Hirestreet is great and I would highly recommend for anyone who can afford. It’s genuinely a really good deal; £39 for 3 items every month is a lot less than what some people spend every month on clot... Toon meer
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Lees wat reviewers zeggen
I thought this was a sustainable fashion platform, but the clothing “rented” is brand new with tags and then is sold (either on the website or on their dedicated eBay page) at discount pricing. Nothin... Toon meer
Bedrijf heeft geantwoord
Fantastic service! Delivery is super quick, with orders arriving the very next day, and there’s a great selection of outfits to choose from. Any questions or issues are resolved almost instantly via... Toon meer
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It was my first time using HireStreet and they were great! The clothes were all fantastic, the customer service was excellent and the whole experience was really positive. I would highly recommend. Es... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.
Contactgegevens
10 Brandling Park, NE2 4QA, Newcastle upon Tyne, Verenigd Koninkrijk
- help@hirestreetuk.com
- www.hirestreetuk.com
4,2
Goed
789 reviews
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Excellent customer services
I'd ordered to hire a dress and as the date was approaching I realised I would not be able to fit into it. I emailed and by the next working day they had cancelled the order and issued a refund. They make it so easy to use and I love the variety on the site. Still my fave hire site.
14 augustus 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Fiona,
Thanks so much for your review and we are glad we could help this time and remain your favourite rental site.
Looking forward to welcoming you back very soon!
Lots of love,
Hirestreet xx
Very responsive!
Needed a quick change of sizing on a dress I rented and their response was super fast and helpful!
14 augustus 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Demi,
So pleased to read your review and share your comments with the Customer Service team.
Love,
Hirestreet xx
Ive hired a few dresses now with…
Ive hired a few dresses now with hirestreet and the communication from the team is always great. I love the fact I can order an outfit in advance of an event to check fit etc then send back and receive credit to hire it for the actual event! This has been amazing for me as something that has put me off hiring in the past is not knowing until it arrives whether it'll fit or not. If I don't like the style I can put the credit towards something else! Rental credit codes are always sent over really promptly too.
I'd love it if they could implement some kind of 'premier delivery' type subscription you could buy to save on postage in the future☺️
14 augustus 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Alex,
We love hearing how your experience has been renting with us and even better to note your suggestions for subscription style offers.
We love to take ideas from our community too.
Looking forward to welcoming you back very soon!
Lots of love,
Hirestreet xx
Hired street…
Very efficient delivery and the dress was gorgeous
12 augustus 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Joan,
Thanks so much for your review and we are so thrilled to hear you loved your rental outfit.
Lots of love,
Hirestreet xx
Customer service was brilliant
Customer service was brilliant, can't fault it, they helped with an issue I had with the dress hired.
Unfortunately the dress did have a zipper issue which meant I couldn't wear it as planned, but the dress was beautiful and I would hire one again.
29 juli 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Nicola,
We are sorry to hear there was issue with your order this time, mistakes do happen and we will have reported this to the dispatch team for review.
Glad to hear this was resolved with our team but we hope to see you again very soon!
Love,
Hirestreet xx
I love HIRESTREET
I love HIRESTREET! I have gotten dresses 2 times now and every time I have been really happy with them. I feel like it is such a waste to constantly buy dresses for special occasions and weddings, and most of the time you end up never wearing them again. Also I can never find a dress I really like last minute but Hirestreet has delivered every time! Highly recommend! Also the garments arrive in plastic free packaging which is a👍🏼from me.
3 augustus 2023
Antwoord van HIRESTREET
Hey!
Thanks so much for your glowing review and we are so happy to hear you have loved all your rentals.
We look forward to welcoming you back very soon!
Lots of love,
Hirestreet xx
Amazing customer service
I’ve ordered from Hirestreet three times and the customer service has been amazing every time. I recently had a potential delay with an order and Lucy was communicative, friendly and prompt in getting in touch. She managed resolve the original delay so my order arrived at the time I’d chosen but she had also arranged a back up outfit just in case.
I 100% recommend Hirestreet!
7 augustus 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Mia,
Thank you so much for your review and we are so grateful for your kind feedback regarding our customer service team's efforts and communication.
I have shared with them today, thanks again for your order and we hope to welcome you back very soon!
Love,
Hirestreet xx
Antwoord van HIRESTREET
Hi Shirl,
Great to read your review, thanks for taking the time to share your feedback with us!
Lots of love,
Hirestreet xx
I hired a lovely Tiffany jumpsuit but ud need 2b 6 foot tall 2 wear it.
I hired a lovely Tiffany jumpsuit, only to find out when it came the trouser legs were about 2 foot long.Even with the tallest of people and 6inch heels,it was still overall a foot and a half too long.I think you would need to b at least 6 foot tall.Thankfully I hired it for a month,so I cud make sure it fit and if it didn't it gave me chance to buy something else.which I've had to do.
30 juli 2023
Antwoord van HIRESTREET
Hi Christine,
Thanks for leaving us feedback on this outfit.
The Dress The Population brand fairly new with us at Hirestreet and we would love to use your experience of the fit to inform our renters - reviews and descriptions really help our community appreciate the fit and feel of each rental.
Did you know we offer exchanges or rental credit when you return an outfit unworn?
All you need to do is let us know via a short form and return your order with the ribbon attached and we can share credit you can use on the website for up to 6 months.
This way you can try again with a future event and prevent the need to buy new outfits for every occasion!
Sorry to hear this didn't fit this time, but our team have reached out today to share options.
