Home Bargains Reviews 

Had a really good experience at the spalding branch today couldn’t find something and asked the team leader Benjamin who was the only visible member of importance on the shop floor apart from retail staff. He went above and beyond to help me and my partner and we left feeling very grateful

Staff in the Dundee Stack café were lovely, the food was great and very well priced. Always is, thank you.

Is it time to Boycott Home Bargins stores due to their parking enforcement and especially lack of consideration for Blue Badge holders in their carparks

Nipped into HB to buy a few small items and found the cashier very cheerful and attentive. One item didn’t have a price on but without any delay a replacement was picked up.
It’s pouring with rain today but there is still another reason to smile.

My parcel never arrived, yet I am still waiting for my refund. Customer service said they would send me a declaration form, but I never received it. Despite repeatedly contacting them, the issue remains unresolved.

Poor communication and very frustrating customer service.

Terrible customer service for online orders, had cleaning products leaking over food items and all you get is an automated response saying take the stuff back to a store or pay yourself to send back, it’s a 40 minute drive to my closest one and I don’t drive as I’m disabled, wouldn’t recommend online ordering from them.

I was in home bargains this morning, at the Queen's Street, Preston store. I was attempting to access the freezer, which at the time was being filled by a female operative. When I said excuse me, her response was, what! I was disgusted by this behaviour and felt I should draw attention to it.

ONLY RECEIVED 4 OF THE 9 ITEMS ORDERED ONLINE. YOU CAN NOT SPEAK TO ANYONE AND ONLY GET AN AUTOMATED EMAIL. I WILL NEVER EVER BUY FROM YOU ONLINE AGAIN! It is incredibly frustrating to only receive an automated reply when trying to contact them. I have claimed on my credit card as getting no response.

I went into the Rutherglen (Glasgow) store today on the main street to buy a few things. I noticed a chap putting out Polar Express pyjamas, adult sizes. I asked the chap if get had kids sizes and immediately he said he'd go check in the storeroom. He was away for 5 minutes then came out with his cage full of boxes. He proceeded to look through them, despite me telling him not to go to any bother. He found the size I was looking for and I was so pleased to get them in so early before they sold out like last year. This young chap was super friendly, manners and helpful. A credit to the store. I heard his colleague say he's not usually in this store which is a pity as he's a real asset. I found out his name was Josh. I hope be gets the praise he deserves for his exceptional customer service skills. In stark contrast, the lady at the till, older lady with short hair and white glasses on, never cracked a smile nor said please or thank you. Just shows that not all customer service skills can be taught. This lady would be best suited to working in the storeroom if she can't be bothered to speak manners to her customers.

I ordered products from home bargains online, I received confirmation of this order. After several days I heard nothing, I emailed and got told I had to wait a further 24hrs before contacting again. I emailed again 24hrs later and had to wait 3-5 working days for a reply. When I received a reply I was told that this was being investigated. I then recieved an email offering me a refund for my delivery or I could just have my full order refunded. I emailed back and said it was ok that it was late and awaited my parcel. Several days later, I recieve an email to say that a third of my order was no longer available. I emailed back and would have most likely opted for a full refund at this point however it was with evri within 48hrs and then posted. By the time I received an email back from home bargains the order was already delivered. When I received a reply it basically said please accept out apologies. I would strongly recommend people to stay away from home bargains online. A shambles from start to finish

I would give it no stars if I could

Absolutely appalling customer service from start to finish

Genuinely one of the worst customer service experiences I’ve had.

My online order was damaged by Evri and returned directly to Home Bargains. Trying to get any actual help from either company was almost impossible. Evri’s automated system eventually told me it was Home Bargains’ responsibility, while Home Bargains’ customer service consisted of automated/generic email responses that didn’t properly acknowledge the problem.

What I find completely ridiculous is that Home Bargains apparently cannot simply send a replacement order. Despite the parcel being damaged and returned to them, I was told that the customer service team dealing with emails cannot arrange for the warehouse to send another order.

So instead, I had to physically go out and replace the items myself, leaving me out of pocket and wasting even more of my time. To make matters worse, I couldn’t replace the main reason I’d placed the order in the first place .. the face cream …so after all of this I still didn’t have the product I actually wanted.

Yes, they refunded the order, but that isn’t good customer service or a satisfactory resolution. Refunding money for goods I never received is the bare minimum. It doesn’t compensate for the wasted time, additional expense, inconvenience or frustration caused by having to chase around trying to resolve something that should have been incredibly simple.

It’s 2026. If a company chooses not to have an accessible telephone customer service team, then the alternative system needs to actually work and the people responding to customers need to have the ability to resolve basic problems.

For a company the size of Home Bargains, the whole experience was embarrassingly poor. I shop there regularly, which makes this even more disappointing, but this experience has seriously put me off ordering from them online again.

Decided to order online as my store barely gets any good stuff. All but one item turned up. I was refunded for it but only after chasing them for multiple days in a row. I actually requested a replacement however, they said they don’t do replacements. I already paid for postage on my original order to guarantee I got the product so I didn’t have to drive round the stores etc. Shoddy customer service really. It’s great if you can get your hands on the product bar that, don’t have high expectations

Store manager Sean at the Colchester 2 branch went over and above to help - exceptional Customer Service- We bought 25 bags of stone of which he helped my husband load into his van, we returned the next day as arranged to collect a further 100 bags, and again Sean along with his colleague Javier helped us to load the van, completely unexpected and very very helpful, fabulous customer service by all staff

every time i shop at the Peterlee branch at Essington way, when checking out at the till, 9 out of ten cashiers are surly, impolite and really don't want to be there.
I only shop there for certain products and would rather not go there at all.
Yet the branch at the retail outlet at the southern end of Hartlepool has the nicest staff with a totally professional and cheerful demeanour!

Home bargains is still selling the my pet hair remover roller when you can't get the fefil rollers ridiculous and the frustrating thing is it's the best product I have ever bought

Been with friend to Wakefield Home Bargains today 3pm Tuesday 18 August 2026 we both bought a pack of 3 small boxes of tissues at £1.99 amongst other items. Got home and before throwing the receipts we noticed both each been charged 3 x £1.99 for one box thats £12. Rang manager Jack and he apologised saying he would refund us when we could call back. Till man was a Benjamin C not seen him before.

Fantastic service from Steven in home bargains speke ,i was in the cafe section and he came to my help above and beyond call of duty, thank you sir 10/10

Ordered online and received the wrong item. Could not send the correct item because it wasn’t in stock received a refund but then had to reorder the an alternative item and paid the delivery cost twice.

I was skeptical of ordering for a second time online, as my first experience wasn’t good .. the items never arrived!
The recent order arrived four days after they said they dispatched it, and it was so well packed, and nothing was missing or broken, and customer services replied promptly ..
Hopefully my next experience will be just as good

Trimdon street Sunderland store Mathew (manager), Luke and Cameron thank you for helping my mam who is 39 and has hidden disabilities and in heart failure. They Offered her a sit down and get her a drink and give her time, patience when she felt unwell and had pains in her chest they all deserved a mention
And praise thank you