Home Bargains Reviews 

From complaint reviews I see on this website, I guess Home Bargains really do not care about customer service as they do not respond !

So, here I go with my complaint as I feel it's something all customers need to be aware of, especially in Liverpool store locations. Staff who work on tills are doing something called 'till building'. Not sure what that is? Google it, trust me it's not a positive thing - they are basically short-changing customers and pocketing the money. This way, the till is never 'down' when it is reconciled at the end of the day.

Whilst I understand there is the occasional short-changing mistake, it never seems to be anything lower than £1 and this is a sign of till building.

Twice now this has happened to me at the Norris Green, Liverpool location and the staff always seem put out when confronted, even when you ask for your receipt (which would confirm the change error - you know who you are Harrison M and Caitlin T !!). Same thing has also happened at the Bootle Strand location but I cannot remember the staff members name.

In the run up to Christmas, I ask all customer to check your change before leaving the till and don't be afraid to confront the staff member about being short changed.

Also, consider calling the staff member out in front of a supervisor, because if this keeps happening with the same particular staff members, it puts doubt on them.

To Home Bargains staff, especially those in head office, saying "well, they are going to try it on" is not helpful. Set an example and punish those who till build !

Remember, people have a choice of where they can shop and you do have competitors :)

My wife and daughter got refused entry to West Drayton and Uxbridge branch for no reason today.My wife told me that a jumped up woman manager from the Uxbridge branch was very rude and arrogant and give no reason for there refusal and said that she will call the police.My wife and daughter are very upset and angry.

Really enjoy shopping at home bargains and happy with my purchases but my moan is about lack of trolleys in the store in Binnacle way in Portsmouth, it used to be a struggle to find a small trolley, but its almost inpossible now to find any trolley ! Different times of the day there are none outside and when you walk around the store there doesn't appear to be any there either. When you ask in store, they dont seem to know why there aren't any either. Please can someone sort this asap as im not starting to avoid the store as I can't carry a basket. Thank you.

1357hrs, Friday.
Stood here having time to do a review as managers and staff allow customers to wait unnecessarily 😡
Manager still float about, how about a bing bong, let's open 2more tills, then refill the shelf and look busy! ? Just an i

On 2 occasions I had to follow up an on-line order. First order was eventually delivered. I was refunded for the second order only after I inquired as to the whereabouts of my order. This was 2 weeks later and I believe that had I not done so the refund would not have been processed by the company. Be very aware if ordering on-line.

I recently purchased cool water aftershave, IT'S fake, fragrance last about 10 minutes,
DO NOT BUY.
WASTE OF MONEY

Parcel delivered to wrong address. Photo and map showing wrongly delivered. Made to feel like a liar and asked to search around neighbours properties. 4 days back and forward emails. No mention of re delivery. Mentioned to anothere delivery driver known to us who looked around where shown on map. Still in same place as shown on photo

Honestly an asset to your business, Hannah has on multiple occasions being helpful, patient, courteous and always done so with a smile and welcoming attitude. Thank you for being a kind soul and I hope you relay this to her to let her know she is doing an amazing job, and that she is a lovely, kind and gentle person. Keep your head up and keep going because you are a credit to any business you choose to work for. Well done Hannah K and thank you for always being efficient in your work and making our visits to home bargain a pleasure. Wishing you all the best

If I could give no stars I would but unfortunately one star is the minimum,I wouldn't buy anything from this chain,it's all cheap shite sold at huge profits to fund the billionaire owner

The new Beckenham hill store . I normally shop at the Edenbridge home bargains . It is a lovely shop with friendly efficient staff . I decided to try the new store at southend pond. What a difference . There were not enough trolleys . Inside the entrance there were 5 staff chatting amongst themselves . They should have been out and about actively reassuring and guiding customers None of my usual items were available and the one staff member I could find misdirected me to the rear of the shop . The eggs were near the tills . The queues were horrendous and nobody would let me through to get 4 boxes of the eggs I normally buy. I left empty handed .
The staff are badly in need of some proper training . Then I might come back . As an elderly customer bad service is particularly stressful.

I have been shopping at Home Bargains for years and find their range of toiletries and household cleaning products to be very good. I often find clearance items at highly competitive prices and stock up when I find items that I use regularly at a discount.

I seldom leave the store with anything less than a full trolley of goods. There are certain generic food items available here that I have not seen elsewhere and these have been added to my shopping list.

The staff in the store I visit most frequently are helpful and polite. There can be queues at the tills sometimes but extra staff soon clear the backlog by opening more checkouts. Overall a positive shopping experience with excellent customer service.

Keep up the good work !

Really disappointed at the lack of customer service online. I asked a question via email and their form, over a week ago now, and not 1 person has bothered to reply. Really ignorant! This is not actually like the store, which is brilliant.

Dover Store. We a had full trolley. Went to pay and my card was declined, only due to security check. I know, I've worked in retail. The guy on the till then asked for cash, as he could not put the goods through another card. Never heard anything so stupid. We left the goods in the trolley and left very unhappy.

Had a terrible experience here. Went to the cafe but lots of people in the long line had saved tables with baskets.
There were no tables left i had two heavy trays with cups on i asked the lady if i could move a pack of cider off a table she said it was up to me i repeated i needed help she jist ignored me. The alternative was i stay at the till until a table was free meaning holding up the line. I moved the cider and the awful cider owner a huge guy with two black eyes accosted me! Could have been avoided if they had a policy of no saving tables. Also the garden centre was a joke it had a few half dead asters and not much else. Horrible place full of cheap rubbish im never going there again.

Rude staff saying I’m banned I asked what for and they wouldn’t tell me

I made an order last week online and I was emailed straight away then a couple of days ago I had another email saying my order had been dispatched. Evri emailed me to say they had it then today it was delivered. Was very worried after reading the reviews on trust pilot . I must be one of the lucky ones and very pleased with the service from Home Bargains. Thank you.

Online Shopping states 3-5 working days,
What a load bs,
Ordered 17/9/2026
Received 30/9/2026
Got my items today after waiting 2 weeks between them and Evri delivery,
Match made in hell,
I will never buy again online from these.

Home bargains in omagh aren’t a bit friendly used the wrong card think i was going to steal the bloody stuff learn a bit manners

Online order over £100. One item was not delivered and another was damaged in transit. Unable to contact Home Bargains. No contact phone number. Completed an online form but no response. Waste of time. Will not recommend this company.

Ordered a big order online then realised i had forgot something so ordered ot separately afterwards. First order arrived in multiple packages with an item missing, second order arrives with the missing item from first order and not the actual item it was supposed to be! Recheck order numbers. Definitely two separate orders but they have some how sent the missing item from the first order as the second and the second item is nowhere to be seen! Ok email them to get a auto response few days later saying its out of stock so i will get a refund... Ok except i check my bank and they are trying to charge me for it again and no sign of refund for extra postage too! No human to speak to! Its a joke!