Again…still no responses from anyone at HML. We have a deadline to exchange for Friday and no seems to be escalating this matter despite numerous emails. Try calling and you’re just put in hold for... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Shayana was incredibly helpful when I contacted her last week, helping me follow up on an email I had sent, and understanding when I let her know that I would not be able to make a call during work... Toon meer
Bedrijf heeft geantwoord
Well after all the rumours and seeming untruths spreading through the estate, i wondered what i might come across on my first comms and dealings with HML. And i have to say they have been very nice, p... Toon meer
Bedrijf heeft geantwoord
Personally I have a problem with using 'Portals', I like to deal with people especially where finances are concerned. HML group have the most fantastic lady in their finance department Jasmine Rekhi,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over HML Group
Geschreven door het bedrijf
HML Group is a leading residential property management company, managing blocks and estates across the UK for over 30 years. Our focus is simple: ensuring your properties are handled with care. From 13 local offices, we combine genuine local expertise with the smart technology and back-office strength of a national network.
Why clients choose us
- 30+ years managing residential blocks and estates
- 13 local offices across the UK for genuine local knowledge
- A dedicated property manager for every property
- All offices are TPI members and subscribe to the Property Ombudsman
More than property management
Alongside best-in-class property management, we offer a range of associated professional and tailored services, including surveying, lettings, insurance and health & safety, and much more. Bringing these together under one roof strengthens our overall service and takes the stress out of the day-to-day management of your property.
Contactgegevens
The Quadrant 11, TW9 1BP, Richmond, Verenigd Koninkrijk
- 020 8948 3211
- lets.talk@hmlgroup.com
- www.hmlgroup.com
3,3
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It’s terrible……. Disappointing…… scam.
It’s terrible…….. after I wrote a long email complaining why I only received the amenity service charge in email but not the service charge for my block which they sent by post to my address in Uk! How can you say that you cant contact me to pay for 2 yrs?!? If you have my email and phone number? Everytime HML charge £500 extra. They didn’t answer me why they only send one bill to email and one bill by post!
Funny enough it not even showing in the HML connect! Don’t be bother. It’s just a scam making you pay more! Even their lawyer charge you when you ask questions and dispute. It is yr fault to chase the lawyer and try to find out the reason. They charge you.
The only rely I have front HML is please contact the lawyer. Great……. Being charged and pay more money?
Unbelievable……. Anyone has rhe same experience can share?
21 mei 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Alex,
Thank you for taking the time to leave your review. We’re sorry to hear about the concerns you have raised regarding service charge correspondence, additional fees, and the information showing on HML Connect.
We understand how distressing it must be to receive unexpected charges, particularly where you feel correspondence has been issued through different channels and the position has not been clearly explained. We would welcome the opportunity to discuss this with you directly and look into the matter further.
Please call us on 0333 032 5955 and ask to speak with Maisie, who will be happy to discuss the details with you and assist further. Alternatively, you can contact our Customer Experience team at customerexperience@vegnergroup.com, quoting your reference number 9436.
Kind Regards,
Maisie
Fantastic property manager
Ya Wen is our new property manager and communication with her already has been fantastic - prompt, proactive responses, with understanding and empathy. Feel like our development is in good hands with her and will look forward to working together going forward!
5 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Good morning,
Thank you for taking the time to leave your review. We’re very happy to hear that Ya Wen has already made such a positive impression through her prompt, proactive and empathetic communication.
It’s wonderful to know that you feel your development is in good hands, and we’ll be very pleased to pass your kind comments on to Ya Wen.
Best Regards,,
Maisie
Ya Wen brings energy and commitment to…
Ya Wen brings energy and commitment to her difficult role. Her prompt responses and attention to details are much appreciated!
5 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Simon,
Thank you so much for taking the time to leave your review. We’re delighted to hear that Ya Wen’s energy, commitment, prompt responses and attention to detail have been so appreciated.
We’ll be very pleased to pass your kind comments on to her.
Kind Regards,
Maisie
The phone system is terrible
The phone system is terrible. No one ever answers . You can leave a message and no one calls back. We have been waiting over 3 weeks for information relating to our sale and no one will come back to us. The sale is now being delayed at cost to ourselves . We never get any feedback from them. Nightmare
4 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Good afternoon,
Thank you for taking the time to leave your review. We’re sorry to hear about the difficulty you have had getting through by phone and receiving updates regarding the information needed for your sale.
We understand how stressful and frustrating this must be, particularly where delays may be affecting your transaction and causing additional costs. We would welcome the opportunity to discuss this with you directly and look into the matter further.
Please call us on 0333 032 5955 and ask to speak with myself, Maisie, who will be happy to discuss the details with you and assist further.
Kind Regards,
Maisie
Just want to express my appreciation…
Just want to express my appreciation for the work of Danielle Thickett with regard the Mona Estate, Chadderton.
1 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Thank you for taking the time to leave your review. We’re very pleased to hear your appreciation for Danielle Thickett and the work she has been doing in relation to the Mona Estate, Chadderton.
