it was broken.
It’s a good idea but the business requires a lot of work.
I’m the response the Hirestreet team suggested I email the same customer service team which I’ve been speaking to for over a week and who haven’t been able to deal with my complaint, so it seems there is no way to resolve this. Hirestreet team - I am based in the uk and have placed orders with you.
30 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Briony,
Sorry to read about this experience.
Our team are looking into this right away, and apologise for the delay in coming back to you, we had to triple check your order details as initially struggled to find your order based on the details shared on this review and want to ensure we dealt with this quickly today.
Our refund process is not automated and we are so sorry this has taken longer than expected.
Our team have been in touch to process the correct resolution and we are thankful for your patience as we confirm details in order to get this sorted ASAP
All the best,
Hirestreet xx
Lucy was very helpful
Lucy was very helpful, allowed me to amend size of my dress I’m hiring with zero issues. Quick to respond
30 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Cliona,
Thank you so much for your lovely review and great to hear your experience was smooth and efficient.
Looking forward to welcoming you back soon!
Lots of love,
Hirestreet xx
My new favourite company!
I love the whole business model and the range of outfits available. The order turned up earlier than expected so I had time to try on before my event. The customer service has also been excellent with personal responses and willing to go the extra mile to resolve any issues or questions.
22 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Faye,
We really appreciate you taking the time to leave a review and share your experience, we love hearing that you have found our customer care excellent and we are thrilled to share this with the team!
Lots of love,
Hirestreet xx
Very efficient service
Very efficient and friendly service with quick response to emails.
I actually bought a dress instead of rented (which was very worthwhile as it’s sold out everywhere) but I would be very likely to rent based on my experience.
28 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Charlotte,
Thanks so much for getting in touch and we are so pleased to hear you'll be looking to rent with us soon!
Lots of love,
Hirestreet xx
Great first experience with Hirestreet
Great first experience with Hirestreet! Communications were great, and everything was seamless with my rental. Will definitely be using Hirestreet again.
24 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Lucy,
We are so grateful for you taking the time to leave a review and are excited to welcome you back very soon!
Lots of love,
Hirestreet xx
Have used and will continue to use time and time again!
I have used HireStreet 10+ times now and I absolutely love it. Such an easy service to use and the clothing is always gorgeous and exactly like the pictures! Rental credit is also easy to obtain if you order 2 items and only wear 1!
14 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Morgan,
Thanks so much for your feedback and review.
Lots of love,
Hirestreet xx
Great service
Great service. Had a few queries after my order went in and they were sorted really quickly. Awaiting my actual order but so far would highly recommend.
22 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hey Gorata,
Thanks so much for your lovely comments.
Great to hear you have found the process great so far on your first order with us!
Lots of love,
Hirestreet xx
Fantastic service
Fantastic service, very helpful and quick efficient delivery and exchange
Thank guys
16 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Jane,
Thanks so much for leaving us a review and for taking the time to share your feedback.
Lots of love,
Hirestreet xx
Fantastic company
Fantastic company! I am always wanting gorgeous new outfits for different occasions but in todays world money is tight/ thinking about the size of my wardrobe!
This company has got it SO right! Easy to rent, delivery amazing (my dress arrived a few days before the start date which was an added bonus), beautiful garment selection, sending the garment back was also so easy! Will 100% be using hirestreet again and will be telling all my friends! 😊
17 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Sarah,
Thank you so much for leaving us a review, we really appreciate it!
Delighted to hear you loved your outfits and we are so thrilled to hear you will be sharing the love too!
Lots of love,
Hirestreet xx
Great service as always, highly recommend!
I’ve always had such a great experience with Hirestreet, I can’t recommend them enough!
Apart from having amazing garments on offer for rental with choices for so many occasions, my orders have always arrived so promptly or even earlier in some cases! Customer service support is also one of the best I’ve received, they are so helpful and quick to support your enquiries, thank you again Lucy & team! I look forward to my next rental!
8 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Leah,
Thank you so much for leaving this fantastic review, we are slo grateful you have taken the time to leave such glowing comments and we hope to welcome you back soon!
Lots of love,
Hirestreet xx
They are absolutely outstanding
They are absolutely outstanding. I received a dress that didn't fit, and Hirestreet promptly sent me a replacement without any delay.
9 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hey Ida,
Thanks for your feedback and taking the time to leave us a review, we really appreciate your comments.
Lots of love,
Hirestreet xx
Excellent company fast delivery with…
Excellent company fast delivery with lovely dresses good communication at all times will hire again!
12 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Jackie,
Thanks for leaving us a review and we are so pleased to hear you will be returning soon.
Lots of love,
Hirestreet xx
Fantastic First Time Experience
Two outfits for £35 (2For35 offer) that arrived four days early (there was a weekend separating my purchase and hire commencement dates); a showstopping outfit that received compliments from different quarters; an easy return with a paid postage slip provided. What's not to like about my first experience?
30 mei 2023
Antwoord van HIRESTREET
Thanks Toni,
We really appreciate your feedback and comments, we are thrilled to hear you loved your rentals and we can't wait to welcome you back soon!
Lots of love,
Hirestreet xx
Great website
Great website. It helps the environment and you can always wear something different.
31 mei 2023
Antwoord van HIRESTREET
Hey Esther,
Thanks for leaving us a review, we are so grateful for your score and comments to share with our sustainable community!
Lots of love,
Hirestreet xx
Excellent and quick
The assistance I had when I panicked over the size.
7 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Jean,
Glad we were able to help with choosing your rental outfit.
Hope you enjoy your outfit!
Lots of love,
Hirestreet xx
Such a nice dress
Such a nice dress, lovely and lightweight. Measurements exactly as they said. The dress waa perfect.
2 juni 2023
Antwoord van HIRESTREET
Thanks so much for your review, we really appreciate it!
Lots of love,
Hirestreet xx
Will be recommending to everyone
Absolutely loved ordering two dresses from Hirestreet. The dresses arrived early, which was a bonus, but they were both gorgeous dresses and I had so many lovely comments. The customer service has been amazing and the whole process was so easy and straightforward. I will definitely order again.
23 mei 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Paige,
Thanks so much for leaving us your feedback from your recent order. We look forward to welcoming you back soon!
Lots of love,
Hirestreet xx
Great selection of items with a great…
Great selection of items with a great price point and super quick delivery
29 mei 2023
Antwoord van HIRESTREET
Hey Kate,
Thanks so much for your review and we are thrilled to hear you love our selection- if you ever fancy sharing any new or different brands we could work with, feel free to share direct!
Lots of love,
Hirestreet xx
MEGA IN LOVE with the dresses
MEGA IN LOVE with the dresses! They arrive super quickly even earlier that expected and couldn't be more happy with them! higly recommend this brand!
29 mei 2023
Antwoord van HIRESTREET
Thanks Cristina,
We really appreciate you taking the time to leave us a review, it is great to hear you love your recent rentals too!
Lots of love,
Hirestreet xx
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