HIRESTREET Reviews 

789
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Hirestreet is great and I would highly recommend for anyone who can afford. It’s genuinely a really good deal; £39 for 3 items every month is a lot less than what some people spend every month on clot... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I thought this was a sustainable fashion platform, but the clothing “rented” is brand new with tags and then is sold (either on the website or on their dedicated eBay page) at discount pricing. Nothin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic service! Delivery is super quick, with orders arriving the very next day, and there’s a great selection of outfits to choose from. Any questions or issues are resolved almost instantly via... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

It was my first time using HireStreet and they were great! The clothes were all fantastic, the customer service was excellent and the whole experience was really positive. I would highly recommend. Es... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Damesmodewinkel

Geschreven door het bedrijf

Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

789 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,2

Alle reviews

(789)

41 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Beautiful dresses

The dresses are beautiful, loads of choice and availability. Easy to use service and great for the planet too.

26 juli 2023
Logo HIRESTREET

Antwoord van HIRESTREET

Hey Samantha,

We really appreciate you leaving us a review - so grateful for all our community doing their bit to reduce fashion consumption!

Making small changes together can make all the difference.
Lots of love,

Hirestreet xx

Beoordeeld met 5 van de 5 sterren

My go to place for any event wear!

My second hire for an event outfit! Was so happy with the dress - I am able to be more daring with choices and I am thrilled with the compliments I have received and also the requests to know where the dresses are from!! Customer service is always fab, communication is great!

29 juli 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hi Nic,

Thanks so much for your review and we are so happy to hear you have loved your recent event rentals!

Lots of love,
Hirestreet xx

Beoordeeld met 5 van de 5 sterren

Hirestreet is such a great service

Hirestreet are easy to use. Parcel arrived in time for me to wear one of the outfits I chose and I got rental credit for the one I didn’t wear. Easy to return too!

24 juni 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hi Lorna,

Thanks so much for sharing your feedback and review.

Lots of love,
Hirestreet xx

Beoordeeld met 5 van de 5 sterren

Fabulous service

Fabulous service, highly recommend

21 juli 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hey Bee,

Thanks so much for leaving a review - we are so grateful.

Lots of love,
Hirestreet xx

Beoordeeld met 5 van de 5 sterren

Exchange and date change

I ordered my dresses for a wedding but due to not being able to attend I needed to exchange them for another event on another date and obviously different style dresses. Lucy did this for me with no bother. She replied back to me quickly. So happy with this service. Thank you so much 😊

24 juli 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hi Angela,

Thanks so much for taking the time to leave us a review and we are so pleased to read how impressed you are with our service, I will let the team know!

Happy renting xx

Beoordeeld met 3 van de 5 sterren

I have hired a lot of outfits from Hire…

I have hired a lot of outfits from Hire street and they've always been wonderful. I just wanted to point out to others so you don't make the same mistake that I did. If you use the offer codes i.e 2 dresses for £35 you do not get rental credit when you return them, which I only just realised when I wondered why the 3 dresses I returned due to the events being cancelled, were not refunded and checked the help section. It has put me off ordering again now so be aware if there is a chance your event might get cancelled don't use the offers.

14 juli 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hi Sadie,

Sorry to read this has been a disappointing experience recently.

These discounted offers are such great savings which means they are not eligible for rental credit and we try to be as transparent as possible with these T&Cs clearly stated across our website, in our FAQs and at checkout, but we appreciate your feedback and our team have reached out today to help.

Lots of love,
Hirestreet xx

Beoordeeld met 5 van de 5 sterren

Great quality products

Great quality products, with a variety of colours and sizes. Products always arrive on time if not before the arrival date. Really simple to send back, they provide packaging and a sticker and all you do is hand over to local post office on day it's due back. I love that the clothes are re worn and shared amongst people. A great way of being environmentally friendly whilst also trying new outfits. All packaging is recycled too. The staff have been very responsive. I've used hire street on 4 occasions over the past year and had a really positive experience each time!

17 juli 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hi Lucy,

Thanks so much for your review, we are super grateful for your feedback and love that to hear you are a repeat renter too!

We're obsessed too!

Love Hirestreet xx

Beoordeeld met 5 van de 5 sterren

My favourite company

This is my fourth time ordering from Hire Street now and I couldnt recommend it anymore. The choice of brands is fabulous, great rental prices, quick delivery and the best customer service.

I also love how you can now buy your outfit!

My go to shop for all occasions.

Thank you x

3 juli 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hey Claire,

Thank you so much for your fab review and we are thrilled to hear you're a return customer, we love innovating and building on our offers.

We can't promise everything can be sold, but great to hear you love this new feature!

Lots of love,
Hirestreet xx

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Dress came early and looked new. Easy and simple returns and great, fast response from customer service when I had a query.

1 juli 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hey Nina,

Thanks so much for leaving us a review and great to hear your queries were dealt with quickly and efficiently too!

Lots of love,
Hirestreet xx

Beoordeeld met 5 van de 5 sterren

The only way to get ready for special events

I've been using Hirestreet for all events and weddings in the last couple of years. The outfit choices and prices are way better than any other shopping experience and their customer support is top notch.

