Home Bargains Reviews 

Poor customer service. I purchased a faulty food product and contacted them about it. They where not at all bothered so will not be in a rush to buy food product from them again. Plus my local store iz always moving everything about so its impossible to find any thing. Staff in store are polite and helpful its a shame customer service let them down

Purchased an old fave travel sized hairspray which I cannot get elsewhere as discontinued I believe.
Ordered and shipment arrived within a week.
No problems, Evri shipped.

Ordered over £107 worth of stuff usually I don’t have a problem, I am disabled so can’t get to the shops much , it says when you order 3-5 days delivery it’s over a week now the customer service department really couldn’t give a damn 1 of the excuses was they are busy there is no apology and today I was in fact told I could cancel my order if I wasn’t happy do customers mean so little to this store it has completely put me off ordering again and as they do not reply to feedback they obviously do not care update no surprise they have left it that long to get ready something out of stock. Final insult received after 10 days 3 items damaged and I now have to arrange for them to be returned and wait for refund this must be the worst service ever even Temu provide better customer service.

I regularly shop at Home Bargains for bird food. In the past the products have been good value with quality. However recently I am looking to change. The sunflower hearts are now sunflower dust. They must have changed their supplier as I have experienced this from different stores with 3 x 1.5kg bags.

We went to the store in Loudwater, which was our local one. All we wanted was Insect KIlling Spray, but as usual, we saw other items and filled our baskets. There was no fly spray in the usual spot and when I asked the female, Customer Services Attendant, on the shop floor, she was most unhelpful. First she asked if it was the spray used in the garden that I wanted, then she said that they were now stocked on the 'Baby Aisle' where all the baby products were. A full search of all that store had on display, yielded nothing of the sort. Plus, they already had Halloween and Christmas items out on fully display, at the entrance. For those of us who very much dislike being greeted at the door, by huge skeltons, pumkins and lanterns, this is one reason for us to go elsewhere from now. Not everyone celebrates Halloween, so why do we have to walk through displays for it to get into the shop! Terrible!

Serious , these people are awful , delivery promises that are false , 3-5 working days and then after complaining of a non delivery they then 7 days later send me an e-mail telling me my order is on its way ! which looks like they never sent it out in the first place. then 3 days later send me another e-mail telling me my goods are with the delivery people and will be delivered within 48hrs which has now passed ! being some 12days after I placed the order . I wont my money back !

I shopped in your axis store. A member of your staff helped me with a large nutcracker he put it in my car for me. His name was michael heally i hope he is recognised by the company. Excelkent service

Never received the item I think is fake website ,I will contact my bank now for fraud

Do not order online. I decided to order this one time as they never have the stuff I want in person. they are so slow with it. 3.99 for shipping I would expect 3-5 day delivery but no. No updates on where the parcel is just confirmation that I purchased it on the 21st. I have contacted them by email so hopefully they decide to email me back. But the item is now out of stock so maybe they didn’t make a big batch of the item

Absolutely disgusted with HEAD OFFICE‘s response to my complaint. I explained what the problem was I even sent photos and they kept saying can you tell us what the problem is and can you send photos? I did this three times and they’ve now come back to me and said as I haven’t given them the information they need, they can’t help me. What a disgraceful company.

I placed an online order with Home Bargains on 3rd September, including pumpkin pyjamas for myself and my daughter. These are particularly important to us as my daughter has sensory issues and will only wear this particular brand. We also wanted the matching pyjamas as it has become a little tradition for us.

Unfortunately, the parcel never arrived. I spent seven days chasing the order before eventually receiving a refund. I was told the items could not simply be resent and that I would need to place a new order. By this point, the pyjamas had sold out in both our sizes.

I completely understand that parcels can sometimes go missing, but I am disappointed that there was no attempt to help resolve the situation beyond issuing a refund. I was left unable to replace items due to it now being sold out. I had ordered in good time, through no fault of my own.

I did speak with Martyna, who was helpful and polite, and I appreciate her efforts. However, I asked for the matter to be escalated and was ultimately told there was nothing Home Bargains could do.

I have always liked Home Bargains, which is why this experience has been particularly disappointing. I feel there could have been more effort made to find a solution, especially given the circumstances.

Paid extra for “fast delivery” of up to 3 days. A week later, I’ve finally been told Evri are expecting the parcel — so they don’t even have it yet!

“Fast delivery” apparently means something very different here. 🙄

My online order worth £103 was sent a week late in two parts one part has been missing in transit for over a week and the second arrived badly damaged. Having sent multiple photos and requests I've had no reply no offer of a refund and a standard reply telling me to return to a store. There are no less than ten broken bottles of bubble bath shower gel shampoo etc and all the food was saturated in soap but they expect me to return it at my expense. Absolutely disgusting. I ordered online because I can't get to a store and still no reply. This company has no telephone handlers just a form to fill in that only allows 5 photographs of the damage when I've got 25 photographs

Really shocking online service. Last order at the beginning of August had missing items and I'm still waiting for a response from customer service. Placed an order at the beginning of September, still not processed, no response from customer service and there is no option to cancel an order. They're happy to take your money and not provide good, in my books that's a SCAM.

Do not ever order online, its an abysmal service; no notifications, no updates, no customer service and no delivery. Shocking.

Order has not been delivered and the ‘customer service’ keep saying it’s only been 5 days, well it’s been over than now and when ordering delivery states 3-5 days. Customer service are no help at all. These issues have started on the last 3 months, before that delivery was quick. Customer service is non existent, no real help given just the standard answers.

I don't have a store that is easy to get to so resorted to buying online. Have done orders before without a problem but the latest order was incomplete. Ordered a product that should have contained 13 individual units that cost £12.87 but when I opened the parcel it only contained 1 unit. There is absolutely no way I would have paid £12.87 for one unit when they retail at £1.65 RRP. Emailed them to highlight that the order was incomplete and their response was rather accusatory by suggesting another member of my household may have removed the item from the parcel which is not the case. It also stated their records found that all items were scanned through the till at the point of sale. Well clearly whoever picked the order did not fully read the full description of the item ordered. A reply was sent immediately on Thursday but alas no reply. It would actually help if they had an operational customer service line where you can actually speak to a human being rather than a chat bot or those online forms. I will see if I hear back by Tuesday then either raise the issue again with them or through my back for a partial refund. Home Bargains is brilliant for the products on sale but the customer service element really could do with some work.

the big Swindon store needs security, everytime I go in they dealing with a shoplifter or an aggressive member of public. Poor staff

Poor service today asked for assistance from a women who was at a higher level but she just run off and left me high and dry very poor indeed.

A month ago I bought from the Hayes branch a Brita jug and refill. Came back for more refills and they said they didnt sell them. Then they said they are out of stock. When I bought them there were plenty on the shelf. At the moment this store is filled with Xmas & Halloween stock. No room for Brita stock. Or customer satisfaction. If a manager was interested in keeping customer satisfaction he/she would have come out to speak with that customer themselves but no the poor girl at the till had to relay the message to me through her headphones and the stock answer was 'we are out of stock' Oh hang on a minute the next message was 'there has been no delivery as yet' because I was insistent. What a farce!! They can sell anything when they want but not fulfill purchases made previously. Home Bargains you have lost a customer.

Ordered 4 large items, and today a tiny pkt was delivered......clearly see my label has been removed from my parcel and stuck on this one. On contacting customer support the reply was to tell me my items were scanned through the till and I should check with my household if someone took it! Courier proof of delivery photo clearly shows what they delivered and that no way could my items be there

I'd avoid shopping online with this disgusting company as when it goes wrong they do their utmost to avoid responsibility