Love,
Hirestreet xx
Antwoord van HIRESTREET
Hi Alexandra,
Great to read your review and we are delighted to hear this outfit was perfect!
Lots of love,
Hirestreet xx
I have used this company before and…
I have used this company before and it’s been fine but my last experience has shown a little uncertainty to the way it works. Due to issues with Royal Mail my outfit was stuck in Glasgow and I live in Northern Ireland. It didn’t arrive for my event and so I was left in a last minute panic to put something together. I was also emailed a few days before dispatch to say that my chosen outfit wasn’t available anymore (due to the last person either damaging it or late returning it) so I then wasted an hour or so scrolling through the website to find 3 alternatives which I didn’t even end up with in the end. This experience has put me off a bit in future as I love to feel organised and there is a high level of uncertainty things won’t go to plan. This was for a night out- if it was for a more prestigious event I would have found the whole thing extremely stressful. Disappointing.
30 juli 2023
Antwoord van HIRESTREET
Hi Lynsey,
We are so sorry to read about the issues on your order.
We apologise that this courier has let us both down on this occasion, we rely on Royal Mail to deliver on time and are disappointed that despite dispatching on time, this order did not reach you on the delivery date chosen.
In light of the earlier issues, sometimes sadly we are forced to inform our customers of availability falling through, especially when items are returned late or with damage and do our utmost to suggest replacements and give as much notice as possible.
Apologies that this was stressful on this occasion - we really value your feedback and are always taking our community's suggestions on board for how we can do better.
I know our team have reached out to confirm compensation as soon possible.
Thanks again for sharing your concerns for us to address,
Love,
Hirestreet xx
Beautiful high quality dresses
Beautiful high quality dresses perfect for any occasion! Simple process from order to return! Definitely will use again
30 juli 2023
Antwoord van HIRESTREET
Hi Catherine,
We are so pleased to hear you will be returning to rent with us again soon.
Lots of love,
Hirestreet xx
Love this service. Highly recommend.
I have used Hirestreet 3 times now and I've been so delighted with each outfit. The quality and service is excellent and I'll definitely be using them again. Feels so much better for the planet (and my finances!) to dress this way.
10 juni 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hey!
You are so welcome and we are thrilled you've taken the time to share your comments and appreciate hearing how much this has impacted you (and your finances!) recently,
Best wishes,
Hirestreet xx
I did not like the last dress I…
I did not like the last dress I returned it the same day. Unworn with tag and ribbon intact.
30 juli 2023
Antwoord van HIRESTREET
Hi Marcia,
We are disappointed to read your comments and to hear you were unhappy with your rental.
We offer credit for items returned unworn with the ribbon attached.
The team can confirm this order has been credited right away today and the code shared and details via automated email including the expiry date as this outfit was returned unworn with the ribbon attached.
This rental credit process is not automated, so we just ask our customers to drop us a message or fill in a short form found on our website to let us know it is being returned with the ribbon attached and we will follow up as soon as we can.
Hope this clarifies.
Love,
Hirestreet xx
Great communication and fast delivery
Great communication and fast delivery. Always great service with hirestreet.
30 juli 2023
Antwoord van HIRESTREET
Hi Laura,
Thanks so much for your review and kind words, it is so appreciated!
Lots of love,
Hirestreet xx
The Hirestreet concept and website is…
The Hirestreet concept and website is brilliant. The customer service personal, quick, efficient and friendly. Highly recommend.
3 augustus 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Hi Yolanda,
Great to read your comments and we are so thankful for your review.
Hope to see you return to rent with us again soon!
Lots of love,
Hirestreet xx
Excellent concept!
New to the rental world, but I will be hiring all my outfits for future events from Hirestreet! fantastic, straightforward service! 🌟
26 juli 2023
Antwoord van HIRESTREET
Hi Hannah,
Thanks so much for leaving us a review.
Looking forward to seeing what you rent with us next!
Lots of love,
Hirestreet xx
Customer service was amazing
Customer service was amazing, I was stressing about what size to order and they were so helpful went above and beyond, even sent an extra size!! Delivered early so had plenty of time to style before the event, just all around amazing service will deffo use again!
1 augustus 2023
Review zonder uitnodiging
Antwoord van HIRESTREET
Thanks so much for taking the time to share your experiences!
I'm delighted to share with the team today and we hope to welcome you back very soon!
Lots of love,
Hirestreet xx
Great service straight to your door…
Great service straight to your door then so easy to send back….. will definitely use again.
26 juli 2023
Antwoord van HIRESTREET
Hi Leanne,
Thanks so much for leaving us a review, great to hear you found renting with us super easy!
Lots of love,
Hirestreet xx
Poor delivery
Ordered an outfit to be delivered by Friday 28th, it didn’t arrive until the afternoon of the 29th (the day of the event) so was a waste of time as has been sent straight back. As a company I’d reconsider using Royal Mail for delivery, and use a more reliable courier. First time using this company and it will be the last. A waste of money.
26 juli 2023
Antwoord van HIRESTREET
Hi Chelsea,
We are so sorry to hear our third party courier has let both us and you down on this occasion.
We use Royal Mail for all deliveries with a tracked 24hr service as we have found them to the most cost effective, and normally, most reliable services for dispatches.
We apologise that this order was not delivered in time and I have asked our Customer Services team to reach out right away to offer compensation as we appreciate this then arrived far too late for you to wear.
Really hope you can give us a second chance after this late delivery out of our control.
Lots of love,
Hirestreet xx
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