We’ll be delighted to pass your kind comments on to Danielle.
Best Regards,
Maisie
Danielle.Thickett
Always on the ball with what needs doing getting work and quotes done friendly and approachable and miles above what we have received from hml in the past
3 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Darren,
Thank you for taking the time to leave your review. We’re delighted to hear that Danielle has been friendly, approachable and proactive in arranging works and quotes.
It’s great to know that her support has made such a positive difference compared with your previous experience. We’ll be pleased to pass your kind comments on to her.
Kind Regards,
Maisie
Nothing get done.
Nothing gets done.
I am landlord I have a flat in a period building, which is looked after by HML.
We have a window broken, they do not fix it, it was agreed one day a month cleaning… is not happening… garden… it is not happening… pest control is not happening… no support, no help…they left the building abandoned… really sad… I cannot recommend this company.
3 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Thank you for taking the time to leave your review. We’re sorry to hear about your concerns regarding the broken window, cleaning, garden maintenance and pest control at your building.
We understand how disappointing it must feel when agreed services are not being carried out as expected and you feel the building is not being properly supported. We would welcome the opportunity to look into this further on your behalf. Please contact our Customer Experience team via 0333 032 5955 and ask for myself, Maisie, quoting the reference number 5016 and I will be happy to discuss the matter with you in more detail.
Kind Regards,
Maisie
Our current property manager is…Krzysztof Prokop
Our current property manager is absolutely brilliant- the best, as chair of the management company I have ever worked with. All emails are responded to promptly, he keeps in touch by phone where necessary, attends site meetings and most of all ‘owns’ his responsibility to act on our behalf- the interaction is as good as it could be, so confidence in HML’s service is currently at 100%.
3 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Mr Hacking,
Thank you for taking the time to leave your review. We’re delighted to hear such positive feedback about Krzysztof and the service he has provided as your property manager.
It’s great to know that you are receiving prompt communication, attendance at site meetings and proactive approach have helped build confidence in HML’s service. We’ll be pleased to pass your kind comments on to.
If you require any further support, please contact.
Kind Regards,
Maisie
I am yet desperately waiting for my ongoing review/compliant to be resolved. It's quite frustrating HML unethically still avoids to resolve the issue till date at cost of consumers.disgusting !!!
I have recently been enrolled for receiving our estate management service. Despite of having paid up front full annual service charges for Jan 2026 , I have yet to receive service, Despite of several reminders. It looks a scam operations.
3 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Good morning,
Thank you for taking the time to leave your review. I’m sorry to hear that you are still waiting for your ongoing review/complaint to be resolved and that you feel you have not received the service expected after paying your annual service charges.
I would be happy to chase this request up on your behalf, but I would need a little more information so I can better understand the situation and look into it properly. Please call our main line on 0333 032 5955 and ask to speak with me, Maisie, and I will be happy to discuss this with you further.
Kind regards,
Maisie
New Property Manager Krzysztof…
New Property Manager Krzysztof Prokop has twice dealt with enquiries within a day and been prompt in replying to emails. First HML Property Manager, as far as I know, to visit our estate for a site visit with residents' representatives. Great start, Krzysztof, and thank you.
2 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Alan,
Thank you for taking the time to leave your review. We’re pleased to hear that Krzysztof has been prompt in responding to your enquiries and that his site visit with residents’ representatives has made a positive impression.
We appreciate you sharing this feedback and will be glad to pass your kind comments on.
Kind Regards,
Maisie
today A very good experience
Today I spoke to Shayana who was extremely helpful and patient with my enquiry regarding paying my service charge and sent me another email regarding this matter which I needed with all the details of how to pay. She is a very good member of your Company.
2 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Mrs Pamea Millieret
Thank you for taking the time to leave your review. We’re really pleased to hear that Shayana was helpful and patient in assisting with your service charge payment enquiry.
We’ll be glad to pass your kind comments on, and we appreciate you recognising the support she provided.
Kind Regards,
Maisie
I have recently become a voluntary…
I have recently become a voluntary property director of the apartment building I live in.
Our new property manager Linnet Musowoya has been courteous, professional and responded quickly. Issues are getting sorted much quicker than in the past.
As a company though The HML app doesn’t always work which can be frustrating.
2 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Good afternoon,
Thank you for taking the time to leave your review. We’re pleased to hear that Linnet has been courteous, professional and responsive, and that issues are being resolved more quickly.
We’re sorry to hear that you have experienced some frustration with the HML app not always working as expected. We appreciate you raising this feedback, and if you require any further support, please contact our Customer Experience team at customerexperience@vegnergroup.com, and they will be happy to assist.
Kind Regards,
Maisie
Until recently my experience has been…
Until recently my experience has been poor, with a regular turnover of property managers and reported issues not having been followed up. However, I am finding the new manager, Krzysztof Prokop, to be incredibly responsive and helpful in a way I have not experienced in 10 years!