7 juli 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hey Alina,

Thanks so much for leaving us a review and taking the time to share your experience.

Lots of love,
Hirestreet xx

Beoordeeld met 5 van de 5 sterren

My go-to for special occasion outfits

I love Hirestreet! They have loads of lovely clothes to choose from and stock some designers I've never heard of, which means I see things I never would have otherwise. I wear clothes I couldn't afford to buy to events and I'm not left with dresses I've only worn once hanging in my wardrobe gathering dust. And it's good for the environment! The process of hiring and returning is always smooth and easy. I can't fault it!

1 juli 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hi Sinead,

Thanks so much for taking the time to share such great feedback, we are so happy to hear you have loved your rentals with Hirestreet and look forward to seeing what you choose next from our fantastic range of deisgners and brands!

Lots of love,
Hirestreet xx

Beoordeeld met 5 van de 5 sterren

Wanted to make changes to my order…

Wanted to make changes to my order where a member called Lucy was very helpful over email, and gave quick, professional and helpful advice and amended my order.

4 juli 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hi Mary,

Thank you so much for your recent review!

Love Hirestreet xx

Beoordeeld met 5 van de 5 sterren

Great outfits and helpful customer support

Always had a good experience with Hirestreet. The clothes normally arrive a few days early and the fit is stunning so a great chance to wear clothes you couldn’t normally afford/ are very out there. Customer support is also very quick to deal with queries and super helpful.

1 juli 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hey!

Thank you so so much for your feedback and taking the time to leave us a review, I have shared with the support team who are thrilled to hear how helpful you found your experience contacting them!

Love Hirestreet xx

Beoordeeld met 5 van de 5 sterren

Great quality and fast delivery

Arrived two days before the rental period and fit perfectly! Only thing that was confusing was that the labels were still attached the dresses? Wasn’t sure whether to remove them or not there was no information on this so would of been good to have some clarification! Otherwise amazing experience and already recommending to others!

26 juni 2023
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Antwoord van HIRESTREET

Hey Lucy,

Thanks so much for sharing your feedback and we'll take a look at messaging on the site to make removal of any original brand tags clearer - it is just the ribbon we add that shows if an outfit is returned worn or not.

Appreciate your review thanks again!

Hirestreet xx

Beoordeeld met 5 van de 5 sterren

Easy to use service, will use again

Dress arrived on the date requested and was it perfect condition and it was really easy to send back.

I was impressed by the number of dresses available, especially as I’d left it very last minute to sort out, and it was great value for money

26 juni 2023
Logo HIRESTREET

Antwoord van HIRESTREET

Hi Heather,

Thanks so much for your review and we are delighted to hear you loved your outfit and have found the variety of dresses available great value to pick from for your recent event!

Lots of love,
Hirestreet xx

Beoordeeld met 5 van de 5 sterren

Clear, concise and friendly response to my complex question

I had a fairly complex and time sensitive question for Hirestreet. Their customer support responded same day in a really clear, helpful and easy to understand way that meant I felt really confident in the process. Great customer service like this is exactly why I recommend using Hirestreet, and is so essential for helping those who are less familiar with the how to use the platform in getting used to it.

30 juni 2023
Review zonder uitnodiging
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Antwoord van HIRESTREET

Hi Phoebe,

Thanks so much for your review and being such an advocate for rental!

It really means a lot to hear our Customer Service team helped with your enquiry and we look forward to welcoming you back with us soon!

Lots of love,
Hirestreet xx

Beoordeeld met 1 van de 5 sterren

Poor quality garment

Poor quality garment, hairs, hole and didn't smell or look clean when it arrived. Customer service is terrible, slow replies and I am still going back and forth to try and get a) replacement hire, b) refund!

Nice idea... but I would avoid in future.

30 juni 2023
Review zonder uitnodiging
Logo HIRESTREET

Antwoord van HIRESTREET

Hi Mindi.

We are so sorry to read your comments and take your feedback very seriously.

Our team contacted you as soon as they could on Friday afternoon, but accept we were unable to reply until today due to the weekend and our team being offline from Friday afternoon.

I've reviewed details on your order and am so pleased to see we have offered a replacement being sent as soon as possible - we have also shared this issue with our dispatch team as we agree outfits should not be sent in this state and are following up today.

We are working hard to get this resolved and apologise again for the disappointment caused.

All the best,
Hirestreet xx

Beoordeeld met 1 van de 5 sterren

Dress was far too big

Dress was far too big , didn’t get to wear it

26 juni 2023
Logo HIRESTREET

Antwoord van HIRESTREET

Hey Polly,

We are sorry to hear this outfit wasn't suitable.

Did you know we offer exchanges or rental credit on outfits returned unworn?

This means you can either swap the dress for a smaller size or we can share rental credit you can use on our website in future as your order qualifies!

We would love to help you out so you know for future orders too, our team have contacted you right away to see how we can help and hope we can turn this experience around as soon as possible.

Lots of love,
Hirestreet xx

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