1 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Sheryl,
Thank you for taking the time to leave your review. We’re sorry to hear that your previous experience has been poor, particularly regarding changes in property managers and reported issues not being followed up.
We’re very pleased to hear, however, that Krzysztof has been responsive and helpful, and that you have noticed a positive difference in the service being provided. We’ll be glad to pass your kind comments on to him. If you require any further support, please contact our Customer Experience team at customerexperience@vegnergroup.com, including your reference number, and they will be happy to assist.
Kind Regards,
Maisie
Useless company who charge the earth…
Useless company who charge the earth and deliver very little - avoid at all costs or you will regret it
1 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Ian,
Thank you for taking the time to leave your review. We’re sorry to hear that you feel disappointed with the value and level of service provided.
We understand how frustrating it can be when expectations are not met, particularly where service charges are concerned. If you would like us to look into your concerns further, please contact our Customer Experience team at customerexperience@vegnergroup.com and they will be happy to assist.
Kind Regards,
Maisie
They never answer any queries
They never answer any queries, the only time I receive email from them is when they ask for the service charge money. Basically no service at all.
27 mei 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Alessandro
Thank you for taking the time to leave your review. We’re sorry to hear that you have felt your queries have not been answered and that communication has not met your expectations.
As discussed, I have spoken with you directly and have flagged your queries with your Property Manager for review. We understand how frustrating it can be when you feel you are not receiving timely responses. I look forward to speaking with you again in a week’s time to ensure your queries have been addressed.
If you require any further support in the meantime, please contact our Customer Experience team at customerexperience@vegnergroup.com, including your reference number, and we will be happy to assist.
Kind Regards,
Maisie
Incredibly poor service and fail to…
Incredibly poor service and fail to answer simple questions.
8 juni 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Daniel,
Thank you for taking the time to leave your review. We’re sorry to hear that you have experienced poor service and difficulty receiving answers to your questions.
We have received your customer survey response, and the Head of Property has since responded under the relevant reference number. We understand how frustrating it can be when straightforward queries are not resolved as quickly or clearly as expected, and we appreciate you bringing this to our attention.
If you require any further support, please contact our Customer Experience team at customerexperience@vegnergroup.com, including your reference number, and they will be happy to assist.
Kind Regards,
Maisie
Honestly can’t believe how poor this…
Honestly can’t believe how poor this company is.
They’ve created a portal that’s supposedly there to make communication easier, yet they simply don’t respond. I currently have an open request that has been sitting there for weeks with no response.
I’ve chased multiple times and still struggle to get basic answers regarding works, timelines, and service charge queries. Communication is incredibly poor and it feels like once they’ve got your money, getting a response becomes impossible.
Really disappointing experience.
22 mei 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Nick,
Thank you for taking the time to leave your review. We’re sorry to hear about your experience with the portal and the delays in receiving responses to your open request and follow-up queries.
We understand how frustrating it must be when you are trying to obtain updates on works, timelines and service charge matters without clear communication. If you would like us to look into this further, please contact our Customer Experience team at customerexperience@vegnergroup.com, including the reference number in which your original request is on so that we would be able to get someone to look into this further for you.
Kind Regards,
Maisie
Correction
I write this in response to a recent very derogatory review left by a resident who also lives in my development. HML were appointed as a direct result of this woman's often defamatory and offensive behaviour to the directors of the previously self managed company, frequently threatening litigation and always uncooperative. As a result the directors, and other residents cut off all personal contact with her and now only communicate via HML. They have only ever been helpful, courteous and professional, even in the face of similar unpleasant behaviour by this resident.
22 mei 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Gill,
Thank you for taking the time to leave your review. We appreciate you sharing your perspective and are pleased to hear that you have found the team to be helpful, courteous and professional.
Kind Regards,
Maisie
Terrible service / Completely Unresponsive
Terrible service - do not respond to emails requesting basic documents to facilitate a property sale, thereby delaying the transaction. Do not even have the courtesy to send a holding response to an email originally sent on 6 May, or to multiple follow-up emails. Emails state that a response can be expected in 3 working days yet we have heard nothing. Would not recommend to anyone looking for a new managing agent for their property.
18 mei 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Nathan,
Thank you for taking the time to leave your review.
We’re sorry to hear about the delays you have experienced in receiving documents needed for your property sale, and that your follow-up emails have not received a response.
We understand how frustrating this must be, particularly when it may affect the progress of a transaction. If you would like us to look into this further, please contact our Customer Experience team at customerexperience@vegnergroup.com and they will be happy to assist.
Kind Regards,
Maisie
Positive responses to request and…
Positive responses to request and helpful follow up.
13 mei 2026
Review zonder uitnodiging
Antwoord van HML Group
Dear Garry,
Thank you for taking the time to leave your review. We’re pleased to hear that you received helpful follow-up and a positive response to your request.
We really appreciate your feedback and are glad the support provided met your expectations.
Kind Regards,
Maisie
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